Customer Feedback
Read what customers like you have to say about us.Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Thursday, Jun 07, 2012 at 10:56 PM Michael said: I just wanted you to know that I was kinda worried about buying these tickets like this. I like your site and everything was exactly as was presented. I received my tickets very quickly and they were exactly what I purchased with prompt e-mails, tracking numbers, etc. Its nice to know that someone finally does what they say they do and follow up on thier promises. Me, my wife, and my 2 boys are going the WWE event that we all have been wanting to see while in St. Louis on vacation and we had no suprises. Thanks for your support,.
The Bowden Family.
I will leave another response after the show to follow up on our ticket use at the show. Our Response on Wednesday, Jun 13, 2012 at 4:07 PM:
Hello Michael - and the Bowden Family! Thanks for your very kind words! We're so glad that that we've helped your family go and see a WWE event! We all hope you have a great family time together! Please let us know how everything goes for you!! On Thursday, Jun 07, 2012 at 10:31 PM Kimberly A. said: I love placing orders with Ticket Liquidator. Tina R is the best! She is always so helpful. I ask for her every time I place an order. The tickets always come as promised. Great way to find seats to sold out events.
Kim Our Response on Wednesday, Jun 13, 2012 at 4:01 PM:
Hello Kim! Thank you so much for the compliments! We'll let Tina know that you were so happy with our service! We aim to please and we hope you have a great time at your event! On Thursday, Jun 07, 2012 at 3:56 PM james said:  This was my 1st purchase through TL, I was a bit concerned and read some of the negative comments. I noticed that most (if not all) the complaints I read were actually issues caused by the purchasers lack of understanding or failure to read CLEARLY stated terms of the purchase transaction. ei, if it says all sales are final,,,, you can't call back later and ask for a refund,,, if you buy a ticket for an event in Iowa,,, and show up at a different event in Arizona,,, guess what, your not going to get in!!! My experience was nothing but perfect, the seats were just as stated, and they arrived exactly when they said they would. The fee's and service charges are well described BEFORE you purchase, so if you think they are to high,,,,, DON'T BUY THE TICKETS. I get annoyed when people blame a company for their own carelessness, if you only read the negative section here you might miss the opportunity to purchase tickets for a show you want to see. Again if you think they are too expensive DON'T BUY!! Our Response on Wednesday, Jun 13, 2012 at 4:02 PM:
Hello James! Thank you so much for your kind words (and defense)! We appreciate very much your taking the time to leave us a note and we're thrilled to know that you had such a good experience when purchasing through us. We try our very best to create a system that is easy and hassle-free for customers and we're happy to know that it has served you well. On Tuesday, Jun 05, 2012 at 2:41 PM Cristina said:  Very disappointed by the lack of transparency around the currency of the prices. Nowhere on the website or on the invoice I received did it say USD (so the assumption is CAD since I live in Canada), but then when my credit card was charged, it was a significantly higher amount because of the 'currency exchange rate' (to which Visa adds a commision!). So needless to say that what I ended up paying was so much more than the $63/ticket that was advertised on the website!!! Our Response on Wednesday, Jun 13, 2012 at 3:50 PM:
Hello Cristina! Thank you very much for your feedback. We're very sorry to hear about the confusions with your ticket order. It would appear that you are a Canadian buyer who purchased tickets through our site. Please note, though, that our checkout page explicitly mentions: "All prices are in US Dollars ($)." We are primarily a US-based exchange and a US-based address (even though sellers from around the world resell tickets through our site). Please know, too, that the exchange rate and any bank transactions based on a foreign purchase are both outside of our control.
We're nevertheless sorry for the confusion and hope you enjoy your event regardless! On Sunday, Jun 03, 2012 at 1:15 PM Charlene said:  Ordered 2 tickets for "American Idol Live at the Maverik Center in SLC, Ut. Section FBB, Row 13. I paid $108.00 each for the tickets. I received two tickets that were issued to someone else and the tickets showed a purchase amount of $65.00. Called number and was told they are the correct tickets. Why did I pay $108.00 and receive $65.00 tickets issued to someone else? Our Response on Wednesday, Jun 13, 2012 at 3:43 PM:
Hello Charlene! Thank you very much for your feedback! We'd be happy to explain about your tickets a little further...
On the naming issue, we at TL are a secondary ticket website through which independent ticket sellers resell tickets to events. As a result, the name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in. The only thing that matters on the tickets is the viability of the bar code.
On the pricing issue, we at TL don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of individual ticket sellers who list tickets through us. These sellers price tickets based on their perception of the event’s popularity. This means that the tickets sold through our site are going to be priced independent of (ie: above or below) the ticket face value.
We hope that helps to explain things - and we also hope you enjoy the big event! :o) On Sunday, Jun 03, 2012 at 8:16 AM Brian said: Where are my tickets? The FedEx delivery summary says they were delivered on June 1 at 4:36 PM. My wife and I were home then. I will never use Ticket Liquidators again and I will advise everyone I know not to use them. Your customer support is a joke. Metro Entertainment also provided no help. I want a full refund (including shipping). This whole matter has wasted alot of my time. Perhaps FedEx is to blame. I don't care; other ticket sellers deliver tickets on time. Why can't you? Our Response on Wednesday, Jun 13, 2012 at 3:24 PM:
Hello Brian! Thank you very much for your message. We're certainly sorry to hear about the delivery problems associated with your ticket order. It appears that your ticket seller advertised on your listing that they would be able to ship the tickets concerned by May 30th - so they were very honest about that. The seller ended up shipping the tickets on the date estimated and the tickets themselves were subsequently delivered by FedEx (per their records) on June 1st. You would have received separate emails when a FedEx label was created for your order, when your tickets shipped, and when they were registered as being delivered. The purpose of such emails is to keep customers informed about the delivery status of their ticket purchase.
In this case, you claim that FedEx did not deliver the tickets, even though their records show that the tickets were delivered. We advised you to reach out to FedEx and also to the seller to see if they'd be able to reprint your tickets for you. We will check back with you soon to see how you're doing and try our very best to help. On Friday, Jun 01, 2012 at 4:31 PM James said: Thanks for the great service. I ordered Carrie Underwood tickets on monday and received them today !!! I will use your service again...you get 5 stars. Our Response on Friday, Jun 01, 2012 at 4:37 PM:
Hello James! Thanks so much for your kind feedback! We're glad that you have your tickets and that you're all set for the big event! Please let us know how everything goes for you! On Thursday, May 31, 2012 at 3:20 PM jaime said: yes, we have a nice and beautiful time, at the game thanks Our Response on Friday, Jun 01, 2012 at 3:31 PM:
Hello Jaime! Thanks for your feedback! We're so glad to hear you had a great time at the event! Please let us know if we can ever help you out with tickets again! On Thursday, May 31, 2012 at 12:15 PM Rita said: I just wanted to let you know that the address provided does not take you to the molson ampitheathre in Toronto but takes you west to Mississauga. There is a LakeShore Rd there as well. The Lake Shore Road in Toronto is 2 words....Just an FYI to help....Rita Our Response on Friday, Jun 01, 2012 at 3:34 PM:
Hello Rita! Thanks so much for your note! You're referencing specifically the pre-event emails that we send to customers three days before your event. The emails contain a weather forecast of the venue area, restaurants that are near the venue, and driving directions to the venue. We tap into Google Maps for the driving directions and it seems there was a little mistake there! We'll be sure to contact our email team and make sure that the error is corrected. Thanks for the heads up! On Wednesday, May 30, 2012 at 6:57 PM Donna M. said: i purchased tickets for one direction for my daughter that were lower level seats. i purchased them
on the pre-sale but was told tickets would not be sent till a week before the concert. I had called
the seller several time about these tickets and i was told every time that the seats we would receive
would be the ones we ordered or better and there would be no problem. I personally do not like
receiving tickets a few days before a concert in case something was to go wrong and thats what
happened the seller calls me in the late afternoon to tell me that those tickets we purchased were
oversold and there was no more available which was a surprise to me being i purchased these
tickets on the presale months before and was told several times and there would be no problem.
he did not have better seats as they say you would receive if tickets not avallable. He did offer
upper level with a some money returned. I was not to pleased with that so i called ticket liquadator
and spoke to some girl who was not to helpful. I called a second time a got a gentlemen who was great he spoke to someone and managment made a call and straighted it all out. I received the lower level seats as purchased fast and she even wanted me to let her know when i received them and that they were the correct tickets i purchased. I was pleased that ticket liquidator backed up the purchase they handled it great! My daughter went to the concert the other night and had a great time. Thank you ticket liquidator. Our Response on Friday, Jun 01, 2012 at 3:41 PM:
Hello Donna! Thank you so much for your kind words! It's very nice of you to take the time to let everyone know about your experience. We're sorry for the problems and confusions with your order, but we're glad to know that we were able to solve them for you. We value our customers very highly and want to make sure that you have a secure and ultimately enjoyable order experience. We're glad to know we were able to help you out and hope that you will keep us in mind the next time you need tickets to an event! Have a great day! | | |
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