Customer Feedback
Read what customers like you have to say about us.Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Saturday, Nov 24, 2012 at 1:58 PM hellen said:  WithTicket Liquidator, I felt like I had a personal secret connection to tickets. The transaction was transparent, no hidden agenda, costs or fees, it was easy to understand exactly where I was going to sit. I was completely satisfied with the deal and the price was totally fair. The level of communication was excellent and exceeded my expectations. My tickets were delivered before the promise date. I highly recommend Ticket Liquidator. Don't go for the cheapest tickets; go for the best service which is what Ticket Liquidator provides. By the way, the ticket prices are comparative to the competitors, so why bother with them? Our Response on Wednesday, Nov 28, 2012 at 1:22 PM:
Hello Hellen! WOW - that's so kind of you! We certainly do try to keep the prices on our site as competitive as possible. We at TL don't actually price the tickets - BUT how much we charge sellers to list tickets on our exchange (and other such factors) ultimately inform how sellers price their tickets. What we also do is deliberately under-price event tickets listed by sellers to try and get consumers the lowest price possible in the resale market - so, for instance, if a seller lists tickets at $150 each, we might have them listed for $145 each and take the extra $5 hit on ourselves. We just try our very best to get you the best deal available! On Saturday, Nov 17, 2012 at 4:09 PM Nicholas said: I'm an old timer...so I don't trust the internet. I trust you! The price was right, the tickets arrived with-in two weeks, and we had a wonderful time. Everything went smooth. I will certainly do business with you again. Sincerely Nick Our Response on Wednesday, Nov 28, 2012 at 1:44 PM:
Hello Nick! Thank you so much for trusting us with your ticket order! We're so glad that everything went well for you and that you received your tickets safe and sound. We'd be honored to be your premier source for event tickets in the future! :-) On Thursday, Nov 15, 2012 at 11:52 AM Ellen said:  We received your survey and hit the button that we received the tickets in Federal Express delivery on the date promised. Literally, the only thing in the envelope was the tickets. "Presentation" is everything and even you will admit that Ticket Liquidator has competition for selling tickets. It would have been nice if you had included a map of the stadium and directions...you could even get them off of the venue website. Along with the "thank you/survey" email, you should incorporate this screen if you were really interested in customer feedback. Instead, I had to hunt on your website for the “feedback” screen. Most would not do that. Again, "presentation" is everything and you could have had the person who stuffed the envelope take an additional step and enclosed a map with your phone number, a small thank you and an additional sheet showing the stadium location and parking. Just a suggestion - that would make you standout and become a favorite with those of us who purchase tickets via ticket brokers. Thank you, Ellen Casey. Our Response on Wednesday, Nov 28, 2012 at 1:53 PM:
Hello Ellen! Thank you for your feedback commentary! We truly do appreciate hearing your thoughts.
Just to explain, we at TL are actually a nationwide network through which registered ticket-selling companies resell tickets to popular sporting, concert, and theater events. The actual tickets you ordered through our site don't come from TL directly but rather from the inidvidual seller selling the tickets. We instead provide a point-of-sale software that ticket sellers use to resell their tickets online and we also provide sellers with FedEx tracking labels to ship tickets. This helps to ensure that the entire transaction from start to finish is organized and secure for our customers.
In this case, your seller was the one who actually shipped the tickets out to you and so they were responsible for the presentation of the ticketing package. We can nevertheless understand your frustration if the tickets were not presented in a professional manner. We expect any seller who resells tickets on our site to be professional in their business dealings. Most sellers do indeed include invoices, a business card, and so forth in the ticket packages that they send. That is what we would expect.
Regardless, thank you for your overall happiness with your purchase! We'll have a talk with your seller about how they chose to package your tickets. We understand how important it is for customers to feel that they are dealing with professional and respectable companies whenever they order event tickets online.
On Tuesday, Nov 13, 2012 at 4:05 PM Anahi said: I am extremely happy and satisfied with service provided. I had put off going to this concert and at the last minute just had to do it. It's not everyday that Eddie Vedder is in town plus I've been a fan of his since forever. Ticket availability through ticketmaster was scarce and far from stage. Then I bumped into this site and was able to purchase an amazing seat! I even mentioned the site to a co-worker who also bought tickets. The entire process was so simple and fast. The day of the concert, I got there and was stoked! I was able to see Eddie up close (I even got to shake his hand) yay!. This purchase was the best ... talk about wonderful food for the soul.....Thank You!!!
Anahi (definitely a returning customer) Our Response on Wednesday, Nov 14, 2012 at 4:05 PM:
Hello Anahi! Thanks so much for your great feedback! We're soooooooooo happy to know that we helped you live your dream and see Eddie Vedder! We know that it can be really tricky to find good tickets to events through the primary market - especially for really popular events. We're glad to know that we helped to increase your options as a customer and give you the ability to make a better purchase!! On Sunday, Nov 11, 2012 at 8:32 PM Rose-May said: I had already purchased four tickets to attend the event with my children. Due to the aftermath of hurricane Sandy I gave my seat to my son's girlfriend and purchased another two tickets from ticket liquidator for my sisters children to attend. My sister's home was not liveable after the hurricane and her children needed the comic relief more than I did. Thanks to ticket liquidator I was able to bring some joy in their lives. Our Response on Thursday, Nov 15, 2012 at 12:21 PM:
Hello Rose-May! Thank you for your kind feedback! We're happy to know that someone in your family was able to make use of the tickets that you purchased through our network. We're just very sorry to hear about all the devastation out your way and sincerely wish you and your family the very, very best during all the recovery efforts. We are based in Connecticut and so many of our employees (and, of course, their friends and family) were impacted by Hurricane Sandy, too - so we feel your pain.
We sent out a little discount code to you, which, we hope, will help you access a fun event for yourself this time around! On Friday, Nov 02, 2012 at 10:55 PM Antonio said: I must say I was very pleased with my first time ordering tickets from your company. It was easy and I was able to score some good tickets for a real good price. You guys provided me with all the information from the time I ordered the tickets to the time I received them. My event is not till next weekend and I already have the tickets. I plan on using your company for all my tickets. You really did right by me. Thank you. Our Response on Wednesday, Nov 07, 2012 at 5:58 PM:
Hello Antonio! Thank you for your very kind feedback! We're very glad to hear that you were able to access some great tickets through our network of ticket sellers. We do our best to create a secure environment in which sellers feel comfortable selling tickets and buyers feel comfortable buying them. That makes it better for everyone all-around! We hope you have a great time at your event. ;-) On Thursday, Nov 01, 2012 at 4:34 PM Linda said:  Hurricane Sandy made it impossible for my party of 8 to use our Army-Airforce tickets due to no electricity, no water, no heat on our northwest NJ area. However the 125% guarantee doesn't cover acts of nature as long as the game goes on. To heck with the safety of getting there!!! Therefore I not only am losing money daily because of this disaster, Ticket Liquidator chooses to flush Ianother $500.00 out of my pocket, with their sympathies of course!!! Our Response on Wednesday, Nov 07, 2012 at 5:55 PM:
Hello Linda! Thank you very much for your email. We're so very sorry to hear about the difficulties you have experienced in regards to the hurricane that recently hit the East Coast. Hurricane Sandy caused a great deal of hardship for a lot people. We at TL are located in Connecticut and our friends and family suffered along with everyone else. We have attempted to assist customers impacted by the hurricane as best as we possibly can.
In your case, you were unable to attend the event for which you purchased tickets due to travel difficulties. The event was scheduled for 11/3 and the hurricane hit on 10/29.. Your ticket seller would not have been able to access a refund from the venue because the event promoter decided to proceed with the event as-is. The fact that you did not purchase event insurance when you placed your order also means that you were unable to use that avenue for pursuing a refund.
In your situation, we at TL have tried our best to help by offering you a large discount off any new purchase through our website. The discount is equal to roughly half of your order total. This discount comes at a complete loss to ourselves. We made less than $80 off your initial order and are offering a discount $180 more than the money we made. We would lose money on any subsequent order you place. We're certainly willing to do that to try and assist you.
On another issue, the 125% guarantee you reference is a guarantee that applies to orders that aren't delivered due to laxity on the part of the ticket seller supplying the purchase. The guarantee does not apply to natural events. A ticket seller would not be responsible for a hurricane and so it wouldn't be fair for us to penalize them monetarily for that.
Despite the trouble, we sincerely hope that the discount offer assists you and that you and your family will be able to take advantage of it when life calms down a bit! On Wednesday, Oct 31, 2012 at 6:31 PM Shayron R said: I just loved it. I haven't been downtown since I was 13 or 14. Now I'm 64. I have been to the Beautiful Palace before when I was a kid. Was it the Mary Anderson or Rialto? I thing I either saw Franen stien or rerun of Gone With The Wind. Theresa was fanstatic, juist a down to Earth person, Loved Her! I never go walking upstairs anymore. 3 replacements on the same knee over past 5 years. But it was worth the effort. We had a couple of Redneck drunk women behind us but they added to our Memories (my husband, daughter & myself ALL loved it) If I ever go again I will use your services & sit in the same seats in the balcony. It was GREAT! Your services supassed my expectations. THANK YOU . Shayron Reed Dowell Our Response on Wednesday, Nov 07, 2012 at 5:37 PM:
Hello Shayron! Thank you so much for your very kind words! We're so glad you enjoyed seeing Theresa Caputo. She has "taken off" quite a bit since the premiere of her television show. We'd be thrilled to help you access tickets for another fun event sometime in the future! You just let us know when we'd be able to assist. :-) On Saturday, Oct 27, 2012 at 1:33 PM Kim said: DO NOT BUY FROM TICKETLIQUIDATOR!!!!!!!!!!!!! I purchased two tickets for a concert for me and my sister. And a week from the concert date, we found better more tickets for better deals. We call to ask why the tickets were so inflated when we purchase the ticket and if we could get adjustment or refund, but all we got is NO and that is their policy. I would never make another purchase through them. If you want tickets for anything I would wait to purchase the ticket somewhere else.
-Kim Our Response on Wednesday, Nov 07, 2012 at 5:30 PM:
Hello Kim! Thank you for taking the time to leave feedback via our feedback tool. The tickets listed on our exchange are not actually owned, priced, and shipped by TL, but by independent sellers who list the tickets concerned. The various sellers who use our network also price tickets based on what they think the tickets are objectively worth on the free market. We at TL mention this fact throughout our website and also above every single event listing on our exchange (check out our "Lowdown"). Our basic role is to provide ticket sellers with the freedom to sell tickets and ticket buyers with the freedom to buy tickets. We are unable to monitor ticket availability from every single possible source for every single ticket on our exchange. We have over 82,000 events listed at any given time (!). We therefore encourage consumers to shop around and compare ticket prices as best they can.
In your case, we're sorry to hear if cheaper tickets were available from another source. We at TL want customers to receive the best deal possible when it comes to buying tickets - even if that means they don't buy through us. It's nevertheless true that we cannot unilaterally cancel a ticket order once it's placed on our exchange - a fact which we mention many times on our site. No person or company would feel comfortable listing tickets on our network if we could unilaterally consider an order cancelled and force the seller to give up all the money they made on the purchase.
Regardless, we're sorry for your unhappiness and have extended a discount to you on a future purchase. We hope you enjoy your event despite the ticketing confusions! On Thursday, Oct 25, 2012 at 5:11 PM Juan M. said: You called and told me my choice reservations tickets were no longer available, after I paid for them and you mention all tickets are guaranteed. I asked for my money back...You told me some story that tickets were no longer available...Why sell them then. Our Response on Wednesday, Nov 07, 2012 at 5:23 PM:
Hello Juan! We're very sorry for your unhappiness with your ticket purchase. The ticket sellers on our website (and on our competitors' sites, too) generally have a small window of time during which they're free to accept or reject a ticket order. This is because the sellers listing tickets on our exchange are likely listing tickets (for higher prices) on other networks. It's therefore possible that they might sell a ticket group on one network before being able to remove it from our website. Ticket sellers are thus allowed a brief window during which they can accept or reject an order for X, Y, or Z reasons.It would appear that your seller was sold your tickets right before you purchased them and were subsequently unable to fulfill your purchase.
On that note, we take order fulfillment very seriously and we penalize any ticket seller that has to reject a customer's order. We also act to provide customers whose orders have been rejected with generous discounts off of a new order. We have done this in your case, too...
Please nevertheless know that order rejection is very, very rare through our exchange. Over 99.2% of all orders placed on our site are fulfilled by their respective sellers.
We hope your discount helps you to access new tickets to the event!
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