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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!

21-30 of 1607 comments.
On Tuesday, Feb 04, 2014 at 12:39 AM Karen said:
Hi I just recently bought a katy perry ticket at barclay on july 25 which is friday. and at the ticketmastr site it says that the event is at 7:30pm. why does the one on our e-ticket says that it is at 7:00pm. did I got a fraud ticket?
Our Response on Tuesday, Feb 04, 2014 at 12:01 PM:
Hello Karen! Thank you for your feedback - but no fear! Sometimes the time for events is altered by the venue or the event promoter after tickets for the event are officially produced. I see here that the venue website shows the event as being at 7:30, so that would be the official time for the event. You'd always want to go with what it says on the venue's website, as opposed to your ticket.
On Monday, Jan 27, 2014 at 9:27 PM Sarah said:
I bought tickets from this website for me and my fiancé for his birthday. First of all there was a $22.60 “Service Fee” PER TICKET which I thought was very high but my fiancé really wanted to see the show so I a paid it anyway. There was also a $15.00 “Delivery Fee” which I also thought was high to have 2 tickets mailed to me. I ordered the tickets on 1/11/14 for a show that was on 1/26/14 believing they would have plenty of time to get to me via Mail. I was told in my conformation email that the tickets would be delivered by the 1/19/14. On 1/23/14 I still had not received my tickets and called customer service to see where they were. Customer service informed me that these were tickets being sold by season ticket holders and they had decided to take them to the venue directly instead of mail them and I could pick them up at will call on the night of the show. I then asked why I had been charged a delivery fee if they were not being delivered to me. The customer service rep explained that that was to cover the cost of the Season ticket hold to deliver them to the venue also which was also ridiculous. There is no way it cost $15.00 for them take the tickets to the venue. On the night of the show the tickets were at will call but were generic ticket with the word “REPRINT” stamped on the ticket. So clearly the tickets had been printed at the venue and there was no delivery involved. I am not happy I paid $15.00 for nothing. A friend of mine bought comparable tickets from another site for the same show and night for a lot less and she got the actual tickets on time. I will be buying tickets elsewhere I the future.

Our Response on Wednesday, Jan 29, 2014 at 10:43 AM:
Hello Sarah! Thanks so much for your feedback. We're sorry to hear about the confusion regarding the delivery of your tickets!

To start with, it is indeed true that delivery methods for ticket orders sometimes have to be altered to take into account certain realities - for instance: late ticket shipment by the venue. It's nevertheless true that we rate and rank all the sellers who use our service and we pay attention to whether they fulfill orders using the delivery method chosen during checkout. Sellers who change delivery methods are flagged and are penalized for any such changes. Your seller would only alter the delivery method on your order because they absolutely had to do so.

In regards to the fees on our site, the service fee represents 20% of your total ticket price and pays for website maintenance, billing security, and customer service. The delivery fee varies, but, for FedEx Standard Delivery, it is indeed $15. (This is actually the same fee charged for Will Call tickets. The purpose is to compensate sellers for driving to the venue, parking, having the tickets re-printed, and so forth.)

In your situation, though, we're sorry for the confusion regarding the delivery issue and would be happy to send you a check for your delivery fee and extend you a discount off a future order. A manager will reach out to you with the appropriate information.

We sincerely hope that helps!
On Wednesday, Jan 08, 2014 at 4:12 PM Andrea said:
This is the 3rd or 4th time I have used Ticket Liquidator and absolutely love it. Tickets that are sold out on Ticketmaster are available here at a great price. The are always good tickets and are delivered easily and promptly. I am happy, satisfied and will remain a loyal customer.
Our Response on Thursday, Jan 09, 2014 at 9:57 AM:
Hello Andrea! Thanks so much for your kind words about our service! We do our very best to ensure that ticket availability remains high even close to the start date of an event. We know how difficult it can be to find tickets - especially to really popular events - and we're always glad to help out the fans!!
On Monday, Dec 23, 2013 at 8:55 PM Greg said:
I was entering the wrong promo code for free shipping, I entered hero07, which was not accepted. After I placed the order I realized it was hero7. Is there any way this can be applied to my order now?

Thank you

Our Response on Tuesday, Dec 24, 2013 at 4:03 PM:
Hello Greg! Thanks for your feedback! We're sorry to hear about the confusion in regards to the discount. It would actually appear that the discount could not be applied to your order because it can only be used on orders valued at a certain amount or over - but, hey, it's the holidays! We've therefore created a new code for you of a higher value that you can use on a future order within the next six months. The code doesn't have an order total limit, so you can use it whenever your heart desires. Have a wonderful holidays with your friends and family!!
On Wednesday, Dec 04, 2013 at 10:13 AM Michelle said:
We purchased tickets for Luke Bryan back in October. I am now seeing that tickets are getting released for sale tomorrow for this concert. I am a little concerned about that. How did we get to purchase tickets 2 months ago for an event that is just releasing ticket sales tomorrow. Also my credit card was already charged for this event but I don't get my tickets emailed to me until 4 days prior to the event?????? Shouldn't be charged for something I didn't get yet. The price we paid for these tickets is alot higher that what I am seeing them for now. Why is that? Is there any discounts for spending so much on these.

My other concern is we are hearing alot of negative feedback on the purchase of our tickets. Some say they didn't get the tickets in time so they were turned away from concerts or they got there wiht their tickets and they weren't legiate tickets. My kids will be heartbroken if this happens as this is christmas gift to them.

Our Response on Tuesday, Dec 10, 2013 at 12:12 PM:
Hello Michelle! Thanks for your feedback the other day - but no fear! Everything is fine with your order.

Basically, the secondary ticket market and the ticket companies who list their tickets on our website are known for being able to do two things:

First, the secondary ticket market enables people to buy tickets to highly popular events close in time to the event itself. Any delayed ticket-buying is hard to manage for most consumers nowadays because tickets typically sell out VERY quickly.

Second, the secondary ticket market enables people to buy tickets to highly popular events before tickets otherwise go on sale to the public. This is possible because ticket-selling companies often have special access to ticket sales that other people don’t have. Maybe they or one of their employees is a member of an official fan club with a sneak-peak access to ticket sales. Maybe they simply have insider connections in the industry or have access to special presale opportunities advertised by the promoter of the event concerned. The result of all this is that event tickets are sometimes available on secondary ticket market websites before they’re available on other sites.

Of course, if you did wait to buy tickets from the primary source, it's not guaranteed that you'd be able to get the kind of seats you want and that you wouldn't ultimately lose out in the sudden ticketing rush.

In your case, we see that your tickets shipped out yesterday, so you should receive them soon!

I hope that answers your question for you.
On Tuesday, Dec 03, 2013 at 10:22 PM Ganell said:
Nervously, after receiving notice that tickets for One Direction will go on sale on Dec 7, I purchased tickets on Ticket Liquidator. I was hesistant because it was Nov 27 and I wondered how tickets were available before the Dec 7 sale date. Further, it was indicated that the e-tickets would not be delivered until Sept. In spite of my nervousness, I purchased the tickets and hopedcfor the best. Surprisingly, I received an email this morning stating the tickets were available for download!! So far, so good. Hopefully, all will go well in Oct. I just wish I could have afforded better seats.
Our Response on Tuesday, Dec 10, 2013 at 12:09 PM:
Hello Ganell! Thanks so much for your kind words! We know that ticket-buying can be an intimidating experience for some people - especially if you're spending a lot of money! We also know that the stakes can be high when you're buying tickets for a big event (like One Direction) where there are usually some little ones involved. We're glad, however, that things turned out well and that you have your tickets safe and sound - 10+ months in advance! Now all you have to do is wait for the big day!!
On Sunday, Dec 01, 2013 at 12:18 PM John C said:
I ordered tickets at the last possible moment on a Saturday night -- the tickets did not arrive timely even though I was charged.

My complaint to Ticket Liquidator (TL) was quickly and professionally resolved in my favor, a full refund issued. From my experience, this is a very ethical, customer friendly company!

Thank you!
Our Response on Monday, Dec 02, 2013 at 10:43 AM:
Hello John! Thank you for your kind words! We're so glad that we were able to resolve your issue to your satisfaction! We also appreciate your taking the time to let everyone know that you were happy with the speed with which we addressed your issue. We hope to be able to assist you with tickets sometime in the future!
On Saturday, Nov 16, 2013 at 10:11 AM sandra said:
I have used Ticket Liquidator three times. All three times have been excellent service and polite sales staff. I recommend using their service---quick, efficient, and best seats!!!!
Our Response on Monday, Nov 18, 2013 at 3:15 PM:
Hello Sandra! Thanks so much for the kind words! We're glad to hear this is your third time around with us! It looks like you're going to see Miley Cyrus... fun! Please tell us how the event goes for you!!
On Friday, Nov 15, 2013 at 6:33 PM Chris said:
First time I used your site. Concert was sold out locally at box office. Purchased tickets thru you, printed via email. Was concerned when they printed out full page with Jason O.'s name on them but when I got to the concert & they bar scanned OK, I was SO relieved! Better than that - the seats we had were best in show! I could not have been more pleased. I see in feedback that some people complain about the service fees and I have read your responses. To me, I would rather pay a slight service fee for you to use secure portals for ticket safety and purchaser information safety. Will definately keep you as a resource for future concert needs.
Our Response on Monday, Nov 18, 2013 at 4:40 PM:
Hello Chris! Thanks so much for such a great review! We can't wait to help you find tickets again to another great event! The Trans-Siberian Orchestra must have put on a great show for you!
On Monday, Nov 11, 2013 at 1:53 PM Steven said:
I had not used Ticket Liquidator but really wanted to see this sold out concert. Tickets came within a couple of days as promised and the concert last night was fantastic (don't miss Lyle Lovett and John Hiatt if you get a chance).

I will not hesitate to use Ticket Liquidator in the future.

Our Response on Monday, Nov 11, 2013 at 2:07 PM:
Hello Steven! Thanks so much for your kind review! We're thrilled to know that everything happened so well for you the other night! We're even more happy to know that you are so pleased with your purchase experience! Please do let us know if we can ever assist again with tickets!!
21-30 of 1607 comments.

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