Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
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On Wednesday, Jan 16, 2013 at 2:37 PM joseph said:
make sure you read their terms carefully i thought i was buying my tickets from this company then i get a 3rd party telling me i have to give them alot information before they will send my tickets should ve stay with stub hub never again also remove my e mail from your mailing adrerss i do not want to receive any of your stuff from tipster
Our Response on Thursday, Jan 24, 2013 at 10:10 PM:
Hello Joseph! Thank you for your feedback. We're very sorry if there were any confusions concerning our business model. We at TL are indeed a nationwide network through which independent sellers resell tickets to popular events. StubHub is also a marketplace and not a direct seller of event tickets. The difference is that we at TL let you know the identity of your seller while StubHub covers up their identity. We believe that it is better for the customer to know their seller's information and be able to reach them directly with various order concerns.
In regards to your comments, it seems you were concerned because your seller sent you a form asking for more information before they processed your order. It is indeed true that ticket sellers occasionally ask customers to clarify their identity in order to make sure that your ticket order is legitimate and that some random third party is not trying to use your credit card without your permission. Sellers may require authorizations based on the size of a ticket order (more expensive orders tend to result in higher security on the seller’s end) or because there was an incongruity between your credit card information and the billing address you provided during your order.
Either way, you are not obliged to supply any such information if you don't feel comfortable doing so. You just let us know if you have any concerns in that regard.
On Sunday, Jan 13, 2013 at 11:34 AM Sharon said:
My game was cancelled. I called to inquire about a refund, was on hold for over an hour, only to be told that I have to send an email. I sent the email, but I haven't received a reply. I am now on hold again for what has been an hour and a half. It is so hard to get in touch with an actual person and even harder to get an issue resolved once you do. I will not be using TicketLiquidator anymore due to the poor customer service.
Our Response on Thursday, Jan 24, 2013 at 10:31 PM:
Hello Sharon! Thank you for your feedback about your ticket order. We're sorry for your unhappiness about the refund for your order.
Just to explain, you ordered tickets for a hockey event this past Fall when the NHL went into lockout mode over a pay dispute between the NHL and the hockey players. The event for which you purchased tickets was scheduled for mid-January. The lockout was maintained up through January 14 and only officially ended on that date.
On that note, it appears you called in a few times in December trying to cancel your order when the lockout issue had not been decided and when your event was still scheduled as planned. Your seller would not be expected to refund you for an event that was still registered as taking place.
When your game was cancelled in January, your seller processed the refund for you less than two business days later (January 15). You should have the refund in your account now.
On Thursday, Dec 27, 2012 at 7:38 AM patrick said:
Ijust purchased tickets for Jersey Boys at the Fisher Theater. your "service fee" should have been noted early on in the total pricing.
The "service fee" was an insult to my intelligence. If needed it should be built into the priceof the ticket. Additionally I see you are also making money on your shipping cost.
Never again. Although I may have no choice if the Fisher has a contract with you....
Our Response on Thursday, Jan 24, 2013 at 10:56 PM:
Hello Patrick! Thank you for your commentary! We're sorry for your unhappiness with the service fee. The service fee is actually the only thing that we at TL make off your ticket order. The mark-up in ticket price accrues to the seller and the delivery fee accrues to the seller and the software company that provides our point-of-sale software. The service fee itself is equal to 18.5% of the total ticket price and is advertised twice during checkout before completing an order. We also mention the service fee in the "Lowdown" section above every event listing on our exchange.
As a result, the service fee isn't a hidden charge and is calculated for buyers long before they even have to enter any billing or address information. We're nevertheless sorry that you were unaware of the charge and only noticed it after-the-fact.
On Monday, Dec 17, 2012 at 9:23 AM Stephen P said:
Called and spoke with sales person. Explained that I was 6'6" tall and needed to have an asile seat. I was assured that I was getting what I requested. That is not what I received. I paid double the face value which is not a problem when I get what I pay for. So 4 tickets was over $1200 and I was uncomfortable that I stood in the back for a good part of the show. Will not use or recommend your service.
Our Response on Thursday, Dec 27, 2012 at 3:27 PM:
Hello Stephen! Thank you so much for taking the time to leave feedback via our tool. We're very sorry to hear about the trouble and confusion in regards to your ticket order.
Briefly, we see that your tickets through us were listed by the seller as the following:
Event: Jersey Boys Dec 15 2012 2:00PM
Venue: Virginia/August Wilson Theatre - NY in New York, NY, United States of America
Section: ORCHESTRA Row: D
Price: $252.00 Each Quantity: 4
Seller's Note: These seats are on the aisle with purchase of the entire group.
Per the listing information, the ticket seller noted that, if you purchased all of the tickets remaining in the group, you would have received an aisle seat along with your order. It appears that there were only 4 tickets available in the tickets group and thus you should have received an aisle seat - yet you are claiming the opposite. We will get in touch with the ticket seller on this issue and make sure you are compensated for the tickets you received.
For anyone else reading, we recommend that you look at your event tickets the moment you receive them to make sure that you received exactly what you ordered. We're here to help - so please do let us know if you have any questions or uncertainties about the tickets you receive from your seller.
On Saturday, Nov 24, 2012 at 11:17 PM Paula said:
I m very decepointed with my experience with Ticket Liquidator , This is my first and last time using TL. I purchased a ticket for me to take my nice to Lady Gaga I paid 164.00 +30.34 plus shipment x 2 =403.00 for a ticket with a face value of 85.00 +14.00 fee. This is outrageous !!! How can they charge this much for the tickets. i will file a complaint with Better Business Bureau, this is like stealing from customer. I found this page thru my employer's associate benefits . I will also file a complaint with them and ask them to remove from the website . I m sure they don't know how TL do business.
Our Response on Wednesday, Nov 28, 2012 at 2:15 PM:
Hello Paula! Thank you for your feedback. We're very sorry to hear about your unhappiness with the price of your event tickets. We at TL do indeed partner with various companies that provide corporate perks to their employees. It appears you may have misunderstood the nature of our business model when you purchased tickets through our website. We at TL are not a primary source for tickets but rather an independent marketplace through which respected and trusted ticket-selling companies resell tickets to popular events. The tickets listed on our website are all owned and priced by hundreds of different ticket sellers who decide ticket value based on what they think tickets are worth on the open market.
Generally speaking, the tickets you find on resale networks can end up being priced at, below, or above face value - with only some 60% of tickets being marked up from their original price. The mark-up (or mark-down) on tickets will depend on how much it costs the individual seller to access the tickets and on the popularity of the event. You purchased tickets for Lady Gaga - a very, very, VERY popular event for which it's very hard to find tickets - and so it's very likely that the tickets you purchased would have been marked up from their face value by the seller.
On that note, we can understand your frustration with the price increase - but please also know that, without the resale market, you likely never would have been able to get Lady Gaga tickets for your niece. Lady Gaga tickets sell out so quickly on the primary market that many die-hard fans of Lady G. are typically unable to get the chance (or even a glimmer of a chance) to see her in concert. We at TL (and the resale market in general) help to keep event tickets on the market longer than they'd normally be available so people like you can give such a special present to your niece.
We hope that helps to provide some context for the upcharge. :-)
On Thursday, Nov 01, 2012 at 4:34 PM Linda said:
Hurricane Sandy made it impossible for my party of 8 to use our Army-Airforce tickets due to no electricity, no water, no heat on our northwest NJ area. However the 125% guarantee doesn't cover acts of nature as long as the game goes on. To heck with the safety of getting there!!! Therefore I not only am losing money daily because of this disaster, Ticket Liquidator chooses to flush
Ianother $500.00 out of my pocket, with their sympathies of course!!!
Our Response on Wednesday, Nov 07, 2012 at 5:55 PM:
Hello Linda! Thank you very much for your email. We're so very sorry to hear about the difficulties you have experienced in regards to the hurricane that recently hit the East Coast. Hurricane Sandy caused a great deal of hardship for a lot people. We at TL are located in Connecticut and our friends and family suffered along with everyone else. We have attempted to assist customers impacted by the hurricane as best as we possibly can.
In your case, you were unable to attend the event for which you purchased tickets due to travel difficulties. The event was scheduled for 11/3 and the hurricane hit on 10/29.. Your ticket seller would not have been able to access a refund from the venue because the event promoter decided to proceed with the event as-is. The fact that you did not purchase event insurance when you placed your order also means that you were unable to use that avenue for pursuing a refund.
In your situation, we at TL have tried our best to help by offering you a large discount off any new purchase through our website. The discount is equal to roughly half of your order total. This discount comes at a complete loss to ourselves. We made less than $80 off your initial order and are offering a discount $180 more than the money we made. We would lose money on any subsequent order you place. We're certainly willing to do that to try and assist you.
On another issue, the 125% guarantee you reference is a guarantee that applies to orders that aren't delivered due to laxity on the part of the ticket seller supplying the purchase. The guarantee does not apply to natural events. A ticket seller would not be responsible for a hurricane and so it wouldn't be fair for us to penalize them monetarily for that.
Despite the trouble, we sincerely hope that the discount offer assists you and that you and your family will be able to take advantage of it when life calms down a bit!
On Saturday, Oct 27, 2012 at 1:33 PM Kim said:
DO NOT BUY FROM TICKETLIQUIDATOR!!!!!!!!!!!!! I purchased two tickets for a concert for me and my sister. And a week from the concert date, we found better more tickets for better deals. We call to ask why the tickets were so inflated when we purchase the ticket and if we could get adjustment or refund, but all we got is NO and that is their policy. I would never make another purchase through them. If you want tickets for anything I would wait to purchase the ticket somewhere else.
Our Response on Wednesday, Nov 07, 2012 at 5:30 PM:
Hello Kim! Thank you for taking the time to leave feedback via our feedback tool. The tickets listed on our exchange are not actually owned, priced, and shipped by TL, but by independent sellers who list the tickets concerned. The various sellers who use our network also price tickets based on what they think the tickets are objectively worth on the free market. We at TL mention this fact throughout our website and also above every single event listing on our exchange (check out our "Lowdown"). Our basic role is to provide ticket sellers with the freedom to sell tickets and ticket buyers with the freedom to buy tickets. We are unable to monitor ticket availability from every single possible source for every single ticket on our exchange. We have over 82,000 events listed at any given time (!). We therefore encourage consumers to shop around and compare ticket prices as best they can.
In your case, we're sorry to hear if cheaper tickets were available from another source. We at TL want customers to receive the best deal possible when it comes to buying tickets - even if that means they don't buy through us. It's nevertheless true that we cannot unilaterally cancel a ticket order once it's placed on our exchange - a fact which we mention many times on our site. No person or company would feel comfortable listing tickets on our network if we could unilaterally consider an order cancelled and force the seller to give up all the money they made on the purchase.
Regardless, we're sorry for your unhappiness and have extended a discount to you on a future purchase. We hope you enjoy your event despite the ticketing confusions!
On Thursday, Oct 25, 2012 at 5:11 PM Juan M. said:
You called and told me my choice reservations tickets were no longer available, after I paid for them and you mention all tickets are guaranteed. I asked for my money back...You told me some story that tickets were no longer available...Why sell them then.
Our Response on Wednesday, Nov 07, 2012 at 5:23 PM:
Hello Juan! We're very sorry for your unhappiness with your ticket purchase. The ticket sellers on our website (and on our competitors' sites, too) generally have a small window of time during which they're free to accept or reject a ticket order. This is because the sellers listing tickets on our exchange are likely listing tickets (for higher prices) on other networks. It's therefore possible that they might sell a ticket group on one network before being able to remove it from our website. Ticket sellers are thus allowed a brief window during which they can accept or reject an order for X, Y, or Z reasons.It would appear that your seller was sold your tickets right before you purchased them and were subsequently unable to fulfill your purchase.
On that note, we take order fulfillment very seriously and we penalize any ticket seller that has to reject a customer's order. We also act to provide customers whose orders have been rejected with generous discounts off of a new order. We have done this in your case, too...
Please nevertheless know that order rejection is very, very rare through our exchange. Over 99.2% of all orders placed on our site are fulfilled by their respective sellers.
We hope your discount helps you to access new tickets to the event!
On Friday, Oct 05, 2012 at 9:37 AM ROBERT said:
I hate the fact that I had to go thru a company like yours to get my tickets to Pink in Phx Az. I tried to go thru the venues website because they advertise thier seats for 50.00 -100.00 dollars. But of course you cant do that on thier website, I'll be taking that up with them. I needed 5 tickets together, I was not able to find any on your website at the time of purchase in any good seats for 100.00 a piece. What I ended up with from your site and company was "NOSE BLEED SEATS" for my daughters first concert experience. Now my wife says they are better seats available on your site for 100.00 a piece, but yeh, I'm stuck with the nose bleeds. I find it totally ridiculous and insane that decent seats go for 200.00 on up for a concert. I'd like to say I wont use your site again, but unfortunately I will probably have too, I will probably have to take out a small loan to buy good seats though.
Our Response on Monday, Oct 08, 2012 at 3:33 PM:
Hello Robert! Thanks for your feedback! We're sorry to hear about your unhappiness with ticket availability from the venue and also for your unhappiness with ticket pricing
In regards to ticket produce, the tickets you see listed for sale on our website are all being listed by hundreds of trusted ticket-selling companies. The prices for the tickets are all set by individual sellers based on what the sellers feel the tickets are worth and based on the individual overhead burdening the sellers from accessing the tickets concerned. The prices for tickets on our website therefore vary substantially from listing to listing and can also vary over time as an event's popularity (or the number of tickets available for the event) alters. We at TL can thus only promise tickets are available at certain prices at the time you purchase the tickets.
On the ticket availability issue, it isn't uncommon for customers to have difficult accessing event tickets (at least 'good' event tickets) from primary ticketing sources - for reasons other than ticket brokers. The percentage of tickets that go to ticket brokers is actually very small because ticket brokers don't purchase tickets differently from anyone else and because primary ticket sellers have built-in restrictions to prevent a mass buy-up of tickets. It's also true that, for many events, event promoters only release a small number of tickets to the public for sale and keep a huge chunk of the tickets for behind-the-scenes distribution to fan clubs, industry insiders, businesses, and so forth - so tickets often sell quickly because they're not as many of them onsale as many people think.
We're sorry for the confusion and sincerely hope your daughter enjoys her first concert! She's bound to have a great time no matter where she's seated! :-)
On Sunday, Sep 30, 2012 at 8:52 PM deborah said:
I was the victim of FALSE ADVERTISEMENT - i recently purchased tickets to a GaTech football game and the ticket liquidator site said it was a night game starting at 7pm. The information in the emails, and enclosed information with the tickets said the start time was 7pm. Once we got to Atlanta at 5pm we discovered the game was over.
I do not recommend using this service, advertising and sending incorrect times for events on tickets is inexcusable.
Our Response on Thursday, Oct 04, 2012 at 5:02 PM:
Hello Deborah! Thank you for leaving feedback in regards to your event experience. We're very sorry to hear about all the trouble you encountered with your order. We see here that our event experts did note a change in event time on September 24th. You would have received an email at that time from us with the event time change information. The game did indeed change from being an evening event to a 12pm event. It is occasionally true that sporting events change event time to accommodate team needs and/or television schedules.
In your case, it sounds like your spam folder may have trapped the email we sent off to you. We'd nevertheless be happy to extend you a discount code equal to your past order total. That way you'd be able to make sure your money is ultimately used to attend a fun event! Please just email our manager Molly at email@example.com.
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