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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!




41-50 of 1277 comments.
 
On Thursday, Aug 01, 2013 at 1:01 AM Wedad said:
i want additional one more ticket in the same raw pls ...


 
Our Response on Monday, Aug 05, 2013 at 12:48 PM:
Hello Wedad! Thank you for your feedback! We have already reached out to you via email. Your seller might be able to assist by adding an additional ticket to your order. We also directed you towards some tickets still available for purchase on our exchange.
 
On Wednesday, Jul 31, 2013 at 9:59 AM Angie said:

I really liked the email with the driving directions, map and weather. Very Helpful. Great experience. Can't wait for the Concert!!!!
 
Our Response on Wednesday, Jul 31, 2013 at 2:44 PM:
Hello Angie! Thank you for your feedback! We're so glad that you liked the pre-event email we sent with the driving information! We hope you have a wonderful time at the concert!!
 
On Friday, Jul 26, 2013 at 9:53 AM Terry said:
Everything was perfect, tickets in hand, shipped quickly, and can't wait for Eagles and great seats!
 
Our Response on Friday, Jul 26, 2013 at 12:18 PM:
Hello Terry! Thanks so much for your feedback! We're so happy to hear that things went well with your order! We pride ourselves in providing customers with an easy and hassle-free order experience. We hope you have a great time at the event!!
 
On Thursday, Jul 25, 2013 at 4:10 PM sherri said:
I liked the intimate setting

show was awesome

Kenny G is awesome



thanks snb


 
Our Response on Friday, Jul 26, 2013 at 12:20 PM:
Hello Sherri! Thanks for taking the time to leave feedback on our site! We're glad that Kenny put on such a good show for you the other day! He's such a great performer!! We hope to help you see him again sometime soon!
 
On Wednesday, Jul 10, 2013 at 10:03 PM carolyn said:

Was just curious why the ticket price printed on my ticket was $79 but I was charged $150?



Thanks

Sue Fowler


 
Our Response on Thursday, Jul 11, 2013 at 11:40 AM:
Hello Sue! Thank you for your feedback and your question! We'd be happy to assist...

Briefly, we at Ticket Liquidator are a nationwide network through which professional ticket-selling companies resell tickets to popular sporting, concert, and theater events. The tickets you see listed for sale on our website are owned, priced, and shipped by independent sellers who have been verified as legitimate by us through a pre-screening process. The sellers price tickets based on their perception of how much the tickets are worth on the open market. (This is different from the fiat price put on tickets by venues, which, typically, bears little resemblance to the real market value of tickets.) The end result is that tickets listed through our site are priced either above or below face value by their seller.

In your case, the seller for your order priced the tickets above face value because the event concerned was very popular (The Eagles!!) and demand for the tickets was very high. The tickets likely sold out from the venue very quickly and were only available to purchase through secondary ticket market exchanges. Your seller priced the tickets in accordance with the high demand for the tickets. (It's also true, too, that your seller may have paid more money to access the tickets to begin with - for instance:by joining a fan club or paying a special premium for early ticket access.)

Above all, though, we hope that you had a wonderful time at your event and that The Eagles did you proud!!
 
On Sunday, Jul 07, 2013 at 2:22 AM Denal said:
My mother and I went to the Beyonce concert in Oklahoma and had a blast! There wasn't any problems with anything! We will defiantly use this website again!
 
Our Response on Monday, Jul 08, 2013 at 12:05 PM:
Hello Denal! Thanks so much for your kind words! We're thrilled that you and your mom had such a great time seeing Beyonce the other night! Beyonce is such a greater performer!!
 
On Friday, Jun 28, 2013 at 9:41 AM Sharon said:
My experience with this order was great. The best online ticket purchase I've made. The sight was easy to use and the seller sent the eTickets to me right away even though they were not supposed to be available until 9/18. I've used your site before, and I'll definitely use it again! Thanks.
 
Our Response on Friday, Jun 28, 2013 at 1:40 PM:
Hello Sharon! Thank you so much for your kind words! We're thrilled to know that everything proceeded so well with your order! We certainly expect the very best service from the sellers who use our exchange! Please let us know if we could assist any further with your order!
 
On Sunday, Jun 23, 2013 at 4:54 PM Tiffany A said:
I just wanted to say thank you to the awesome support team that helped me purchase Paul McCartney tickets for July 12th! The particular associate who helped me was Richard(ext 1809); he was so helpful, extremely kind, and made my ordering experience fantastic. I had called in for help on ordering tickets before I could even place an order and I was connected to Richard. He answered all of my questions regarding use of prepaid cards and ordering options. Upon ending my first phone call, he gave me his extension so I could call him personally with anymore questions I may have had. I called back about 4 hours later to purchase my tickets and he still remembered which venue I was looking for! I have ordered tickets from numerous competitor websites and have NEVER received such quality customer service as I did with Richard from Ticket Liquidators. My E-tickets were e-mailed within 10 minutes of receiving my confirmation e-mail which impressed the heck out of me! I would recommend this site to anyone looking for concert tickets, my overall experience was outstanding. Thanks again, guys!
 
Our Response on Thursday, Jun 27, 2013 at 12:51 PM:
Hello Tiffany! Thanks so much for your kind words! We're so happy to know that you are pleased with how your order progressed! We'll be sure to pass along the good word to Richard. We know how important it is to provide the best service possible to our customers and we strive to ensure that everyone leaves their event with a smile on their face. Please let us know when we can help with tickets again!!
 
On Wednesday, Jun 12, 2013 at 10:36 AM Gloria said:
Thank you for an amazing night. Last night I took my fiance out as a birthday present to see Motown and he was amazed by the GREAT seats we got. The Motown show is SPECTACULAR.

It is also true that I had to endure some stress due to the tickets delivery arrangement but I called the ticket vendor and they were able to help me.

I would continue doing bussiness with TL and recommend it to all my friends.
 
Our Response on Wednesday, Jun 12, 2013 at 10:51 AM:
Hello Gloria! Thank you for your feedback! We're so glad that you and your fiance had a great time seeing "Motown" the other night - that's wonderful!! "Motown" is supposed to be such a great show! We're nevertheless sorry for any concern you experienced with the delivery situation. Please let us know what we could do next time to help you better enjoy your purchase experience!
 
On Saturday, Jun 08, 2013 at 10:16 PM Kelli said:
I have a very long story but to the point I called Quality Deals (seller of the tickets from this website ) to find out how to change my purchase to a new name and credit card (after a divorce)

my purchase was made months ago and the arena only accepted my ID and Credit Card as a proof of enterence. The rep I got on the phone... told me... that they sent me emails and at this time he could not help me. The concert was within 48 hours... I then called Ticket Liquidator and got an amazing rep, Alex, that not only called Quality Deals, was treated the same way but called me back and found a way to make sure I got the new info into Flash Tickets, gave me an 800 # if I had an issue. He was super friendly, apologized for the treatment I received and even helped me log into the site and make sure I knew how to get tickets at the arena.
 
Our Response on Monday, Jun 10, 2013 at 12:12 PM:
Hello Kelli! Thank you very much for your feedback! We're very sorry to hear that your ticket seller was not helpful when you called them about your ticket purchase. We expect all the sellers who list tickets on our exchange to communicate fully and respectfully to customers. We enforce penalties on those sellers who do not fulfill our expectations of high-level customer service. We will have a word with your seller to ensure they provide better servicing in the future - but, for now, we're happy to know that our representative was able to assist!
 
 
41-50 of 1277 comments.



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