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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!




41-50 of 1270 comments.
 
On Sunday, Jun 23, 2013 at 4:54 PM Tiffany A said:
I just wanted to say thank you to the awesome support team that helped me purchase Paul McCartney tickets for July 12th! The particular associate who helped me was Richard(ext 1809); he was so helpful, extremely kind, and made my ordering experience fantastic. I had called in for help on ordering tickets before I could even place an order and I was connected to Richard. He answered all of my questions regarding use of prepaid cards and ordering options. Upon ending my first phone call, he gave me his extension so I could call him personally with anymore questions I may have had. I called back about 4 hours later to purchase my tickets and he still remembered which venue I was looking for! I have ordered tickets from numerous competitor websites and have NEVER received such quality customer service as I did with Richard from Ticket Liquidators. My E-tickets were e-mailed within 10 minutes of receiving my confirmation e-mail which impressed the heck out of me! I would recommend this site to anyone looking for concert tickets, my overall experience was outstanding. Thanks again, guys!
 
Our Response on Thursday, Jun 27, 2013 at 12:51 PM:
Hello Tiffany! Thanks so much for your kind words! We're so happy to know that you are pleased with how your order progressed! We'll be sure to pass along the good word to Richard. We know how important it is to provide the best service possible to our customers and we strive to ensure that everyone leaves their event with a smile on their face. Please let us know when we can help with tickets again!!
 
On Wednesday, Jun 12, 2013 at 10:36 AM Gloria said:
Thank you for an amazing night. Last night I took my fiance out as a birthday present to see Motown and he was amazed by the GREAT seats we got. The Motown show is SPECTACULAR.

It is also true that I had to endure some stress due to the tickets delivery arrangement but I called the ticket vendor and they were able to help me.

I would continue doing bussiness with TL and recommend it to all my friends.
 
Our Response on Wednesday, Jun 12, 2013 at 10:51 AM:
Hello Gloria! Thank you for your feedback! We're so glad that you and your fiance had a great time seeing "Motown" the other night - that's wonderful!! "Motown" is supposed to be such a great show! We're nevertheless sorry for any concern you experienced with the delivery situation. Please let us know what we could do next time to help you better enjoy your purchase experience!
 
On Saturday, Jun 08, 2013 at 10:16 PM Kelli said:
I have a very long story but to the point I called Quality Deals (seller of the tickets from this website ) to find out how to change my purchase to a new name and credit card (after a divorce)

my purchase was made months ago and the arena only accepted my ID and Credit Card as a proof of enterence. The rep I got on the phone... told me... that they sent me emails and at this time he could not help me. The concert was within 48 hours... I then called Ticket Liquidator and got an amazing rep, Alex, that not only called Quality Deals, was treated the same way but called me back and found a way to make sure I got the new info into Flash Tickets, gave me an 800 # if I had an issue. He was super friendly, apologized for the treatment I received and even helped me log into the site and make sure I knew how to get tickets at the arena.
 
Our Response on Monday, Jun 10, 2013 at 12:12 PM:
Hello Kelli! Thank you very much for your feedback! We're very sorry to hear that your ticket seller was not helpful when you called them about your ticket purchase. We expect all the sellers who list tickets on our exchange to communicate fully and respectfully to customers. We enforce penalties on those sellers who do not fulfill our expectations of high-level customer service. We will have a word with your seller to ensure they provide better servicing in the future - but, for now, we're happy to know that our representative was able to assist!
 
On Thursday, Jun 06, 2013 at 9:04 PM Anne said:
Great experience! Received my tickets a few days after placing my order. Was kept up to date on the status and tracking of my tickets. I would definitely buy from this site again!!
 
Our Response on Friday, Jun 07, 2013 at 4:07 PM:
Hello Anne! Thank you for your kind feedback about your order! We're thrilled to know that you received your tickets so quickly and that you're so happy with your purchase! We hope you have a great time seeing Pink!!
 
On Sunday, May 26, 2013 at 11:24 PM Scott said:
Ticket Liquidator did it again! I have been using TL for a year now. It started last summer when I was comparing prices on TL versus the other sites, including Stub Hub. The prices here were lower, the seats were better and the customer service.....EXCELLENT! I live in Utah but travel to Phoenix several times a year. When I go in the summer I try to catch as many Diamondback games as I can. I went to Spring Training this past March and found some amazing deals! Keep up the great job and you will have a lifelong customer! I recommend Ticket Liquidator to all my friends.



Scott in Utah.
 
Our Response on Tuesday, May 28, 2013 at 3:47 PM:
Hello Scott! WHAT A GREAT REVIEW! Thank you so much! It's always such a pleasure to hear from our customers and to know more about your event experience! We know that going to a game or a show is about more than a ticket and a seat and so we do our best to try and make the experience memorable for you! We hope you have a great time at the big game!!
 
On Monday, May 13, 2013 at 7:42 AM Shari said:
My experience with Ticket Liquidator was great. The rep I spoke to on the phone was very helpful in answering my questions and reassuring that the tickets would arrive well before the game. The seats were great and reasonably priced. Thanks
 
Our Response on Monday, May 13, 2013 at 10:19 AM:
Hello Shari! Thanks so much for the kind review! We're glad you enjoyed your seats and we're especially glad that you enjoyed the customer service from our representative! We aim to provide the friendliest service possible anytime anyone places an order through us. We'll be sure to pass on your kind words to our representative!!
 
On Saturday, May 04, 2013 at 7:29 AM m said:
To whom it may concern

I have never used this service before. I went to see Don Rickles and have left it to late however I goggle for tickets and Ticket Liquidator came up and they set me up. I was very nervous about giving my visa over the phone. However I took a chance and well I must say all could not have been better. Tickets showed up fast with emails updating me letting me know all the details and more.

Show was great and I go more then I could have asked for.

Very Impressed

Thanks a ton

Mike Humphreys
 
Our Response on Monday, May 06, 2013 at 10:45 AM:
Hello Mike!! Thanks so much for your very kind words! We're thrilled that you had a great time seeing Don Rickles! He's a classic perform! We hope that we can help you with tickets again in the near future!
 
On Thursday, May 02, 2013 at 4:37 PM Lena said:
I bought these tickets for my son and grandson (age 5) who just moved to the Houston area from Detroit. All of the little extras that you included, such as the directions, restaurants in the area, the map of the park, and even the weather forecast, was exceptionally helpful. I am sure that their father-son day at the ballpark will be a wonderful and memorable experience. Thank you---Lena Block
 
Our Response on Monday, May 06, 2013 at 11:59 AM:
Hello Lena! You are most welcome - and thank you for the kind words! We certainly hope that your son and your grandson had a great time together at the big game! We try our very best to provide as many helpful event-related tips as we can for our customers! The less you have to worry about, the better!!
 
On Wednesday, May 01, 2013 at 12:29 AM Scott said:
I am sincerely impressed with the remarkable customer service I received today from Braye. Actually, I was only calling to order replacement tickets, but she undertook to work through a very complicated situation. I've purchased from you guys before and will definitely be back -- I don't think the other ticket brokers even come close.
 
Our Response on Wednesday, May 01, 2013 at 11:08 AM:
Hello Scott! Thank you so very much for your kind words! We're thrilled to know that you were so happy with Braye's service and that she was able to take good care of you! We at TL pride ourselves in customer service and transparency and truly appreciate your taking time out of your busy day to let us know how happy you are with Braye's assistance!!
 
On Wednesday, Apr 17, 2013 at 3:10 PM Michael said:
Thank you,k thank you Ticket Liquidator/Glory Days tickets for all your help in resolving a pretty major problem with our order yesterday (a problem entirely of our own making). Everyone was pleasant, helpful and efficient, and we can't wait to go to our event! We will definitely be back, and will recommend you to friends!!
 
Our Response on Wednesday, Apr 17, 2013 at 3:16 PM:
Hello Michael! Thank you so much for your kind words! We're so glad that you were impressed with the customer service that you received for your ticket order! We pride ourselves on our customer service and we want to do everything possible to make sure that that same level of service is provided by the sellers in our network!
 
 
41-50 of 1270 comments.



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