We know that "Terms and Policies" can be boring and confusing, so here's a quick run-down of the salient points in the text below. Just be aware that it's the actual text of the "Terms and Policies" that applies to a ticket order and not the following summary. The following summary is provided solely for your convenience and to help customers grasp our key policies.
Having said that, these key policies include the following points:
To assure fans’ safety during these uncertain times, all tickets are subject to restrictions and requirements put in place by venues, teams, or government authorities as it pertains to social distancing, wearing personal protective gear, or similar measures. If you cannot attend the event due to your failure or inability to comply with such requirements, you will not receive a refund. If the event is held without fans or reasonably similar seats are not available, you will receive a refund as if the event was canceled.
In light of recent developments related to COVID-19 and with great concern for our customers' safety and wellbeing, we established the following terms for COVID-19 related event cancellations and postponements effective immediately:
These policies were last amended on Friday, May 15, 2020.
Through SITE, USER may purchase the right to access virtual experiences where you can receive a service through the internet rather than in person. These virtual experiences include personalized videos ("VIDEOS"), virtual lessons ("LESSONS"), virtual meet and greets ("M&G"), virtual reality experiences ("VRES") and other similar services that may be added later collectively "VIRTUAL SERVICES", from celebrities, including athletes, actors, performers, artists, influencers, and others (each, a "TALENT USER"). From the list of the virtual experiences posted on the SITE USER may submit a request to a TALENT USER for a VIRTUAL SERVICE for USER or a third party that USER identifies as a recipient ("RECIPIENT").
All VIRTUAL SERVICES are provided by third party providers, not SITE. SITE is not responsible for the acts or omissions of such third party providers.
USER acknowledges and agrees that TALENT USER has sole discretion to determine how to fulfill USER's request and the content of the VIRTUAL SERVICES created or conducted, and that TALENT USER shall not be required to follow USER'S request exactly.
A good faith effort will be made to schedule all VIRTUAL SERVICES within 7 business days of USER'S purchase. USER may request that TALENT USER reschedule a VIRTUAL SERVICE within 30 days of a USER'S originally scheduled experience start time, provided the request to do so is made and acknowledged 5 days before the experience start time. In the event TALENT USER'S availability changes, SITE reserves the right to reschedule USER's experience at a mutually agreeable time. SITE will contact USER to reschedule using the contact information USER provided to SITE when placing the order for VIRTUAL SERVICES.
SITE reserves the right to refuse or reject service to anyone for any reason at any time. TALENT USER reserves the right to reject any request at their sole discretion.
VIDEOS are licensed, not sold. USER is buying a license to use it, not the actual VIDEO itself.
LESSONS are intended for one RECIPIENT only. One additional person (parent or guardian and/or purchaser) may observe at no additional fee. However, this is not encouraged, as it can be distracting for the RECIPIENT. SITE may require that USER pay an additional fee for any person who is not the parent or guardian of the RECIPIENT or purchaser of the PSUSA LESSON.
VRES are a simulated experience where a third party provider uses a technology that provides USER with a simulated experience of stepping inside a computer-generated 3D world. USER will need to have certain accessories to accept delivery of a VRE. Accessories may be included in the price of USER's order if so specified. USER must provide a complete and accurate delivery address to receive such equipment. Due to the nature of the purchase the delivery address for such accessories cannot be modified once the order is submitted.
VIRTUAL SERVICES require that USER have certain equipment to accept delivery of the service ordered. If equipment is not listed as included with the VIRUAL SERVICE ordered when USER places an order, it is USER's responsibility to ensure that USER has the necessary equipment (including but not limited to high speed internet access, a device that can connect to the internet, or any materials necessary to participate in a LESSON or receive the VIRTUAL SERVICES) to accept delivery of the VIRTUAL SERVICES. SITE will not issue refunds because USER does not have the necessary equipment.
USER understands that USER'S information (not including credit card information), may be transferred unencrypted and that such transfer may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
All VIRTUAL SERVICES are non-refundable. Notwithstanding the foregoing, if USER'S request for VIRTUAL SERVICES is rejected or if the VIRTUAL SERVICE is cancelled rather than rescheduled, USER will receive a refund for the cancelled or rejected VIRTUAL SERVICES less the value of any items or components that were processed, delivered or redeemed.
USER must behave in a respectful manner. For more details, please consult our Experience Guidelines.
In exchange for paying the required fee, USER acquires a limited license to use the VIRTUAL SERVICES solely for USER's personal use as specified in these terms and for a single use unless otherwise specified. USER shall not reproduce, duplicate, copy, sell, resell or exploit any portion of the VIRTUAL SERVICES, or access the VIRTUAL SERVICES or any content on the SITE through which the VIRTUAL SERVICES are provided, without express written permission from SITE.
Subject to USER's payment in full of the required fee and these terms, TALENT USER hereby grants USER the following limited rights to use the VIDEO solely for USER'S own personal, non-commercial, and non-promotional purposes: a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display the VIDEO, in any and all media (for example, on social media platforms), whether now known or hereafter invented or devised.
USER shall not sell, resell, or encumber TALENT USER'S rights in any VIDEO. USER may sublicense USER'S rights in a VIDEO only to the extent necessary for USER to use the VIDEO as permitted under these Terms (for example, sharing it with friends on a social media platform or sending it to a RECIPIENT in each case solely for personal, non-commercial, and non-promotional purposes as set forth above).
USER may use a VIDEO only in accordance with these terms, which includes the VIRTUAL SERVICES Acceptable Use Policy. SITE may terminate all or part of the licenses granted in these VIRTUAL SERVICES TERMS at any time for any reason. SITE reserves the right to remove a VIDEO from our SITE at any time for any reason without any notice to USER.
USER agrees that a M&G is priced based on one to four RECIPIENTS for a specified period of time via virtual teleconferencing. Larger groups require prior approval and payment of additional fees.
Some VIRTUAL SERVICES may have additional terms and conditions that USER must agree to in order to use the VIRTUAL SERVICE ("ADDITIONAL TERMS"). If ADDITIONAL TERMS apply, we will make them available to USER in connection with that product or service. By using that product or service, USER agrees to the ADDITIONAL TERMS. To the extent that the ADDITIONAL TERMS conflict with any of these Terms, these Terms will govern unless the ADDITIONAL TERMS say that some or all of these Virtual Experience terms do not apply.
Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct specified in this Acceptable Use Policy and elsewhere on the SITE. The following Acceptable Use Policy applies to USER'S use of VIRTUAL EXPERIENCES:
USER is responsible for USER's use of any VIDEO, LESSON, VIRTUAL REALITY product or other VIRTUAL SERVICE and any activity that occurs through USER'S SITE account.
By using the Virtual Experiences, USER represents and warrants that:
Thanks for purchasing a virtual experience! We can't wait to coordinate your virtual experience! Are you ready? It's going to be awesome! Here are our guidelines to help you maximize your virtual experience.
Please DO the following:
Please DO NOT do any of the following:
Please DO the following:
Please DO NOT do any of the following:
SITE reserves the right to amend its Virtual Services Terms at any time. SITE will post a notice of changes in its SITE, when and if the terms of this policy are amended.
Ticket Liquidator's Virtual Services Terms were last amended on Wednesday, April 22, 2020.
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COVID-19 Cancelation Policy
If your event is canceled due to COVID-19, you may have the choice to receive:
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At Ticket Liquidator, our goal is to make it as easy as possible to find and buy tickets to the hottest live events, whether you're a sports fanatic, concert aficionado, or theater enthusiast!
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We connect buyers like you to hundreds of reputable sellers, so finding those must-have tickets is easier than ever on our site.
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