Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
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On Thursday, Feb 03, 2011 at 8:57 PM pablo said:
I ´VE BOUGTH 3 TICKETS FOR THE SUPERBOWL ON DIC 5.
I WANNA KNOW WHEN & WHERE I CAN REACH THEM. WE ARE SIX DAYS FROM THE GAME AND I NEED A TRULY INFORMATION ABOUT THIS.
WILL YOU PLEASE EMAIL ME WITH THE COMPLETE INFORMATION.
MY TICKET ORDER # 6511373 PIN NUMBER 89213967
I AM FLYING TO DALLAS ON SUNDAY 6 AT 11 AM. YOU CHARGE TO ME $ 25 TO SEND ME THE TICKETS SO YOU CAN SEND VIA FEDEX EXPRESS .
IN THESE DAYS I WAS TALKING WITH A REPRESENTATIVE OF YOU WHO TELL ME THAT TICKETS THEY ARE GOING TO PROVIDE TO ME THE DAY OF THE MATCH BUT NO FURTHER INFORMATION, THE PLACE THE TIME, THIS SITUATION REALLY CONCERN ME A LOT.
THANK YOU IN ADVANCE
Our Response on Friday, Feb 04, 2011 at 3:09 PM:
Hello Pablo! Thank you very much for your feedback. We're very sorry to hear if you're concerned about the delivery situation for the Super Bowl. We explained in a feedback below why tickets for high-profile events like the Super Bowl are often delivered locally -- so there's nothing odd in that.
In your case, we note that your seller has provided you with their cellphone number for pickup and that they do indeed plan to get the tickets to you. The weather situation has delayed ticket delivery and hampered movement into Dallas. Your seller's rep will nevertheless make sure you're just fine -- no worries!
Additionally, on the delivery fee issue, since your seller wasn't able to ship your tickets, we at TL will be more than happy to send you a check for the $25! Please just respond to the email we sent you, confirm the address, and we'll be able to ship out the check next week. We also left a message with your seller to reiterate your concerns about your purchase.
On Thursday, Feb 03, 2011 at 11:39 AM William R. said:
i have spoken to Adrian a couple times but i would like to know exactly when he has my tickets. I am unable to send emails to an aol account from work and now have to pick up my tickets in Dallas. When i access the mytickettracker site it just says the tickets are processed. it would be nice to see on this site that my tickets are available with him. I understand the bad weather in Dallas area but to see that your tickets are available other than just processed.
Our Response on Thursday, Feb 03, 2011 at 2:20 PM:
Hello William! Thank you very much for your feedback. We're sorry to hear if your ticket purchase through TicketLiquidator (for the Super Bowl!) has caused you any concern. It's a general truism in the ticketing industry that tickets for sporting events are often printed and distributed later in time than tickets for other event types. This delay is exacerbated when you deal with major events like the Super Bowl due to the high value of the tickets concerned and also due to ticket speculation. Super Bowl tickets are usually bought up very quickly by connected suppliers, who then offer the tickets for sale to other suppliers, who offer them for sale to yet other suppliers -- etc.. This means that Super Bowl tickets have to go through more distribution channels than other sporting tickets and thus are more likely to be shipped later in the day or delivered locally vis-a-vis the event.
On the order status issue, we note that your order has been fully accepted by your seller and thus they have signaled that they will be providing you with your tickets. The TicketTracker feature is only there to provide easy contact with your seller and to provide up-to-date delivery information (if your tickets are shipped via FedEx). Your TicketTracker may therefore be a little bear (but understandably so) if your tickets haven't shipped (or, simply, won't be shipping).
FYI, we also contacted your seller for you and they reiterated that your tickets will be available for pickup starting tomorrow through Sunday morning -- so you'll be just fine!
On Friday, Jan 14, 2011 at 5:54 PM george said:
Why have we received a charge from M & J Hospitality, Inc, Maywood, NJ, for $235.42, substantially more than the price we were quoted when we secured the tickets through you????
Our Response on Monday, Jan 17, 2011 at 4:22 PM:
Hello George! Thank you for your feedback. We're very sorry to hear about the pricing confusion associated with the tickets you purchased through our site. We're nevertheless unsure as to why there was any confusion about what you were charged...
Specifically, you will notice that the price breakdown for your order was presented thusly during checkout:
Tickets: 2 x $93.00
Service Fee: 2 x $17.21
Standard Delivery: $15.00
Please note that there is always a delivery fee and a service fee added to all orders (as explained throughout our site). It's also true that you're given two abilities to double-check your final price due to the fact that there are two checkout pages rather than one. An order is not placed until a customer has navigated through both checkout pages and thus seen the order total twice.
We're nevertheless sorry for the confusion, but everything seems to be in order.
Please let us know if you have any additional questions!
On Monday, Jan 10, 2011 at 12:03 PM William said:
I just completed my ticket order for the Big East Tournament in NYC/MSG which will be held in March. I realize that the tickets may not be available until approximately one week prior to the tournament. I ask that you mail the tickets as soon as possible as I will be travelling prior to the tournament. I certainly do not want to experience any logistics problems based on late ticket mailing. Please, please try to get them in my hands as soon as possible. I would appreciate that.
Also.....Because I am purchasing relatively far in advance of the tournament, I expect that I will be provided with one of the best seats within Zone C at Madison Square Garden.
This my first experience with Ticket Liquidator.....I have dealt with other ticket vendors in the past.......I do hope this is a wonderfully seamless experience. I look forward to working with you during this purchase of big east tournament tix and in the furure. ..........Bill Cody
Our Response on Monday, Jan 17, 2011 at 3:44 PM:
Hello Bill! Thanks so much for the nod and for your very generous order! Our apologies for any confusion in regards to the prompt delivery of your tickets. Unfortunately, it's true that tickets often aren't distributed or even printed until within weeks of their event. After that, they then have to make their way to another party (the seller) before reaching you. So there's an occasional chance that the tickets you purchase cannot ship out immediately. (Please also note that your seller is the one who owns, prices, and ships your tickets.)
Either way, though, you are indeed guaranteed to receive the tickets you purchased before the event itself. We hold our sellers rigorously to that standard and severe penalization results from non-compliance. It's also true that we only deal with licensed and/or registered ticket-selling companies. Therefore, when you buy through us, you're buying from professionals who sell tickets for a living. They put food on their table by getting you tickets and so they'll make sure you're all set.
Additionally, too, we will email you when a FedEx tracking number is created for your order, when your tickets ship, and when they're delivered -- so you'll be kept informed of things! :o)
On Wednesday, Dec 29, 2010 at 3:01 PM Joseph said:
We had a great time at the game. We did though have a slight problem. When we had our tickets scanned on one ticket the end of the bar code was rubbed off. We were directed to the ticket office for verification. After a while the ticket lady told us the ticket was good and she escorted us through some other doors at Phoenix Stadium. I was kind of worried at the beginning if these tickets were real but thank God they were. Even though that happened I still think ticket liquidator is fantastic. Thanks so much. Sincerely, Joey Lizardi
Our Response on Wednesday, Dec 29, 2010 at 5:11 PM:
Hello Joey! Thank you so very much for your feedback! Yes, indeed, it's true that event tickets can sometimes be temperamental and that you have to be careful how they're handled. (It's even true that close connection with heat can interfere with the bar code on tickets -- a not-so-fun fact!) However, like you said/wrote, if the tickets are inherently invalid, everything should be fine and it shouldn't be tough to verify the reality of the seats. We're just sorry to hear about the annoyance and will have a talk with your seller to make sure they're packing tickets properly.
Having said that, we're nevertheless glad that you're pleased with our service and that you enjoyed the big event! Hope your team won a big victory for you!
On Friday, Dec 24, 2010 at 10:09 AM Thomas said:
I dont undestand why I paid $82 for a $55 Ticket PLUS A $15 Service charge !!!
Our Response on Monday, Dec 27, 2010 at 1:23 PM:
Hello Thomas! Thank you very much for your feedback. We actually just responded to a similar feedback (see below). The face value issue is explained very succinctly in that response. The service fee is actually a separate transaction and the only money that TicketLiquidator makes off of ticket orders.
On Thursday, Nov 18, 2010 at 12:36 AM sHARON said:
I orderd 2 tickets for $154 in the orchestra, and the tickets came for $99 and with another person's name on them. I leave Friday, and today is Wed. so I will be calling you in the AM to straigten out this order....A little disappointed to have to hassle right before the trip when I work full time.
Our Response on Friday, Nov 19, 2010 at 12:23 PM:
Hello Sharon! Thank you very much for your feedback. We’re sorry if there have been any confusions in regards to your ticket purchase.
On the naming issue, we at TicketLiquidator are a secondary ticket website where sellers from across the country can resell tickets to events. As a result, the name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in.
On the price issue, the tickets on our website are all being resold by the independent sellers who are reselling them to the public. This means that the sellers are also re-pricing the tickets based on their perception of an event’s popularity. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available. (Please note that the face value issue is explained above very ticket listings so that customers understand they’re buying from a ticket resale website.)
We’re sorry for the confusion, but everything is just fine with your order!
On Wednesday, Nov 10, 2010 at 8:45 AM Paul said:
We have not received tickets we ordered on October 31 .
We leave for NY in two days....where are the tickets?
Paul and Mary Lou LoVecchio
978 369 0239
Our Response on Wednesday, Nov 10, 2010 at 9:53 AM:
Hello Paul! Thank you very much for your feedback! We're very sorry if there have been any confusions in regards to your purchase. We note that the seller from whom you purchased a few days ago initially intended to mail you your tickets. However, due to later-than-expected distribution, they noted that they will email them instead. Please therefore check your SPAM filter today and keep an eye on your email inbox to look for the tickets. Oooo, yes -- and we will send you a check on Friday for the FedEx Standard delivery fee for your order, too!
On Monday, Nov 01, 2010 at 3:00 PM Maria said:
I just bought two tickets but I don't see the seat #s on my order. How do I know where to seat?
Our Response on Monday, Nov 01, 2010 at 3:42 PM:
Hello Maria! Thanks so much for your question. Unfortunately, though, we at TicketLiquidator aren't directly familiar with the seat numbers for ticket orders. We are actually a nationwide exchange through which licensed companies resell tickets to events. This means we don't actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange.
Having said that, it’s also true that the sellers on our exchange (and on our competitors’, too) don’t reveal seat numbers publicly on their ticket listings. This is sometimes to protect their privacy (they may be season ticket holders) and also to prevent double-booking of tickets. So it would be best for you to contact your seller directly and they'll be able to help you out!
On Friday, Oct 01, 2010 at 3:02 PM Alberto said:
I like to know about 6 tickets, for Lion King Event, that I purchased on 09/12/2010, and they didn´t arrived yet.
This event is on 10/09/2010 and I am in Mexico
Thank you very much
Our Response on Friday, Oct 01, 2010 at 3:40 PM:
Hello Alberto! Thanks for your question! The reason you haven't received your tickets yet is because they're going to be left at will call. (Your seller actually noted this on the listing notes.) You can contact your seller specifically (we emailed you, too) for more info. However, essentially, your tickets will be left at the box office of the venue an hour or so before the show. You'll be fine! :o)
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