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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!

41-50 of 1607 comments.
On Thursday, Oct 17, 2013 at 1:13 PM Terri said:
First time using the site from a recommendation from a friend. Prices seemed okay and $7.50 delivery fee seemed a little crazy since they are delivered electronically. But the shocker was a $26 service fee PER ticket that was not spelled out clearly in the ordering process. Live and learn.
Our Response on Thursday, Oct 17, 2013 at 2:14 PM:
Hello Terri! Thank you very much for your comments!

In regards to the fee issue, the service fee is the only part of the entire ticket transaction that accrues to Ticket Liquidator. It equals 20% of the ticket price and pays for website maintenance, billing security, customer support, and other such website features. The fee itself is calculated and advertised twice during the checkout process (there are actually two checkout pages through which you must navigate before placing an order). Please note that all ticket-selling websites charge service fees – even those that fold such a fee into the overall ticket price – but we prefer to advertise the fee separately to customers.

On the delivery fee issue, there is indeed a charge to customers for accessing tickets via Email. The reason for that is because sellers provide email tickets to customers using a remote system that we manage, maintain, and routinely test. The Email fee is used to maintain our system’s security and thus ensure that tickets are available for secure downloading. (We have to follow certain security guidelines when storing tickets remotely.)

Regardless, we're sorry for the confusion with the pricing and sincerely hope that you enjoy the event! Please feel to ask us any questions in the future if you are concerned about ordering tickets and we'll be sure to explain things and put your mind at ease!
On Wednesday, Oct 16, 2013 at 7:31 PM Davlyn M. said:
Some one needs to call me ASAP please. Something went way wrong with premium tickets I bought for my financee and I for her birthday. I used the TL system to pick out tickets MONTHS in advance of the concert and ended up not only in a different location than I chose but in the VERY highest nose bleed seats. There was something very odd that also happened when after buying the tickets later we received a call asking for credit card info. When a few days before the concert we went to look at the tickets we had printed someone else's name was in the "Issued To" field. We had no idea therefore if when we showed up at the concert someone else might have used "our tickets". So until we were admitted imagine the anxiety we had around this special day and date. Then when we realized we were in the nose bleed section instead of what I had selected we refused to sit there and tried to find empty seats, therefore throughout the concert we were concerned we would get "ejected" by the usher. Thankfully though he moved us once from seats that weren't ours, he let us pick out our "right" seats and we ended up being able to stay there for the remainder of the concert. Unless someone from TL contacts us and compensates us for such a horrid experience, we will #1 never use TL again and #2 tell everyone we know BEWARE! I have a couple requests into the manager of service for TL and hope to her from her and that she can turn lemons into lemonade!
Our Response on Thursday, Oct 17, 2013 at 9:50 AM:
Hello Davlyn! Thank you for your feedback.

Just to explain, we at Ticket Liquidator are a nationwide network through which independent sellers (trusted consumers and established ticketing agencies) resell tickets to events. This means we don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange.

In regards to the naming issue, the name listed on the tickets you purchased is that of the original purchaser. Please note, though,that the name issue would never prevent you from going to the event you paid to see. The only thing that matters on the tickets is the viability of the bar code. We would have been happy to address this issue with you and put your mind at ease if you had contacted us with your concerns. You received the tickets three months before the event.

In regards to the ticket issue, you mentioned in your feedback that you didn't receive the tickets that you order. We notice, though, that you purchased tickets listed as being for:

Event: Pink Oct 15 2013 7:30PM
Venue: HP Pavilion in San Jose, CA
Section: 216 Row: 17

We also notice that you received section 216, row 17 from your ticket seller - so you received the tickets you ordered. We also examined the seating chart of the venue and notice that the 200s level is the highest tier of seating (aside from the suite level at the very top). It's unclear why you believed the tickets in the 17th row of 216 would have been close to the stage.

Either way, we're sorry for your unhappiness and want you to know that, if you have any concerns that actually concern any wrongdoing by your seller, we'll make sure those are addressed for you!
On Friday, Oct 11, 2013 at 12:22 PM Susan M said:
I have used TicketLiquidator a couple of times, and I am very pleased with their excellent service. The tickets arrived when they said they would arrive, and the seats were great! I appreciated the online email notices (of tickets in transit to my house) and follow-up emails (to make sure I received tickets). Thank you, again, TicketLiquidator!
Our Response on Friday, Oct 11, 2013 at 3:47 PM:
Hello Susan! Thanks so much for your very positive feedback! We're honored to hear that we have a been a reliable source for your event tickets and hope to continue the relationship far into the future! Repeat customers are very important to us and we appreciate your trust and your business! Have a great time seeing Theresa Caputo!!
On Monday, Oct 07, 2013 at 8:06 PM Connie J said:
My tickets have someone else's name on them. Issued to a Sydney Eick - not our names. These tickets are for a Christmas gift. Why is this person's name on them?
Our Response on Tuesday, Oct 08, 2013 at 11:57 AM:
Hello Connie! Thank you very much for your feedback! We are a secondary ticket website through which independent ticket sellers resell tickets to events. This means that the name on the tickets you've purchased is going to be the name of the original purchaser - ie: likely someone from your seller's office. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in. The only thing that matters on the tickets is the viability of the bar code!
On Tuesday, Oct 01, 2013 at 10:00 AM Robert said:
Purchasing tickets through Ticket Liquidator was not a positive experience but a very positive experience. The price was right, delivery was excellent, and the seats (available seats chosen) were simply wonderful. I've purchased tickets on line before but this was a first time from Ticket Liquidator and nothing but positive results. Feedback from Ticket Liquidator to assure that all went well to include directions and telephone contact (if there were any issues). As a matter of fact, today I spoke to a friend about my experience with Ticket Liquidator and recommended that he use Ticket Liquidator for his future purchases. I will be using Ticket Liquidator again and again for my future purchases. Not a job well done but a job done well, with class. Thanks Ticket Liquidator!
Our Response on Tuesday, Oct 01, 2013 at 5:06 PM:
Hello Robert! WOW - what a great review! Thanks so much!!! We really appreciate your taking the time to let us know about your experience! We're also glad to know that you enjoyed the pre-event email with the weather and the directions! We do our best to add "a little something extra" to the purchase experience for our buyers!
On Monday, Sep 23, 2013 at 9:28 PM Jose said:
Hello, I got the four tickets I order for the Cowboys game. They arrived quickly to my home. I want to thank Meagan Office Manager for her helping me to get my tickets.
Our Response on Tuesday, Sep 24, 2013 at 9:50 AM:
Hello Jose! Thanks for your feedback! We're so glad that things went well for you! We'll pass on the good word to Meagan!!
On Sunday, Sep 22, 2013 at 9:28 PM bonnie said:
Great Experience THANK YOU MOLLY Great seasts and completely satisfied i will diffently use your services on my next adventure!!
Our Response on Monday, Sep 23, 2013 at 12:05 PM:
Hello Bonnie! Thank you for your positive feedback! We hope you enjoyed seeing "Jersey Boys!" What a great show!! There are plenty of other shows with which we could assist, too! (hint, hint) Have a great day!
On Thursday, Sep 19, 2013 at 3:00 PM Kim said:
I'm a first time user of Ticket Liquidator and feel I just got screwed. I purchased tickets for a show for my kids and a group of friends and their kids. I was charged $38 per ticket, another $7.60 per ticket in service fees; for a total of $45.60 per ticket. This does not include the additional $7.50 charged for e-mail delivery. I was okay with everything until I just got the notification that my order was ready for download...the face value of each ticket is $28!!! Ticket Liquidator...NEVER AGAIN!
Our Response on Tuesday, Sep 24, 2013 at 10:09 AM:
Hello Kim! Thank you for your comments! We're sorry to hear about your unhappiness with the order total you paid.

When you purchase tickets through our website, you pay:

1) the ticket price

2) the service fee (20% of the ticket price)

3) a delivery fee (FedEx, usually)

The service fee is the only part of the transaction that accrues to Ticket Liquidator. It pays for website maintenance, billing security, and customer support.

The delivery fee varies based on the method chosen - but there is indeed a $7.50 charge for emailable tickets. The reason is because you actually download the e-ticket file through a secure portal that we manage. The tickets aren't just emailed. The delivery fee supports development, testing, and maintenance of our secure e-ticketing system.

The price of the tickets will be whatever the seller believes the tickets are worth at the time of your purchase. The price which you pay will be above or below the printed price on the tickets. That's because the sellers who use our service are reselling tickets that they initially accessed through primary sources (venues, event promoters, fan clubs, and so forth).

We're nevertheless sorry for any pricing confusion and truly do hope that you enjoy the event!
On Wednesday, Sep 18, 2013 at 7:19 PM Chad said:
Paid the extra $25 for express delivery to find out they were just regular paper printed tickets that I could have just printed myself. I was looking forward to having actual tickets to put in a scrapbook for my kids first Nascar Race and to add to my collection. Wasted $25 for nothing.
Our Response on Tuesday, Sep 24, 2013 at 10:16 AM:
Hello Chad! Thank you for your feedback! We're sorry to hear about your unhappiness with the paper tickets you received. We understand your desire to keep the tickets as souvenirs.

In regards to your concern, it is true that venues are transitioning actively into the e-ticket world and don't distribute cardboard tickets as much as they did in the past. This means that we cannot promise that any specific tickets on our site are going to be so-called "hard tickets" (ie: tickets printed on cardboard). The multiplicity of event ticket types and the multiplicity of event ticket options make it impossible to standardize or guarantee tickets of a certain type.

On the shipping issue, many ticket sellers prefer to ship e-tickets rather than email them to customers. The main reason is because shipping e-tickets is more secure than emailing them. The seller can ensure that you actually receive the tickets (ie: FedEx gets a signature) and also keeps the e-ticket file in their control to prevent duplication of the tickets.

Either way, we're sorry for the confusion and hope that the event is a memorable one for your children!
On Monday, Sep 16, 2013 at 3:05 PM TINA said:
I must admit that I was a little worried as I was a first time customer. I have always purchased from another online agent. I will say that my experience has been great. The tickets came on the date I was told they would arrive. The kicker for me was an email I recieved today giving me driving directions, weather and local restaurants! this is what I call customer service and its awsome to see a company follow up on you. I will deffinatly use you guys again! Great job.

Tina Wolford

Our Response on Monday, Sep 16, 2013 at 3:55 PM:
Hello Tina! Thanks for your kind words! We're so thrilled that you are pleased with the service you received from us! We value your opinion and appreciate your willingness to share it with other shoppers. Please be sure to let us know how your event goes!
41-50 of 1607 comments.

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