Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
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On Wednesday, Dec 29, 2010 at 3:01 PM Joseph said:
We had a great time at the game. We did though have a slight problem. When we had our tickets scanned on one ticket the end of the bar code was rubbed off. We were directed to the ticket office for verification. After a while the ticket lady told us the ticket was good and she escorted us through some other doors at Phoenix Stadium. I was kind of worried at the beginning if these tickets were real but thank God they were. Even though that happened I still think ticket liquidator is fantastic. Thanks so much. Sincerely, Joey Lizardi
Our Response on Wednesday, Dec 29, 2010 at 5:11 PM:
Hello Joey! Thank you so very much for your feedback! Yes, indeed, it's true that event tickets can sometimes be temperamental and that you have to be careful how they're handled. (It's even true that close connection with heat can interfere with the bar code on tickets -- a not-so-fun fact!) However, like you said/wrote, if the tickets are inherently invalid, everything should be fine and it shouldn't be tough to verify the reality of the seats. We're just sorry to hear about the annoyance and will have a talk with your seller to make sure they're packing tickets properly.
Having said that, we're nevertheless glad that you're pleased with our service and that you enjoyed the big event! Hope your team won a big victory for you!
On Friday, Dec 24, 2010 at 10:09 AM Thomas said:
I dont undestand why I paid $82 for a $55 Ticket PLUS A $15 Service charge !!!
Our Response on Monday, Dec 27, 2010 at 1:23 PM:
Hello Thomas! Thank you very much for your feedback. We actually just responded to a similar feedback (see below). The face value issue is explained very succinctly in that response. The service fee is actually a separate transaction and the only money that TicketLiquidator makes off of ticket orders.
On Thursday, Nov 18, 2010 at 12:36 AM sHARON said:
I orderd 2 tickets for $154 in the orchestra, and the tickets came for $99 and with another person's name on them. I leave Friday, and today is Wed. so I will be calling you in the AM to straigten out this order....A little disappointed to have to hassle right before the trip when I work full time.
Our Response on Friday, Nov 19, 2010 at 12:23 PM:
Hello Sharon! Thank you very much for your feedback. We’re sorry if there have been any confusions in regards to your ticket purchase.
On the naming issue, we at TicketLiquidator are a secondary ticket website where sellers from across the country can resell tickets to events. As a result, the name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in.
On the price issue, the tickets on our website are all being resold by the independent sellers who are reselling them to the public. This means that the sellers are also re-pricing the tickets based on their perception of an event’s popularity. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available. (Please note that the face value issue is explained above very ticket listings so that customers understand they’re buying from a ticket resale website.)
We’re sorry for the confusion, but everything is just fine with your order!
On Wednesday, Nov 10, 2010 at 8:45 AM Paul said:
We have not received tickets we ordered on October 31 .
We leave for NY in two days....where are the tickets?
Paul and Mary Lou LoVecchio
978 369 0239
Our Response on Wednesday, Nov 10, 2010 at 9:53 AM:
Hello Paul! Thank you very much for your feedback! We're very sorry if there have been any confusions in regards to your purchase. We note that the seller from whom you purchased a few days ago initially intended to mail you your tickets. However, due to later-than-expected distribution, they noted that they will email them instead. Please therefore check your SPAM filter today and keep an eye on your email inbox to look for the tickets. Oooo, yes -- and we will send you a check on Friday for the FedEx Standard delivery fee for your order, too!
On Monday, Nov 01, 2010 at 3:00 PM Maria said:
I just bought two tickets but I don't see the seat #s on my order. How do I know where to seat?
Our Response on Monday, Nov 01, 2010 at 3:42 PM:
Hello Maria! Thanks so much for your question. Unfortunately, though, we at TicketLiquidator aren't directly familiar with the seat numbers for ticket orders. We are actually a nationwide exchange through which licensed companies resell tickets to events. This means we don't actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange.
Having said that, it’s also true that the sellers on our exchange (and on our competitors’, too) don’t reveal seat numbers publicly on their ticket listings. This is sometimes to protect their privacy (they may be season ticket holders) and also to prevent double-booking of tickets. So it would be best for you to contact your seller directly and they'll be able to help you out!
On Friday, Oct 01, 2010 at 3:02 PM Alberto said:
I like to know about 6 tickets, for Lion King Event, that I purchased on 09/12/2010, and they didn´t arrived yet.
This event is on 10/09/2010 and I am in Mexico
Thank you very much
Our Response on Friday, Oct 01, 2010 at 3:40 PM:
Hello Alberto! Thanks for your question! The reason you haven't received your tickets yet is because they're going to be left at will call. (Your seller actually noted this on the listing notes.) You can contact your seller specifically (we emailed you, too) for more info. However, essentially, your tickets will be left at the box office of the venue an hour or so before the show. You'll be fine! :o)
On Friday, May 14, 2010 at 1:15 AM Hector said:
This isn't the first time I've ordered from ticket liquidator. Im generally satisfied with the prices and quality of tix available, however, this time around I bought JUST two concert tickets and was charged $15 EACH tix for standard delivery! Really?! Do the tix weigh 20lbs each? Looks like they are trying to extract consumer surplus and justify it through exhorbitant delivery fees.
Our Response on Monday, May 24, 2010 at 3:08 PM:
Hello Hector! Thank you very much for your feedback. UActually, though, we've checked out your order and you don't seem to have been charged by the seller twice for the shipping fee. Instead, you might have mistakenly identified the service fee as the shipping fee (they're both $15 in price and the former has a "x2" next to it).
So... in short.. you're really all set! ;-)
On Friday, Apr 09, 2010 at 3:27 PM Erin said:
I have used TL in the past and always had a great exerience. I just purchased home opener tickets and was a little disapointed to see that I had recieved e-tickets. I purposely bought more expensive tickets because I was under the impression that they were actual tickets beacuse this is what I prefer. It just would have been nice to know what type of tickets that I was purchasing.
Our Response on Monday, Apr 12, 2010 at 12:29 PM:
Hello Erin! Thanks very much for your feedback. We're very sorry to hear about your dissatisfaction regarding the tickets you purchased through us.
Unfortunately, we can't guarantee that tickets will be "hard" unless explicitly stated on the ticket notes. The reason for this is because "hard" tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) all the craze nowadays for primary ticket sources. They like them because they're cheaper and they're easier to handle regarding distribution (email = el cheapo). So, as a result, it's likely true that hard copies of your tickets don't even exist -- sadly not.
That being said, we completely sympathize with your love for hard tickets, because hard tickets rock!!! Most people like the cardboard and the stubs and we at TL are rather sad that the tradition is slowly ebbing away. (They even have PAPERLESS tickets nowadays -- which still require paper -- oddly enough.)
Overall, though, we hope that the paper ticket issue won't ruin the game for you and we also hope that you make good use of that discount offer we extended!
Enjoy the big game!
On Tuesday, Feb 23, 2010 at 4:24 PM Korryn said:
I just ordered my ticket for Muse at the E Center, and I am knowledgeable of price comparisons, and my ticket's listed section. Most of the problems on this page are mainly due to bad planning on the part of the buyers, I think. May I just say, don't kick the sellers or the resale site for the price or the inconvenient delivery. These things are either avoidable through more careful research, or they are flukes of chance that could not have been foreseen. Thanks.
Our Response on Tuesday, Feb 23, 2010 at 4:40 PM:
Hello Korryn! Thank you very much for taking the time to leave feedback via the TicketLiquidator Feedback Tool. What can we say? We don't quite get feedback like yours very much! It's very nice of you to be so understanding and we very much appreciate it. (We knew you were a man of good taste the minute we read you ordered tickets for Muse!!) No, seriously, it's just very nice of you to take the time to comment on things. Plus it's also nice to know that people actually do read the public feedback!
On Tuesday, Dec 08, 2009 at 12:46 PM William said:
The service was fast and accurate, however the fees are excessive. I only purchased one ticket and received it quickly and the order was processed accurately but the service fee and shipping fees are extremely exorbitant. I should have shopped around a little more. I could have gone with a local ticket agent and saved myself shipping.
Our Response on Tuesday, Dec 08, 2009 at 3:56 PM:
Hi William! We're very glad to hear that you liked the speed and efficiency of our service. However, we're sorry that the service and delivery fees seem excessive to you. The delivery fee is necessitated because we use a FedEx service to ensure the secure delivery of tickets. Tickets are one-of-a-kind items that cannot be replaced if lost in the mail and USPS bureaucracy is not the easiest thing to wade through. We also realize that many customers aren't too pleased with the service fee for their order. But it's important to remember that we at TicketLiquidator are only a nationwide network through which licensed companies resell tickets. This means that the only way we make money is off the service fee (the ticket sellers nab the mark-up price) and even that flee we have to split. Basically, therefore, the service fee is what keeps our website going and what fuels the ticket transaction. Specifically, it pays for website maintenance, credit card billing security, e-mail and phone-based customer support, and the technological system that allows sellers to list tickets online. It's also wise to note that all businesses charge a service fee (even those who "don't" by folding it into the product price) and that ours isn't excessive by industry standards. In fact, TicketLiquidator has one of the lowest service fees of all ticket-selling websites (18.5% vs. the 20%-30% of many competitors) -- one of the reasons why we have the lowest prices on the resale market!
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