Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.
Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.
So, if wish to leave your feedback, please click here
and get started!
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On Tuesday, Aug 27, 2013 at 8:05 AM Brandy said:
I purchased tickets to the Broncos vs. Rams preseason game. I received a phone call and an email saying that the tickets were no longer available. That was fine I understand that these things happen, but I was still charged for the tickets. I should not have to pay for something that I was not able to use. So not happy with Ticket Liquidators.
Our Response on Thursday, Aug 29, 2013 at 3:14 PM:
Hello Brandy! Thank you for your comments! We're very sorry to hear that your order was rejected by your ticket seller.
Just to explain, the ticket sellers on our website (and on our competitors' sites) have a small window of time during which they're free to accept or reject a ticket order. This is because many sellers listing tickets on our exchange are listing similar tickets (often for higher prices) on other networks, too. It’s therefore possible that a seller might sell a ticket group elsewhere before being able to remove that same ticket group from our exchange. Therefore, as a security measure, ticket sellers have a brief period of time during which they can accept or reject a ticket order for X, Y, or Z reasons. Please note, though, that rejected orders are very rare and that 99.2% of ticket orders submitted through our exchange are fulfilled by their seller. We also have a rating system in place that penalizes sellers for every order they reject.
In your case, your seller did charge you initially, but they would have refunded you right after the rejection. We also extended you a discount off a future order to assist you in purchasing new tickets for the event concerned. Please let us know if we could ever assist you with new tickets!
On Saturday, Aug 24, 2013 at 2:49 PM Joelson said:
I really want to say that you are great! I was amazed how Ticket Liquidator is willing to provide a great service even in the small details. Thank you for the awesome customer experience! The show? Well, it`s Taylor Swift... That says everything! :)
Our Response on Monday, Aug 26, 2013 at 10:30 AM:
Hello Joelson! Thank you, thank you! We're so happy to know that we were able to resolve the questions you had about your purchase. We always want to be there for our customers and provide the best service possible. Enjoy Taylor Swift!!
On Friday, Aug 23, 2013 at 5:17 PM Thomas said:
Had a great time at the game. The seats were awesome.
Thomas J. Piascinski
Our Response on Monday, Aug 26, 2013 at 10:28 AM:
Hello Thomas! Thank you so much for your kind words! We're so glad that you enjoyed the game! Great seats can really help to make an experience all the more meaningful. We hope your team won a big victory for you!
On Tuesday, Aug 20, 2013 at 11:32 AM James said:
Kristina assisted me with the online chat, she was quite helpful and steered me in the right direction to get the seats we wanted. Thanks!
Our Response on Friday, Aug 23, 2013 at 10:15 AM:
Hello James! Thanks for your feedback! We're so glad that you were pleased with Kristina assisting you yesterday!! We'll definitely pass on the kind words to her!!
On Friday, Aug 16, 2013 at 12:49 AM Chrysoula said:
I am not usually one to leave any feedback for anything to be completely honest but in this situation I just had to. Early today I was having difficulty ordering tickets for a Justin Timberlake concert because of what turned out to be an issue on my end. Since this was my first time using Ticket Liquidator, I decided to call for help and had a woman named Cely assist me. Never had I had such a patient and informative worker who actually sounded like she cared about me. I ended up having to hang up, run to my bank, call back and she was still there to help me. I honestly felt like she cared about me as if she were a friend of mine and it had me floored. Usually I encounter lifeless, monotone phone operators that could care less about me and what happens. I think people like Cely should be recognized more often and because of her I will most likely be using this site more often. A fabulous worker, definitely one to keep around.
Our Response on Monday, Aug 19, 2013 at 2:51 PM:
Hello Chrysoula! Thanks so much for your kind words - WOW! We'll definitely pass the good word off to Cely about how happy you were with her service! We're just so glad that you felt valued as a customer and that Cely was there to help you through the whole process! Be sure to let us know if we could ever assist you with your order.
On Tuesday, Aug 13, 2013 at 12:40 AM sylvia said:
I was extremely pleased with my experience with ticket liquidator. I was introduced to this site by my brother who purchases often for 49 er tickets. I was a little skeptical at first , just because of scams and security reasons. I placed my order for 49Er tickets so that my 5 year old son can experience his 1st NFL football game. This site was very easy to use, and although the delivery date was scheduled to arrive a few days before the game, I received my tickets within 5 days of purchase. IT was amazing. I will definitely be telling my friends and family about this site. Thank you.
Our Response on Tuesday, Aug 13, 2013 at 9:55 AM:
Hey Sylvia! What a great review - thanks so much! We certainly understand your concern about online purchasing. It can be a little nerve-wracking to place an order for anything that requires spending more than $100! We're just so glad that we were able to bring comfort to your transaction and make you feel secure in your purchasing. We hope your little one has a GREAT time at his first football game!! How exciting!!
On Monday, Aug 12, 2013 at 11:31 PM Christopher said:
Great Seats, great service , and a Great Concert !! Thanks !!
Our Response on Tuesday, Feb 25, 2014 at 11:25 AM:
Hey Christopher! THANKS SO MUCH! We're thrilled that you had such a great time at your event! Please let us know when we can help you again with tickets!
On Sunday, Aug 11, 2013 at 4:08 PM Patricia said:
The only thing I disliked was the people around us. I had my Grandson with me and the drunks, I could of done without. I know you have no control over that. The guy 3 rows in back of us fell on top of us. We had beer thrown at us, popcorn, and hot dogs. They thought they were funny. I didn't say anything but it is too bad we were surrounded by drunks, both male and female.
Our Response on Tuesday, Aug 13, 2013 at 11:01 AM:
Hello Patricia! Thank you for your feedback! We're very sorry to hear about the unfortunate experiences you encountered at the venue! That's very frustrating! You should be able to enjoy your event free from any disturbances like that. We hope that the discount offer we extended will help you access new tickets to a better time!
On Saturday, Aug 10, 2013 at 12:35 PM Sabrina said:
I got my tickets in pretty decent times!! Now while I do understand paying more for a face value ticket and processing fee on each ticket, I do NOT understand why I had to pay $25.00 for shipping! They sent me printed out tickets, tickets I could have printed at home for free!! I am very upset about this! The tickets were expensive enough without getting hit over the head for shipping!!!
Our Response on Tuesday, Aug 13, 2013 at 11:05 AM:
Hello Sabrina! Thanks for taking the time to leave feedback! We're sorry for your unhappiness with the tickets you received.
On the pricing issue, we at Ticket Liquidator (rather like EBay) are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, or ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase.
On the shipping issue, it is indeed true that ticket sellers often prefer to ship e-tickets rather than simply email them out to customers. The reason for this is because emailed tickets are easy to print off and accidentally duplicate (and thus invalidate). It’s also true that many sellers prefer physical shipment so as to ensure the tickets concerned are confirmed in their delivery. One last explanation is that your seller may have accessed the tickets concerned in printed format from another trusted supplier. Your seller may not therefore own the electronic file with the tickets.
Either way, we're glad that your tickets arrived quickly and that you're all set to attend the big game! Please let us know if we could ever assist with tickets in the future and we'll see if we can help by offering free shipment on a new order. We hope that will make up for the shipping expense on your current purchase!
On Thursday, Aug 08, 2013 at 9:17 AM Gregory said:
Extremely pleased with the low processing fee and everything else, but am very upset that I'm charged $15.00 shipping when I have to do a local pick up, not only having to go out of my way to pick up the tickets, but getting charged to have to do so.
Our Response on Thursday, Aug 08, 2013 at 12:22 PM:
Hello Gregory! Thank you for your feedback today! We're very sorry to hear about the confusion in regards to the delivery fees on our site.
As you mentioned, there is indeed a charge to customers for accessing tickets via Local Pickup. Local Pickup requires the seller to pay an employee to meet you at a given location or to pay someone to "man the office" (as it were) when they might otherwise be out doing other things. Some sellers also hand tickets over to affiliated brokerage companies near venues and therefore have to pay those companies to handle their tickets for them.
Regardless, we're glad that you found our processing/service fee to be low and that you were able to find some great tickets! We've also extended you a discount to help you access new tickets in the future without having to pay a delivery fee. We hope that will make up for things!
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