Customer Feedback
Read what customers like you have to say about us.Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Sunday, Aug 26, 2012 at 6:12 PM Mary Ellen said:  I am very upset that I was charged $219.00 each for tickets with a face value of $50.00, plus a service fee of $81.04. You should post the face value of the tickets you are selling so the customer would know what they are getting. While your price was similar to prices found on other websites, not knowing the face value of the ticket made it difficult to determine how the price compared to the value. I don't think a scalper would have sold these tickets for the price you charged. Our Response on Wednesday, Sep 05, 2012 at 5:43 PM:
Hello Mary Ellen! Thank you for taking the time to leave feedback on our site. We've addressed the face value and the service fee issue in the past (see below) but would like to address the issue you mentioned about not advertising the face value of tickets.
There are a few reasons for this...
First, we at TL don't directly own event tickets and therefore don't have inside knowledge about ticket face value. There are over 70,000 events listed on our exchange, too, so we couldn't possibly research the face value of every single ticket for every single event. We don't believe it would be a good use of our resources to spend time and money researching ticket face values - especially since we'd have to pass those costs off to consumers.
Second, the face value of a given ticket is not necessarily what your ticket seller paid to access the ticket. Sometimes venues part with tickets below face value (season ticket sales) and other times ticket sellers access event tickets from other third-party suppliers. The end result is that the face value of a ticket can give customers the wrong idea about the profit margins of their seller.
Third, the face value of a given ticket is not always representative of what that ticket is really worth. Almost any other product you can buy is priced by its owner based on the rule of supply and demand - market value and so forth. Event tickets have traditionally been stamped with a fiat price that bears little relation to the real worth of an event experience (from the customer's perspective).
And, of course, it's worth pointing out that hardly any product in the marketplace advertises its initial sale price... No one knows how much their local clothing store really paid for that dress in the window. No one knows how much their local florist really paid for those flowers.
The fact that the initial sale price of event tickets isn't printed for all to see is thus not an unusual thing. On Sunday, Aug 26, 2012 at 3:40 PM W Michele said: I found and bought 2 tickets for my boyfriend and I. Of course, narturally and very obviously if someone buys 2 tickets they would ecxpect to recieve the seats to be next to one another. No not in my case, I have received 2 tickets with a seat between us. I didn't see anything on the notes that the seats would be separated and I don't see anything on the shipping invoice/paperwork indicating that. Whatever reason there is would not be acceptable in my opinion unless the shipper accidently sent ta wrong ticket wrong printout by mistake. Our Response on Sunday, Aug 26, 2012 at 5:01 PM:
Hello Michele! Thanks so much for your feedback - but no worries! It is indeed true that all tickets on our site are guaranteed to be together unless explicitly stated otherwise. The tickets you received from your ticket seller should therefore be juxtaposed. Please nevertheless know that some venues label seats in odd or even chunks rather than straightly consecutive. So, for instance, one side of the venue may contain only odd- or even-numbered seating. This results in seats (2, 4, 6 - etc) that appear to be separated but that are actually together. There’s no need to worry about the consecutivity of our seats in such situations.
In your case, we checked and your event is in a theater venue (theater venues tend to have the odd- and even-numbered seating). You can double-check with the venue, but you should be all set! On Thursday, Aug 23, 2012 at 10:14 PM Miguel said: When I ordered from Ticker Liquidator I was worried the tickets were going to be counterfeit because I never buy resold tickets. Well, the tickets arrived super fast (2 or 3 days!) and sure enough, they were real and we had an amazing time with Red Hot Chili Peppers! They were also great seats, I thought the price markup was very reasonable for tickets I couldn't have otherwise gotten from Ticketmaster because the good seats sold out. Thank you so much, I will use this site again. Our Response on Friday, Aug 24, 2012 at 10:21 AM:
Hello Miguel! Thanks for your kind feedback! We're so glad we were able to help you find tickets to the Red Hot Chili Peppers! It can indeed be tricky to find tickets through primary ticketing sources sometimes. We at TL are here to help you access tickets when the primary sources can only offer bad seats or even no seats. We hope to see you back soon!! On Saturday, Aug 18, 2012 at 7:57 AM Suzanne said: Tickets arrived just when you said they would -- well in advance of the Sept. 26 concert -- and your communication throughout the process has been excellent. I'll certainly return to Ticket Liquidator the next time I need tickets for a concert or other event. Thank you! Our Response on Tuesday, Aug 21, 2012 at 9:03 AM:
Hello Suzanne! Thank you for your kind words! We're so glad you have your tickets safe and sound and that you are so pleased with your order experience. We do our best to keep in communication with customers and want to make you feel like we care about your purchase. Have a great time at the big event!! On Friday, Aug 17, 2012 at 11:46 AM Grace said:  I would just like to thank Ticket Liquidator for their superb customer service. I had issues with my tickets that came from Exclusive Seating (not happy with them) but Ticket Liquidators acted swiftly and made absolute sure that I was happy with the tickets I purchased. Thank you TL for setting a fabulous example of outstanding customer service. ps: your system of ordering, tracking, and online interactivity works seemlessly and excellently, too! My tickets were for Jason Aldean and Luke Bryan in Cincinnati Ohio on Aug. 16 2012. Our Response on Tuesday, Aug 21, 2012 at 9:13 AM:
Hello Grace! Thank you for your feedback - how very nice! We definitely take our role as advocate for customers very seriously and want to make sure that you are happy with your ticket-buying experience. We know how daunting it can be to order event tickets online and so our goal is to make the process a little less daunting and a little more customer-friendly. We're so glad that we were able to help you out and look forward to "seeing" you again!! On Friday, Aug 17, 2012 at 8:40 AM Ralph said: I received my tickets on time and as promised, but your directions to the event were totally incorrect. The event is for baseball which is at Kauffman Stadium, near I-70 and Blue Ridge Cutoff not the Kauffman Event Center in dowtown Kansas city, MO. The two locations are probably 5 miles from each other. Our Response on Tuesday, Aug 21, 2012 at 11:33 AM:
Hello Ralph! Thank you for taking the time to leave feedback via our feedback tool! You are referencing the email that customers receive three days before their event. The pre-event email provides customers with driving directions to the venue, a weather forecast of the venue area, and a list of local restaurants. We typically access venue address information from the venue's website - but sometimes some venues may be spread out over a large space. We're sorry for the confusion with the Kaufmann Event Center and will be sure to correct any address confusions! On Monday, Aug 13, 2012 at 11:00 AM Mary said:  This was my first experience in buying tickets. I had to sell the tickets that I purchased from you and bought other tickets from Comcast, which is who Borgata advised me to purchase from.
I needed to be on the floor level as I was taking a handicap person. The tickets that I used were a higher priced seat but the overall cost was no more than the cheaper seats I purchased from you.
I lost money, but the show was great and I learned allot about buying and selling tickets. The next time I will do it right from the beginning.
Our Response on Tuesday, Aug 21, 2012 at 11:40 AM:
Hello Mary! Thank you for kindly taking the opportunity to leave feedback on our site! We're very sorry to hear about the problems in regards to the tickets you purchased through our website. It seems that you may have misunderstood the nature of the seats and believed they were Floor tickets. We're sorry for the confusion but also glad you were able to resell the tickets through us. We all hope that you and your companion had a wonderful time at the big event! Please let us know if we can ever help you with tickets in the future and we'd be happy to give your order extra special care! On Wednesday, Aug 08, 2012 at 11:12 AM christopher said: The tickets were prompt but they were photocopies! If I'm paying $267.00 for each ticket, and they were gifts, I would like the original tickets. Handing someone a photocopied ticket for a gift is pretty lame. This is the second time this has happened and I wish the policy would change to sendng original tickets only. Our Response on Thursday, Aug 16, 2012 at 5:10 PM:
Hello Christopher! Thank you for your comments. We're sorry to hear about your unhappiness with the types of tickets you received. It would appear that you received printed out e-tickets from your seller rather than cardstock tickets. It's true that we can't guarantee any tickets will be "hard" unless that fact is explicitly stated on the ticket notes. The reason for this is because hard tickets are slowly evolving themselves out of existence.
Added to that, it's also true that the type of tickets provided by a seller for a given event can vary depending on the type of ticketing allowed for that event. Some event promoters only allow hard tickets, some only allow e-tickets, some allow hard tickets and e-tickets, and some don't even print "tickets" at all - they go "paperless!" (And then of course there's so-called "Flash Ticketing"... but that's a whole other story...)
Regardless, though, your e-tickets will indeed be valid for event entry, so, on that note, things are fine and there’s no need to worry! We only let established businesses resell e-tickets in order to ensure that paper tickets are handled with the most professional care. On Wednesday, Aug 08, 2012 at 10:05 AM Brittany said: Lets start off by saying I had only 5 days left to find tickets to Kelly Clarkson's concert in AL. I came across this website and found 2 tickets to 2ND ROW SEATS! I bought them immediately..but scared to death that they weren't legit or that I wouldn't get them on time. While I was waiting for them to arrive, I had multiple emails from Ticket Liquidator reminding me of the concert, also giving me information on the weather in AL and other cool stuff. 2 days after I purchased the tickets online, I got them in the mail by Fedex. So, I saw my idol and very most favorite singer/person ever..my dream came true!
This website is awesome. Thank you ticket liquidator for fulfilling my dream! Our Response on Thursday, Aug 16, 2012 at 4:58 PM:
Hello Brittany! WOW - thanks so much! Fulfilling people's dreams is what we like to do!! We know how important it is for people to see their favorite team, band or performer and we know how much hard-earned money goes into buying those event tickets. We're honored to know that you trusted us with your ticket sale and we're even happier to know how much you enjoyed the big event! On Friday, Aug 03, 2012 at 1:56 PM frank said: My 16 yr. old girl wanted Demi Lavato tickets and found your site. I will say that due to my eagerness for her to get the ,quickly selling, tickets I agreed to the purchase. Upon further research I found that I could have purchased the EXACT same tickets for nearly half the price. Printed them on my home computer free of the extremely high service charge and ridiculous shipping. You people should be ashamed of yourselves. Taking advantage of ignorant folk like myself. Oh well buyer be ware right?
One thing for sure . You will never get any of my money again. The only good thing I can say is that the tickets came well in advance of the show. In spite of all that we will have some quality father daughter time. You can't put a price on that. I don't know how you can advertise lowest prices.
Very disappointed in Seattle. Our Response on Thursday, Aug 16, 2012 at 4:15 PM:
Hello Frank! Thank you very much for taking the time to leave feedback on our site. We're very sorry to hear about the problems and confusion in regards to your ticket order. We at TL are indeed a nationwide network through which professional companies and trusted individuals resell tickets to sporting, concert, and theater events. This means that the tickets on our site are not being sold directly by us but rather by third party suppliers. These suppliers price tickets according to the popularity of the event concerned and so the prices of tickets on our site are going to be above or below face value.
On that note, we're sorry to hear if you could have found tickets cheaper at another location. We at TL always want customers to get the very best deal on tickets - even if that means you order them from someone else! Please know, though, that we host over 62,400 events on our exchange and therefore can't possibly know price and availability information for tickets of each of those events. We simply let ticket sellers advertise tickets for sale and let buyers choose whether or not they want to buy those tickets.
Generally speaking, when looking for tickets, the best policy is to check the venue of the event concerned (a simple Google search would help) and also ticket exchanges like Ticket Liquidator. That way you get an idea about price and availability of tickets at the direct ticketing source and also from third party sources, too. Please at least keep us in mind for your future events because you can get some great deals on our site when the venue is otherwise sold out! | | |
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