Read what customers like you have to say about us.
Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here
and get started!
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On Thursday, Dec 27, 2012 at 4:16 PM Maregaret said:
We had a ball......loved the box seats ...Box A.....it was great,so she could move around,,one slight problem... my Grand daughter was afraid of being up so high....so for Lion King in May... perhaps Orchestra row A center...can you help.....for May 18/25....2:00 Matinee.....two tickets.....pls let me know....THANK YOU...MARGARET MCMILLAN
Our Response on Thursday, Dec 27, 2012 at 4:33 PM:
Hello Margaret! We're so glad that you and your granddaughter had a great time at "Annie!" We've emailed you a link to the tickets available for "The Lion King" show on May 25. What a great show that is, too! Your granddaughter would have a blast.
On Thursday, Dec 27, 2012 at 7:38 AM patrick said:
Ijust purchased tickets for Jersey Boys at the Fisher Theater. your "service fee" should have been noted early on in the total pricing.
The "service fee" was an insult to my intelligence. If needed it should be built into the priceof the ticket. Additionally I see you are also making money on your shipping cost.
Never again. Although I may have no choice if the Fisher has a contract with you....
Our Response on Thursday, Jan 24, 2013 at 10:56 PM:
Hello Patrick! Thank you for your commentary! We're sorry for your unhappiness with the service fee. The service fee is actually the only thing that we at TL make off your ticket order. The mark-up in ticket price accrues to the seller and the delivery fee accrues to the seller and the software company that provides our point-of-sale software. The service fee itself is equal to 18.5% of the total ticket price and is advertised twice during checkout before completing an order. We also mention the service fee in the "Lowdown" section above every event listing on our exchange.
As a result, the service fee isn't a hidden charge and is calculated for buyers long before they even have to enter any billing or address information. We're nevertheless sorry that you were unaware of the charge and only noticed it after-the-fact.
On Tuesday, Dec 25, 2012 at 1:05 PM Gustavo said:
AWESOME Tickets, super fast transaction. Great experience I will definitely buy my next ticket at Ticket Liquidator.
You guys are RockStar!!!
Our Response on Thursday, Jan 24, 2013 at 10:14 PM:
Hello Gustvao! Thanks so much for your kind words!!! We're thrilled to know that everythin went well for you with your order and that you had a great time! Glengarry Glen Ross is such a great play!
On Monday, Dec 24, 2012 at 6:16 PM kara said:
I just purchased two tickets, in my name kara m and I wished for them to be sent to james m my husband as a gift. thank you some how I missed the part where to be sent to a different name. same address. thank you very much merry christmas
Our Response on Thursday, Dec 27, 2012 at 1:48 PM:
Hello Kara! Thanks so much for your feedback! Please reach out to us via email or telephone should you need any immediate assistance with your ticket order. We monitor emails and phone contacts before any submissions through our feedback tool so we can be sure to address any pressing issues for customers.
In your case, we see that your seller has already acted to ship the tickets that you purchased. You'd just want to each out them (we emailed you their information) with the new address. Your seller could then request an address change with FedEx and - voila - all will be well.
Thanks so much! Please let our manager know if you don't have a resolution by Friday: firstname.lastname@example.org.
On Saturday, Dec 22, 2012 at 7:32 AM Dorothy said:
Great concert - had only heard a few of their Christmas songs, had no idea of what we were going to see. BUt the show was great, loved the music ( a bit louder than I imagined)and the technical stuff was fantastic!
Received the tickets very quickly after I ordered them.
Our Response on Thursday, Dec 27, 2012 at 2:54 PM:
Hello Dorothy! Thanks for your feedback! We're so glad that you enjoyed seeing the Trans-Siberian Orchestra this holiday season! They are always a wonderful way to compliment the snow. We also hope you and your family had a wonderful holiday season!! :o)
On Tuesday, Dec 18, 2012 at 6:30 PM Robert said:
This was my first time using TL, but I will certainly be using them AGAIN ! :-) The tickets for my event arrived four days after the order was placed, much quicker than had been estimated. I have them in my hands with ample time before the Sporting event. The pricing was more than fair, including the service fee, as anyone will know who uses the Broker services and Internet? Thanks again TL, I will use you again for sure and Kudo's to the source/seller for such timely mailing.
Our Response on Thursday, Dec 20, 2012 at 10:59 AM:
Hello Robert! Thanks so much for your kind comments! We're so glad that you received your tickets quickly and that you found the prices on our site to be reasonable. We'll pass on the good word to the seller, as well, and let them know they made you happy. Have a great holiday season! We hope to "see" you again sometime! :-)
On Monday, Dec 17, 2012 at 9:23 AM Stephen P said:
Called and spoke with sales person. Explained that I was 6'6" tall and needed to have an asile seat. I was assured that I was getting what I requested. That is not what I received. I paid double the face value which is not a problem when I get what I pay for. So 4 tickets was over $1200 and I was uncomfortable that I stood in the back for a good part of the show. Will not use or recommend your service.
Our Response on Thursday, Dec 27, 2012 at 3:27 PM:
Hello Stephen! Thank you so much for taking the time to leave feedback via our tool. We're very sorry to hear about the trouble and confusion in regards to your ticket order.
Briefly, we see that your tickets through us were listed by the seller as the following:
Event: Jersey Boys Dec 15 2012 2:00PM
Venue: Virginia/August Wilson Theatre - NY in New York, NY, United States of America
Section: ORCHESTRA Row: D
Price: $252.00 Each Quantity: 4
Seller's Note: These seats are on the aisle with purchase of the entire group.
Per the listing information, the ticket seller noted that, if you purchased all of the tickets remaining in the group, you would have received an aisle seat along with your order. It appears that there were only 4 tickets available in the tickets group and thus you should have received an aisle seat - yet you are claiming the opposite. We will get in touch with the ticket seller on this issue and make sure you are compensated for the tickets you received.
For anyone else reading, we recommend that you look at your event tickets the moment you receive them to make sure that you received exactly what you ordered. We're here to help - so please do let us know if you have any questions or uncertainties about the tickets you receive from your seller.
On Saturday, Dec 15, 2012 at 2:14 PM Teresa said:
Tickets came fast! Thanks
Our Response on Tuesday, Dec 18, 2012 at 1:29 PM:
Hello Teresa! Thanks for your kind words! We're glad to hear that you received your tickets speedily! Have a great time at the event!!
On Wednesday, Nov 28, 2012 at 9:34 AM Lisa said:
We have never used this service before, but we found better seats for our Rush show here. Even though we paid a little more for the tickets, we were happy with our purchase. We alsohave never been to the AT&T center before. Your e-mail of information regarding directions, places to eat in the area was a nice surprise. Thank you for giving us some extra info. as it makes our trip a little less stressful. Now we can focus on our mission, that is to enjoy our favorite band, Rush. Thanks for a good experiance. We will be using your ser vices again.Lisa Harrison
Our Response on Wednesday, Nov 28, 2012 at 1:03 PM:
Hello Lisa! Thank you so much for the kind words! We're thrilled to know that your experience ordering through our website has been so hassle-free and pleasant for you. We pride ourselves in providing people with more options when it comes to popular (often very fast-selling!) event tickets. We also are glad to hear that the pre-event email with all the goodies in it will help you navigate your way to the venue!
On Saturday, Nov 24, 2012 at 11:17 PM Paula said:
I m very decepointed with my experience with Ticket Liquidator , This is my first and last time using TL. I purchased a ticket for me to take my nice to Lady Gaga I paid 164.00 +30.34 plus shipment x 2 =403.00 for a ticket with a face value of 85.00 +14.00 fee. This is outrageous !!! How can they charge this much for the tickets. i will file a complaint with Better Business Bureau, this is like stealing from customer. I found this page thru my employer's associate benefits . I will also file a complaint with them and ask them to remove from the website . I m sure they don't know how TL do business.
Our Response on Wednesday, Nov 28, 2012 at 2:15 PM:
Hello Paula! Thank you for your feedback. We're very sorry to hear about your unhappiness with the price of your event tickets. We at TL do indeed partner with various companies that provide corporate perks to their employees. It appears you may have misunderstood the nature of our business model when you purchased tickets through our website. We at TL are not a primary source for tickets but rather an independent marketplace through which respected and trusted ticket-selling companies resell tickets to popular events. The tickets listed on our website are all owned and priced by hundreds of different ticket sellers who decide ticket value based on what they think tickets are worth on the open market.
Generally speaking, the tickets you find on resale networks can end up being priced at, below, or above face value - with only some 60% of tickets being marked up from their original price. The mark-up (or mark-down) on tickets will depend on how much it costs the individual seller to access the tickets and on the popularity of the event. You purchased tickets for Lady Gaga - a very, very, VERY popular event for which it's very hard to find tickets - and so it's very likely that the tickets you purchased would have been marked up from their face value by the seller.
On that note, we can understand your frustration with the price increase - but please also know that, without the resale market, you likely never would have been able to get Lady Gaga tickets for your niece. Lady Gaga tickets sell out so quickly on the primary market that many die-hard fans of Lady G. are typically unable to get the chance (or even a glimmer of a chance) to see her in concert. We at TL (and the resale market in general) help to keep event tickets on the market longer than they'd normally be available so people like you can give such a special present to your niece.
We hope that helps to provide some context for the upcharge. :-)
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