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Customer Feedback

Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.

Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.

So, if wish to leave your feedback, please click here and get started!

71-80 of 1280 comments.
On Wednesday, Feb 13, 2013 at 10:54 AM Linda said:
Overall great experience, I was able to order tickets for a mostly sold out event at a reasonable price and the process was simple. I wish there were other options for delivery though. My event isn't until March22, I did not require a FedEx delivery and even worse, when they arrived the FedEx guy said "I hope you didn't pay a lot for this delivery". The seller was literally across the street from my house, I could have walked over to pick them up. Still, great service. Thanks.
Our Response on Wednesday, Feb 13, 2013 at 11:03 AM:
Hello Linda! Thanks so much for your kind words! We pride ourselves in helping customers access great tickets at great prices to sold-out events. We actually require all the sellers who list tickets on our exchange to ship tickets via FedEx due to the extra security that FedEx provides. We're nevertheless happy that you have your tickets and that you're all set for the big event!!
On Saturday, Feb 02, 2013 at 9:26 AM dorothy said:
This is the first time i used Ticket liquidator. My experience was very positive. I would definitely use this cite again.
Our Response on Monday, Feb 04, 2013 at 2:34 PM:
Hello Dorothy! Thanks so much for your kind email! We're thrilled to know that you're so pleased with our service and hope you have a great time at the big game!!
On Monday, Jan 21, 2013 at 4:29 PM Josephine said:
The Lion King was wonderful, the seating was great, and the acoustics was the best ever.
Our Response on Thursday, Jan 24, 2013 at 9:32 PM:
Hello Josephine! We're so glad you had a great time seeing "The Lion King" the other day! A few of our employees have seen the show and they have nothing but great things to say about it. We hope to be able to help you to see another great show soon! (or perhaps even Lion King Part #2?)
On Thursday, Jan 17, 2013 at 4:01 PM Rudolph said:
Please tell about sales tax amount, before order is placed. The seat was very good and we enjoyed the game.
Our Response on Thursday, Jan 24, 2013 at 9:49 PM:
Hello Rudolph! Thank you so much for the feedback on your order - that's very kind of you. We're happy to hear that you enjoyed the show - minus the sales tax issue.

Just to explain to readers, it is indeed true that sales taxes are sometimes relevant for ticket purchases based on the location of the seller providing the tickets (not the customer's location). Some localities require your ticket seller to add a small charge to a ticket order in addition to the total displayed on the website. This is especially and reliably true if customers happen to purchase from a seller stationed in California, Texas, Illinois, or Canada.

On that note, we at TL are unable to record potential tax charges on the checkout page for orders. This is because local and state entertainment taxes are so uniquely variant in nature that they cannot be tracked easily and accurately by remote systems. Taxes on ticket purchases are so ever-changing that they sometimes even differ by localities within state lines. We would be liable if we used a remote system to try and calculate the tax and that calculation were erroneous.

That being said, the good news is that taxes on ticket orders are very rare and hardly ever occur. If, however, you ever find that you are charged a tax by their seller, you can let our manager Molly know at molly@ticketliquidator.com and she will offer a discount code equal to the tax value off a future order.

We've emailed you such a code. :o)
On Tuesday, Jan 01, 2013 at 10:44 PM darryl said:
We had a great time. Loved our seats and would do it again, but the next time please let me know that the fanfare is included. Some of the tickets had that listed. I purchased individual fanfare tickets and when my package came they were included. So I ended up eating 4 fanfare tickets. Other than that we all loved it and the prices were reasonable. Maybe next year you could have cheaper Music City Bowl or Liberty Bowl. We actually live closer... Thanks again Darryl, Zachary, Lane, and Marcus.... P.S. Also being a 21 year wounded Veteran,maybe we could get lesser value tickets. Thanks again
Our Response on Thursday, Jan 24, 2013 at 10:25 PM:
Hello Darryl! Thank you very much for your feedback a little while back. We're sorry for the confusion with your ticket purchase through our exchange. We can only promise a given amenity will be included with event tickets if the seller for that listing specifically promises the amenity concerned. The seller for your order didn't note that they'd be providing the Fan Fest amenity. It could be that they decided to provide the extra option to you as a kind gesture after the order was placed.

Regardless, we're sorry to hear that you ended up spending an extra $19.76 on Fan Fest passes. We'd be happy to send you a check for $19.76 to cover the unnecessary expenses. We'll also be emailing you a discount off a future order to thank you for your service to our country. thank you for all that you do!!
On Tuesday, Jan 01, 2013 at 1:09 PM mary said:
Bought the tickets for my son for chrismas. He loved the concert. Thank you for making my sons christmas one to remember. It's been a long time since he had soooooo!!!! much fun.
Our Response on Thursday, Jan 24, 2013 at 10:45 PM:
Hello Mary! Thank you for your kind feedback! We're so glad that your son had a great time at the concert and that we were able to help you out with a great Christmas present! We know how much an event experience means to people and we're thrilled that your son had so much fun! Maybe next time Mom will get the big Christmas present!!
On Friday, Dec 28, 2012 at 10:38 PM kristin said:
The tickets arrived very promptly, and we thoroughly enjoyed the family show. The communication was excellent. I really liked the email right before the even with suggested restaurants, directions, and the weather!!! This was my first time using this site, and I will definitely use it again.
Our Response on Thursday, Jan 24, 2013 at 10:18 PM:
Hello Kristin! Thanks so much for the kind words about your purchase! We're especially happy to know that you enjoyed our nifty pre-event email. We hope to see you back sometime soon!
On Thursday, Dec 27, 2012 at 4:16 PM Maregaret said:
We had a ball......loved the box seats ...Box A.....it was great,so she could move around,,one slight problem... my Grand daughter was afraid of being up so high....so for Lion King in May... perhaps Orchestra row A center...can you help.....for May 18/25....2:00 Matinee.....two tickets.....pls let me know....THANK YOU...MARGARET MCMILLAN
Our Response on Thursday, Dec 27, 2012 at 4:33 PM:
Hello Margaret! We're so glad that you and your granddaughter had a great time at "Annie!" We've emailed you a link to the tickets available for "The Lion King" show on May 25. What a great show that is, too! Your granddaughter would have a blast.
On Tuesday, Dec 25, 2012 at 1:05 PM Gustavo said:
AWESOME Tickets, super fast transaction. Great experience I will definitely buy my next ticket at Ticket Liquidator.

You guys are RockStar!!!

Our Response on Thursday, Jan 24, 2013 at 10:14 PM:
Hello Gustvao! Thanks so much for your kind words!!! We're thrilled to know that everythin went well for you with your order and that you had a great time! Glengarry Glen Ross is such a great play!
On Monday, Dec 24, 2012 at 6:16 PM kara said:
I just purchased two tickets, in my name kara m and I wished for them to be sent to james m my husband as a gift. thank you some how I missed the part where to be sent to a different name. same address. thank you very much merry christmas
Our Response on Thursday, Dec 27, 2012 at 1:48 PM:
Hello Kara! Thanks so much for your feedback! Please reach out to us via email or telephone should you need any immediate assistance with your ticket order. We monitor emails and phone contacts before any submissions through our feedback tool so we can be sure to address any pressing issues for customers.

In your case, we see that your seller has already acted to ship the tickets that you purchased. You'd just want to each out them (we emailed you their information) with the new address. Your seller could then request an address change with FedEx and - voila - all will be well.

Thanks so much! Please let our manager know if you don't have a resolution by Friday: molly@ticketliquidator.com.
71-80 of 1280 comments.

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