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Customer Feedback

Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.

Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.

So, if wish to leave your feedback, please click here and get started!




21-30 of 1610 comments.
 
On Tuesday, Mar 04, 2014 at 1:59 PM kimberly said:
I was very disappointed with my tickets, I ordered tickets I thought I was very careful when ordering and was ordering loge center row b, but when my tickets arrived they were all the way to the right.

Not a happy 1st time customer

Kimberly Williams
 
Our Response on Wednesday, Mar 05, 2014 at 5:38 PM:
Hello Kimberly! Thank you for your comments! We're very sorry for your unhappiness with the tickets you purchased.

Briefly, purchased tickets listed as being:

Event: Yanni Sep 19 2014 8:00PM
Venue: Nokia Theatre Live - LA
Section: LOGE Row: B

In your case, it would appear your seller actually advertised your seats as just being in the row concerned. They didn't actually promise that the seats would be located in the left, right or center section. (Such terms as "Orchestra" or "Mezzanine" do not involve specification as to placement in those sections. Only tickets marked as (eg) "Center Orch" are guaranteed to be in a center section.)

As a result, you purchased tickets that were not promised to be in the Center Loge - but we're nevertheless sorry for the confusion and the unhappiness it caused! We have reached out to offer you a little something off a future order. Please also know that you can reach us 7AM-1AM every day of the week with any questions you may have about tickets prior to placing an order!
 
On Tuesday, Feb 11, 2014 at 1:49 PM Louis said:
I had never used Ticket Liquidator and thought I give them a try, They had a problem with the Date of the show I wanted to attend. Amy called me a Month before the show and corrected the issue and even got me better seats for the same price.You don't need to worry about Ticket Liquidator they are the real deal. I would use them again and recommend them highly ..Thank You Amy......Lou Ruseskas
 
Our Response on Wednesday, Feb 12, 2014 at 5:16 AM:
Hey Louis! Thanks so much for your very kind words! We're thrilled to hear that you had such a positive experience through us! Enjoy the Allman Brothers and please let us know how everything goes for you!
 
On Friday, Feb 07, 2014 at 8:58 AM Laurie said:
This morning I went to place an order through Ticket Liquidators & the shopping site Ebates for a Demi Lovato concert in my area. I was very excited to find Ticket Liquidators on the Ebates site along with a discount coupon code for $30 off a $300 order along with the 6% back I would receive from Ebates. My excitement was short lived when I put in the code and it was denied due to being expired. When I went back to Ebates to verify the expiration date, it was listed as expired 12/31/2050-maybe a bit far off, but there it was in black & white. There was also a number to call if you had a problem with this code. I called the # (Tckt Liquidators) & spoke to a nice man who said the expiration date was wrong and the best he could give me was 7% off my order. To get the discount I would need to complete the order with him. I did and hung up. It was only after that, I realized I did not complete my order through Ebates, and therefore lost my 6% from them. I emailed Ebates and explained the situation, but unfortunately there was nothing they could do since the order was not completed through them and the expiration date error was made by the merchant. Subsequently, a survey was sent to me from Ticket Liquidators about my recent phone call to them. My daughter, still in a state of euphoria from getting the tickets took the survey and gave glowing reviews. Now, I would also have said that the young man I spoke with was very nice & did a fine job handling my situation, but I probably would have like to put something in about the expiration date error on Ebates & the fact that I "should" have received my $30 off- customer is always right, as they say, along with my additional 6% from Ebates. I guess it's just water under the bridge now, but please Ticket Liquidators, fix your expiration dates on Ebates so another consumer doesn't have to lose out on what I lost today. Thank You. Laurie M.
 
Our Response on Friday, Feb 07, 2014 at 10:08 AM:
Hello Laurie! Thanks for your feedback! We're sorry to hear about the confusion regarding Ebates.

On the 6% issue, it is indeed true that you would have to order tickets through a specific Ebates link in order for them to give you credit for the order. Ebates (and other similar sites) track any points or credit offers through links.

On the discount issue, the 2050 expiration date was not something we had originally communicated, since the code concerned was a holiday specific code - hence "Festive13." It also was not a promotion we specifically gave Ebates. We did notice an error with the code on Ebates site in January and advised them of the error.

In this case, it's true we wouldn't be able to force Ebates to credit your order, since that would be their decision. If it helps, though, we'd be happy to extend you a 10% code off the ticket total of a future order. We will send you an email with the code information so you can have that for your records. Hopefully the new code will help to even things out for you!
 
On Tuesday, Feb 04, 2014 at 12:39 AM Karen said:
Hi I just recently bought a katy perry ticket at barclay on july 25 which is friday. and at the ticketmastr site it says that the event is at 7:30pm. why does the one on our e-ticket says that it is at 7:00pm. did I got a fraud ticket?
 
Our Response on Tuesday, Feb 04, 2014 at 12:01 PM:
Hello Karen! Thank you for your feedback - but no fear! Sometimes the time for events is altered by the venue or the event promoter after tickets for the event are officially produced. I see here that the venue website shows the event as being at 7:30, so that would be the official time for the event. You'd always want to go with what it says on the venue's website, as opposed to your ticket.
 
On Monday, Jan 27, 2014 at 9:27 PM Sarah said:
I bought tickets from this website for me and my fiancé for his birthday. First of all there was a $22.60 “Service Fee” PER TICKET which I thought was very high but my fiancé really wanted to see the show so I a paid it anyway. There was also a $15.00 “Delivery Fee” which I also thought was high to have 2 tickets mailed to me. I ordered the tickets on 1/11/14 for a show that was on 1/26/14 believing they would have plenty of time to get to me via Mail. I was told in my conformation email that the tickets would be delivered by the 1/19/14. On 1/23/14 I still had not received my tickets and called customer service to see where they were. Customer service informed me that these were tickets being sold by season ticket holders and they had decided to take them to the venue directly instead of mail them and I could pick them up at will call on the night of the show. I then asked why I had been charged a delivery fee if they were not being delivered to me. The customer service rep explained that that was to cover the cost of the Season ticket hold to deliver them to the venue also which was also ridiculous. There is no way it cost $15.00 for them take the tickets to the venue. On the night of the show the tickets were at will call but were generic ticket with the word “REPRINT” stamped on the ticket. So clearly the tickets had been printed at the venue and there was no delivery involved. I am not happy I paid $15.00 for nothing. A friend of mine bought comparable tickets from another site for the same show and night for a lot less and she got the actual tickets on time. I will be buying tickets elsewhere I the future.




 
Our Response on Wednesday, Jan 29, 2014 at 10:43 AM:
Hello Sarah! Thanks so much for your feedback. We're sorry to hear about the confusion regarding the delivery of your tickets!

To start with, it is indeed true that delivery methods for ticket orders sometimes have to be altered to take into account certain realities - for instance: late ticket shipment by the venue. It's nevertheless true that we rate and rank all the sellers who use our service and we pay attention to whether they fulfill orders using the delivery method chosen during checkout. Sellers who change delivery methods are flagged and are penalized for any such changes. Your seller would only alter the delivery method on your order because they absolutely had to do so.

In regards to the fees on our site, the service fee represents 20% of your total ticket price and pays for website maintenance, billing security, and customer service. The delivery fee varies, but, for FedEx Standard Delivery, it is indeed $15. (This is actually the same fee charged for Will Call tickets. The purpose is to compensate sellers for driving to the venue, parking, having the tickets re-printed, and so forth.)

In your situation, though, we're sorry for the confusion regarding the delivery issue and would be happy to send you a check for your delivery fee and extend you a discount off a future order. A manager will reach out to you with the appropriate information.

We sincerely hope that helps!
 
On Wednesday, Jan 08, 2014 at 4:12 PM Andrea said:
This is the 3rd or 4th time I have used Ticket Liquidator and absolutely love it. Tickets that are sold out on Ticketmaster are available here at a great price. The are always good tickets and are delivered easily and promptly. I am happy, satisfied and will remain a loyal customer.
 
Our Response on Thursday, Jan 09, 2014 at 9:57 AM:
Hello Andrea! Thanks so much for your kind words about our service! We do our very best to ensure that ticket availability remains high even close to the start date of an event. We know how difficult it can be to find tickets - especially to really popular events - and we're always glad to help out the fans!!
 
On Monday, Dec 23, 2013 at 8:55 PM Greg said:
I was entering the wrong promo code for free shipping, I entered hero07, which was not accepted. After I placed the order I realized it was hero7. Is there any way this can be applied to my order now?



Thank you



Greg
 
Our Response on Tuesday, Dec 24, 2013 at 4:03 PM:
Hello Greg! Thanks for your feedback! We're sorry to hear about the confusion in regards to the discount. It would actually appear that the discount could not be applied to your order because it can only be used on orders valued at a certain amount or over - but, hey, it's the holidays! We've therefore created a new code for you of a higher value that you can use on a future order within the next six months. The code doesn't have an order total limit, so you can use it whenever your heart desires. Have a wonderful holidays with your friends and family!!
 
On Wednesday, Dec 04, 2013 at 10:13 AM Michelle said:
We purchased tickets for Luke Bryan back in October. I am now seeing that tickets are getting released for sale tomorrow for this concert. I am a little concerned about that. How did we get to purchase tickets 2 months ago for an event that is just releasing ticket sales tomorrow. Also my credit card was already charged for this event but I don't get my tickets emailed to me until 4 days prior to the event?????? Shouldn't be charged for something I didn't get yet. The price we paid for these tickets is alot higher that what I am seeing them for now. Why is that? Is there any discounts for spending so much on these.

My other concern is we are hearing alot of negative feedback on the purchase of our tickets. Some say they didn't get the tickets in time so they were turned away from concerts or they got there wiht their tickets and they weren't legiate tickets. My kids will be heartbroken if this happens as this is christmas gift to them.

Shelly
 
Our Response on Tuesday, Dec 10, 2013 at 12:12 PM:
Hello Michelle! Thanks for your feedback the other day - but no fear! Everything is fine with your order.

Basically, the secondary ticket market and the ticket companies who list their tickets on our website are known for being able to do two things:

First, the secondary ticket market enables people to buy tickets to highly popular events close in time to the event itself. Any delayed ticket-buying is hard to manage for most consumers nowadays because tickets typically sell out VERY quickly.

Second, the secondary ticket market enables people to buy tickets to highly popular events before tickets otherwise go on sale to the public. This is possible because ticket-selling companies often have special access to ticket sales that other people don’t have. Maybe they or one of their employees is a member of an official fan club with a sneak-peak access to ticket sales. Maybe they simply have insider connections in the industry or have access to special presale opportunities advertised by the promoter of the event concerned. The result of all this is that event tickets are sometimes available on secondary ticket market websites before they’re available on other sites.

Of course, if you did wait to buy tickets from the primary source, it's not guaranteed that you'd be able to get the kind of seats you want and that you wouldn't ultimately lose out in the sudden ticketing rush.

In your case, we see that your tickets shipped out yesterday, so you should receive them soon!

I hope that answers your question for you.
 
On Tuesday, Dec 03, 2013 at 10:22 PM Ganell said:
Nervously, after receiving notice that tickets for One Direction will go on sale on Dec 7, I purchased tickets on Ticket Liquidator. I was hesistant because it was Nov 27 and I wondered how tickets were available before the Dec 7 sale date. Further, it was indicated that the e-tickets would not be delivered until Sept. In spite of my nervousness, I purchased the tickets and hopedcfor the best. Surprisingly, I received an email this morning stating the tickets were available for download!! So far, so good. Hopefully, all will go well in Oct. I just wish I could have afforded better seats.
 
Our Response on Tuesday, Dec 10, 2013 at 12:09 PM:
Hello Ganell! Thanks so much for your kind words! We know that ticket-buying can be an intimidating experience for some people - especially if you're spending a lot of money! We also know that the stakes can be high when you're buying tickets for a big event (like One Direction) where there are usually some little ones involved. We're glad, however, that things turned out well and that you have your tickets safe and sound - 10+ months in advance! Now all you have to do is wait for the big day!!
 
On Sunday, Dec 01, 2013 at 12:18 PM John C said:
I ordered tickets at the last possible moment on a Saturday night -- the tickets did not arrive timely even though I was charged.

My complaint to Ticket Liquidator (TL) was quickly and professionally resolved in my favor, a full refund issued. From my experience, this is a very ethical, customer friendly company!

Thank you!
 
Our Response on Monday, Dec 02, 2013 at 10:43 AM:
Hello John! Thank you for your kind words! We're so glad that we were able to resolve your issue to your satisfaction! We also appreciate your taking the time to let everyone know that you were happy with the speed with which we addressed your issue. We hope to be able to assist you with tickets sometime in the future!
 
 
21-30 of 1610 comments.



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