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Customer Feedback

Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.

Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.

So, if wish to leave your feedback, please click here and get started!




51-60 of 61 comments.
 
On Thursday, Nov 18, 2010 at 12:36 AM sHARON said:
I orderd 2 tickets for $154 in the orchestra, and the tickets came for $99 and with another person's name on them. I leave Friday, and today is Wed. so I will be calling you in the AM to straigten out this order....A little disappointed to have to hassle right before the trip when I work full time.

Sharon Federation
 
Our Response on Friday, Nov 19, 2010 at 12:23 PM:
Hello Sharon! Thank you very much for your feedback. We’re sorry if there have been any confusions in regards to your ticket purchase.

On the naming issue, we at TicketLiquidator are a secondary ticket website where sellers from across the country can resell tickets to events. As a result, the name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in.

On the price issue, the tickets on our website are all being resold by the independent sellers who are reselling them to the public. This means that the sellers are also re-pricing the tickets based on their perception of an event’s popularity. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available. (Please note that the face value issue is explained above very ticket listings so that customers understand they’re buying from a ticket resale website.)

We’re sorry for the confusion, but everything is just fine with your order!
 
On Wednesday, Nov 10, 2010 at 8:45 AM Paul said:
We have not received tickets we ordered on October 31 .

We leave for NY in two days....where are the tickets?

Paul and Mary Lou LoVecchio

Concord MA

978 369 0239
 
Our Response on Wednesday, Nov 10, 2010 at 9:53 AM:
Hello Paul! Thank you very much for your feedback! We're very sorry if there have been any confusions in regards to your purchase. We note that the seller from whom you purchased a few days ago initially intended to mail you your tickets. However, due to later-than-expected distribution, they noted that they will email them instead. Please therefore check your SPAM filter today and keep an eye on your email inbox to look for the tickets. Oooo, yes -- and we will send you a check on Friday for the FedEx Standard delivery fee for your order, too!
 
On Monday, Nov 01, 2010 at 3:00 PM Maria said:
I just bought two tickets but I don't see the seat #s on my order. How do I know where to seat?
 
Our Response on Monday, Nov 01, 2010 at 3:42 PM:
Hello Maria! Thanks so much for your question. Unfortunately, though, we at TicketLiquidator aren't directly familiar with the seat numbers for ticket orders. We are actually a nationwide exchange through which licensed companies resell tickets to events. This means we don't actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange.

Having said that, it’s also true that the sellers on our exchange (and on our competitors’, too) don’t reveal seat numbers publicly on their ticket listings. This is sometimes to protect their privacy (they may be season ticket holders) and also to prevent double-booking of tickets. So it would be best for you to contact your seller directly and they'll be able to help you out!
 
On Friday, Oct 01, 2010 at 3:02 PM Alberto said:
Hi!

I like to know about 6 tickets, for Lion King Event, that I purchased on 09/12/2010, and they didn´t arrived yet.

This event is on 10/09/2010 and I am in Mexico

Thank you very much
 
Our Response on Friday, Oct 01, 2010 at 3:40 PM:
Hello Alberto! Thanks for your question! The reason you haven't received your tickets yet is because they're going to be left at will call. (Your seller actually noted this on the listing notes.) You can contact your seller specifically (we emailed you, too) for more info. However, essentially, your tickets will be left at the box office of the venue an hour or so before the show. You'll be fine! :o)
 
On Friday, May 14, 2010 at 1:15 AM Hector said:
This isn't the first time I've ordered from ticket liquidator. Im generally satisfied with the prices and quality of tix available, however, this time around I bought JUST two concert tickets and was charged $15 EACH tix for standard delivery! Really?! Do the tix weigh 20lbs each? Looks like they are trying to extract consumer surplus and justify it through exhorbitant delivery fees.
 
Our Response on Monday, May 24, 2010 at 3:08 PM:
Hello Hector! Thank you very much for your feedback. UActually, though, we've checked out your order and you don't seem to have been charged by the seller twice for the shipping fee. Instead, you might have mistakenly identified the service fee as the shipping fee (they're both $15 in price and the former has a "x2" next to it).

So... in short.. you're really all set! ;-)
 
On Friday, Apr 09, 2010 at 3:27 PM Erin said:
I have used TL in the past and always had a great exerience. I just purchased home opener tickets and was a little disapointed to see that I had recieved e-tickets. I purposely bought more expensive tickets because I was under the impression that they were actual tickets beacuse this is what I prefer. It just would have been nice to know what type of tickets that I was purchasing.
 
Our Response on Monday, Apr 12, 2010 at 12:29 PM:
Hello Erin! Thanks very much for your feedback. We're very sorry to hear about your dissatisfaction regarding the tickets you purchased through us.

Unfortunately, we can't guarantee that tickets will be "hard" unless explicitly stated on the ticket notes. The reason for this is because "hard" tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) all the craze nowadays for primary ticket sources. They like them because they're cheaper and they're easier to handle regarding distribution (email = el cheapo). So, as a result, it's likely true that hard copies of your tickets don't even exist -- sadly not.

That being said, we completely sympathize with your love for hard tickets, because hard tickets rock!!! Most people like the cardboard and the stubs and we at TL are rather sad that the tradition is slowly ebbing away. (They even have PAPERLESS tickets nowadays -- which still require paper -- oddly enough.)

Overall, though, we hope that the paper ticket issue won't ruin the game for you and we also hope that you make good use of that discount offer we extended!

Enjoy the big game!
 
On Tuesday, Feb 23, 2010 at 4:24 PM Korryn said:
I just ordered my ticket for Muse at the E Center, and I am knowledgeable of price comparisons, and my ticket's listed section. Most of the problems on this page are mainly due to bad planning on the part of the buyers, I think. May I just say, don't kick the sellers or the resale site for the price or the inconvenient delivery. These things are either avoidable through more careful research, or they are flukes of chance that could not have been foreseen. Thanks.
 
Our Response on Tuesday, Feb 23, 2010 at 4:40 PM:
Hello Korryn! Thank you very much for taking the time to leave feedback via the TicketLiquidator Feedback Tool. What can we say? We don't quite get feedback like yours very much! It's very nice of you to be so understanding and we very much appreciate it. (We knew you were a man of good taste the minute we read you ordered tickets for Muse!!) No, seriously, it's just very nice of you to take the time to comment on things. Plus it's also nice to know that people actually do read the public feedback!
 
On Tuesday, Dec 08, 2009 at 12:46 PM William said:
The service was fast and accurate, however the fees are excessive. I only purchased one ticket and received it quickly and the order was processed accurately but the service fee and shipping fees are extremely exorbitant. I should have shopped around a little more. I could have gone with a local ticket agent and saved myself shipping.
 
Our Response on Tuesday, Dec 08, 2009 at 3:56 PM:
Hi William! We're very glad to hear that you liked the speed and efficiency of our service. However, we're sorry that the service and delivery fees seem excessive to you. The delivery fee is necessitated because we use a FedEx service to ensure the secure delivery of tickets. Tickets are one-of-a-kind items that cannot be replaced if lost in the mail and USPS bureaucracy is not the easiest thing to wade through. We also realize that many customers aren't too pleased with the service fee for their order. But it's important to remember that we at TicketLiquidator are only a nationwide network through which licensed companies resell tickets. This means that the only way we make money is off the service fee (the ticket sellers nab the mark-up price) and even that flee we have to split. Basically, therefore, the service fee is what keeps our website going and what fuels the ticket transaction. Specifically, it pays for website maintenance, credit card billing security, e-mail and phone-based customer support, and the technological system that allows sellers to list tickets online. It's also wise to note that all businesses charge a service fee (even those who "don't" by folding it into the product price) and that ours isn't excessive by industry standards. In fact, TicketLiquidator has one of the lowest service fees of all ticket-selling websites (18.5% vs. the 20%-30% of many competitors) -- one of the reasons why we have the lowest prices on the resale market!
 
On Wednesday, Oct 21, 2009 at 11:41 AM Marta said:
I just bought some tickets for the Marc Anthony's concert and when I received them via FEDEX (very fast), I noticed that I was paying more than twice of the original ticket price. I know that when we're buying something online, there are some extra charges. Also know that this is the business but, at least, we should receive a ticket with the price we're paying. It is very painful to see a concert ticket with a normal price and know that we paid twice and a half for it.
 
Our Response on Wednesday, Oct 21, 2009 at 12:35 PM:
Hi Marta! We're sorry to hear you're unhappy with the ticket price. Please note, though, that TicketLiquidator is a ticket resale market website. We DON'T price the tickets, but we DO provide a marketplace for those who do. These are typically licensed companies who are RESELLING tickets to events. This means that they charge a mark-up (commission) fee. Sometimes, this fee may seem excessive, but there's often good reason for it: First, ticket sellers often have to pay additional fees to access tickets anyway (think Ticketmaster "Facility Charges"). Second, ticket sellers sometimes get tickets from other resellers and thus have to pay their own mark-up fee. Third, ticket sellers often get elite and/or early access to high-demand events by joining entertainment clubs that require membership dues. Regardless, thanks to their services, we are all able to access tickets to events that would normally be sold out and to do so on a convenient schedule that doesn't require us to wait by the phone (or in an endless line) the minute tickets go on sale at 12:00AM on Ticketmaster nine months before the event.
 
On Friday, Oct 09, 2009 at 1:19 AM Jose said:
I would have appreciated being asked before having been sent tickets at a different location. I was counting on sitting close to some friends. In all fairness the tickets are in a comparable location and closer to the field.
 
Our Response on Friday, Oct 09, 2009 at 5:41 PM:
Hi Jose! We're glad your tickets were closer to the field and in a comparable location. However, we're sorry about the fact that you ended up sitting away from your friends. Basically, our ticket sellers supply alternate tickets in those rare situations when two or more people order the same ticket group simultaneously over the internet. The basic goal is to prevent canceling your ticket order and thus forcing you into a repurchase when prices have increased due to ticket scarcity. Regardless, the fact remains that those rare situations calling for alternate tickets sometimes overlook seat-specific requirements like those which you had. As a result, I'm sorry for the confusion regarding your order and I hope you have fun with our discount offer as compensation for your troubles!
 
 
51-60 of 61 comments.



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