Customer Feedback
Read what customers like you have to say about us.Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Monday, May 28, 2012 at 12:12 PM Norma Jean said: please note that my experience was PERFECT...the entire transaction was handled perfectly even in consideration of the original "glitch" ....the ladies in the office went above and beyond to ensure all was to my satifaction up to and including the FEDEX delivery of my purchase...will be VERY PLEASED to do business with TICKET LIQUIDATOR agin in the future!
NORMA JEAN Our Response on Wednesday, May 30, 2012 at 2:35 PM:
Hello Norma Jean! Thank you so much for your kind words! We're so glad you enjoyed our services and that you had a great time seeing Yo-Yo Ma! we appreciate your willingness to "spread the good word" and hope to see you again soon! On Sunday, May 27, 2012 at 12:33 PM Debra said:  I purchased tickets on a saturday. The shipping method is listed as "e-mail delivery." I thought delivery would be quick due to the fact that it only takes an email, right? Well it is now the day before the event and the tickets have not yet been e-mailed to me. I called the phone number for the seller and could only get a recording saying they were only open monday-friday. That would mean that if I have to wait until their business hours, then i would not receive the tickets in time.
I have e-mailed ticket liquidator and received no response. I called ticket liquiator and got the automated message saying that "you are next in line." It has been over 30 minutes and I am still on hold. How could I be next in line for over 30 minutes?
I am very unhappy with the service. I fear that I am going to have to purchase other tickets elsewhere and waste my money. Is this the way you run a business? Our Response on Wednesday, May 30, 2012 at 2:46 PM:
Hello Debra! Thank you very much for your feedback. We're very sorry to hear about the trouble and confusion concerning your ticket purchase and also for the long wait times you experienced when you called us. We see that you called around 1pm on the 27th (a Saturday) which is one of our busiest days and times (even though we have a 100+ Call Center located in the US!).
On that note, it seems that you were concerned because your tickets were not immediately available for delivery right after you ordered (seeing as how you ordered tickets for email delivery). Please note that email delivery does not actually guarantee that you will receive your tickets immediately after purchasing them. The reason for that is because ticket sellers may not have received the e-ticket file from the primary ticketing source at the time of your order. They may have to wait to receive that file before delivering it to you.
Added to that, we should mention that we host a secure e-ticket download system that allows customers to access e-ticket files securely and efficiently. Ticket sellers upload e-ticket files to our system and customers subsequently download and print the ticketing files from their TL account. E-tickets are not uploaded automatically to the system and instead have to be uploaded proactively by the ticket seller. Customers are also emailed by us when their tickets are ready to be downloaded.
In your case, we see that your ticket file was uploaded on the same day that you called and that you downloaded the tickets in plenty of time for the event. We hope you ended up having a great time! On Thursday, May 24, 2012 at 10:23 AM Lilawatti said: Disregard that last comment of mine. I received my shipping confirmation today and I'm extremely happy. Thank you ticket liquidator! Our Response on Friday, May 25, 2012 at 1:08 PM:
Hello Lilawatti! Thanks so much! We're glad to hear that you'll soon be receiving your tickets and hope you have a great time at the big event. Please let us know how it goes for you! :-) On Wednesday, May 23, 2012 at 10:36 PM Lucille said:  I need somekind of confirmation that the photo-copied tickets that I received via FedX today are legitimate. Who is Joe Bruin???
Worried that I have been scammed. Please contact me. Our Response on Friday, May 25, 2012 at 1:07 PM:
Hello Lucille! Thank you so much for your comments. We're sorry to hear about the confusion in regards to the tickets that you purchased through us. It would appear that you received printed out e-tickets from your seller rather than cardstock tickets. Please note that we at TL can't guarantee any tickets will be "hard" unless that fact is explicitly stated on the ticket notes. The reason for this is because hard tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) a popular option nowadays for primary ticket sources. Sellers like e-tickets because they're cheaper and they're easier to handle redistribution (etc).
Regardless, though, your e-tickets will indeed be valid for event entry, so, on that note, things are fine and there’s no need to worry! We only let established businesses resell e-tickets in order to ensure that paper tickets are handled with the most professional care.
Oh, yes - the name on the tickets, too, would be the name of the original purchaser from the seller's office. That fact will have no impact on your ability to use the tickets. On Wednesday, May 23, 2012 at 2:44 PM Richard said: Do not buy tickets through this company. We dealt with ticket liquadator. The tickets were sold by a company called "My Ticket Tracker.com" and my credit card was hit by a company called "
Ticket Network Direct". It's a difficult path to follow when you get ripped off. The tickets to the Belmont Stakes were supposed to be "seats" they turned out to be "standing room only" general addmission tickets - with a face value of $20.00 per - we paid $138.24 for two tickets. The tickets look like zerox copies - the company claims that they are "e tickets" friends have real tickets and these don't resemble their tickets. We have been to the Kentucky Derby, and the Preakness and feel that the Belmont may complete the Triple Crown. We are "horse owners" from Maryland and are really disappointed in the service and response we have gotten from this company. The first call we made - we were told that there was no way to quarantee these tickets were real. We have to drive 200 miles each way and not get in (stay in a motel) before we can get a refund. This is not a responsive company and they hide behind the other companies that are involved in the process. We just want our money back and will watch it on TV. Three different companies to sell tickets - come on. Our Response on Friday, May 25, 2012 at 1:05 PM:
Hello Richard! Thank you very much for your feedback. We're sorry to hear about the confusions associated with your ticket order.
On the ticket price issue, we explain throughout our website (and even on this page!) that the tickets sold on our site are being sold by independent sellers who reprice tickets according to their current market value. The ticket prices on our exchange are therefore going to be above or below the face value of the tickets concerned. This fact is explained above every event listing and re-addressed on almost all our customer support webpages.
On the ticketing issue, we see that your tickets were listed by your seller as:
Event: Belmont Stakes Jun 9 2012 TBD
Venue: Belmont Park Raceway in Elmont, NY, United States of America
Section: CLUBHOUSE Row: GA
Price: $52.00 Each Quantity: 2
In this case, we're uncertain as to why you claim the tickets you received should have been actual seats to the event. You will notice that the ticket seller from whom you purchased specifically labeled the tickets as "GA." This is to say that the tickets were General Admission and thus would not guarantee a specific seat. You would instead access the Clubhouse and sit or stand wherever you are able. You would have purchased reserved seating if a section and row had been specified on the ticket listing.
Regarding your last question, we always guarantee that all the tickets on our site are guaranteed to be legitimate. We can promise this because we only deal with licensed and/or registered ticket-selling companies. Therefore, when you buy through us, you're buying from professionals who sell tickets for a living. They put food on their table by getting you tickets and so they have every incentive to fulfill your purchase. We guarantee ticket authenticity in our 125% guarantee, too, so that there is no question of legitimacy.
Regardless, we're sorry for all the confusion and we hope you enjoy the event!
On Saturday, May 19, 2012 at 10:11 AM Stacy said: I am really not sure of a feedback yet. The process was good. But I tracked my ticket order and it said they were deliverd and they were not. I have a incident report with FEDX but as i was looking at other feedback comments, I am concerned with the replacement tickets as it has been mentioned that they are non replaceable. What can I do from here? Our Response on Tuesday, May 22, 2012 at 12:41 PM:
Hello Stacy! Thank you very much for taking the time to leave feedback via the TL Feedback Tool. We're sorry to hear about the delivery problems you've experienced in regards to your order.
That being said, we notice that you were since able to access your tickets after FedEx claimed to have delivered them. It would appear the tickets were accidentally left at a neighbor's house rather than your own house. We're certainly sorry for the trouble and confusion and are glad to hear you have your tickets.
On the replacement issue, it is indeed true that tickets are generally irreplaceable items. Most venues place numerous restrictions on ticket reprinting in order to cut down on potential ticketing fraud. Some sellers are nevertheless able to reprint or reaccess tickets from the primary supplier. It depends on whether the seller themselves accessed the tickets from a primary source and on whether the tickets concerned are "hard tickets" or "e-tickets."
Regardless, we're glad you're all set now and hope you find the discount code we provided to be of use! On Thursday, May 17, 2012 at 3:08 PM Wanda said:  I had a wonderful time at the Temptations and Four Tops concert! However, I was upset tha my friend had a better seat than me. She bought her ticket at the last minute at the Benedum. I bought my ticket early and I can't understand why I had such terrible seats. Our Response on Tuesday, May 22, 2012 at 12:47 PM:
Hello Wanda! Thank you very much for letting us know about your order experience through our site! We're glad that you enjoyed the show, but sorry that you were unhappy with the seats. (We also see that you left survey feedback, too, to which we responded with a little discount off a future order.)
In your case, it appears that you purchased tickets marked by your seller as being in the First Tier anywhere in rows A-L - so that range might explain the issue. The venue might have had last-minute unsold tickets or tickets that were cancelled or returned by buyers who couldn't make the event.
Either way, we're glad you enjoyed the show and hope to be able to help you out with tickets again! We'd be happy to have someone call you, too, to assist on any future order and ensure that you get the best seats for the best available price. On Wednesday, May 16, 2012 at 7:33 PM Ryan said: I purchased a ticket to the Roger Waters Show on 5/15 in Phoenix. I purchased the ticket because it was in section 214 of US Airways Arena near my friends. When I downloaded the ticket, the section read 220 which was much harder to see the show. I called and was told they didn't have any tickets in section 214. I am very disappointed. I requested a refund and was told by Lisa that I would be given a refund but as of today there has not been a refund issued. I would like to request that refund! Our Response on Thursday, May 17, 2012 at 12:08 PM:
Hello Ryan! Thank you for your email. We're sorry to hear about the confusions in regards to your ticket purchase through us. It seems that you ordered tickets for a near-term event and that your ticket seller had just sold the last tickets concerned to another customer. (The ticket sellers on our website (and on our competitors', as well) generally have a small window of time during which they're free to accept or reject a ticket order. This is because the sellers listing tickets on our exchange are likely listing tickets (albeit, for higher prices) on other networks, too. It's therefore occasionally possible that they might sell a ticket group before being able to remove it from our website.)
On that note, we understand that your ticket seller attempted to supply you with other agreeable tickets, but that you were not interested in the alternates they could provide you. (Your ticket seller likely wanted to upload the proposed alternates just so that, if you were indeed interested in them, you'd have the tickets available to download and print off immediately.)
Ultimately, you declined the tickets proposed by your seller and they have actually since refunded you in full for the purchase. You may not see the refund reflected yet to your account due to CC processing delays. We have also extended you a discount off a future order to try and assist you with other tickets in the future! On Wednesday, May 16, 2012 at 1:32 PM Mary said: Ive very disappointed, I ordered my tickets over a month ago, and I still have not got my tickets yet. The concert is tomorrow. I just basically wasted $300 on you for nothing. Our Response on Wednesday, May 16, 2012 at 3:37 PM:
Hello Mary! Thank you very much for your feedback the other day. We're very sorry to hear about the delivery delay associated with your ticket order through us. It's unfortunately true that tickets often aren't distributed or even printed until within weeks of their event and, after that, they then have to make their way to another party (the seller) before reaching you. It's therefore possible that the tickets you purchase cannot ship out immediately.
On that note, we're nevertheless sorry if the delayed delivery in regards to your order has caused you any concern. We want all the customers who order through us to have secure buying experiences. We do therefore rate and rank sellers partially based upon the efficiency of their ticket delivery. We expect sellers to provide tickets as quickly as they are able and to do so in accordance with the timelines they set with customers.
In your case, we see that your tickets were delivered today by your seller - so you should be all set for the event. We will speak with your seller about your concerns and worries. However, in the meantime, we all hope you have a great time at the event! On Wednesday, May 16, 2012 at 12:08 PM William said: The Beach Boys were great! But I thought $137.00 plus $25.35 plus $7.50 for tickets that sold for $61.00 was a litle pricey. Am I crazy or is this sort of a rip-off? Our Response on Wednesday, May 16, 2012 at 3:45 PM:
Hello William! Thank you very much for your feedback. We're glad you enjoyed the big show, but we're sorry to hear about the pricing issue. We at TL are a nationwide exchange through which event tickets are bought by customers and resold by independent sellers. The sellers who list tickets on our website are all professional ticket sellers who price tickets based on what they think the tickets are objectively worth. The price for event tickets on our website is therefore going to vary extensively (between sellers and over time) and also going to be set independent of ticket face value.
In your case, don't worry - you weren't "ripped off" by your particular ticket seller (!). One of the major benefits of the secondary ticket market is that it enables tickets to remain available for purchase long after primary sources are otherwise sold out. You purchased tickets for your event on May 12th when the event itself was occurring on May 15th - only 3 days later. It's likely true that you only would have been able to purchase the tickets you did by accessing them on the secondary ticket market.
Please note, too, the other fees you reference are 1) the service fee (which is all we at TL made off your order - it pays for the website, customer support, and billing security) and also 2) the delivery fee (which is $7.50 for an emailed ticket because we manage a secure exchange where sellers can upload ticket files for you to down - that requires money for testing, secure maintenance, and so forth).
Overall, though, we're just thrilled that you enjoyed the show!! :o)
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