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Customer Feedback

Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.

Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.

So, if wish to leave your feedback, please click here and get started!

41-50 of 61 comments.
On Friday, Jun 17, 2011 at 12:13 AM Erika said:
I was notified of the "seller" upon completion of my order, so naturally I went to their site and of course there was no " 2*14.80 " service fee. How convenient that you show the seller only after order is placed. Are you really in the business of making only $29.60 per order? I am a poor college student trying to do something nice for my bf. Using your site was fast and easy, so good service, it just irritates me that I didn't have to spend that money :( but ya'll must have needed it. I think it would be beneficial to show who the seller is when deciding on tickets.
Our Response on Monday, Jun 20, 2011 at 3:14 PM:
Hello Erika! Thanks so much for your feedback. We're sorry to hear if you have reason to believe you could have purchased a set of tickets elsewhere for less.

Just to let you know, we at TicketLiquidator are a marketplace through which independent sellers can relist tickets to events, so we don't directly own, price, and ship tickets on our website. Many of the sellers who resell tickets through us also have a website, but their websites are smaller, more basic, much less trafficked, and much harder to find. We at TL also offer superior order guarantees versus smaller brokerage companies and we also offer easier-to-find tickets all in one place.

On the fee issue, the service fee for ticket orders is the only thing that we at TL make off of purchases. It's also worth mentioning that every ticketing site charges a service fee. Some sites just "grandfather" the fee into the price of the tickets, so it would appear there is no service fee. We at TL prefer to advertise it separately so customers can see where their money is going.

In this case, the seller to whom you're referring does indeed have its own website, but the tickets on their website, too, are also generally listed by other brokerage companies. Your seller may sell its own tickets for less, but most tickets are much pricier than they are on TL.

As an example... take Wicked, for June 18 NYC (3pm)... Orch, Row C tickets on TL cost $83.00 each (with service fee = $211.72 for 2 tickets). Those same tickets are $110 each on your seller's site (2 tickets = $228.00 total). The added price comes from a de facto "service fee" added to the ticket price by the site owners.

Of course, we always want you to get the best deal, but please at least keep checking out TL, because the best deal will usually be here! :o)
On Friday, May 27, 2011 at 8:16 PM melissa said:
i would to say that the ticket buyer experience on your website was great. However fedex was suppose to deliver today by 7pm and its not here. I called fedex and the package is still in orlando and the package has not been scanned on a truck to be delivered to my house. I need the package because i am leaving in the early morning to go to my destination. I know this is not your fault. i picked you guys because of the worry free guarantee.

thank you,

Our Response on Friday, Jun 10, 2011 at 12:56 PM:
Hello Melissa1 Thank you for your feedback. We're sorry to hear about the confusions in regards to the FedEx shipment of your tickets. It would appear that you ordered tickets around 9:50pm on May 24th (too late for FedEx ticket pickup). Your seller then created a FedEx label the next day. The tickets shipped out on May 25th at around 4pm (the earliest possible day the seller could have shipped the tickets). You just may not have seen evidence of shipment until a little later due to the fact that it can take FedEx a bit to update their system.

Having said that, we're nevertheless glad that you ended up getting your tickets safe and sound! Hope you enjoy the big event!!
On Wednesday, Feb 16, 2011 at 3:56 PM Sheila said:
I was disappointed with the arena as a venue for such a concert. People arriving at all hours, rude to the performers. Selling beer and food was ridiculous as people up and down constantly,again, rude to performers. Noisy place. Bocelli deserved more than such a place for his concert. I loved his and ladies' performances and Miami orchestra and chorus. Programs not available until after concert when thousands of people having to get out at ONE exit! Scary.
Our Response on Wednesday, Feb 16, 2011 at 4:36 PM:
Hello Sheila! Thank you very much for your feedback. We're terribly sorry to hear that the Andrea Bocelli concert wasn't the best that it could possibly be for you. It certainly is disappointing when you look forward to something and then are let down by it. We hope the little discount offer helps! :o)
On Friday, Feb 04, 2011 at 2:32 PM patricia said:
I thought I was using ticket master, so yes I ended up paying more for my tickets, but now that I have went back and read through the site I see why I had to pay more. So like a lot of customers complaining about higher prices, well like me you should always read carefully before buying. This was not ticket liquidator's fault, but my own. Never the less my son and I will enjoy Kid Rock! I would use ticket liquidator again if I need to get tickets I couldn't find anywhere else. So my advice to all that complains read all the information on the site before you purchase. I mean I could of got the same tickets about 30 dollars cheaper, but it was my fault!
Our Response on Friday, Feb 04, 2011 at 2:58 PM:
Hello Patricia! Thank you very much for your feedback today. We appreciate your kind understanding about the ticketing industry and the reason for the price mark-up. We're also sorry to hear if you could have gotten just-as-good tickets for less at another location. Your honesty and straightforwardness are very much appreciated. Enjoy the discount! ;o)
On Thursday, Feb 03, 2011 at 8:57 PM pablo said:




MY TICKET ORDER # 6511373 PIN NUMBER 89213967





Our Response on Friday, Feb 04, 2011 at 3:09 PM:
Hello Pablo! Thank you very much for your feedback. We're very sorry to hear if you're concerned about the delivery situation for the Super Bowl. We explained in a feedback below why tickets for high-profile events like the Super Bowl are often delivered locally -- so there's nothing odd in that.

In your case, we note that your seller has provided you with their cellphone number for pickup and that they do indeed plan to get the tickets to you. The weather situation has delayed ticket delivery and hampered movement into Dallas. Your seller's rep will nevertheless make sure you're just fine -- no worries!

Additionally, on the delivery fee issue, since your seller wasn't able to ship your tickets, we at TL will be more than happy to send you a check for the $25! Please just respond to the email we sent you, confirm the address, and we'll be able to ship out the check next week. We also left a message with your seller to reiterate your concerns about your purchase.
On Thursday, Feb 03, 2011 at 11:39 AM William R. said:
i have spoken to Adrian a couple times but i would like to know exactly when he has my tickets. I am unable to send emails to an aol account from work and now have to pick up my tickets in Dallas. When i access the mytickettracker site it just says the tickets are processed. it would be nice to see on this site that my tickets are available with him. I understand the bad weather in Dallas area but to see that your tickets are available other than just processed.


Our Response on Thursday, Feb 03, 2011 at 2:20 PM:
Hello William! Thank you very much for your feedback. We're sorry to hear if your ticket purchase through TicketLiquidator (for the Super Bowl!) has caused you any concern. It's a general truism in the ticketing industry that tickets for sporting events are often printed and distributed later in time than tickets for other event types. This delay is exacerbated when you deal with major events like the Super Bowl due to the high value of the tickets concerned and also due to ticket speculation. Super Bowl tickets are usually bought up very quickly by connected suppliers, who then offer the tickets for sale to other suppliers, who offer them for sale to yet other suppliers -- etc.. This means that Super Bowl tickets have to go through more distribution channels than other sporting tickets and thus are more likely to be shipped later in the day or delivered locally vis-a-vis the event.

On the order status issue, we note that your order has been fully accepted by your seller and thus they have signaled that they will be providing you with your tickets. The TicketTracker feature is only there to provide easy contact with your seller and to provide up-to-date delivery information (if your tickets are shipped via FedEx). Your TicketTracker may therefore be a little bear (but understandably so) if your tickets haven't shipped (or, simply, won't be shipping).

FYI, we also contacted your seller for you and they reiterated that your tickets will be available for pickup starting tomorrow through Sunday morning -- so you'll be just fine!
On Friday, Jan 14, 2011 at 5:54 PM george said:
Why have we received a charge from M & J Hospitality, Inc, Maywood, NJ, for $235.42, substantially more than the price we were quoted when we secured the tickets through you????
Our Response on Monday, Jan 17, 2011 at 4:22 PM:
Hello George! Thank you for your feedback. We're very sorry to hear about the pricing confusion associated with the tickets you purchased through our site. We're nevertheless unsure as to why there was any confusion about what you were charged...

Specifically, you will notice that the price breakdown for your order was presented thusly during checkout:

Tickets: 2 x $93.00
---------- ----------
Service Fee: 2 x $17.21
Standard Delivery: $15.00
========== ==========
Total: $235.42

Please note that there is always a delivery fee and a service fee added to all orders (as explained throughout our site). It's also true that you're given two abilities to double-check your final price due to the fact that there are two checkout pages rather than one. An order is not placed until a customer has navigated through both checkout pages and thus seen the order total twice.

We're nevertheless sorry for the confusion, but everything seems to be in order.

Please let us know if you have any additional questions!
On Monday, Jan 10, 2011 at 12:03 PM William said:
I just completed my ticket order for the Big East Tournament in NYC/MSG which will be held in March. I realize that the tickets may not be available until approximately one week prior to the tournament. I ask that you mail the tickets as soon as possible as I will be travelling prior to the tournament. I certainly do not want to experience any logistics problems based on late ticket mailing. Please, please try to get them in my hands as soon as possible. I would appreciate that.

Also.....Because I am purchasing relatively far in advance of the tournament, I expect that I will be provided with one of the best seats within Zone C at Madison Square Garden.

This my first experience with Ticket Liquidator.....I have dealt with other ticket vendors in the past.......I do hope this is a wonderfully seamless experience. I look forward to working with you during this purchase of big east tournament tix and in the furure. ..........Bill Cody
Our Response on Monday, Jan 17, 2011 at 3:44 PM:
Hello Bill! Thanks so much for the nod and for your very generous order! Our apologies for any confusion in regards to the prompt delivery of your tickets. Unfortunately, it's true that tickets often aren't distributed or even printed until within weeks of their event. After that, they then have to make their way to another party (the seller) before reaching you. So there's an occasional chance that the tickets you purchase cannot ship out immediately. (Please also note that your seller is the one who owns, prices, and ships your tickets.)

Either way, though, you are indeed guaranteed to receive the tickets you purchased before the event itself. We hold our sellers rigorously to that standard and severe penalization results from non-compliance. It's also true that we only deal with licensed and/or registered ticket-selling companies. Therefore, when you buy through us, you're buying from professionals who sell tickets for a living. They put food on their table by getting you tickets and so they'll make sure you're all set.

Additionally, too, we will email you when a FedEx tracking number is created for your order, when your tickets ship, and when they're delivered -- so you'll be kept informed of things! :o)
On Wednesday, Dec 29, 2010 at 3:01 PM Joseph said:
We had a great time at the game. We did though have a slight problem. When we had our tickets scanned on one ticket the end of the bar code was rubbed off. We were directed to the ticket office for verification. After a while the ticket lady told us the ticket was good and she escorted us through some other doors at Phoenix Stadium. I was kind of worried at the beginning if these tickets were real but thank God they were. Even though that happened I still think ticket liquidator is fantastic. Thanks so much. Sincerely, Joey Lizardi
Our Response on Wednesday, Dec 29, 2010 at 5:11 PM:
Hello Joey! Thank you so very much for your feedback! Yes, indeed, it's true that event tickets can sometimes be temperamental and that you have to be careful how they're handled. (It's even true that close connection with heat can interfere with the bar code on tickets -- a not-so-fun fact!) However, like you said/wrote, if the tickets are inherently invalid, everything should be fine and it shouldn't be tough to verify the reality of the seats. We're just sorry to hear about the annoyance and will have a talk with your seller to make sure they're packing tickets properly.

Having said that, we're nevertheless glad that you're pleased with our service and that you enjoyed the big event! Hope your team won a big victory for you!
On Friday, Dec 24, 2010 at 10:09 AM Thomas said:
I dont undestand why I paid $82 for a $55 Ticket PLUS A $15 Service charge !!!
Our Response on Monday, Dec 27, 2010 at 1:23 PM:
Hello Thomas! Thank you very much for your feedback. We actually just responded to a similar feedback (see below). The face value issue is explained very succinctly in that response. The service fee is actually a separate transaction and the only money that TicketLiquidator makes off of ticket orders.

41-50 of 61 comments.

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