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Customer Feedback

Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.

Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.

So, if wish to leave your feedback, please click here and get started!

21-30 of 61 comments.
On Wednesday, Aug 01, 2012 at 1:02 PM barbara said:
I was not home to sign for the tickets delivered by FedEx. Now they are on the truck again and your company does not allow FedEx

to hold @ their office for pick-up. Could your company use

the US Postal services? At least if the tickets are orderd a week ahead. Thanks- Barb Archuleta

Our Response on Wednesday, Aug 01, 2012 at 3:24 PM:
Hello Barbara! Thank you for taking the time to leave feedback. We're sorry to hear about the problems you've had accessing your tickets via FedEx.

Briefly, we require the sellers who list tickets on our nationwide exchange to utilize FedEx for ticket shipment due to the security precautions that FedEx provides. The fact that tickets are irreplaceable and time-sensitive items necessitates the most secure shipping possible. FedEx is actually the standard carrier for event tickets even across other resale marketplaces - so FedEx itself has become a standard service.

On that note, FedEx often requires any changes in shipment status to be arranged by the original shipper of the package - ie: your ticket seller. You would not likely be able to make a direct change to the package shipment. This is frustrating, but also understandable, we believe, for security reasons.

If the signature issue is problematic, you could always try contacting your ticket seller to have them waive the requirement.

Failing that, you could always...

1) Pick up your tickets after-hours at the local facility mentioned by FedEx on the delivery door tag.

2) Call FedEx and ask them to keep the tickets at their local facility so you can pick them up during the day.

3) Call FedEx and ask if they could deliver tickets at a time when it’s more likely someone will be there to receive them.

4) Leave a note for FedEx delivery personnel to leave the tickets (doesn’t often work, but you can try!).

If you ever need to pick up your tickets from FedEx, please let us know and we’ll gladly refund your delivery fee via check.
On Friday, Jul 06, 2012 at 3:31 PM Dee said:
I was just wanting to let you know that I live in Kansas City and Kaufman stadium where the home run Derby And All Star is being held is NOT at 1601 Broadway . This is totally incorrect information. Kaufman Stadium is at One Royal Way KCMO 64141, 9 miles away from that other address.
Our Response on Wednesday, Jul 11, 2012 at 6:08 PM:
Hello Dee! Thanks so much! You're referring to the pre-event email that customers are sent three days before their event. The email contains driving directions to the venue, a weather forecast of the venue area, and nearby restaurants. We appreciate the heads up and will double-check the specific address used for that particular venue!
On Sunday, Jun 03, 2012 at 1:15 PM Charlene said:
Ordered 2 tickets for "American Idol Live at the Maverik Center in SLC, Ut. Section FBB, Row 13. I paid $108.00 each for the tickets. I received two tickets that were issued to someone else and the tickets showed a purchase amount of $65.00. Called number and was told they are the correct tickets. Why did I pay $108.00 and receive $65.00 tickets issued to someone else?
Our Response on Wednesday, Jun 13, 2012 at 3:43 PM:
Hello Charlene! Thank you very much for your feedback! We'd be happy to explain about your tickets a little further...

On the naming issue, we at TL are a secondary ticket website through which independent ticket sellers resell tickets to events. As a result, the name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in. The only thing that matters on the tickets is the viability of the bar code.

On the pricing issue, we at TL don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of individual ticket sellers who list tickets through us. These sellers price tickets based on their perception of the event’s popularity. This means that the tickets sold through our site are going to be priced independent of (ie: above or below) the ticket face value.

We hope that helps to explain things - and we also hope you enjoy the big event! :o)
On Wednesday, May 23, 2012 at 10:36 PM Lucille said:
I need somekind of confirmation that the photo-copied tickets that I received via FedX today are legitimate. Who is Joe Bruin???

Worried that I have been scammed. Please contact me.
Our Response on Friday, May 25, 2012 at 1:07 PM:
Hello Lucille! Thank you so much for your comments. We're sorry to hear about the confusion in regards to the tickets that you purchased through us. It would appear that you received printed out e-tickets from your seller rather than cardstock tickets. Please note that we at TL can't guarantee any tickets will be "hard" unless that fact is explicitly stated on the ticket notes. The reason for this is because hard tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) a popular option nowadays for primary ticket sources. Sellers like e-tickets because they're cheaper and they're easier to handle redistribution (etc).

Regardless, though, your e-tickets will indeed be valid for event entry, so, on that note, things are fine and there’s no need to worry! We only let established businesses resell e-tickets in order to ensure that paper tickets are handled with the most professional care.

Oh, yes - the name on the tickets, too, would be the name of the original purchaser from the seller's office. That fact will have no impact on your ability to use the tickets.
On Saturday, May 19, 2012 at 10:11 AM Stacy said:
I am really not sure of a feedback yet. The process was good. But I tracked my ticket order and it said they were deliverd and they were not. I have a incident report with FEDX but as i was looking at other feedback comments, I am concerned with the replacement tickets as it has been mentioned that they are non replaceable. What can I do from here?
Our Response on Tuesday, May 22, 2012 at 12:41 PM:
Hello Stacy! Thank you very much for taking the time to leave feedback via the TL Feedback Tool. We're sorry to hear about the delivery problems you've experienced in regards to your order.

That being said, we notice that you were since able to access your tickets after FedEx claimed to have delivered them. It would appear the tickets were accidentally left at a neighbor's house rather than your own house. We're certainly sorry for the trouble and confusion and are glad to hear you have your tickets.

On the replacement issue, it is indeed true that tickets are generally irreplaceable items. Most venues place numerous restrictions on ticket reprinting in order to cut down on potential ticketing fraud. Some sellers are nevertheless able to reprint or reaccess tickets from the primary supplier. It depends on whether the seller themselves accessed the tickets from a primary source and on whether the tickets concerned are "hard tickets" or "e-tickets."

Regardless, we're glad you're all set now and hope you find the discount code we provided to be of use!
On Thursday, Mar 22, 2012 at 3:02 PM Shawn said:
Hello, There is no exact time when my tickets will be received. I was wondering if you could predict maybe a date for when i will receive them? I ordered them last night with standard delivery.
Our Response on Thursday, Mar 22, 2012 at 6:03 PM:
Hello Shawn! Thanks so much for your feedback! We see that you just placed an order for tickets for an event that is a few months away. The time frame for ticket shipment can vary depending on the seller and the event. Sometimes venue and event promoters don't print tickets until closer to the event time. Other times ticket sellers access tickets through other third party suppliers and so have to wait for the tickets to make their way down the supply chain.

Either way, though, you are indeed guaranteed to receive the tickets you purchased before the event itself. We hold our sellers rigorously to that standard and severe penalization results from non-compliance. It's also true that we only deal with licensed and/or registered ticket-selling companies. Therefore, when you buy through us, you're buying from professionals who sell tickets for a living. They put food on their table by getting you tickets and so they have every incentive to fulfill your order.

In this case, we see that your ticket seller has not noted a delay shipdate for your order (if shipping is indeed delayed) so we'll check with them and get back to you!
On Saturday, Mar 10, 2012 at 11:41 AM Herb said:
What we saw of the Elton John show was great. However, we missed almost an hour of the show because of a traffic snarl at the Bank Atlantic Centre. The police could not handle the traffic.
Our Response on Friday, Mar 16, 2012 at 3:25 PM:
Hello Herb! Thanks so much for your feedback. We're sorry to hear about all the trouble accessing the event! It's very frustrating when things like that get in the way of your plans. We hope the discount we extended will help you access new tickets to a better time!
On Thursday, Mar 08, 2012 at 11:06 AM Ronald said:
I believe that the description of the tickets we purchased was deceiving. There are 5 sections to the balcony. The center section. Both Balcony Right Center and Balcony Left Center. And then Balcony Right and Balcony Left. Some tickets were described as BALLCT which we assumed were Balcony Left Center, Others were described as BALLFT, which we assumed were Balcony Left. Etc. The tickets we ordered were described as BALC which we assumed meant Balcony Center. We got BALC RT*2ND FLR. If the description was not intentionally false, it certainly did not adequately describe the tickets we thought we were purchasing. We had no desire to be stuck way to the side, and would have paid more to get the tickets near the center I do not intend to use ticket liquidators again. I could have purchased the tickets I wanted for less by going directly to the official site.

On my first call to Ticket Liquidators, the person on the phone was not helpful, only offering the opinion that the description adequately described the tickets that I ordered. However, after using the internet to describe by issues I was contacted via email and advised that though the description met their requirements they understood my displeasure. I have been offered a refund of the service charges and a discount on a future purchase. This turned what was a negative experience into a neutral rating. I would like to add that the follow up emails reminding me of the upcoming performance date as well as additional information including driving directions and restaurants close to the theater has been useful.

I will probably use the service again if I need tickets that I cannot purchase directly from the theater, but I will certainly insure that the description defines an area where we want to be seated. I would probalby contact them by phone to insure it does before purchasing.
Our Response on Friday, Mar 16, 2012 at 3:43 PM:
Hello Ronald! Thank you very much for your feedback. We're terribly sorry to hear about the seating confusion associated with your ticket purchase through us.

Briefly, you purchased tickets through us listed by their seller as being for:

Event: Jersey Boys Mar 14 2012 7:30PM
Venue: Times Union Ctr Perf Arts Moran Theater in Jacksonville, FL, United States of America
Section: BALC Row: HHH

Specifically, per the listing information, it would appear your seller actually advertised your seats as just being in the row concerned. They didn't actually promise that the seats would be located in the left, right or center section. (Such terms as "Orchestra" or "Mezzanine" do not involve specification as to placement in those sections. Only tickets marked as (eg) "Center Orch" are guaranteed to be in a center section.) So, as a result, the seats you received seem to fit within the listing advertisement posted by your seller.

However, we're certainly sorry for the confusion in regards to the seating situation (ticket-buying can be a very confusing process) and we certainly don't want you to walk away from your purchase completely disappointed. We have sent an offer of compensation to you via email and you have accepted the offer.

We're sorry again for the trouble and hope we can help you out with tickets some other time!

Thanks for revising your feedback, too! :-)
On Sunday, Feb 26, 2012 at 10:15 AM Thomas said:
You should let the buyer know that the cost of the ticket is more than 100% over the original cost at the box office. Not sure, in retrospect, that I would have bought a $49 ticket for $119 plus handling fees of 50% of the ticket cost.
Our Response on Friday, Mar 02, 2012 at 3:10 PM:
Hello Thomas! Thank you very much for your order-related feedback.

To begin with, we have explained below the reason why the tickets on our site are priced by their sellers independently (ie: above or below) the face value of the tickets themselves. We have also explained that we advertise the face value issue throughout our website to inform customers about the mark-up or mark-down they may notice on their tickets.

On that note, we should explain that we do not advertise the mark-up on tickets for a wide variety of reasons...

The first reason is that it's difficult to track the mark-up because it can change rapidly from day-to-day (since sellers can change listed ticket prices at their discretion). It's also true that we at TL don't actually own any event tickets and so are not directly privy to their face value.

The second reason is that the mark-up on ticket prices is not always as clear-cut a profit indicator as it appears. Many ticket sellers access tickets, not from the venue directly, but from other sellers, and thus pay their own mark-up -- so the mark-up they charge you, vis-a-vis their profit margins, isn't as large as it appears. It's also true that any seller who buys tickets from the venue or from another primary source is paying additional fees on top of the face value of the tickets, which, again, is not accounted for in the actual face value of the ticket.

Overall, the long and the short of it is that ticket sellers aren't necessarily making as much money off you as you think they are, and also that, while ticket sellers resell tickets above face value, they're also reselling many tickets below face value (or simply not able to sell certain tickets at all) - so the mark-up on event tickets, as well as making sellers a livable profit, is often simply designed to keep their financial heads above the water.
On Monday, Feb 20, 2012 at 4:34 PM Steven said:
Had a good experence. Able to get 18 tickets close together However the fees were more than most other sites. They could have saved money if they put them in a letter and mailed them with the Post Office with delievery comformation
Our Response on Tuesday, Feb 21, 2012 at 3:28 PM:
Hello Steven! Thanks for your feedback. We're sorry to hear that you felt the service fee you paid was a little bit on the pricy side. The fee itself is actually the only part of the transaction that accrues to Ticket Liquidator. It pays for such key things as customer support, website maintenance, and secure customer billing. The fee amount is also set to equal 18.5% of the total ticket price of an order.

Additionally, we're also sorry if you found the delivery fee excessive (at least vis-à-vis the normal USPS fare). We require all the sellers who utilize our services to use FedEx shipping in order to ensure prompt and secure shipment. Tickets are often one-of-a-kind items that often cannot be replaced if misplaced or lost in the mail. The FedEx option is basically designed to ensure accurate delivery for customers. (FedEx is the standard mail carrier for other ticket resale marketplaces, too.)

Overall, though, we're glad to hear that you had a great time at the event that you're happy with your order! We hope to see you again sometime. :o)
21-30 of 61 comments.

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