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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!




91-100 of 1277 comments.
 
On Saturday, Sep 29, 2012 at 6:21 PM Sandra F. said:
Purchase went very smoothly! I called back with questions, and they were fully addressed. My daughter and granddaughter were in line, ready to enter the Fresh Beat Band concert, when my daughter noticed someone had taken her tickets out of her pocket. While juggling a 2 year old, in the rain, someone did this to my little family! An officer came over to help my daughter ( she was hysterical.) All she had to do was show her email from you guys, and she was in the door! The middle aged couple that were sitting in her front row seats were escorted out of the amphitheater. I hope they were arrested! My daughter called me as soon as the concert ended to tell me my granddaughter had the time of her 2 year old life! I was fretting over paying so much for front row seats, but it was worth every penny! Thank you Ticket Liquidator! I don't think things would have worked out this well if I had purchased from another company.



Sandy Johnson
 
Our Response on Tuesday, Oct 02, 2012 at 1:14 PM:
Hello Sandra! Thank you for your kind words! We're very sorry to hear about the trouble you experienced at the venue - but we're glad everything was resolved and that your daughter (and granddaughter) had such a great time! We know how important these "first concerts" are to the little ones and know that your granddaughter will always remember seeing the Fresh Beat Band! Maybe next time it's going to be... Justin Bieber? :o)
 
On Wednesday, Sep 26, 2012 at 10:58 PM Lauren said:
Molly; when I went to see what restaurants are near Verizon theater the link stated that it could not recognize the address for the theater so no listings were given.

~Lauren
 
Our Response on Thursday, Oct 04, 2012 at 4:46 PM:
Hello Lauren! Thanks so much for your feedback! We're sorry to hear about the mapping issue. We access the directions through Google and so we'll check up to make sure the address is inputted there correctly. We hope you enjoyed the big show!!
 
On Tuesday, Sep 25, 2012 at 12:05 PM Belva M said:
IL VOLO WAS WONDERFUL. THEY ARE INCREDIBLY TALENTED. HOWEVER, THE VENUE WAS AN EMBARRESMENT, POORLY LIT & UNAPPEALING FOR A SHOW OF THIS KIND. IT WAS SO DARK YOU COULD NOT SEE THEIR FACES. IT WAS UNCOMFORTABLE WITH SMALL FOLDING CHAIRS. IT WAS SO DARK THEY COULD NOT WALK THRU THE AUDIENCE AS THEY USUALLY DO. WHEN I SPEND ALMOST $300 FOR TICKETS, I DO EXPECT A NICER VENUE FINALLY, THE WORST PART WAS FINDING OUT OUR SEATS WERE NOT CLOSE TO THE FRONT SECTION 9 ROWS BACK FROM THE ORCHESTRA AS THE SALESPERSON SAID THEY WOULD BE BUT HALF WAY BACK OF THIS HUGH BUILDING. WE COULD NOT EVEN SEE THE FACES OF THE PEOPLE ON THE STAGE. IT WAS A DISAPPOINTMNET AND WE WERE NOT THE ONLY ONES WHO FELT THIS WAY. WE WILL NEVER PURCHASE TICKETS FROM TICKETLIQUIDATOR AGAIN.
 
Our Response on Thursday, Oct 04, 2012 at 4:57 PM:
Hello Belva! Thanks for your feedback! We're very sorry to hear that you were disappointed with the tickets you received. We at TL want all the customers who order through our site to have the very best of event experiences.

In regards to your seating, you ordered through us the following:

Event: Il Volo Sep 22 2012 7:30PM
Venue: Bayou Music Center (Formerly Verizon Wireless Theater - TX) in Houston, TX, United States of America
Section: 105 Row: C

If you look at the map of the Bayou Music Center, section 105 is in back of section 102 - so you would have been placed early in section 105. This would not put you only 9 rows away from the stage. It's therefore a little unclear as to why you believed you would be located closer to the stage.

We're nevertheless sorry for the confusion and hope we could assist you in the future with even better tickets to an even better event!
 
On Friday, Sep 21, 2012 at 2:10 AM Ayana said:
I just wanted to thank you. We had an awesome time. I was really impressed with the communication as well as the prompt response when I had a question. I will be using your services again, and I will be sharing my pleasant experience with friends and co-workers.
 
Our Response on Friday, Sep 21, 2012 at 11:22 AM:
Hello Ayana! You are most welcome! We're just happy that you enjoyed your order experience so much and that things went so well for you. We want the very best for our customers and hope that we provide the best possible service for your ticketing needs. Hope to see you (or your friends and/or family) soon!
 
On Sunday, Sep 16, 2012 at 2:31 PM Lilia said:

We enjoyed the concert very much. Had great seats. We were not disappointed in the least. My tickets arrived in a timely manner via Fed Ex. The park-n-ride was wonderful. We were delivered and picked up! Best way ever to get to the Hollywood Bowl.



Definately no complaints.



Thank you for your follow up.


 
Our Response on Sunday, Sep 16, 2012 at 2:39 PM:
Hello Lilia! Thanks so much for your kind feedback! We're so glad that you enjoyed your spell at the Hollywood Bowl - and thanks for the park-in-ride tip! Please let us know if we can ever help you in the future with more tickets to another great event!
 
On Tuesday, Sep 04, 2012 at 4:20 PM Domnna said:
I would use Ticket Liquidator again, the experience was great, the seats were great.

I recieved an email couple of days ahead of the concert with very useful information pertainint to the event I was attending.

Great Service

thank you

Donna H
 
Our Response on Wednesday, Sep 05, 2012 at 12:38 PM:
Hello Donna! Thanks so much for your kind comments! We're thrilled to know that you had a great time and certainly look forward to the time when we can help you find tickets to another special event!!
 
On Thursday, Aug 23, 2012 at 10:14 PM Miguel said:
When I ordered from Ticker Liquidator I was worried the tickets were going to be counterfeit because I never buy resold tickets. Well, the tickets arrived super fast (2 or 3 days!) and sure enough, they were real and we had an amazing time with Red Hot Chili Peppers! They were also great seats, I thought the price markup was very reasonable for tickets I couldn't have otherwise gotten from Ticketmaster because the good seats sold out. Thank you so much, I will use this site again.
 
Our Response on Friday, Aug 24, 2012 at 10:21 AM:
Hello Miguel! Thanks for your kind feedback! We're so glad we were able to help you find tickets to the Red Hot Chili Peppers! It can indeed be tricky to find tickets through primary ticketing sources sometimes. We at TL are here to help you access tickets when the primary sources can only offer bad seats or even no seats. We hope to see you back soon!!
 
On Saturday, Aug 18, 2012 at 7:57 AM Suzanne said:
Tickets arrived just when you said they would -- well in advance of the Sept. 26 concert -- and your communication throughout the process has been excellent. I'll certainly return to Ticket Liquidator the next time I need tickets for a concert or other event. Thank you!
 
Our Response on Tuesday, Aug 21, 2012 at 9:03 AM:
Hello Suzanne! Thank you for your kind words! We're so glad you have your tickets safe and sound and that you are so pleased with your order experience. We do our best to keep in communication with customers and want to make you feel like we care about your purchase. Have a great time at the big event!!
 
On Friday, Aug 17, 2012 at 11:46 AM Grace said:
I would just like to thank Ticket Liquidator for their superb customer service. I had issues with my tickets that came from Exclusive Seating (not happy with them) but Ticket Liquidators acted swiftly and made absolute sure that I was happy with the tickets I purchased. Thank you TL for setting a fabulous example of outstanding customer service. ps: your system of ordering, tracking, and online interactivity works seemlessly and excellently, too! My tickets were for Jason Aldean and Luke Bryan in Cincinnati Ohio on Aug. 16 2012.
 
Our Response on Tuesday, Aug 21, 2012 at 9:13 AM:
Hello Grace! Thank you for your feedback - how very nice! We definitely take our role as advocate for customers very seriously and want to make sure that you are happy with your ticket-buying experience. We know how daunting it can be to order event tickets online and so our goal is to make the process a little less daunting and a little more customer-friendly. We're so glad that we were able to help you out and look forward to "seeing" you again!!
 
On Wednesday, Aug 08, 2012 at 10:05 AM Brittany said:
Lets start off by saying I had only 5 days left to find tickets to Kelly Clarkson's concert in AL. I came across this website and found 2 tickets to 2ND ROW SEATS! I bought them immediately..but scared to death that they weren't legit or that I wouldn't get them on time. While I was waiting for them to arrive, I had multiple emails from Ticket Liquidator reminding me of the concert, also giving me information on the weather in AL and other cool stuff. 2 days after I purchased the tickets online, I got them in the mail by Fedex. So, I saw my idol and very most favorite singer/person ever..my dream came true!

This website is awesome. Thank you ticket liquidator for fulfilling my dream!
 
Our Response on Thursday, Aug 16, 2012 at 4:58 PM:
Hello Brittany! WOW - thanks so much! Fulfilling people's dreams is what we like to do!! We know how important it is for people to see their favorite team, band or performer and we know how much hard-earned money goes into buying those event tickets. We're honored to know that you trusted us with your ticket sale and we're even happier to know how much you enjoyed the big event!
 
 
91-100 of 1277 comments.



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