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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!

11-20 of 1607 comments.
On Friday, May 30, 2014 at 1:12 PM Denise A said:
Chris just helped me purchase tickets to four plays for my upcoming trip to NYC aka Theatre Splurge. He couldn't have been more helpful, knowledgeable and patient; really, a delight person and experience. I only wish ALL my online transactions could be this positive. Looking forward three wonderful days at the theatre. Thanks for making it possible.
Our Response on Monday, Jun 02, 2014 at 5:59 PM:
Hello Denise! Thank you so much for your kind and generous feedback! We'll definitely let Chris know how happy you were with his support! It sounds like you have a great evening of theater lined up!!
On Friday, May 23, 2014 at 11:28 AM robert said:
This purchase was flawless particularly since I waited until only 4 days before the performance to order tickets. The order was processed quickly and the tickets arrived a day before the date required-wow!. And cant beat the price. Nice to see a seller deliver on what they promise. Great Job- it was a great concert!
Our Response on Friday, May 23, 2014 at 6:06 PM:
Hello Robert! What a great review - thanks so much! "Flawless" is a word that we like to hear! We want you to get your tickets as quickly as possible and we even rate sellers on how quickly they provide tickets to customers. We're just so glad that you had a great time at the event - and, more importantly, that your trouble-free order allowed you to enjoy your time to the max!!
On Monday, Apr 14, 2014 at 7:06 PM Ivan F. said:
I fully expected to get a ticket vs. a printed page. This was to be a gift and to not have a ticket stub to remember the event is a real disappointment.
Our Response on Tuesday, Apr 22, 2014 at 2:22 PM:
Hello Ivan! Thanks so much for your feedback! We're sorry to hear about your disappointment with the tickets you received. It is indeed true that sellers resell all sorts of event tickets on our marketplace. We are unable to promise that tickets will be cardstock tickets unless the seller explicitly promises that fact. We nevertheless understand your desire to make the occasion concerned as memorable and lasting as possible for your gift recipient. We hope, though, that the event itself will be a wonderful experience for you both and hope the discount offer we extended will come in handy!
On Tuesday, Apr 01, 2014 at 10:07 AM Latasha said:
I bought 2 tickets for my daughter and I to attend Disney on Ice. After my purchase I was able to immediately print my tickets. Everything worked out perfectly and it was an amazing show! I look forward to purchasing more tickets from this site!
Our Response on Tuesday, Apr 01, 2014 at 1:58 PM:
Hello Latasha! Thanks so much!! We're so glad that you liked our snazzy E-Ticket Download feature - especially the instant variety! We want to make ticket buying as easy for everyone as possible. That's especially true when a child is involved and Mom and Dad feel the pressure. We don't want you to be worried - so we're glad to play our part and keep things as simple as can be for you!
On Friday, Mar 28, 2014 at 1:59 PM Shannon said:
I ordered Coachella tickets for my daughter's birthday from Redzonetickets through ticketliquidator. Well when I received the wrist bands, the box that the wristbands come in was not included. When I contacted Redzonetickets, they informed me that they throw the box away. This is so disappointing as this was a birthday present and Redzonetickets offered no solution to remedy the situation.

FYI Redzonetickets, include the box next year, as I am positive many customers would appreciate, especially if you throw the box away!
Our Response on Friday, Mar 28, 2014 at 2:53 PM:
Hello Shannon! Thanks so much for your feedback! We're very regretful for your unhappiness with the writs bands.

First and foremost, we can all understand your desire to make your daughter's birthday experience as exciting and as inviting as it could possibly be. We're just afraid that we cannot promise specifics when it comes to how tickets are presented to customers so long as the tickets (or the wrist bands) are provided and valid for use.

Added to that, it's also true that we typically expect ticket sellers to use FedEx envelopes for shipping and fulfilling their orders and that sending your order in a larger box would have increased shipping fees. This is likely why your seller defaulted to the norm. They wouldn't have had any intention of creating an issue for you. It just sounds like their options were limited with the box already being thrown away.

Either way, we have reached out to you to offer a little something off a future order! Perhaps that way you and your daughter can spend some other special time together!
On Wednesday, Mar 26, 2014 at 2:28 PM Chris L said:
i just wanted to say i have used ticket liquidators many of times all had a positive experirence service rep was helpful and searched for the best seats possible for me tickets to the event were never late and no problem with downloading tickets people have to understand that your a third party selling for the original owner of the tickets and there are certain fees i will continue to use your service i feel your prices are compatable and even beat compettion prices at times

thank you

Our Response on Thursday, Mar 27, 2014 at 9:40 AM:
Hey Chris! Wow, what a nice review! Thank you SO much! You really took your time with that! We're especially pleased that you were happy with the service provided by our representative. We believe that customer service is one of the main differentiators of our business and we aim to have the friendliest customer service representatives in the industry! Have a wonderful time at your event and please do tell us how it goes for you!!
On Thursday, Mar 13, 2014 at 5:51 PM Sheila said:
My tickets arrived in a timely fashion; however, I was surprised to see that the face value of the tickets was substantially less that what I paid for them. I'd thought I was getting a deal, and if anything, I would be paying the same or less than the original ticket price.
Our Response on Friday, Mar 14, 2014 at 5:31 PM:
Hello Sheila! Thank you for your feedback! We're sorry to hear about your unhappiness with your ticket order.

Based on your comments, it sounds like you were unaware that your tickets were purchased from an independent ticket-selling company. The tickets on our site are all being listed by professional ticket resellers who buy and sell tickets for a living. These resellers price tickets based on their market value - ie: what they feel the tickets are objectively worth on the open market. This figure would be informed by the popularity of the event, the number of tickets available, and the costs incurred by the seller to access the tickets concerned.

In your case, you purchased Orchestra tickets to a popular event in New York City - "The Lion King" - about a week before the event. The tickets you purchased would likely have been sold out from the venue at the time of your order. This explains why the tickets would have been priced above face value by their seller. The marked-up price was what kept the tickets available for purchase when you otherwise would not have been able to find them.

Either way, we sincerely hope that you enjoyed the event! "The Lion King" is certainly a wonderful show! Please feel free to let us know if you'd ever like to shop for tickets in the future. We'd be happy to explain any pricing confusions.
On Tuesday, Mar 04, 2014 at 1:59 PM kimberly said:
I was very disappointed with my tickets, I ordered tickets I thought I was very careful when ordering and was ordering loge center row b, but when my tickets arrived they were all the way to the right.

Not a happy 1st time customer

Kimberly Williams
Our Response on Wednesday, Mar 05, 2014 at 5:38 PM:
Hello Kimberly! Thank you for your comments! We're very sorry for your unhappiness with the tickets you purchased.

Briefly, purchased tickets listed as being:

Event: Yanni Sep 19 2014 8:00PM
Venue: Nokia Theatre Live - LA
Section: LOGE Row: B

In your case, it would appear your seller actually advertised your seats as just being in the row concerned. They didn't actually promise that the seats would be located in the left, right or center section. (Such terms as "Orchestra" or "Mezzanine" do not involve specification as to placement in those sections. Only tickets marked as (eg) "Center Orch" are guaranteed to be in a center section.)

As a result, you purchased tickets that were not promised to be in the Center Loge - but we're nevertheless sorry for the confusion and the unhappiness it caused! We have reached out to offer you a little something off a future order. Please also know that you can reach us 7AM-1AM every day of the week with any questions you may have about tickets prior to placing an order!
On Tuesday, Feb 11, 2014 at 1:49 PM Louis said:
I had never used Ticket Liquidator and thought I give them a try, They had a problem with the Date of the show I wanted to attend. Amy called me a Month before the show and corrected the issue and even got me better seats for the same price.You don't need to worry about Ticket Liquidator they are the real deal. I would use them again and recommend them highly ..Thank You Amy......Lou Ruseskas
Our Response on Wednesday, Feb 12, 2014 at 5:16 AM:
Hey Louis! Thanks so much for your very kind words! We're thrilled to hear that you had such a positive experience through us! Enjoy the Allman Brothers and please let us know how everything goes for you!
On Friday, Feb 07, 2014 at 8:58 AM Laurie said:
This morning I went to place an order through Ticket Liquidators & the shopping site Ebates for a Demi Lovato concert in my area. I was very excited to find Ticket Liquidators on the Ebates site along with a discount coupon code for $30 off a $300 order along with the 6% back I would receive from Ebates. My excitement was short lived when I put in the code and it was denied due to being expired. When I went back to Ebates to verify the expiration date, it was listed as expired 12/31/2050-maybe a bit far off, but there it was in black & white. There was also a number to call if you had a problem with this code. I called the # (Tckt Liquidators) & spoke to a nice man who said the expiration date was wrong and the best he could give me was 7% off my order. To get the discount I would need to complete the order with him. I did and hung up. It was only after that, I realized I did not complete my order through Ebates, and therefore lost my 6% from them. I emailed Ebates and explained the situation, but unfortunately there was nothing they could do since the order was not completed through them and the expiration date error was made by the merchant. Subsequently, a survey was sent to me from Ticket Liquidators about my recent phone call to them. My daughter, still in a state of euphoria from getting the tickets took the survey and gave glowing reviews. Now, I would also have said that the young man I spoke with was very nice & did a fine job handling my situation, but I probably would have like to put something in about the expiration date error on Ebates & the fact that I "should" have received my $30 off- customer is always right, as they say, along with my additional 6% from Ebates. I guess it's just water under the bridge now, but please Ticket Liquidators, fix your expiration dates on Ebates so another consumer doesn't have to lose out on what I lost today. Thank You. Laurie M.
Our Response on Friday, Feb 07, 2014 at 10:08 AM:
Hello Laurie! Thanks for your feedback! We're sorry to hear about the confusion regarding Ebates.

On the 6% issue, it is indeed true that you would have to order tickets through a specific Ebates link in order for them to give you credit for the order. Ebates (and other similar sites) track any points or credit offers through links.

On the discount issue, the 2050 expiration date was not something we had originally communicated, since the code concerned was a holiday specific code - hence "Festive13." It also was not a promotion we specifically gave Ebates. We did notice an error with the code on Ebates site in January and advised them of the error.

In this case, it's true we wouldn't be able to force Ebates to credit your order, since that would be their decision. If it helps, though, we'd be happy to extend you a 10% code off the ticket total of a future order. We will send you an email with the code information so you can have that for your records. Hopefully the new code will help to even things out for you!
11-20 of 1607 comments.

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