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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!




1-10 of 1275 comments.
 
On Friday, Aug 29, 2014 at 6:13 PM Steven said:
I was pleased to receive my tickets so promptly. I was also pleased that I paid $250.00 for tickets that cost the scalper only $89.75. So if you want to pay 280% more than the original price, Ticket Master and Ticket Liquidator is the place to purchase your tickets.
 
Our Response on Tuesday, Sep 02, 2014 at 10:53 AM:
Hello Steven! Thank you for your comments!

In regards to the delivery issue, we're glad to hear that you received your tickets very promptly from the seller. We expect sellers to deliver tickets as soon as they can and even rate sellers based on how quickly they fulfill a ticket order. We don't want customers waiting around for their tickets any longer than necessary or otherwise being concerned about when they're going to receive their tickets. That's why we work hard to keep customers as up-to-date as possible about the status of their tickets' shipment.

On the pricing issue, it is indeed true that the tickets on our marketplace are being resold (and therefore repriced) by professional ticket-sellers throughout the United States (and beyond!). These sellers price tickets based on what they believe the tickets are worth on the open market and also based on the cost incurred by them to access the tickets. These costs are in addition to the face value price printed on the tickets themselves and often compensate the seller for money they spend to access tickets from specialized resources so that you can later buy those tickets at your leisure without having to scramble for them on the day of a major onsale.

Either way, we hope you have a wonderful time at the event! Give our best to Theresa Caputo!
 
On Friday, Aug 29, 2014 at 3:19 AM Shinji said:
I received my tickets in London. I did not know accommodations in London until one week before departure. Therefore I was very uneasy. A ticket was finally available, and I am satisfied.
 
Our Response on Friday, Aug 29, 2014 at 10:30 AM:
Hello Shinji! Thanks for your comments! We're sorry to hear about any confusions associated with the delivery of your tickets - but, of course, everything turned out okay! Sometimes tickets aren't available to ship until closer to the event date due to delays in printing or distribution from the venue. It's nevertheless the duty of the seller to make sure you get your tickets regardless - and we're here to make sure they do that!
 
On Wednesday, Aug 27, 2014 at 2:43 PM Karen said:
MOTOWN: THE MUSICAL....SanFran....What a wonderful show!!! Everything was super!!
 
Our Response on Thursday, Aug 28, 2014 at 12:04 PM:
Hello Karen! Thanks so much for your kind words! We're thrilled to hear that you had a great time at the show! We've heard nothing but rave reviews for the show from other customers who've seen it. So glad you had yourself a super good time!!!
 
On Friday, Aug 22, 2014 at 8:57 AM Eric R said:
I was uneasy ordering from a site I'd never used, but Ticket Liquidator customer support quickly put me at ease! The tickets I purchased were THE BEST SEATS IN THE HOUSE at a crazy low price! I would recommend this company to anybody and will tell all my friends and family! Thanks for a memory of a lifetime!!!
 
Our Response on Monday, Aug 25, 2014 at 10:09 AM:
Hello Eric! Thanks so much for your kind words about your ticket-buying experience! The main thing for us is that you found our customer support to be so helpful and reassuring! We want to make all customers feel comfortable when they purchase tickets. There's no point in purchasing tickets when you feel worried about your order - that's no fun!! We're always here to help and make sure things go well with your order.
 
On Wednesday, Jul 30, 2014 at 2:30 PM Christina said:
The service is amazing!! During my order, I forgot to input the summer promo code and missed out on saving 10%. As soon as I realized, I called their toll free number and was greeted by a lovely representative with almost no wait time.



Although they weren't able to deduct the 10% discount (because the money goes directly to the vendor) they generously agreed to mailing me a cheque with the appropriate discount amount.



THANK YOU!!
 
Our Response on Friday, Aug 08, 2014 at 5:14 PM:
Hello Christina! What a great review - thank you so much! We're thrilled that you were so pleased with the service you received! We did indeed have a promotion going and we wanted to make sure that our customers benefited from the opportunity! We hope you have a great time at your event!
 
On Wednesday, Jun 25, 2014 at 2:40 PM Sheldon said:
Heart with Jason Bohnam was excellent, those girls can really cover Led Zep, and having Jason on drums was the cherry on top.
 
Our Response on Thursday, Jun 26, 2014 at 4:54 PM:
Hello Sheldon! Thanks so much for your kind words! We're thrilled to hear that you had a great time seeing Heart and Jason Bonham! We hope we can help you to see Jason banging on those drums another time!
 
On Wednesday, Jun 11, 2014 at 4:22 PM Lori L said:
Very good seats, easy to purchase and overall wonderful experience. Thank you!
 
Our Response on Monday, Jun 16, 2014 at 6:04 PM:
Hello Lori! Thank you so much for the kind words! We're happy to hear that your purchase experience was so easy and that you were pleased with how everything went! It looks like you went to see the England-vs-Honduras game - what fun! We hope your team pulled off a win for you!!
 
On Friday, May 30, 2014 at 1:12 PM Denise A said:
Chris just helped me purchase tickets to four plays for my upcoming trip to NYC aka Theatre Splurge. He couldn't have been more helpful, knowledgeable and patient; really, a delight person and experience. I only wish ALL my online transactions could be this positive. Looking forward three wonderful days at the theatre. Thanks for making it possible.
 
Our Response on Monday, Jun 02, 2014 at 5:59 PM:
Hello Denise! Thank you so much for your kind and generous feedback! We'll definitely let Chris know how happy you were with his support! It sounds like you have a great evening of theater lined up!!
 
On Friday, May 23, 2014 at 11:28 AM robert said:
This purchase was flawless particularly since I waited until only 4 days before the performance to order tickets. The order was processed quickly and the tickets arrived a day before the date required-wow!. And cant beat the price. Nice to see a seller deliver on what they promise. Great Job- it was a great concert!
 
Our Response on Friday, May 23, 2014 at 6:06 PM:
Hello Robert! What a great review - thanks so much! "Flawless" is a word that we like to hear! We want you to get your tickets as quickly as possible and we even rate sellers on how quickly they provide tickets to customers. We're just so glad that you had a great time at the event - and, more importantly, that your trouble-free order allowed you to enjoy your time to the max!!
 
On Tuesday, Apr 01, 2014 at 10:07 AM Latasha said:
I bought 2 tickets for my daughter and I to attend Disney on Ice. After my purchase I was able to immediately print my tickets. Everything worked out perfectly and it was an amazing show! I look forward to purchasing more tickets from this site!
 
Our Response on Tuesday, Apr 01, 2014 at 1:58 PM:
Hello Latasha! Thanks so much!! We're so glad that you liked our snazzy E-Ticket Download feature - especially the instant variety! We want to make ticket buying as easy for everyone as possible. That's especially true when a child is involved and Mom and Dad feel the pressure. We don't want you to be worried - so we're glad to play our part and keep things as simple as can be for you!
 
 
1-10 of 1275 comments.



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