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Customer Feedback

Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.

Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.

So, if wish to leave your feedback, please click here and get started!

101-110 of 1613 comments.
On Sunday, Apr 14, 2013 at 1:42 AM Antonio said:
Once, again Ticketlquidators did right by me. This was the second time I have used them and I must say I ‘am very happy with my purchase. My tickets were great and the price was even better. The tickets were delivered to me way before the event and there were no problems with them. I will continue to use this company for all my tickets.
Our Response on Monday, Apr 15, 2013 at 10:55 AM:
Hello Antonio! Thank you so much for your kind words!! We really appreciate your taking the time to leave us a nice message - but, most of all, we're happy to know that you had a great time at your event! Please let us know if we could ever help with tickets again and we'll be sure to do our very best to help!!
On Saturday, Apr 13, 2013 at 12:14 AM Brenda said:
I just received my tickets for the Beyonce concert at the Staples Center July 1st. I received two black and white e-tickets that looked that they were just photocopied. Before purchasing these tickets, I made sure to look and see if they were e-tickets. It was not mentioned anywhere!!! If I would've known, I would've not purchased them. I have read many reviews on others sites and most e-tickets are fraudulent! Will I get a refund if the tickets are fraudulent??? From the reading everyone elses comments, the chances look slim. I will not be purchasing tickets from you again. I HOPE MY TICKETS ARE LEGIT. THEY LOOK LIKE CHEAP PRINT OUTS.
Our Response on Tuesday, Apr 16, 2013 at 12:30 PM:
Hello Brenda! Thank you for your feedback the other day! We're sorry to hear about the confusion in regards to the tickets that you purchased through us.

In your case, it would appear that you received printed out e-tickets from your seller rather than cardstock tickets. Please note that we can't guarantee any tickets will be "hard" unless that fact is explicitly stated on the ticket notes. The reason for this is because hard tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) a popular option nowadays for primary ticket sources. Many primary ticket suppliers no longer print hard tickets for events and some suppliers have even adopted so-called “paperless” ticketing.

Regardless, though, all the tickets listed on our site are guaranteed to be legitimate. We can promise this because we deal primarily with licensed and/or registered ticket-selling companies. Therefore, when you buy through us, you're buying from professionals who sell tickets for a living. They put food on their table by getting you tickets and so they have every incentive to fulfill your purchase.

Added to that, we should furthermore mention that we at Ticket Liquidator have our own incentives structure in place to penalize sellers for wrongdoing, too. This rating system is linked to seller behavior in key purchase areas and is used to reward those sellers who provide the best possible service to our customers. So, at the end of the day, we run a pretty tight ship and there's really no reason to worry!
On Friday, Apr 12, 2013 at 9:43 AM Kathleen said:

I want a full refund for my Rod Stewart tix. Just finding out this am through my own research that the concert in Boston is cancelled. I have already booked a hotel room, have my 76 year old mother driving 4 hours for this concert that was a Christmas gift!!! INFURIATED to find out that this concert has been cancelled for months and your co. never informed us. HUGH expense for tickets that I cannnot use on a Wednesday in December! And now of course you are not answering your phones. PRICELESS
Our Response on Friday, Apr 12, 2013 at 4:17 PM:
Hello Kathleen! Thank you very much for your feedback today. We're very sorry to hear about the problems concerning your ticket purchase through us - especially since the tickets were a gift. It's nevertheless true that we did send an email to you on February 8 to let you know that the concert had been indefinitely postponed. We have pasted the full text of this notification in a private email to you.

The event was initially "postponed," but the venue appears to list the event as "cancelled" now. We would be happy to reach out to your seller either way to make sure you're taken care of.

We'd also be happy to provide a little discount on a new order so that you and your mom could have a great time at another event!
On Tuesday, Apr 09, 2013 at 10:27 PM Marilyne said:
I believe I purchased the tickets in June or July.. Received tickets in August .

Performance was Aida in November. The pricing couldn't be beat - really great prices, had

to buy the tickets (it was as a birthday present for my mother).

It was great to have the tickets with me - ease of entry into the venue.

There were no issues at all.. The seats were PERFECT.

Great view, terrific shows, totally comfortable.

We had an amazing time and I will definitely be utilizing Ticket Liquidator to purchase my next tickets!
Our Response on Thursday, Apr 11, 2013 at 1:08 PM:
Hello Marilyne! Thanks so much for your very and kind feedback! We're so happy to know that your mom ended up having a great birthday and we're so glad that you enjoyed seeing AIDA! We hope we'll be able to assist you with another ticket order sometime! (Maybe Mom can get you a little something? Hmmm?) :o)
On Saturday, Apr 06, 2013 at 4:59 AM Tammy said:
we hada great time at the owl city, neon trees, maroon 5 concert . it was alot of fun!!!!!!!!!!!! Maroon 5 and Adam Levine really put on a great show. ty tammy
Our Response on Monday, Apr 08, 2013 at 1:36 PM:
Hello Tammy! Thanks for your kind words! We're so glad that you had a wonderful a big show! What a great line-up!!! Please let us know if we can ever assist with tickets to another event!
On Saturday, Mar 30, 2013 at 11:14 AM Darrel said:
This just an inquiry. Can my tickets be picked up in person?
Our Response on Monday, Apr 01, 2013 at 11:47 AM:
Hello Darrel! Thank you very much for your feedback! The tickets listed on our nationwide exchange are being sold by many different people (companies and individuals). This means that the sellers who post tickets with us each have different capabilities when it comes to ticket access. The end result is that tickets can only be provided in a certain format if that delivery option is either stated on the listing notes itself or advertised as a delivery option during checkout.

In your case, it appears that you ordered tickets marked with a FedEx Delivery shipping method. You could always reach out to the seller for your order to see if they'd be able to make alternative arrangements. We just wouldn't be able to promise anything specifically because we at TL don't directly own the tickets.

We've sent you an email to reiterate the seller's information! Please let us know if you have any trouble reaching them.
On Monday, Mar 18, 2013 at 9:58 PM Tanya said:
So far, this is the second time I've used ticket liquidator after buying Jason Aldean tickets from here last year when I found this place on google! I have to say I was a little nervous to buy from somewhere else besides Ticketmaster but I had a great experience with my last purchase. Tickets came, although the date on the tickets were for the next day instead of the day I ended up going it was okay because I still got in! I'm hoping to have the same positive experience with these baseball tickets! I do wish I could find some parking tickets though like they sell on the official website, but hey, just means I can make new tailgating friends! Thanks ticketliquidator.com!
Our Response on Tuesday, Mar 19, 2013 at 11:50 AM:
Hello Tanya! Thanks so much for your kind feedback! We're thrilled to hear that you trusted us with your money and ended up having a great time at your event! There is indeed life (and tickets!) beyond Ticketmaster. There also are some parking tickets available from sellers for the event about which you were wondering. You can scroll down to the bottom of the page and you'll see the parking passes highlighted in a faded green. Hopefully, that should help! Have fun!!
On Tuesday, Mar 12, 2013 at 11:24 PM Jamie said:
Not a total negative but disappointed. Nowhere was it indicated the tickets were e-tickets and not originals (they were for my daughter's first concert and, well, ticket stubs are momentos). Not only were they etickets but the quality is extremely poor and the page filled with other nonsense. Unprofessional and cheap looking considering what I paid for the tickets. I truly expected a better presentation.
Our Response on Friday, Mar 22, 2013 at 1:53 PM:
Hello Jamie! Thanks very much for taking the time to leave feedback on our site! We're very sorry for the confusion with your order.

Specifically, it would appear that you received printed out e-tickets from your seller rather than cardstock tickets. It's true that we can't guarantee any tickets will be "hard" tickets unless that fact is explicitly stated on the ticket notes. The reason for this is because hard tickets are slowly evolving themselves out of existence. The internet has made "e-tickets" (ie: printed tickets) a popular option nowadays for primary ticket sources. Many primary ticket suppliers no longer print hard tickets for events and some suppliers have even adopted so-called “paperless” ticketing.

Either way, we can understand that many customers prefer hard tickets due to the fact that they serve as nice commemorative items. If it helps, too, ticket resellers tend to like hard tickets, as well, as opposed to paper tickets or e-tickets. Electronic ticket options are primarily promoted by venues and primary ticket providers because they're cheaper to distribute (and print!).

No worries, though - all the tickets on our site are guaranteed to be authentic, so your tickets will 100% valid for the event!
On Tuesday, Mar 12, 2013 at 9:33 PM Brian said:
I responded to an e-mail offering savings of $25 on a purchase of $250 or more. My total, with your service fees and delivery charge, came to $286,20. Doesn't that qualify for the discount ? Without the delivery charge, the cost still exceeds $250. I've purchased tickets from you in the past and I haven't had any complaints, but I am little disappointed at the moment.
Our Response on Friday, Mar 22, 2013 at 2:02 PM:
Hello Brian! Thank you very much for taking the time to leave feedback via the Ticket Liquidator Feedback Tool. We checked and we don't see any email from you in our system. Did you perhaps email the ticket seller of your order instead? Would you be able to resend the email to us?

If the code is valid, we'd be happy to apply it to your order for you. :o)

Have a wonderful day!!
On Tuesday, Mar 12, 2013 at 2:53 PM William said:
I recently purchase tickets for four spring training games in the AZ Cactus League. My experience with you folks was excellent with timely info. & assistance in getting all tickets on time. We had a great experience with one exception I hope you can help me with. The game between Angels & D-backs at Tempe Diablo was stopped after 2 innings due to heavy rain, wind & hale. They started the game after an initial 40 min delay and should never have started it at all. The weather conditions put everyone, players & fans, at risk. I heard that they are making refunds but I don't know how to proceed. I bought three tickets under the above order number for a total of $132.33. Can you help me retrieve my refund?

Thank you for excellent service.

Bill Tucker (707) 745-3977
Our Response on Friday, Mar 22, 2013 at 2:14 PM:
Hello William! Thank you very much for your kind words! You were very generous to place four orders through us for various spring training events.

That being said, we checked on the final status of the game you mentioned and it would appear that the game is considered to have been "played" - which is to say "no refunds." Event promoters can be a wee bit stingy with sporting games when it comes to issuing refunds for any cancellations outside of 15 minutes after the players set foot on the field.

Regardless, we can understand that you didn't quite get your money's worth, so we'd be happy to issue you a nice discount on a new order that would compensate you for the truncated game. We will email the discount to you momentarily.

Thanks so much - and we hope you have better luck with the other spring training games!!
101-110 of 1613 comments.

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