Customer Feedback
Read what customers like you have to say about us.Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Tuesday, Oct 23, 2012 at 6:53 PM Carol E. said: Thank you for the thorough + prompt service. A very pleasant experience, from the time I purchased the tickets to receiving them by FedEx.
Thank you for the additional perk of sending a map with directions to the Corral.
In appreciation,
Carol
Our Response on Friday, Oct 26, 2012 at 10:40 AM:
Hello Carol! Thanks so much for your kind words! We're so glad that you enjoyed the pre-event email we sent with the weather forecast, nearby restaurants, and directions to the venue! It's very important to us to make your ticket purchase experience as seamless as possible! On Monday, Oct 08, 2012 at 7:50 AM Sarah said: Great seats and great show!! Our Response on Monday, Oct 08, 2012 at 3:02 PM:
Hello Sarah! Thanks so much for your feedback! We're so glad that you enjoyed seeing Miranda Lambert!! On Sunday, Oct 07, 2012 at 9:28 PM kenneth said: We had excellent experience AGAIN with Washington Redskin Tickets (Before Washington Nationals Tickets)...Each time the price was fair, the tickets came on time. My experience is Ticket Liquidator's works !!! Our Response on Monday, Oct 08, 2012 at 3:06 PM:
Hello Ken! Thanks for taking the time to leave feedback via the Ticket Liquidator Feedback Tool! We're thrilled to know that you're so happy with our service and we hope the Redskins won big for you!! On Friday, Oct 05, 2012 at 9:37 AM ROBERT said:  I hate the fact that I had to go thru a company like yours to get my tickets to Pink in Phx Az. I tried to go thru the venues website because they advertise thier seats for 50.00 -100.00 dollars. But of course you cant do that on thier website, I'll be taking that up with them. I needed 5 tickets together, I was not able to find any on your website at the time of purchase in any good seats for 100.00 a piece. What I ended up with from your site and company was "NOSE BLEED SEATS" for my daughters first concert experience. Now my wife says they are better seats available on your site for 100.00 a piece, but yeh, I'm stuck with the nose bleeds. I find it totally ridiculous and insane that decent seats go for 200.00 on up for a concert. I'd like to say I wont use your site again, but unfortunately I will probably have too, I will probably have to take out a small loan to buy good seats though. Our Response on Monday, Oct 08, 2012 at 3:33 PM:
Hello Robert! Thanks for your feedback! We're sorry to hear about your unhappiness with ticket availability from the venue and also for your unhappiness with ticket pricing
In regards to ticket produce, the tickets you see listed for sale on our website are all being listed by hundreds of trusted ticket-selling companies. The prices for the tickets are all set by individual sellers based on what the sellers feel the tickets are worth and based on the individual overhead burdening the sellers from accessing the tickets concerned. The prices for tickets on our website therefore vary substantially from listing to listing and can also vary over time as an event's popularity (or the number of tickets available for the event) alters. We at TL can thus only promise tickets are available at certain prices at the time you purchase the tickets.
On the ticket availability issue, it isn't uncommon for customers to have difficult accessing event tickets (at least 'good' event tickets) from primary ticketing sources - for reasons other than ticket brokers. The percentage of tickets that go to ticket brokers is actually very small because ticket brokers don't purchase tickets differently from anyone else and because primary ticket sellers have built-in restrictions to prevent a mass buy-up of tickets. It's also true that, for many events, event promoters only release a small number of tickets to the public for sale and keep a huge chunk of the tickets for behind-the-scenes distribution to fan clubs, industry insiders, businesses, and so forth - so tickets often sell quickly because they're not as many of them onsale as many people think.
We're sorry for the confusion and sincerely hope your daughter enjoys her first concert! She's bound to have a great time no matter where she's seated! :-) On Sunday, Sep 30, 2012 at 8:52 PM deborah said: I was the victim of FALSE ADVERTISEMENT - i recently purchased tickets to a GaTech football game and the ticket liquidator site said it was a night game starting at 7pm. The information in the emails, and enclosed information with the tickets said the start time was 7pm. Once we got to Atlanta at 5pm we discovered the game was over.
I do not recommend using this service, advertising and sending incorrect times for events on tickets is inexcusable. Our Response on Thursday, Oct 04, 2012 at 5:02 PM:
Hello Deborah! Thank you for leaving feedback in regards to your event experience. We're very sorry to hear about all the trouble you encountered with your order. We see here that our event experts did note a change in event time on September 24th. You would have received an email at that time from us with the event time change information. The game did indeed change from being an evening event to a 12pm event. It is occasionally true that sporting events change event time to accommodate team needs and/or television schedules.
In your case, it sounds like your spam folder may have trapped the email we sent off to you. We'd nevertheless be happy to extend you a discount code equal to your past order total. That way you'd be able to make sure your money is ultimately used to attend a fun event! Please just email our manager Molly at molly@ticketliquidator.com. On Saturday, Sep 29, 2012 at 6:21 PM Sandra F. said:  Purchase went very smoothly! I called back with questions, and they were fully addressed. My daughter and granddaughter were in line, ready to enter the Fresh Beat Band concert, when my daughter noticed someone had taken her tickets out of her pocket. While juggling a 2 year old, in the rain, someone did this to my little family! An officer came over to help my daughter ( she was hysterical.) All she had to do was show her email from you guys, and she was in the door! The middle aged couple that were sitting in her front row seats were escorted out of the amphitheater. I hope they were arrested! My daughter called me as soon as the concert ended to tell me my granddaughter had the time of her 2 year old life! I was fretting over paying so much for front row seats, but it was worth every penny! Thank you Ticket Liquidator! I don't think things would have worked out this well if I had purchased from another company.
Sandy Johnson Our Response on Tuesday, Oct 02, 2012 at 1:14 PM:
Hello Sandra! Thank you for your kind words! We're very sorry to hear about the trouble you experienced at the venue - but we're glad everything was resolved and that your daughter (and granddaughter) had such a great time! We know how important these "first concerts" are to the little ones and know that your granddaughter will always remember seeing the Fresh Beat Band! Maybe next time it's going to be... Justin Bieber? :o) On Wednesday, Sep 26, 2012 at 10:58 PM Lauren said: Molly; when I went to see what restaurants are near Verizon theater the link stated that it could not recognize the address for the theater so no listings were given. ~Lauren Our Response on Thursday, Oct 04, 2012 at 4:46 PM:
Hello Lauren! Thanks so much for your feedback! We're sorry to hear about the mapping issue. We access the directions through Google and so we'll check up to make sure the address is inputted there correctly. We hope you enjoyed the big show!! On Tuesday, Sep 25, 2012 at 12:05 PM Belva M said: IL VOLO WAS WONDERFUL. THEY ARE INCREDIBLY TALENTED. HOWEVER, THE VENUE WAS AN EMBARRESMENT, POORLY LIT & UNAPPEALING FOR A SHOW OF THIS KIND. IT WAS SO DARK YOU COULD NOT SEE THEIR FACES. IT WAS UNCOMFORTABLE WITH SMALL FOLDING CHAIRS. IT WAS SO DARK THEY COULD NOT WALK THRU THE AUDIENCE AS THEY USUALLY DO. WHEN I SPEND ALMOST $300 FOR TICKETS, I DO EXPECT A NICER VENUE FINALLY, THE WORST PART WAS FINDING OUT OUR SEATS WERE NOT CLOSE TO THE FRONT SECTION 9 ROWS BACK FROM THE ORCHESTRA AS THE SALESPERSON SAID THEY WOULD BE BUT HALF WAY BACK OF THIS HUGH BUILDING. WE COULD NOT EVEN SEE THE FACES OF THE PEOPLE ON THE STAGE. IT WAS A DISAPPOINTMNET AND WE WERE NOT THE ONLY ONES WHO FELT THIS WAY. WE WILL NEVER PURCHASE TICKETS FROM TICKETLIQUIDATOR AGAIN. Our Response on Thursday, Oct 04, 2012 at 4:57 PM:
Hello Belva! Thanks for your feedback! We're very sorry to hear that you were disappointed with the tickets you received. We at TL want all the customers who order through our site to have the very best of event experiences.
In regards to your seating, you ordered through us the following:
Event: Il Volo Sep 22 2012 7:30PM
Venue: Bayou Music Center (Formerly Verizon Wireless Theater - TX) in Houston, TX, United States of America
Section: 105 Row: C
If you look at the map of the Bayou Music Center, section 105 is in back of section 102 - so you would have been placed early in section 105. This would not put you only 9 rows away from the stage. It's therefore a little unclear as to why you believed you would be located closer to the stage.
We're nevertheless sorry for the confusion and hope we could assist you in the future with even better tickets to an even better event!
On Saturday, Sep 22, 2012 at 11:40 AM daniel said: I bought two tickets for me and my 84 year old grandmother to go see the celtic thunder at the wang theater in boston from your company. The morning of the event i could not find the tickets so i called ticket liquidator. I was on hold for nearly an hour and when i finally talked to someone they said they could not help me and told me to call the company that they had purchased the tickets from. I believe that since i bought the tickets off of ticket liquidator and i am their customer and they would feel some obligation to answer my questions and help me out but this was not the case. All i got from ticket liquidator was overpriced tickets, poor customer service, and an inbox filled with annoying emails. Our Response on Wednesday, Sep 26, 2012 at 9:37 AM:
Hello Daniel! Thank you very much for your feedback! We're very sorry to hear about your unhappiness in regards to your order. We would not meant to make you fell put-off or otherwise ignored in regards to your tickets. The reason our representative referred you to the seller of your ticket order is because we at TL don't directly own, ship, or price the tickets on our site. We're rather like an Ebay for tickets that helps connect ticket buyers and ticket sellers and then subsequently monitors any resultant transactions. Your ticket seller is the actual one who originally accessed the tickets and so they're the only ones who might have any ability to access new copies of the tickets for you.
Added to that, it's also important to note that the ability to reaccess event tickets once they're lost depends substantially on the policy of the event promoter handling the event. Some tickets are not reprintable or re-accessible at all - some are. Your ticket seller would be the one who could provide further information for you about whether the tickets you purchased could be reaccessed by them. It is also good to speak with the seller directly because they might have had other ways of assisting you even if they couldn't reaccess the tickets for you.
In cases where ticket sellers are unable to assist customers, we're always happy to offer a generous discount on new tickets - but it actually looks like your seller was able to help out... which is great! On Friday, Sep 21, 2012 at 2:10 AM Ayana said: I just wanted to thank you. We had an awesome time. I was really impressed with the communication as well as the prompt response when I had a question. I will be using your services again, and I will be sharing my pleasant experience with friends and co-workers. Our Response on Friday, Sep 21, 2012 at 11:22 AM:
Hello Ayana! You are most welcome! We're just happy that you enjoyed your order experience so much and that things went so well for you. We want the very best for our customers and hope that we provide the best possible service for your ticketing needs. Hope to see you (or your friends and/or family) soon! | | |
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