Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
|1-10 of 55 comments.|
On Wednesday, Dec 04, 2013 at 10:13 AM Michelle said:
We purchased tickets for Luke Bryan back in October. I am now seeing that tickets are getting released for sale tomorrow for this concert. I am a little concerned about that. How did we get to purchase tickets 2 months ago for an event that is just releasing ticket sales tomorrow. Also my credit card was already charged for this event but I don't get my tickets emailed to me until 4 days prior to the event?????? Shouldn't be charged for something I didn't get yet. The price we paid for these tickets is alot higher that what I am seeing them for now. Why is that? Is there any discounts for spending so much on these.
My other concern is we are hearing alot of negative feedback on the purchase of our tickets. Some say they didn't get the tickets in time so they were turned away from concerts or they got there wiht their tickets and they weren't legiate tickets. My kids will be heartbroken if this happens as this is christmas gift to them.
Our Response on Tuesday, Dec 10, 2013 at 12:12 PM:
Hello Michelle! Thanks for your feedback the other day - but no fear! Everything is fine with your order.
Basically, the secondary ticket market and the ticket companies who list their tickets on our website are known for being able to do two things:
First, the secondary ticket market enables people to buy tickets to highly popular events close in time to the event itself. Any delayed ticket-buying is hard to manage for most consumers nowadays because tickets typically sell out VERY quickly.
Second, the secondary ticket market enables people to buy tickets to highly popular events before tickets otherwise go on sale to the public. This is possible because ticket-selling companies often have special access to ticket sales that other people don’t have. Maybe they or one of their employees is a member of an official fan club with a sneak-peak access to ticket sales. Maybe they simply have insider connections in the industry or have access to special presale opportunities advertised by the promoter of the event concerned. The result of all this is that event tickets are sometimes available on secondary ticket market websites before they’re available on other sites.
Of course, if you did wait to buy tickets from the primary source, it's not guaranteed that you'd be able to get the kind of seats you want and that you wouldn't ultimately lose out in the sudden ticketing rush.
In your case, we see that your tickets shipped out yesterday, so you should receive them soon!
I hope that answers your question for you.
On Tuesday, Dec 03, 2013 at 10:22 PM Ganell said:
Nervously, after receiving notice that tickets for One Direction will go on sale on Dec 7, I purchased tickets on Ticket Liquidator. I was hesistant because it was Nov 27 and I wondered how tickets were available before the Dec 7 sale date. Further, it was indicated that the e-tickets would not be delivered until Sept. In spite of my nervousness, I purchased the tickets and hopedcfor the best. Surprisingly, I received an email this morning stating the tickets were available for download!! So far, so good. Hopefully, all will go well in Oct. I just wish I could have afforded better seats.
Our Response on Tuesday, Dec 10, 2013 at 12:09 PM:
Hello Ganell! Thanks so much for your kind words! We know that ticket-buying can be an intimidating experience for some people - especially if you're spending a lot of money! We also know that the stakes can be high when you're buying tickets for a big event (like One Direction) where there are usually some little ones involved. We're glad, however, that things turned out well and that you have your tickets safe and sound - 10+ months in advance! Now all you have to do is wait for the big day!!
On Sunday, Nov 10, 2013 at 4:56 PM Amy said:
Mine isn't really feedback yet. I purchased tickets Friday to the George Strait concert in Bossier City , La for January 9th, 2014. I felt good about purchasing them, but now after reading some peoples comments about buying from third-parties I'm kind of iffy. I was just wondering if anyone has ever received fake tickets?! As much a I had to pay for them I will be very upset if they come to me and aren't any good.
Our Response on Monday, Nov 11, 2013 at 11:27 AM:
Hello Amy! Thank you very much for your feedback!
Regarding your question, all the tickets listed on our site are guaranteed to be legitimate. We can promise this because we deal primarily with licensed and/or registered ticket-selling companies. Therefore, when you buy through us, you're buying from professionals who sell tickets for a living. They put food on their table by getting you tickets and so they have every incentive to fulfill your purchase.
Added to that, I should furthermore mention that we at Ticket Liquidator have our own incentives structure in place to penalize sellers for wrongdoing, too. This rating system is linked to seller behavior in key purchase areas and is used to reward those sellers who provide the best possible service to our customers.
In short - we run a very tight ship and there's really no reason to worry!
Have a great time at your event!!
On Monday, Oct 28, 2013 at 7:42 PM Jessica said:
The Jason Aldean show was rained out, and they told everyone who purchased tickets through LiveNation that they would be reimbursed for their purchase. I was wondering if that was the same with this web site.
Our Response on Tuesday, Oct 29, 2013 at 9:55 AM:
Hello Jessica! Thanks for your feedback! We're sorry to hear that the concert was cancelled on you. It looks like Jason Aldean wasn't able to make the event due to bad weather. That's always very frustrating! You''d just want to reach out to your seller and they'll make sure you're taken care of. They may need the tickets back in order to process your refund. We also extended you a discount off a future order, as well, to try and lighten your spirits!
On Monday, Oct 21, 2013 at 10:12 PM bev said:
we ordered tickets for the George Strait concert in Denver Co. The buying experience was very
good. We have already recieved the tickets. The concert isn't until April. So our only complaint is that the tickets had a face value on them that was more that half of what we paid for the tickets.
We are glad we were able to get the tickets, but if you are going to charge so much for them, don' put the face value on them.
Our Response on Tuesday, Oct 22, 2013 at 10:02 AM:
Hello Bev! Thanks for your feedback! We really appreciate your taking the time to inform us about your ticket-selling experience.
First, we’re really pleased that you received your tickets quickly and that you’re all set for the big event. We want our customers to have a hassle-free experience when they order through us.
Second, we’re sorry that the original price of your tickets was included on the tickets themselves, but any such inclusion is fairly standard. Venues and event promoters don’t particularly encourage any alteration of event tickets in order to limit the potential for ticketing fraud. It’s therefore a given that the original price of your tickets will be visible to you – although we understand the annoyance involved! It would be unpleasant to see the original price of any product printed on the product itself – be it clothes, food, or accessories.
Just to explain, we at TL don’t actually price the tickets you see listed for sale on our website, nor do we own, price, or ship event tickets directly. The tickets you see are being listed by independent ticket-selling companies who buy and resell tickets on a professional level. The prices on our site are set by the individual sellers and are reflective of the market value of the tickets (typically based on an event’s popularity).
Either way, we hope you have a great time at your event and that you say hello to George for us!!
On Sunday, Sep 08, 2013 at 10:55 AM John S said:
First time I bought tickets online. Jeanne in Connecticut was very nice, very knowledgable and very accomodating through all my questions and concerns. I was very impressed with the INSTANT delivery of my tickets as they arrived as I was talking to her on the phone. Well worth the $8.00 service fee per ticket.
I don't understand why another company, Jackson Brothers Tickets, had to be used and charged another $7.50 service fee supposedly for e-mailing the ticket download link when it seemed obvious that it was instant and all electronically done as Jeanne entered my order.
We went to the concert and it was great, but I feel that the additional $7.50 service fee was a rip off. If the service requires a higher fee, so be it, but I hate being nickeled & dimed to death!
Our Response on Monday, Sep 09, 2013 at 5:49 PM:
Hello John! Thank you so much for your feedback! We're glad to hear that you were so pleased with the service provided by Jeanne - minus the delivery fee issue.
Just to explain, there is indeed a charge to customers for accessing tickets via Email. The reason for that is because sellers provide email tickets to customers using a remote system that we manage, maintain, and routinely test. The Email fee is used to maintain our system’s security and thus ensure that tickets are available for secure downloading. (We have to follow certain security guidelines when storing tickets remotely.)
To confirm, too, the "additional company" you mentioned is the ticket-selling company that actually delivered the tickets. They are the ones who uploaded the e-ticket file to our system for you to download and print.
Regardless, we're sorry for the confusion and hope that we can help you with tickets for another great event in the future! We'll also be sure to pass on the kind words to Jeanne!
On Wednesday, Aug 28, 2013 at 10:02 AM Shana said:
Ordering from Ticket Liquidator was easy, but pricey. I know that's how these kind-of companies make money, but the tickets are printable and I could've just as easily printed them off from home. Instead, I had to pay a high priced FedEx delivery fee.
Our Response on Thursday, Aug 29, 2013 at 3:18 PM:
Hello Shana! Thank you for leaving feedback on our site! We're sorry to hear about any confusion with your order.
In your case, it sounds like you are upset because your ticket seller printed out and shipped e-tickets to you via FedEx rather than email the tickets to you directly. It is indeed true that ticket sellers often prefer to ship e-tickets rather than simply email them out to customers. The reason for this is because emailed tickets are easy to print off and accidentally duplicate (and thus invalidate). It’s also true that many sellers prefer physical shipment so as to ensure the tickets concerned are confirmed in their delivery.
One last explanation is that your seller may have accessed the tickets concerned in printed format from another trusted supplier. Your seller may not therefore own the electronic file with the tickets.
We're nevertheless sorry for the confusion and want you to know that we encourage sellers to offer email options whenever that is possible. Some sellers just may not have that ability or inclination.
Either way, we have offered a discount off the shipping fee of a new order - which should hopefully help!
On Saturday, Aug 10, 2013 at 12:35 PM Sabrina said:
I got my tickets in pretty decent times!! Now while I do understand paying more for a face value ticket and processing fee on each ticket, I do NOT understand why I had to pay $25.00 for shipping! They sent me printed out tickets, tickets I could have printed at home for free!! I am very upset about this! The tickets were expensive enough without getting hit over the head for shipping!!!
Our Response on Tuesday, Aug 13, 2013 at 11:05 AM:
Hello Sabrina! Thanks for taking the time to leave feedback! We're sorry for your unhappiness with the tickets you received.
On the pricing issue, we at Ticket Liquidator (rather like EBay) are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, or ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase.
On the shipping issue, it is indeed true that ticket sellers often prefer to ship e-tickets rather than simply email them out to customers. The reason for this is because emailed tickets are easy to print off and accidentally duplicate (and thus invalidate). It’s also true that many sellers prefer physical shipment so as to ensure the tickets concerned are confirmed in their delivery. One last explanation is that your seller may have accessed the tickets concerned in printed format from another trusted supplier. Your seller may not therefore own the electronic file with the tickets.
Either way, we're glad that your tickets arrived quickly and that you're all set to attend the big game! Please let us know if we could ever assist with tickets in the future and we'll see if we can help by offering free shipment on a new order. We hope that will make up for the shipping expense on your current purchase!
On Thursday, Jun 27, 2013 at 9:27 AM Kimberly said:
I ordered 1Direction tickets 14 months ahead of the event. We had MAJOR delivery issues with the tickets, at no fault of Ticket Liquidator, but at the fault of the seller, TixinTime.com.
We arrived at the event 3 hours before the show started, still with no tickets. After much support from our Customer Service Rep, DREW, we finally received our e-tickets, but had to leave the venue (after paying for parking) to find a Staples to print our tickets.
Needless to say, this was less than a perfect transaction for receiving concert tickets, but at the end of the day we enjoyed the concert THANKS TO DREW for his support and efforts.
Our Response on Thursday, Jun 27, 2013 at 11:50 AM:
Hello Kimberley! Thank you for your message! We're very sorry to hear about the delays with your ticket order. We'll definitely touch base with your seller about that issue. We expect the customers who order through our site to have the very best of order experiences. We are very regretful whenever that particular promise is not 100% fulfilled. We're nevertheless glad to hear that Drew was able to be so helpful!!! We'll also send you a check to reimburse you for any driving expenses to (and printing expenses at) Staples.
On Tuesday, Mar 12, 2013 at 9:33 PM Brian said:
I responded to an e-mail offering savings of $25 on a purchase of $250 or more. My total, with your service fees and delivery charge, came to $286,20. Doesn't that qualify for the discount ? Without the delivery charge, the cost still exceeds $250. I've purchased tickets from you in the past and I haven't had any complaints, but I am little disappointed at the moment.
Our Response on Friday, Mar 22, 2013 at 2:02 PM:
Hello Brian! Thank you very much for taking the time to leave feedback via the Ticket Liquidator Feedback Tool. We checked and we don't see any email from you in our system. Did you perhaps email the ticket seller of your order instead? Would you be able to resend the email to us?
If the code is valid, we'd be happy to apply it to your order for you. :o)
Have a wonderful day!!
|1-10 of 55 comments.|