Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
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On Tuesday, Mar 06, 2012 at 8:00 PM annmarie said:
The tickets that were ordered were not the tickets that were delivered we purchased Spring training tix for the Red Sox in the stadium and were sent bleacher seats. The number of the seller Mainly Tickets are not returning any calls
Our Response on Friday, Mar 16, 2012 at 4:19 PM:
Hello Annmarie! Thank you for your recent feedback. We're sorry to hear about the confusions in regards to your tickets.
Specifically, we see that you purchased through us tickets that were advertised as:
Event: Spring Training: Boston Red Sox vs. New York Yankees Mar 22 2012 7:05PM
Venue: JetBlue Park in Fort Myers, FL, United States of America
Section: B233 Row: 1
In this case, it would indeed appear that you purchased tickets located in the Bleachers - hence the "B" in the section. It therefore appears that there was just an honest confusion about the seating advertisement of your ticket seller.
Regardless, we're certainly sorry for the trouble and hope that the discount offer we extended is of use to you!
On Saturday, Feb 25, 2012 at 2:02 PM Heather said:
I am writing to express that your "Help Center" is in need of HELP! I orded tickets and unbeknownst to me the seller required a signature. Too bad they were shipped to my home and I was working the three days that FedEx tried to deliver at my home. The tickets were returned to the seller and he is going to charge me another fee to have them shipped to my work.
When I spoke to CINDY she was very rude and claimed that Ticket Liquidators could do nothing about this because you receive no fees at all. Hmm... so this site is being staffed and managed for a broader social cause? In the future, you should make clear that deliveries will require signatures (an internet pop-up when shipping address is either checked same as billing or shipping information is entered). That would have avoided this mess. Secondly, how about some training for the people on your front lines?
Our Response on Friday, Mar 02, 2012 at 3:24 PM:
Hello Heather! Thank you very much for your feedback about your order.
To start with, we certainly want to apologize if you found the representative with whom you spoke to be rude. We at TL aim to treat all customers with respect and great care. Please be assured that we will investigate the issue you raised further.
On the delivery issue, it is indeed true that sellers usually require customers to sign for mailed ticket packages. The reason for that is to document that the tickets were received. (This is necessitated by the basic fact that tickets are time-sensitive and one-of-a-kind items. Sellers therefore often like to have proof that the tickets were received safe and sound by an identifiable party.)
Added to that, we should mention that the choice as to whether a package requires a signature is left up to the seller supplying the purchase. That's the reason we cannot easily say such-and-such a ticket order is going to require a signature. Sellers can make that decision when they ship the tickets based on a wide variety of factors and preferences.(Example: orders that are higher in value are more likely to require signatures -- as are orders placed by non-US customers or orders placed closer to event times.) The reason that sellers decide the signature issue is because they're the ones responsible for supplying and securing their tickets.
As a side note, the signature issue is tricky, because it's something either that customers hate or love. Many customers are angry about having the signature requirement because it inconveniences them. Other customers are angry when there isn't a signature requirement because they construe it as a lack of security. We used to have a system whereby all ticket orders required signatures, but many customers didn't like that -- thus, we changed it.
Either way, we're sorry for all the trouble and, to help out, will send you a check for your delivery fee and for any re-shipping fee charged by your seller!
On Saturday, Feb 25, 2012 at 12:53 PM Patricia said:
When ordering my tickets, I didn't get the section I thought I ordered. When my confirmation came on the screen, I immediately noticed the mistake and called customer service. I was told basically too bad, your mistake, no changes allowed. The tickets are for the same day and the same price. I know you have a policy of no changes, but I would expect that a mistake caught within minutes should be able to be fixed. The agent basically told me that I should have called my order in to eliminate the possibility of a mistake. Why do you have on-line ordering if you want people to call. The seats aren't bad, just not the ones I wanted.
Our Response on Friday, Mar 02, 2012 at 3:59 PM:
Hello Patricia! Thank you very much for your feedback! We're sorry to hear that you felt we didn't try to assist you with your order.
In regards to ticket orders, it's true that the all-sales-are-final policy is standard across both the primary and secondary ticket markets. The reason for this is because tickets are time sensitive items with strict limits on their value. Your ticket seller is thus in danger of losing their investment if they allow you to return a product which they cannot ultimately re-sell (or which they cannot re-sell for the same amount of money that you paid).
Added to that, we at Ticket Liquidator are a nationwide network through which independent sellers (trusted consumers and established ticketing agencies) resell tickets to events. So, when you order through us, you're entering into a separate contract with the individual seller of your ticket purchase. It's a bit like when you order through EBay and you "commit to buy" an item from a seller - once you commit, you commit and the deal is done.
Lastly, too, we should mention that the secret of success for any resale marketplace is to make both consumers and sellers feel comfortable, for the obvious reason that, if the retail customer is uncomfortable, they won't buy from you, and if the seller is uncomfortable, they won't sell through you - and, since both customers and sellers need each other to function, we have to be fair to both. If, for instance, we could unilaterally cancel an order placed by a customer (ie: tell the seller "sorry, we're cancelling and you're giving the money back pronto") - especially with an expirable item, like tickets - sellers wouldn't feel comfortable selling through us and would not use our marketplace.
We just want to explain that to illustrate that we do not intend to be unhelpful - it's just a tricky situation.
We do, however, hope that the discount offer we extended to you will help you out on a future (trouble-free!) order!
On Thursday, Feb 23, 2012 at 1:15 PM Chad said:
I ordered my tickets at the begining of febuary around the 6 th . and didnt recive them until almost 3 weeks later feb 21 even thought the site said $40 2 days express fed ex delivery. there was no note saying they would take 3 weeks to get . And the worse part is it looks like the sender was in the same city i was. Not happy at all . I dont know if its ticket liquidators fault or the senders fault. It was my first time with this site .not sure if I will use it again. we will have to see
Our Response on Friday, Mar 02, 2012 at 3:43 PM:
Hello Chad! Thanks so much for your feedback! We're sorry to hear about the confusions in regards to your tickets' shipment.
To begin with, we should explain that FedEx Standard or Express shipping only refers to the speed at which tickets are delivered *after they're shipped*. They don't enable tickets to become available for shipping sooner than they'd normally be accessible. That explains why the selection of Express shipping during checkout does not guarantee immediate shipment. (We mention the fact that tickets may not ship immediately above every event listing in the "Lowdown.")
Added to that, it's also a general rule that event tickets often aren't distributed or even printed by venues or other primary sources until within weeks of their event. It therefore sounds like your particular seller just didn't receive the tickets from their supplier until mid-February. Their geographic location wouldn't have impacted the timetable for ticket printing from the venue.
Having said that, we do want to apologize for the fact that your seller created a FedEx label prematurely for your order. We expect ticket sellers to input in our system if they are unable to ship tickets within 4 days of accepting an order. This data is then emailed by us to customers so that customers can be kept "in the loop." We also expect a seller to ship tickets within 4 days of creating a tracking label. It would seem that your seller did not follow proper procedure and created a tracking label right after you ordered. It is thus understandable that you would have been waiting, waiting, waiting for ticket shipment.
On that note, to try and make amends, we have offered you a discount on future order -- please check your mail box! We'll make sure that there are not any subsequent delivery confusions with any future purchase through us.
On Tuesday, Feb 21, 2012 at 11:24 AM Maria L said:
I was told when I ordered the tickets on Sunday that my order would be shipped Monday (2 day delivery) because I had expressed that we were leaving for Nashville early Friday morning for a doctor's appointment.If they were shipped then I should have had them by Wednesday, Thursday at the latest. They were not shipped until Wednesday and did not get to me by early Friday morning and Fed Ex called and said the delivery was due to be made by 7PM FRIDAY (too late). I finally got in touch with the seller and he said OH they shipped yesterday. This was Thursday. I think if told the tickets will ship a certain day and get there by a certain time this is what should happen instead of making my live stressful by not knowing what to do.
Our Response on Tuesday, Feb 21, 2012 at 3:49 PM:
Hello Maria! Thank you very much for your feedback. We're very sorry to hear about the delivery confusions concerning your ticket purchase. Please note that FedEx Standard or Express shipping only refers to the speed at which tickets are delivered after they're shipped. They don't enable tickets to become available for shipping sooner than they'd normally be accessible. We apologize if that confusion caused you any unnecessary worry or concern vis-à-vis your purchase.
Basically, it's a general rule that event tickets often aren't distributed or even printed until within weeks of their event. After that, they then have to make their way to another party (the seller) before reaching you. So there's an occasional chance that the tickets you purchase cannot ship out immediately. (Please also note that your seller is the one who owns, prices, and ships your tickets.)
In this case, it therefore appears that there was some confusion between the time it would take for your tickets to arrive after they've been shipped and the time it would take your tickets to ship. We nevertheless have contacted your seller and they have uploaded the tickets for you to download and print. We'll send you a check for your delivery fee this week to try and help, too.
On Monday, Feb 13, 2012 at 9:07 AM Giselle said:
I just wanted to let you know that this has been the most awful experience purchasing tickets from your website. I purchased these tickets in December trying to guarantee myself good seats to see this show before tickets went on sale on ticketmaster. The way that the seats were described is deceiving. There were tickets listed as sections 101-111 and other for sections 102-115. I choose section 101-111 as the seating chart on the online page showed section 115 to be at the back of the venue. I choose section 101-111 as both these sections were on either side to the stage. I also choose seats 1-4 row A-F. I have been waiting for these tickets for weeks to arrive and was getting extremely anxious as it was getting close to the concert date and I had not received them. I waited until Feb 6th to call because i had received an email from You stating that my tickets were not going to ship until latest Feb 7th. When I did call customer service number listed on my invoice, i was told that they had not received tickets from venue yet. My tickets did not ship until Feb 8th and arrived Feb 10th, which is 4 days before the event. I was shocked to see that my ticket were purchased online from ticketmaster in section 115 row P seats 7 and 8. This is not what i was thought to have purchased. When I again called their customer service number i was answered by a woman who had babies and people talking to her in the background. She told me that she could do nothing as it was too late and what I had purchased were category seats which could be any seats in the venue. I feel deceived and hurt that this is the type of answer i am receiving from something lead to believe to be a professional business. I paid more than double the price and this lady bought them online from ticketmaster, probably when i had called inquiring about them. No wonder these are awful seats if she waited until the last minute to purchase them online.
Our Response on Tuesday, Feb 14, 2012 at 12:15 PM:
Hello Giselle! Thank you very much for your feedback. We're sorry to hear about the problems and confusions concerning your purchase.
Briefly, you purchased tickets through our website listed as being:
Event: Drake Feb 14 2012
Venue: Bankunited Center At UM in Miami, FL, United States of America
Section: 101-111 Row: A-FF
Specifically, the seller for the listing concerned was advertising their tickets generally and saying that they'd get you any tickets from section 101 through 111 at the venue in any rows A-FF. The seller wasn't providing customers with the option of choosing either section 101 or section 111. The seller was instead basically advertising tickets in the 100s level.
In this case, it's worth examining the map of the venue to understand that, by writing "101-111," the seller was advertising tickets as potentially being in sections 101, 122, 121, 120, 119, 118, 117, 116, 115, 114, 113, 112, and 111. The reason for that is because the sections in the Bankunited Center are set up in such a way that, after 101, which is off to the side of the stage, they begin counting down (122 and down) in a backwards semicircle facing the stage. You wouldn't want tickets in sections after 111, because most of those are behind the stage, and, as indicated by our map, tickets for those sections weren't being sold for that event anyway.
Additionally, there appears to be some confusion with the range of rows that were advertised for your purchase. The seller was actually advertising tickets in rows A-FF, not A-F, which meant you could indeed end up being high in the 100s level.
Either way, we're sorry for your unhappiness, but it appears the trouble was mainly a misunderstanding and that you received what you ordered. We have nevertheless reached out to you with a compensation offer to try and assist you with your purchase.
On Thursday, Feb 09, 2012 at 9:29 AM Zella said:
I want to know where are my tickets they are for friday and i have not recieved them. I have called customer service and had to do nothing but wait for ever for some one to answer. You have my money where are my tickets.
Our Response on Tuesday, Feb 14, 2012 at 12:36 PM:
Hello Zella! Thanks for your feedback. We're sorry to hear about the delivery delays associated with your order. We see that you ordered tickets for download via our secure system on February 8th. Please note that e-tickets from sellers are not necessarily available for immediate download right after order completion. We explain this on the checkout page when you placed an order for "E-Tickets."
On that note, your seller has since uploaded your tickets and it appears that you have downloaded them successfully. We hope you have a great time at the event!
On Wednesday, Feb 08, 2012 at 1:28 PM nicholas said:
I am waiting on my tickets to arrive by fedex.....I still have a two hour drive to get to the show. If it do not get them in the next hour I will be running late. I have always picked my tickets up at will call. You dont have that as a option. I will not use your company again.
Our Response on Tuesday, Feb 14, 2012 at 12:42 PM:
Hello Nicholas! Thanks for your feedback. We're sorry to hear about the delivery delays associated with your order. It appears that your tickets were shipped on 2/6 (3 days after you ordered) and that they have since been received by you. Please let us know how everything goes for you at the big event!
On Saturday, Feb 04, 2012 at 5:05 AM Cathy said:
Totally displeased with service and tickets given to me. Tickets were not the ones I ordered. I paid a premium price for the 6 tickets I ordered almost $1,100 dollars. I wanted 6 seat side by side. I received 3 tickets in one row 3 tickets in another row.Unaccepable when I have 3 couples going to see a show. I was offered $50 dollars to make me happy. I should have been offered the premium price I paid for each ticket to compansate the inconvenience. You even send literature with your tickets that states, "All seats are next to one another, side by side." "The price you paid includes service charge (per ticket) which represents the high cost in obtaining hard to get tickets. As a buyer, I were able to choose the seats I wanted at the price I agreed to pay." Yes, I chose six tickets in the same row and paid the premim price for those tickets and did not receive them at all. I am disappointed and will not ever buy tickets from this company again nor will anyone I know. I even called and voiced by displeasure and was offered 50 dollars for my trouble. Sad
Our Response on Tuesday, Feb 14, 2012 at 12:51 PM:
Hello Cathy! Thank you very much for your feedback in regards to your ticket order. We're sorry to hear about the problems you experienced with your tickets.
Specifically, it appears that you placed an order for 6 tickets and that your seller subsequently contacted you after the order was placed to let you know that they had just sold out of some of the seats seats and were unable to offer all 6 together. You had the option at that point of either cancelling the order (we could have offered a discount on a new order through us) or taking the proposed solution offered by your seller. This solution was to process a $50 credit, provide you with piggybacked seats (3 and 3 - directly in front of each other), and also get you seats in a better row so that you'd be closer to the stage. You accepted the offer from your seller and so they sent the tickets.
On that note, we're unable to change a seller's offer after a customer accepts it, because, by doing so, the situation is considered closed. The seller would have taken their 3-3 tickets off the market (and thus eliminate the chance to sell those) in return for filling your order with them. We're nevertheless sorry for your continued unhappiness and have offered you additional money back and an additional discount on a future order, too.
On Friday, Feb 03, 2012 at 3:41 PM Thomas said:
The confusing web site ordering process caused me to place an order for the wrong # of tix and I called customer service immediately to have them make asjustments and they were totally inflexible. They were rude,unprofessional and unaccomodating and would not adjust the order for the correct quantity even though the order is not yet fulfilled.
OVER MY DEAD LIFELESS BODY WILL I EVERY USE THIS WEB SITE AGAIN! ther are 100 web sites to buy tickets on who are more accomodating to customers needs and I will never use this schmucks again.
I was told Molly would assist me with the discrepancy but that is not the case and all she will do is have me resell the tickets on their site so they can make another $13 per ticket profit on me.
A truly unflexible web site that is not at all accomodating to their paying customers.
Our Response on Friday, Feb 03, 2012 at 4:26 PM:
Hello Thomas! Thank you for your feedback. We're very sorry to hear about the problems and confusions concerning your purchase.
Looking at your order, it does indeed appear that you purchased 4 tickets through us rather than 3. We're nevertheless unsure as to what is confusing about the order process. Customers have the ability to adjust their ticket purchase to the quantities listed at the very top of the checkout page. There is then another checkout page through which customers must navigate before placing their order. There is a big green button on that second page that says "Place Order" (with an accompanying explanation that the button will send your order information to us).
That being said, it's important to remember that the tickets on our site are not owned by TL, but by hundreds of independent ticket-selling companies. When you order through us, you are making a private contract with the seller supplying your order - a contract we can't break. (If we could break those contracts, no one - including consumers - would ever feel comfortable selling tickets through us.) It's also true that the fact that tickets are time-sensitive items means they're not easy to return, like other items.
Having said that, we actually have been flexible in trying to assist you - as you mentioned in your feedback - by offering you the ability to send your tickets to us in return for a discount code on a future order. (This would be equal to the market value of your tickets at the time of their return to us.) Please note that most ticketing websites (including venues and primary sources) don't allow any ticket return. We're nevertheless willing to take the risk of trying to resell the tickets, if that helps you.
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