Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
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On Thursday, Feb 09, 2012 at 9:29 AM Zella said:
I want to know where are my tickets they are for friday and i have not recieved them. I have called customer service and had to do nothing but wait for ever for some one to answer. You have my money where are my tickets.
Our Response on Tuesday, Feb 14, 2012 at 12:36 PM:
Hello Zella! Thanks for your feedback. We're sorry to hear about the delivery delays associated with your order. We see that you ordered tickets for download via our secure system on February 8th. Please note that e-tickets from sellers are not necessarily available for immediate download right after order completion. We explain this on the checkout page when you placed an order for "E-Tickets."
On that note, your seller has since uploaded your tickets and it appears that you have downloaded them successfully. We hope you have a great time at the event!
On Wednesday, Feb 08, 2012 at 1:28 PM nicholas said:
I am waiting on my tickets to arrive by fedex.....I still have a two hour drive to get to the show. If it do not get them in the next hour I will be running late. I have always picked my tickets up at will call. You dont have that as a option. I will not use your company again.
Our Response on Tuesday, Feb 14, 2012 at 12:42 PM:
Hello Nicholas! Thanks for your feedback. We're sorry to hear about the delivery delays associated with your order. It appears that your tickets were shipped on 2/6 (3 days after you ordered) and that they have since been received by you. Please let us know how everything goes for you at the big event!
On Saturday, Feb 04, 2012 at 5:05 AM Cathy said:
Totally displeased with service and tickets given to me. Tickets were not the ones I ordered. I paid a premium price for the 6 tickets I ordered almost $1,100 dollars. I wanted 6 seat side by side. I received 3 tickets in one row 3 tickets in another row.Unaccepable when I have 3 couples going to see a show. I was offered $50 dollars to make me happy. I should have been offered the premium price I paid for each ticket to compansate the inconvenience. You even send literature with your tickets that states, "All seats are next to one another, side by side." "The price you paid includes service charge (per ticket) which represents the high cost in obtaining hard to get tickets. As a buyer, I were able to choose the seats I wanted at the price I agreed to pay." Yes, I chose six tickets in the same row and paid the premim price for those tickets and did not receive them at all. I am disappointed and will not ever buy tickets from this company again nor will anyone I know. I even called and voiced by displeasure and was offered 50 dollars for my trouble. Sad
Our Response on Tuesday, Feb 14, 2012 at 12:51 PM:
Hello Cathy! Thank you very much for your feedback in regards to your ticket order. We're sorry to hear about the problems you experienced with your tickets.
Specifically, it appears that you placed an order for 6 tickets and that your seller subsequently contacted you after the order was placed to let you know that they had just sold out of some of the seats seats and were unable to offer all 6 together. You had the option at that point of either cancelling the order (we could have offered a discount on a new order through us) or taking the proposed solution offered by your seller. This solution was to process a $50 credit, provide you with piggybacked seats (3 and 3 - directly in front of each other), and also get you seats in a better row so that you'd be closer to the stage. You accepted the offer from your seller and so they sent the tickets.
On that note, we're unable to change a seller's offer after a customer accepts it, because, by doing so, the situation is considered closed. The seller would have taken their 3-3 tickets off the market (and thus eliminate the chance to sell those) in return for filling your order with them. We're nevertheless sorry for your continued unhappiness and have offered you additional money back and an additional discount on a future order, too.
On Friday, Feb 03, 2012 at 3:41 PM Thomas said:
The confusing web site ordering process caused me to place an order for the wrong # of tix and I called customer service immediately to have them make asjustments and they were totally inflexible. They were rude,unprofessional and unaccomodating and would not adjust the order for the correct quantity even though the order is not yet fulfilled.
OVER MY DEAD LIFELESS BODY WILL I EVERY USE THIS WEB SITE AGAIN! ther are 100 web sites to buy tickets on who are more accomodating to customers needs and I will never use this schmucks again.
I was told Molly would assist me with the discrepancy but that is not the case and all she will do is have me resell the tickets on their site so they can make another $13 per ticket profit on me.
A truly unflexible web site that is not at all accomodating to their paying customers.
Our Response on Friday, Feb 03, 2012 at 4:26 PM:
Hello Thomas! Thank you for your feedback. We're very sorry to hear about the problems and confusions concerning your purchase.
Looking at your order, it does indeed appear that you purchased 4 tickets through us rather than 3. We're nevertheless unsure as to what is confusing about the order process. Customers have the ability to adjust their ticket purchase to the quantities listed at the very top of the checkout page. There is then another checkout page through which customers must navigate before placing their order. There is a big green button on that second page that says "Place Order" (with an accompanying explanation that the button will send your order information to us).
That being said, it's important to remember that the tickets on our site are not owned by TL, but by hundreds of independent ticket-selling companies. When you order through us, you are making a private contract with the seller supplying your order - a contract we can't break. (If we could break those contracts, no one - including consumers - would ever feel comfortable selling tickets through us.) It's also true that the fact that tickets are time-sensitive items means they're not easy to return, like other items.
Having said that, we actually have been flexible in trying to assist you - as you mentioned in your feedback - by offering you the ability to send your tickets to us in return for a discount code on a future order. (This would be equal to the market value of your tickets at the time of their return to us.) Please note that most ticketing websites (including venues and primary sources) don't allow any ticket return. We're nevertheless willing to take the risk of trying to resell the tickets, if that helps you.
On Thursday, Feb 02, 2012 at 12:53 PM W Michele said:
I have received my tickets to Van Halen from Order #9287939. I have received them on a printed page, but I was looking forward to having the pre-printed tickets. I have always kept the printed tickets as keepsakes. Is there any way I can get the printed tickets?
I had sent that question an it was the 2nd email I sent to you. I have not received a response of any sort.
I sent another email regauding another question a week before and received not response to that one either.
Does Ticket Liquidator ever respond to emails?
Thank you, W. Michele Yandell
Our Response on Friday, Feb 03, 2012 at 10:02 AM:
Hello Michele! Thanks so much for your feedback. We're sorry to hear about the confusions in regards to your ticket purchase. It would appear that you received printed out e-tickets from your seller rather than cardstock tickets. Please note that we can't guarantee any tickets will be "hard" unless that fact is explicitly stated on the ticket notes. The reason for this is because hard tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) a popular option nowadays for primary ticket sources. Sellers like e-tickets because they're cheaper and they're easier to handle redistribution (etc).
Regardless, though, your e-tickets will indeed be valid for event entry, so, on that note, things are fine and there’s no need to worry! We only let established businesses resell e-tickets in order to ensure that paper tickets are handled with the most professional care.
Oh, yes, we're also sorry, too, if there has been any confusion about the email issue. We've only ever received one email from you - yesterday - which we've answered. It sounds like you might have been emailing the seller of your ticket order instead.
On Thursday, Jan 26, 2012 at 3:15 PM Don said:
We bought 2 tickets this morning about 10:45AM by mistake( someone clicked the order button instead of closing the site) The tickets cost $588.94. Which is a hardship.
We emailed as soon as we found out what happened. We called and left 2 messages. We called Mastercard to set up a dispute. They said we had to wait until " Ticket liquidator" tried to resolve this and then we called the customer service at Ticket Liquidator. We were told that nothing could be done but we could try to sell them ourselves to friends. We understand we made a mistake and understand paying a service fee for our mistake but to charge us $588.94 for two tickets which would only cost at the most $85 each at the boxoffice of the Bushnell. We have been facing cancer this year and we are desperately upset with the lack of compassion and understanding by your company.
Our Response on Friday, Jan 27, 2012 at 2:35 PM:
Hello Don! Thank you very much for your feedback about your order experience. We're sorry for your unhappiness and especially for the illness in your family.
On the order issue, it is indeed true that we are not able to cancel ticket purchases after they are placed. Please note that we at TL are a network (like EBay) through which independent sellers resell to tickets to event and, as such, your contract is directly with the seller supplying your order. The order contract is binding (similarly as to when you "commit to buy" something via EBay) and, if we could unilaterally break it, no seller - consumer or business-based - would be secure selling tickets through us.
Added to that, we should mention that the all-sales-are-final policy is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning them is not like returning shoes that could be used by another customer. Instead, if you return the tickets, the seller may not sell them or may have to sell them for less money. The end result is that your seller ends up losing money as a result of the ticket return.
Please also note that there are actually two pages through which you must navigate during checkout before completing your order so as to make it very difficult for someone to place an order accidentally.
Having said that, we have actually already contacted you and offered to try and help resell your tickets in return for an agreed-upon in-store credit - so long as can receive the tickets sufficiently before the event. Please respond to the email we sent and we will do our best to work with you in resolving your issue.
On Monday, Jan 23, 2012 at 1:10 PM Mary said:
ordered 3 tickets to cavalia on 1/15/12.Paid extra 25 dollars for overnite delivery.Tickets were in zone C.Was informed those were no longer available.seller sold me other tickets and gave me credit on my visa for $75.00 New tickets were in row D.Delivery was not until the 21st and when I examined my tickets they were in row U.I called the seller and he said he would credit another $105.00 to my Visa account.Show was OK but I will not obtain tickets from you again.Too much wear and tear on my nerves.
Our Response on Tuesday, Jan 24, 2012 at 10:47 AM:
Hello Mary! Thank you very much for your feedback! We're very sorry to hear about the problems and confusions concerning your ticket purchase.
Just to review, it appears that you placed an order for Cavalia tickets in Zone C (which encompasses a large area), but then your seller contacted you to say that they had just sold out of all Zone C seats. They instead offered you tickets in another area, you accepted the tickets, and they credited you $75 and then an additional $105 -- refunding you about a third of your purchase.
In regards to the new tickets, you mention in your feedback that the new tickets were supposed to be in Row D, but ended up being in Row U. There appears to have been some confusion as to what was offered by your seller. The tickets you originally purchased were in Zone C, which encompasses the far sides of the venue and the middle portion of the center sections. Your seller wasn't offering tickets in row D as a replacement, because row D would still put you in Zone C - they were offering tickets in Zone D, which is in back of Zone C, in the center. Zone D encompasses rows R-U in the venue, which is why, when you received the tickets, you received row U.
Either way, we're sorry for the misunderstanding vis-a-vis the tickets and for the various problems in regards to your ticket purchase, but we're glad that your seller was willing to work with you and address the seating issue proactively.
Additionally, too, we've extended another discount your way, which we hope will help you in the future, should you ever be searching for event tickets -- and, of course, we'd be happy to give any future order through us some special TLC!
On Saturday, Jan 21, 2012 at 11:13 AM John said:
UNbelievable!!! I understand the outrageous service fee 18%, fine make your money, but when an event I paid 500$$ dollars to attend gets rescheduled to a date i can no longer attend, I expect some help. All your unfriendly service rep on the phone can say is "all sales are final, try to resell your tickets on ticket liquidator.com"!!!?? Why, so you guys can make another outrageous profit on the tickets i already over-paid for? Amazing and simply rediculous! Never again TL.
Our Response on Friday, Jan 27, 2012 at 2:42 PM:
Hello John! Thank you very much for your feedback. We're sorry to hear about the confusions concerning your purchase. We have addressed the face value issue already with other customers -- please see below. There shouldn't be a misunderstanding about that issue when we advertise so publicly that we're a secondary market ticket exchange.
All that aside, we are nevertheless sorry to hear that you will be unable to attend the postponed date of the Red Hot Chili Peppers event! If it helps, we could look into the possibility of trying to resell your tickets for you in return for a set store credit in return. We've sent you a private reply, so please respond -- we'll try our best to help!
On Monday, Jan 16, 2012 at 10:44 PM david said:
Seats correct, met at venue with tickets, however cost with all fees riduculous. You need to figure out a way to disclose the costs of your services better. I will buy somewhere else in future.
I received 2 seats to the RB&BB CIRCUS. I agreed to $131 to be charged on my credit card and I come back after the venue and there is another $9.18 charge on my credit card. I don't know for what. I am not paying this.
Finally, I just read your last 30 feedbacks, about half have had a bad experience, and 1/3 complain of the excessive costs. Reform before you are shut down. Your business is all about giving a postive customer experience, that is not what is happening
Our Response on Tuesday, Jan 17, 2012 at 11:32 AM:
Hello David! Thank you very much for taking the time to leave feedback about your ticket purchase.
On the fee issue, there are two fees you're charged during checkout -- the service fee and the delivery fee. The service fee (18.5% of the total ticket price) is the only part of the transaction that accrues to Ticket Liquidator. It pays for such key things as customer support, website maintenance, and secure customer billing. The delivery fee varies depending on the delivery method, but it's $15 for FedEx Standard Delivery (the most popular option). We require all the sellers on our exchange to utilize FedEx shipping in order to ensure prompt and secure shipment.
Both service and delivery fees are advertised twice during the checkout process, too, prior to order placement, so it's not clear why you think the fees are "hidden." The deliver fee values are also advertised in our Glossary and the service fee is advertised above every event listing in the "Lowdown."
Oh, yes -- the extra funds associated with your ticket order are due to the addition of state taxes. This is especially and reliably true if you happen to purchase from a seller stationed in California, Texas, Illinois, or Canada – since taxes are based on the seller’s location. Our checkout page actually informs customers that the total ticket price of your order “does not include state or local taxes if applicable.” This is because local entertainment taxes are so uniquely variant in nature that they cannot be tracked easily and accurately by remote systems.
In this case, as in many cases, if customers are unhappy with any additional tax charge, they can let us know and we'll be happy to offer some form of compensation -- for you, a discount off a future order that exceeds the tax charge by some 250%.
Additionally, too, we're proud to offer a transparent marketplace where customers can leave commentary, because we do value customer service and want to be open and honest with our customers.
On Wednesday, Jan 11, 2012 at 11:20 AM Leia said:
You will be shocked at the profit they are making off you! I wanted a really nice gift for my husband for his birthday. I have ordered from TL in the past, therefore was a loyal returning customer this time. Here are my disappointments: I paid over $170.00 total for 2 tickets to a concert in the nose bleed balcony for a country star. I get the tickets and they are printables from home desktop on thin sheets of copy paper! Are they even real? Not even darn real tickets to keep as keepsakes! Not to mention the face value on the tickets read $25ea! I understand that TL resales and doesn't price the tickets but does reputation matter to TL? but to a show not even sold out? Wow, what a rip to the customer. Most likely to never return to this site. I was not at all impressed with the pricing. Cost is a huge decision maker and i feel betrayed at profit Myseatrocks.com and TL made from me. What a scar. I trusted a well known company and this is what i get in return?
Our Response on Wednesday, Jan 11, 2012 at 4:35 PM:
Hello Leia! Thank you very much for your feedback!
On the pricing issue, we at TL are indeed a marketplace through which independent ticket sellers resell tickets to events for above or below their face value -- we don't set the ticket prices. The resale market is often the only place from which high-demand tickets can be accessed due to the speed at which tickets are sold by venues and due to the fact that event promoters often withhold many tickets from public sale. We always encourage customers to check if there are cheaper tickets available elsewhere and expect customers to purchase from us after having made concerted and researched decisions.
On the ticketing issue, it would appear that you received printed out e-tickets from your seller rather than cardstock tickets. Please note that we can't guarantee any tickets will be "hard" unless that fact is explicitly stated on the ticket notes. The reason for this is because hard tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) a popular option nowadays for primary ticket sources.
On the shipping issue, it is indeed true that ticket sellers often prefer to ship e-tickets rather than simply email them out to customers. The reason for this is because emailed tickets are easy to print off and accidentally duplicate (and thus invalidate). It’s also true that many sellers prefer physical shipment so as to ensure the tickets concerned are confirmed in their delivery. (All these caveats are important when you consider that tickets are often irreplaceable, one-of-a-kind items.)
Regardless, all the tickets on our site are guaranteed to be legitimate tickets -- check out our 125% guarantee! We can promise this because we only deal with licensed and/or registered ticket-selling companies. They put food on their table by getting you tickets and so they have every incentive to fulfill your purchase.
Does that help? :o)
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