Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
|91-100 of 265 comments.|
On Friday, Dec 30, 2011 at 6:11 PM Dana said:
I'm not sure if I've got a gripe yet or not. I have used your service before with no problem. This time I bought tickets the Bruins/Rangers game. I know it's a big game and I am OK with having payed a premium for the tickets however, your site nor the representative I spoke to mentioned anything about the tickets having an obstructed view. The packing list I received says seat type/obstruction. Being a visitor to MSG I don't know the seating arrangements. Given the premium I paid for these tickets. I would certainly have paid a few more dollars to have 4 tickets with an unobstructed view. I need to know if these seats are indeed obstructed.
Our Response on Tuesday, Jan 03, 2012 at 4:36 PM:
Hello Dana! Thanks for your feedback! We're very sorry to hear about the confusions concerning your seats. We at TicketLiquidator are a nationwide exchange through which trusted companies resell tickets to events and we expect the ticket sellers who resell tickets on our exchange to be efficient in order fulfillment. This includes ensuring that any seller listing visually compromised seating reports that fact on their ticket listings. We understand that customers require as much information as possible to make a ticket purchase decision and we have standards to ensure that sellers are upfront about what they're promising.
On that note, the ultimate decision as to whether a given set of seats is considered visually blocked or not depends on the venue of the event. This is because they are the party most familiar with seating specificities. Thus, if a view is compromised, venues label the tickets "partial view" and sellers take note. Sellers are then required to include the "partial view" warning on any tickets that they advertise. Seats that the venue doesn't label as visually compromised aren't considered to be blocked in view.
Essentially, therefore, the answer to whether your seats are obstructed view is -- do the seats indicate any visual obstruction on them? If so, please let us know and we'll contact your ticket seller. If not, your seats should be just fine, per the venue.
Please let us know. :o)
On Friday, Dec 30, 2011 at 10:35 AM Debra said:
Big rip off...I would never order tickets from ticket liquidator again...very very overpriced...ticket face value half of what I paid ticket liquidator. The game was not a sellout and no reason except greed to overcharge.
Our Response on Friday, Dec 30, 2011 at 3:34 PM:
Hello Debra! Thank you very much for your email. We're very sorry to hear that you were disappointed with the price you paid for your tickets.
To begin with, we at TL are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means we don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of individual ticket sellers who list tickets through us. These sellers price tickets based on their perception of the event’s popularity -- ie. either below or above face value.
That being said, the mark-up in ticket prices on the resale market is often designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets. Ticket resellers access tickets by paying face value plus additional fees and/or by having fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers. (The major point of the resale market is both to keep tickets on the market long after primary sources (eg: the venue) are otherwise sold out and also to allow early access to ticket guarantees before the general onsale of tickets for an event.)
In your case, we can understand your frustration with cheaper tickets being available elsewhere for purchase online. Please nevertheless know that neither we nor our sellers have the ability to monitor ticket availability on a national level. There was therefore no concerted attempt to advertise tickets that were available elsewhere for a different price. We at TN simply let sellers advertise tickets and let consumers choose whether or not to buy them. We also encourage (and expect) that, when people buy through us, they are doing so after making a concerted, researched decision.
Either way, we're sorry for the trouble and, despite the pricing issue, hope that you enjoy the show!
On Thursday, Dec 15, 2011 at 7:01 PM Francisco said:
Purchased Row A center. Ticket mailed to me Row B, right center.
Contacted representative . Response was that show already past when it hasn't. Nothing the representative can do but feel sorry for me. Expected accurate delivery of service from TicketLiquidator. Not met and made no attempt to rectify. Attempted to belittle concern by making up that the show already "passed" even though the scheduled show has not occurred.
Our Response on Friday, Dec 16, 2011 at 2:57 PM:
Hello Francisco! Thanks very much for your feedback. We're very sorry to hear you are unhappy with the seats you received for your order. It would appear there's been a misunderstanding in regards to your seating expectations.
We notice that the listing from which you purchased was only advertised as:
Event: Wicked Dec 15 2011 8:00PM
Venue: Pantages Theatre - CA in Los Angeles, CA, United States of America
Section: MEZZANINE Row: A
Price: $112.00 Each Quantity: 2
Specifically, per the listing information, it would appear your seller actually advertised your seats as just being initially in row A. They didn't actually promise that the seats would be located in the left, right or center section. (Such terms as "Orchestra" or "Mezzanine" do not involve specification as to placement in those sections. Only tickets marked as (eg) "Center Orch" are guaranteed to be in a center section.)
As a result, the seats you received from your ticket seller seem to fit within the listing advertisement. It's actually true that you received better seating from your seller than you might otherwise have received. Your seller could have supplied tickets towards the far right or far left side of the Mezzanine. You instead received right-center center and thus received quite good seats.
In regards to the row issue, it would appear that your seller either accidentally supplied row B instead or supplied row B because they were sold out of row A. (They should have contacted you either way about the issue.) A row in front or in back of an original purchase is considered basically analogous, but we can understand the annoyance. We have subsequently offered to refund you 10% of your order due to the single row difference. Such a refund would be in excess of the value differential between row A and row B on the real-world market.
We hope the proposed refund is an acceptable solution to the one-row difference!
On Thursday, Dec 15, 2011 at 11:43 AM Steve said:
Ordered 5 tickets to bowl game. No notation on delay of tickets. Get email saying they may not ship till day of game 2 weeks away. Will be out of town to see game that day. Call customer service. Wait approx 30 minutes while I am next in line, expected to hear Peggy. Get customer representative on line, tells me to contact other company. Tell her I did my business with them, they charged my credit card not other company. She says other company will charge CC, this doesnt mesh with TL policies listed. Ask to speak with supervisor, Not allowed to speak with supervisor, supposedly says for her to call other company. She putd me on hold, comes back says its being shipped today after conversation of inordinate length. Tell her that conversation was 1/10th time I spent on hold. Ask for confirmation email, says she camt do that. Ask for supervisor can't do that. Company has no phone number at corporate address per A&TT. Beware.
Our Response on Friday, Dec 16, 2011 at 2:44 PM:
Hello Steve! Thanks for your feedback. We're sorry to hear about the confusions in regards to your purchase.
To start with, our main number is the same as the line you called: 1-800-456-8499 -- that's the corporate number. It also appears that there was some confusion in regards to the business model we embrace for orders. The order you place is actually through us, but directly with a third party seller -- it's a bit like EBay. The tickets you see are actually owned, priced, and shipped by separate ticketing agencies. Our main purpose at TL is to facilitate and monitor ticket transactions. This is explained in our 'Terms and Policies' and throughout out website (especially in the 'How Our Business Works' page in the Help Center.)
In regards to information security, your basic information is given to the supplier so they know where to ship the tickets and so forth. Your credit card is not revealed because sellers charge you through a merchant processing we manage. This system enables sellers to charge you with the click of a button without actually seeing your credit card info. No information is shared with anyone outside of the information required by your seller to deliver your order.
In regards to your issue, the basic problem was that your seller erroneously inputted a delayed shipdate for your order equal to the day of the event. The shipdate was just an error, as we explained over the phone and in a separate email, and you'll notice your seller has already created a tracking label for your tickets. Our representatives referenced you to the seller with any further delivery concerns because your seller is the one who ships the tickets. They have the most up-to-date delivery information and, if you had any questions or changes you wanted to make, they'd be the first contact -- but the actual order was, is, and will be just fine.
Either way, we're sorry for the confusion and hope you have a great time at the big game!! :o)
On Sunday, Dec 11, 2011 at 1:49 PM Donna said:
I am upset that when I get my tickets the face value says $38 each. I buy 2 tickets and it cost me $150.10 I feel I got a little for alot of money. Thinking that the seats were worth alot more then they were.
Our Response on Tuesday, Dec 13, 2011 at 4:00 PM:
Hello Donna! Thanks for your email! We're sorry to hear about the confusion in regards to the price of your event tickets. We at TL are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, or ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available.
Basically, ticket sellers price tickets based on the popularity of the tickets and thus based on what the tickets are worth on the open market -- ie: the "market value." Venues and event promoters tend to under-price tickets for events in order to maximize the number of tickets sold and thus the number of people who frequent the concession stand at the event. Venues and event promoters (like in movie theaters) frequently make more money off the "extras" -- the $40 t-shirts -- than they do the actual tickets.
Either way, the major benefit of the resale market is not only that it keeps tickets available for purchase passed the date when they'd normally be sold out, but also because it enables consumers to access tickets which were not initially released to the public, often because the event promoter held them back for private distribution.
On Thursday, Dec 08, 2011 at 7:02 PM Georg said:
Ordered Ovo Tickets and was disappointed to see the tickets i purchased for $105 had a $45 dollar face value. While i expected a slight increase in price the doubling of price is very disturbing, I guess i wont be ordering from you in the future. I didnt shop around and didn't think that such a markup would occur. Its an expensive lesson. Anyone considering using ticketliquidator should shop around first. G Ladek
Our Response on Tuesday, Dec 13, 2011 at 4:05 PM:
Hello George! Thanks for your feedback. We're sorry to hear about the confusions in regards to the price of your tickets. We've explained right above the reasons why tickets on the ticket resale market are priced above or below face value.
Having said that, we completely agree (and expect) that consumers shop around prior to purchasing tickets for any organization -- since there are many options! We believe we at TL are a great place for customers because...
1) our prices are usually lower than other secondary ticket market competitors
2) we have great customer service!
We also make a point of advertising our status as a secondary ticket market exchange openly in order to provide consumers with as much information as possible when it comes to accessing tickets.
We're certainly sorry to hear if there were any confusions in regards to your order and hope that you manage to enjoy the big event despite any and all misunderstandings with the pricing of your tickets!
On Thursday, Dec 08, 2011 at 2:04 PM Briar said:
I recently purchased tickets to the Nutcracker in NYC as a gift for my family. Later on the day that I placed the order I got a voicemail from one of your representatives asking me to return her call asap. I tried to do so several times that day and the next day. When I called the general customer service line I was merely transferred to her extension, and got her voicemail yet again. I received a voicemail from her this morning and when I called shortly after, I went straight to her voicemail again. I finally got through to her after going through customer service AGAIN at which point she informed me that the tickets I had purchased earlier in the week were no longer available. She did a poor job of explaining to me how this can happen and persuaded me to change my tickets to a "comparable" section for the same price. THEN she informed me that although your website gives the very standard option of shipping to an address different than the billing address, you would not ship to the address I listed because it is a residence. Even after I explained that it is my mother's house and that I am rarely home (the billing address) to receive deliveries she still refused to ship the tickets where I requested. As I clearly had no choice in the matter I agreed to have them shipped to my home which is going to be tremendously inconvenient for me and also ruins the surprise for my mother. I will say that the representative was polite but completely unhelpful throughout. At one point she said that she was trying to make this "as easy as possible." It would have been easy if I hadn't had to hunt her down over 3 days only to learn that I would not be getting what I had paid for and would have to go out of my way when the "comparable" tickets are shipped.
Our Response on Tuesday, Dec 13, 2011 at 4:24 PM:
Hello Briar! Thank you so much for your feedback! We're sorry to hear about the problems you experienced with your order.
In regards to the ticket change, there are times when ticket sellers no longer have the exact tickets a customer ordered. This typically occurs when two people order the same ticket group simultaneously over the internet. In that situation, the person whose order came through first normally gets the tickets. At that point, sellers search their inventory for alternate tickets with which to supply the remaining customer. (The major goal in this regard is to prevent the seller from having to cancel your order. This would only force you to buy tickets again when their price had likely risen due to seating scarcity.)
In your case, it seems like you accepted the alternates proposed by your seller -- which you were not obligated to do. You were free to cancel the order and we would have been willing to help you get new tickets. I just want to emphasize that that option is certainly available in any such scenario. You are not obligated to accept anything different from what you ordered.
Similarly, we agree that your seller should not have given you any problems about the address. (It's certainly true that the vast majority of ticket resale sites only allow shipping to a billing address. The reason for this is to limit credit card fraud by equating ticket receival with the initial purchaser.)
Added to that, we have reviewed your order and we don't see any record of you contacting TicketLiquidator about your order problems. It would appear that you were only in contact with your seller the whole time. Please know you can always call on us for aid if there are any problems with your order, so we can help.
At this point, the tickets have been shipped out, so we sincerely hope you enjoy the show and that the discount we offered is helpful to you!
On Wednesday, Dec 07, 2011 at 4:40 PM Pam said:
I was upset to find out before the Donny and Marie show that people in our section had paid $35 dollars for their tickets and I had paid $73. I did not enjoy the show at all! I drove a distance and had to pay $15 for parking. Thanks alot!
Our Response on Tuesday, Dec 13, 2011 at 4:10 PM:
Hello Pam! Thanks for your feedback vis-a-vis your ticket purchase. We're sorry for the trouble you experienced and for the confusion regarding the pricing issue. We at TL are indeed an exchange through which independent sellers resell tickets to events -- which means the tickets sold through us will be sold above or below their face value. This fact is stated throughout our website and is what enables tickets to popular events to stay on the market longer than they'd normally be available.
On that note, we're sorry, too, to hear about the problems you experienced accessing the event -- but please note that TL isn't responsible for parking arrangements at venues. Most venues do require customers to pay for parking and so the added charge was not particularly unusual.
On Friday, Dec 02, 2011 at 12:21 AM Denise said:
Order tickets and am still waiting to receive them. FedEx tracking is inactive and seller not returning my email or calls. Tickets were a gift for someone and am still hoping they will arrive in time. Disappointed in my experience with and service by TL.
Our Response on Wednesday, Dec 07, 2011 at 3:43 PM:
Hello Denise! Thank you very much for your feedback. We're sorry to hear about the delivery delays associated with your purchase.
On that note, we do indeed note that the company supplying your order initially estimated an earlier ship date -- since surpassed. Please be assured that we will be speaking with them further about that particular issue. (We punish sellers every time they bypass an expected ship date for a ticket order.)
Having said that, we contacted the seller and he confirmed that he will be emailing you the tickets this afternoon. Please let our customer service know when you receive the tickets so we can be sure you're all set. We'll happily extend you a discount, too, to thank you for your patience throughout everything!
On Wednesday, Nov 30, 2011 at 1:25 AM Virakkeo said:
I've tried to log onto MyTicketTracker but have been unable to. I've tried the account information I setup with your site but it doesn't let me log on. It is Tuesday, November 29th and the game is in three days. I would like to know where my tickets are.
Our Response on Wednesday, Dec 07, 2011 at 3:56 PM:
Hello Virakkeo! Thanks for your feedback -- and what an awesome name!! Your tickets were actually delivered on December 1st. There also is indeed a place where you can go to track your tickets -- TicketTracker. The PIN for that was inserted in the initial order receipt email you would have received from us. (We email you shipping-related updates, anyway, so you'd be sure to get the information whether you access TicketTracker or not.)
You should be all set! We hope you enjoy the big event!
|91-100 of 265 comments.|