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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!




51-60 of 1610 comments.
 
On Thursday, Sep 19, 2013 at 3:00 PM Kim said:
I'm a first time user of Ticket Liquidator and feel I just got screwed. I purchased tickets for a show for my kids and a group of friends and their kids. I was charged $38 per ticket, another $7.60 per ticket in service fees; for a total of $45.60 per ticket. This does not include the additional $7.50 charged for e-mail delivery. I was okay with everything until I just got the notification that my order was ready for download...the face value of each ticket is $28!!! Ticket Liquidator...NEVER AGAIN!
 
Our Response on Tuesday, Sep 24, 2013 at 10:09 AM:
Hello Kim! Thank you for your comments! We're sorry to hear about your unhappiness with the order total you paid.

When you purchase tickets through our website, you pay:

1) the ticket price

2) the service fee (20% of the ticket price)

3) a delivery fee (FedEx, usually)

The service fee is the only part of the transaction that accrues to Ticket Liquidator. It pays for website maintenance, billing security, and customer support.

The delivery fee varies based on the method chosen - but there is indeed a $7.50 charge for emailable tickets. The reason is because you actually download the e-ticket file through a secure portal that we manage. The tickets aren't just emailed. The delivery fee supports development, testing, and maintenance of our secure e-ticketing system.

The price of the tickets will be whatever the seller believes the tickets are worth at the time of your purchase. The price which you pay will be above or below the printed price on the tickets. That's because the sellers who use our service are reselling tickets that they initially accessed through primary sources (venues, event promoters, fan clubs, and so forth).

We're nevertheless sorry for any pricing confusion and truly do hope that you enjoy the event!
 
On Wednesday, Sep 18, 2013 at 7:19 PM Chad said:
Paid the extra $25 for express delivery to find out they were just regular paper printed tickets that I could have just printed myself. I was looking forward to having actual tickets to put in a scrapbook for my kids first Nascar Race and to add to my collection. Wasted $25 for nothing.
 
Our Response on Tuesday, Sep 24, 2013 at 10:16 AM:
Hello Chad! Thank you for your feedback! We're sorry to hear about your unhappiness with the paper tickets you received. We understand your desire to keep the tickets as souvenirs.

In regards to your concern, it is true that venues are transitioning actively into the e-ticket world and don't distribute cardboard tickets as much as they did in the past. This means that we cannot promise that any specific tickets on our site are going to be so-called "hard tickets" (ie: tickets printed on cardboard). The multiplicity of event ticket types and the multiplicity of event ticket options make it impossible to standardize or guarantee tickets of a certain type.

On the shipping issue, many ticket sellers prefer to ship e-tickets rather than email them to customers. The main reason is because shipping e-tickets is more secure than emailing them. The seller can ensure that you actually receive the tickets (ie: FedEx gets a signature) and also keeps the e-ticket file in their control to prevent duplication of the tickets.

Either way, we're sorry for the confusion and hope that the event is a memorable one for your children!
 
On Monday, Sep 16, 2013 at 3:05 PM TINA said:
I must admit that I was a little worried as I was a first time customer. I have always purchased from another online agent. I will say that my experience has been great. The tickets came on the date I was told they would arrive. The kicker for me was an email I recieved today giving me driving directions, weather and local restaurants! this is what I call customer service and its awsome to see a company follow up on you. I will deffinatly use you guys again! Great job.



Tina Wolford

609-481-5243
 
Our Response on Monday, Sep 16, 2013 at 3:55 PM:
Hello Tina! Thanks for your kind words! We're so thrilled that you are pleased with the service you received from us! We value your opinion and appreciate your willingness to share it with other shoppers. Please be sure to let us know how your event goes!
 
On Sunday, Sep 08, 2013 at 10:55 AM John S said:
First time I bought tickets online. Jeanne in Connecticut was very nice, very knowledgable and very accomodating through all my questions and concerns. I was very impressed with the INSTANT delivery of my tickets as they arrived as I was talking to her on the phone. Well worth the $8.00 service fee per ticket.

I don't understand why another company, Jackson Brothers Tickets, had to be used and charged another $7.50 service fee supposedly for e-mailing the ticket download link when it seemed obvious that it was instant and all electronically done as Jeanne entered my order.

We went to the concert and it was great, but I feel that the additional $7.50 service fee was a rip off. If the service requires a higher fee, so be it, but I hate being nickeled & dimed to death!
 
Our Response on Monday, Sep 09, 2013 at 5:49 PM:
Hello John! Thank you so much for your feedback! We're glad to hear that you were so pleased with the service provided by Jeanne - minus the delivery fee issue.

Just to explain, there is indeed a charge to customers for accessing tickets via Email. The reason for that is because sellers provide email tickets to customers using a remote system that we manage, maintain, and routinely test. The Email fee is used to maintain our system’s security and thus ensure that tickets are available for secure downloading. (We have to follow certain security guidelines when storing tickets remotely.)

To confirm, too, the "additional company" you mentioned is the ticket-selling company that actually delivered the tickets. They are the ones who uploaded the e-ticket file to our system for you to download and print.

Regardless, we're sorry for the confusion and hope that we can help you with tickets for another great event in the future! We'll also be sure to pass on the kind words to Jeanne!
 
On Wednesday, Sep 04, 2013 at 10:52 PM Telita J said:
I like to thank Ticket Liquidator for a wonderful job!! I'll always order for them if anyone need to buy ticket this is the site order tickets came in 2days with no problem Thanks again!!!:):):):):)
 
Our Response on Thursday, Sep 05, 2013 at 9:54 AM:
Hello Telita! Thanks so much for your kind words! We're glad to hear that everything has gone well with your order! We aim to give customers the best experience possible when they order through us! We hope you have a great time at the big game!!
 
On Wednesday, Aug 28, 2013 at 10:02 AM Shana said:
Ordering from Ticket Liquidator was easy, but pricey. I know that's how these kind-of companies make money, but the tickets are printable and I could've just as easily printed them off from home. Instead, I had to pay a high priced FedEx delivery fee.
 
Our Response on Thursday, Aug 29, 2013 at 3:18 PM:
Hello Shana! Thank you for leaving feedback on our site! We're sorry to hear about any confusion with your order.

In your case, it sounds like you are upset because your ticket seller printed out and shipped e-tickets to you via FedEx rather than email the tickets to you directly. It is indeed true that ticket sellers often prefer to ship e-tickets rather than simply email them out to customers. The reason for this is because emailed tickets are easy to print off and accidentally duplicate (and thus invalidate). It’s also true that many sellers prefer physical shipment so as to ensure the tickets concerned are confirmed in their delivery.

One last explanation is that your seller may have accessed the tickets concerned in printed format from another trusted supplier. Your seller may not therefore own the electronic file with the tickets.

We're nevertheless sorry for the confusion and want you to know that we encourage sellers to offer email options whenever that is possible. Some sellers just may not have that ability or inclination.

Either way, we have offered a discount off the shipping fee of a new order - which should hopefully help!
 
On Wednesday, Aug 28, 2013 at 6:17 AM Peter said:
This was so easy we were afraid that it was a scam. The ticket prices were so low we wondered if we would be turned away at the gate. But all went well, we got the tickets via email, printed them, presented them at the gate and had a great time at the game (especially since our team, the visiting Bucs, won!). We will absolutely use Ticket Liquidator again for all our ticket needs. Well done!
 
Our Response on Thursday, Aug 29, 2013 at 12:57 PM:
Hello Peter! That's so great!! There's nothing like going to a game and seeing your team emerge victorious! That helps to make the entire experience all the more meaningful! We're just so glad that we helped to make it all happen for you!
 
On Tuesday, Aug 27, 2013 at 8:05 AM Brandy said:
I purchased tickets to the Broncos vs. Rams preseason game. I received a phone call and an email saying that the tickets were no longer available. That was fine I understand that these things happen, but I was still charged for the tickets. I should not have to pay for something that I was not able to use. So not happy with Ticket Liquidators.
 
Our Response on Thursday, Aug 29, 2013 at 3:14 PM:
Hello Brandy! Thank you for your comments! We're very sorry to hear that your order was rejected by your ticket seller.

Just to explain, the ticket sellers on our website (and on our competitors' sites) have a small window of time during which they're free to accept or reject a ticket order. This is because many sellers listing tickets on our exchange are listing similar tickets (often for higher prices) on other networks, too. It’s therefore possible that a seller might sell a ticket group elsewhere before being able to remove that same ticket group from our exchange. Therefore, as a security measure, ticket sellers have a brief period of time during which they can accept or reject a ticket order for X, Y, or Z reasons. Please note, though, that rejected orders are very rare and that 99.2% of ticket orders submitted through our exchange are fulfilled by their seller. We also have a rating system in place that penalizes sellers for every order they reject.

In your case, your seller did charge you initially, but they would have refunded you right after the rejection. We also extended you a discount off a future order to assist you in purchasing new tickets for the event concerned. Please let us know if we could ever assist you with new tickets!
 
On Saturday, Aug 24, 2013 at 2:49 PM Joelson said:
I really want to say that you are great! I was amazed how Ticket Liquidator is willing to provide a great service even in the small details. Thank you for the awesome customer experience! The show? Well, it`s Taylor Swift... That says everything! :)
 
Our Response on Monday, Aug 26, 2013 at 10:30 AM:
Hello Joelson! Thank you, thank you! We're so happy to know that we were able to resolve the questions you had about your purchase. We always want to be there for our customers and provide the best service possible. Enjoy Taylor Swift!!
 
On Friday, Aug 23, 2013 at 5:17 PM Thomas said:
Had a great time at the game. The seats were awesome.



Thanks,



Thomas J. Piascinski
 
Our Response on Monday, Aug 26, 2013 at 10:28 AM:
Hello Thomas! Thank you so much for your kind words! We're so glad that you enjoyed the game! Great seats can really help to make an experience all the more meaningful. We hope your team won a big victory for you!
 
 
51-60 of 1610 comments.



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