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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!




121-130 of 1595 comments.
 
On Tuesday, Dec 18, 2012 at 6:30 PM Robert said:
This was my first time using TL, but I will certainly be using them AGAIN ! :-) The tickets for my event arrived four days after the order was placed, much quicker than had been estimated. I have them in my hands with ample time before the Sporting event. The pricing was more than fair, including the service fee, as anyone will know who uses the Broker services and Internet? Thanks again TL, I will use you again for sure and Kudo's to the source/seller for such timely mailing.



Robert O.

southern, CA
 
Our Response on Thursday, Dec 20, 2012 at 10:59 AM:
Hello Robert! Thanks so much for your kind comments! We're so glad that you received your tickets quickly and that you found the prices on our site to be reasonable. We'll pass on the good word to the seller, as well, and let them know they made you happy. Have a great holiday season! We hope to "see" you again sometime! :-)
 
On Monday, Dec 17, 2012 at 9:23 AM Stephen P said:
Called and spoke with sales person. Explained that I was 6'6" tall and needed to have an asile seat. I was assured that I was getting what I requested. That is not what I received. I paid double the face value which is not a problem when I get what I pay for. So 4 tickets was over $1200 and I was uncomfortable that I stood in the back for a good part of the show. Will not use or recommend your service.
 
Our Response on Thursday, Dec 27, 2012 at 3:27 PM:
Hello Stephen! Thank you so much for taking the time to leave feedback via our tool. We're very sorry to hear about the trouble and confusion in regards to your ticket order.

Briefly, we see that your tickets through us were listed by the seller as the following:

Event: Jersey Boys Dec 15 2012 2:00PM
Venue: Virginia/August Wilson Theatre - NY in New York, NY, United States of America
Section: ORCHESTRA Row: D
Price: $252.00 Each Quantity: 4
Seller's Note: These seats are on the aisle with purchase of the entire group.

Per the listing information, the ticket seller noted that, if you purchased all of the tickets remaining in the group, you would have received an aisle seat along with your order. It appears that there were only 4 tickets available in the tickets group and thus you should have received an aisle seat - yet you are claiming the opposite. We will get in touch with the ticket seller on this issue and make sure you are compensated for the tickets you received.

For anyone else reading, we recommend that you look at your event tickets the moment you receive them to make sure that you received exactly what you ordered. We're here to help - so please do let us know if you have any questions or uncertainties about the tickets you receive from your seller.
 
On Saturday, Dec 15, 2012 at 2:14 PM Teresa said:
Tickets came fast! Thanks
 
Our Response on Tuesday, Dec 18, 2012 at 1:29 PM:
Hello Teresa! Thanks for your kind words! We're glad to hear that you received your tickets speedily! Have a great time at the event!!
 
On Wednesday, Nov 28, 2012 at 9:34 AM Lisa said:
We have never used this service before, but we found better seats for our Rush show here. Even though we paid a little more for the tickets, we were happy with our purchase. We alsohave never been to the AT&T center before. Your e-mail of information regarding directions, places to eat in the area was a nice surprise. Thank you for giving us some extra info. as it makes our trip a little less stressful. Now we can focus on our mission, that is to enjoy our favorite band, Rush. Thanks for a good experiance. We will be using your ser vices again.Lisa Harrison
 
Our Response on Wednesday, Nov 28, 2012 at 1:03 PM:
Hello Lisa! Thank you so much for the kind words! We're thrilled to know that your experience ordering through our website has been so hassle-free and pleasant for you. We pride ourselves in providing people with more options when it comes to popular (often very fast-selling!) event tickets. We also are glad to hear that the pre-event email with all the goodies in it will help you navigate your way to the venue!
 
On Saturday, Nov 24, 2012 at 11:17 PM Paula said:
I m very decepointed with my experience with Ticket Liquidator , This is my first and last time using TL. I purchased a ticket for me to take my nice to Lady Gaga I paid 164.00 +30.34 plus shipment x 2 =403.00 for a ticket with a face value of 85.00 +14.00 fee. This is outrageous !!! How can they charge this much for the tickets. i will file a complaint with Better Business Bureau, this is like stealing from customer. I found this page thru my employer's associate benefits . I will also file a complaint with them and ask them to remove from the website . I m sure they don't know how TL do business.


 
Our Response on Wednesday, Nov 28, 2012 at 2:15 PM:
Hello Paula! Thank you for your feedback. We're very sorry to hear about your unhappiness with the price of your event tickets. We at TL do indeed partner with various companies that provide corporate perks to their employees. It appears you may have misunderstood the nature of our business model when you purchased tickets through our website. We at TL are not a primary source for tickets but rather an independent marketplace through which respected and trusted ticket-selling companies resell tickets to popular events. The tickets listed on our website are all owned and priced by hundreds of different ticket sellers who decide ticket value based on what they think tickets are worth on the open market.

Generally speaking, the tickets you find on resale networks can end up being priced at, below, or above face value - with only some 60% of tickets being marked up from their original price. The mark-up (or mark-down) on tickets will depend on how much it costs the individual seller to access the tickets and on the popularity of the event. You purchased tickets for Lady Gaga - a very, very, VERY popular event for which it's very hard to find tickets - and so it's very likely that the tickets you purchased would have been marked up from their face value by the seller.

On that note, we can understand your frustration with the price increase - but please also know that, without the resale market, you likely never would have been able to get Lady Gaga tickets for your niece. Lady Gaga tickets sell out so quickly on the primary market that many die-hard fans of Lady G. are typically unable to get the chance (or even a glimmer of a chance) to see her in concert. We at TL (and the resale market in general) help to keep event tickets on the market longer than they'd normally be available so people like you can give such a special present to your niece.

We hope that helps to provide some context for the upcharge. :-)
 
On Saturday, Nov 24, 2012 at 1:58 PM hellen said:
WithTicket Liquidator, I felt like I had a personal secret connection to tickets. The transaction was transparent, no hidden agenda, costs or fees, it was easy to understand exactly where I was going to sit. I was completely satisfied with the deal and the price was totally fair. The level of communication was excellent and exceeded my expectations. My tickets were delivered before the promise date. I highly recommend Ticket Liquidator. Don't go for the cheapest tickets; go for the best service which is what Ticket Liquidator provides. By the way, the ticket prices are comparative to the competitors, so why bother with them?
 
Our Response on Wednesday, Nov 28, 2012 at 1:22 PM:
Hello Hellen! WOW - that's so kind of you! We certainly do try to keep the prices on our site as competitive as possible. We at TL don't actually price the tickets - BUT how much we charge sellers to list tickets on our exchange (and other such factors) ultimately inform how sellers price their tickets. What we also do is deliberately under-price event tickets listed by sellers to try and get consumers the lowest price possible in the resale market - so, for instance, if a seller lists tickets at $150 each, we might have them listed for $145 each and take the extra $5 hit on ourselves. We just try our very best to get you the best deal available!
 
On Saturday, Nov 17, 2012 at 4:09 PM Nicholas said:
I'm an old timer...so I don't trust the internet. I trust you! The price was right, the tickets arrived with-in two weeks, and we had a wonderful time. Everything went smooth. I will certainly do business with you again.

Sincerely Nick
 
Our Response on Wednesday, Nov 28, 2012 at 1:44 PM:
Hello Nick! Thank you so much for trusting us with your ticket order! We're so glad that everything went well for you and that you received your tickets safe and sound. We'd be honored to be your premier source for event tickets in the future! :-)
 
On Thursday, Nov 15, 2012 at 11:52 AM Ellen said:
We received your survey and hit the button that we received the tickets in Federal Express delivery on the date promised. Literally, the only thing in the envelope was the tickets. "Presentation" is everything and even you will admit that Ticket Liquidator has competition for selling tickets. It would have been nice if you had included a map of the stadium and directions...you could even get them off of the venue website. Along with the "thank you/survey" email, you should incorporate this screen if you were really interested in customer feedback. Instead, I had to hunt on your website for the “feedback” screen. Most would not do that. Again, "presentation" is everything and you could have had the person who stuffed the envelope take an additional step and enclosed a map with your phone number, a small thank you and an additional sheet showing the stadium location and parking. Just a suggestion - that would make you standout and become a favorite with those of us who purchase tickets via ticket brokers. Thank you, Ellen Casey.
 
Our Response on Wednesday, Nov 28, 2012 at 1:53 PM:
Hello Ellen! Thank you for your feedback commentary! We truly do appreciate hearing your thoughts.

Just to explain, we at TL are actually a nationwide network through which registered ticket-selling companies resell tickets to popular sporting, concert, and theater events. The actual tickets you ordered through our site don't come from TL directly but rather from the inidvidual seller selling the tickets. We instead provide a point-of-sale software that ticket sellers use to resell their tickets online and we also provide sellers with FedEx tracking labels to ship tickets. This helps to ensure that the entire transaction from start to finish is organized and secure for our customers.

In this case, your seller was the one who actually shipped the tickets out to you and so they were responsible for the presentation of the ticketing package. We can nevertheless understand your frustration if the tickets were not presented in a professional manner. We expect any seller who resells tickets on our site to be professional in their business dealings. Most sellers do indeed include invoices, a business card, and so forth in the ticket packages that they send. That is what we would expect.

Regardless, thank you for your overall happiness with your purchase! We'll have a talk with your seller about how they chose to package your tickets. We understand how important it is for customers to feel that they are dealing with professional and respectable companies whenever they order event tickets online.
 
On Tuesday, Nov 13, 2012 at 4:05 PM Anahi said:
I am extremely happy and satisfied with service provided. I had put off going to this concert and at the last minute just had to do it. It's not everyday that Eddie Vedder is in town plus I've been a fan of his since forever.

Ticket availability through ticketmaster was scarce and far from stage. Then I bumped into this site and was able to purchase an amazing seat! I even mentioned the site to a co-worker who also bought tickets. The entire process was so simple and fast.

The day of the concert, I got there and was stoked! I was able to see Eddie up close (I even got to shake his hand) yay!.

This purchase was the best ... talk about wonderful food for the soul.....Thank You!!!

Anahi (definitely a returning customer)
 
Our Response on Wednesday, Nov 14, 2012 at 4:05 PM:
Hello Anahi! Thanks so much for your great feedback! We're soooooooooo happy to know that we helped you live your dream and see Eddie Vedder! We know that it can be really tricky to find good tickets to events through the primary market - especially for really popular events. We're glad to know that we helped to increase your options as a customer and give you the ability to make a better purchase!!
 
On Sunday, Nov 11, 2012 at 8:32 PM Rose-May said:
I had already purchased four tickets to attend the event with my children. Due to the aftermath of hurricane Sandy I gave my seat to my son's girlfriend and purchased another two tickets from ticket liquidator for my sisters children to attend. My sister's home was not liveable after the hurricane and her children needed the comic relief more than I did. Thanks to ticket liquidator I was able to bring some joy in their lives.
 
Our Response on Thursday, Nov 15, 2012 at 12:21 PM:
Hello Rose-May! Thank you for your kind feedback! We're happy to know that someone in your family was able to make use of the tickets that you purchased through our network. We're just very sorry to hear about all the devastation out your way and sincerely wish you and your family the very, very best during all the recovery efforts. We are based in Connecticut and so many of our employees (and, of course, their friends and family) were impacted by Hurricane Sandy, too - so we feel your pain.

We sent out a little discount code to you, which, we hope, will help you access a fun event for yourself this time around!
 
 
121-130 of 1595 comments.



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