Customer Feedback
Read what customers like you have to say about us.Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Thursday, Aug 02, 2012 at 10:15 PM richard said:  i have the same problem as barbara. i work during the day and cannot sign for my tickets. fed-ex is not helpful. their 800 number is useless and all their website will tell me is they can't hold my shipment for pick up. now that i can't get there in a 30 minute window after an hour drive, i don't have my tickets. where will they go now? please change you delivery to USPS. they are closer and are open all day. Also my credit card is charged an extra $14.52 over what it said at checkout. i am NOT happy with you or Fed-ex!!! Our Response on Thursday, Aug 16, 2012 at 2:53 PM:
Hello Richard! Thank you very much for your feedback. We're sorry for the delivery problems with your order!
On the delivery issue, it is indeed true that sellers on our site usually require customers to sign for mailed ticket packages. The reason for that is to document that the tickets were received and signed for by some party. (This is necessitated by the basic fact that tickets are time-sensitive and one-of-a-kind items. Sellers therefore often like to have proof that the tickets were received safe and sound by an identifiable party. Please note, too, that the choice as to whether a package requires a signature is left up to the seller supplying the purchase.)
Relatedly, we see that your tickets are registered as having been delivered on August 3rd - did you receive them safe and sound?
Oh, yes, additionally, the extra funds associated with your ticket order are due to the addition of local and state (or provincial) taxes. Some localities will tack on a little extra to your ticket order than the total shown you on the website. This is especially and reliably true if you happen to purchase from a seller stationed in California, Texas, Illinois, or Canada – since taxes are based on the seller’s location.
Of course, taxes of any type are an annoyance - for all of us! - so we'll be happy to send you a check for the tax amount next week in light of all the delivery confusions. On Thursday, Aug 02, 2012 at 12:13 AM Robert said: Did I pay a lot for these tickets sure I did, but I got the best seats I consider in the house at SPAC for what I have heard is the best rock event of the year! I own my own business and I hear all the whining about overpriced tickets via third party, stop the bitching it helps the economy ! If you don't want to pay their prices don't buy them! I am extremely happy with my Florence and the Machine tickets thank you Ticket Liquidator! Our Response on Thursday, Aug 16, 2012 at 2:44 PM:
Hello Robert! Thank you so much for your kind words! We're so glad that you had a great time at the event and we're also very appreciative of your being so understanding about the pricing structure on our site. We certainly try to provide customers with some of the cheapest tickets in the secondary ticket market. Thanks again!! On Wednesday, Aug 01, 2012 at 1:02 PM barbara said:  I was not home to sign for the tickets delivered by FedEx. Now they are on the truck again and your company does not allow FedEx
to hold @ their office for pick-up. Could your company use
the US Postal services? At least if the tickets are orderd a week ahead. Thanks- Barb Archuleta
Our Response on Wednesday, Aug 01, 2012 at 3:24 PM:
Hello Barbara! Thank you for taking the time to leave feedback. We're sorry to hear about the problems you've had accessing your tickets via FedEx.
Briefly, we require the sellers who list tickets on our nationwide exchange to utilize FedEx for ticket shipment due to the security precautions that FedEx provides. The fact that tickets are irreplaceable and time-sensitive items necessitates the most secure shipping possible. FedEx is actually the standard carrier for event tickets even across other resale marketplaces - so FedEx itself has become a standard service.
On that note, FedEx often requires any changes in shipment status to be arranged by the original shipper of the package - ie: your ticket seller. You would not likely be able to make a direct change to the package shipment. This is frustrating, but also understandable, we believe, for security reasons.
If the signature issue is problematic, you could always try contacting your ticket seller to have them waive the requirement.
Failing that, you could always...
1) Pick up your tickets after-hours at the local facility mentioned by FedEx on the delivery door tag.
2) Call FedEx and ask them to keep the tickets at their local facility so you can pick them up during the day.
3) Call FedEx and ask if they could deliver tickets at a time when it’s more likely someone will be there to receive them.
4) Leave a note for FedEx delivery personnel to leave the tickets (doesn’t often work, but you can try!).
If you ever need to pick up your tickets from FedEx, please let us know and we’ll gladly refund your delivery fee via check. On Saturday, Jul 21, 2012 at 2:40 PM whitney said: I thought it was really nice that the company continuously reminded me to print my tickets!! and even called day of because i am very forgetful so it helped out a lot. The tickets were emailed to me same day and I'm going to the show tonight super excited!! good service! Our Response on Monday, Jul 23, 2012 at 4:20 PM:
Hello Whitney! Thanks so much for your kind words! We do indeed have a system in place to keep an eye on e-ticket orders and make sure that customers download their event tickets. We know that people can become very, very busy (sometimes too busy!) and so we're always glad to do our part to help out. We hope you enjoyed Cirque de Soleil! On Thursday, Jul 19, 2012 at 7:07 PM Robert said: had a great time and the seats were great along with all the VIP thank you for a easy way to enjoy our concert would definely use ticket liquidator again thank you again Our Response on Friday, Jul 20, 2012 at 9:34 AM:
Hello Robert! Thanks so much for your kind words! We're so glad that you had a great time at the event and that you enjoyed the VIP benefits! We hope to see you again soon so that we can help you have another great time at another great event! :o) On Thursday, Jul 12, 2012 at 8:49 PM Susan said: The problem I had is that the billing name and customer name are treated as the same person on this site. In many cases, when I am buying tickets, I am not always buying them for myself, or I will be having someone else pick them up. Of course, the name on the ID of the person picking them up must match the customer name, but in these situations it doesn't. After some frustration and searching through your site, I realized that the place to write this information is most likely in the special delivery instructions, but that is not in any way clear. There is also no good way to change this information, at least to my knowledge. I normally like using this site to buy tickets, but is it too much to ask to simply have two seperate fields that ask for "customer name" and "billing name" seeing as they often are two separate people? Thanks Our Response on Friday, Jul 20, 2012 at 4:40 PM:
Hello Susan! Thank you very much for your feedback. We're very sorry for the confusion in regards to your ticket order. It seems you ordered tickets for Local Pickup Near Venue rather than for FedEx shipment. The Local Pickup option is primarily relevant for near-term events that require last-minute delivery.
That being said, it is indeed true that we don't have a place on our checkout page where you can explicitly state a name different from the person who placed the order (ie: if you want someone to pick up the tickets who's different from the person who ordered the tickets). The reason for that is because tickets are often irreplaceable items and sellers want to make sure they end up with the correct party. A seller wouldn't want to provide tickets so quickly to someone whose name is different from the person who ordered the tickets. Someone, for instance, might steal your card, order some tickets, and then input their name as the pick-up name for the order. Sellers want to guard against such fraud and protect consumer security by making sure that the right person receives the right tickets.
In situations like the one you reference, the best thing to do would be to contact the seller supplying your order and explain the situation. Individual sellers would likely have procedures in place to address the issue you're raising. You'd just need to contact the seller to ascertain the exact procedure they would need you to follow. The seller may want some more information from you or for you to sign something that testifies to the name change for the order.
Again, we're sorry for the inconvenience, but the procedures in place are truly in everyone's benefit, so as to reduce the chances of credit card fraud with ticket orders.
On Saturday, Jul 07, 2012 at 8:35 AM Gerald said: I ordered two tickets to the Detroit Tigerss Game on July 16. I never received the tickets. Instead I received 3 tickets to some concert in August. I caledl the representative in Royal Oak Michigan, Phillip at 248-613-1632 and he told me he sent the wrong tickets to the wrong person and asked me to send the tickets I received back. I did so and he received them on July 3. I could and now wish I had simply thrown them away, however I did what he asked. He told me he would refund my money, less the 27.02 service charge. The total he charged me on my Visa Card was 188.02 and as of this date has not done what he said he was going to do
I will never use Ticket Liquidator again and have informed many friends never to consider this service for event tickets. Very poor reputation
Gerald Holman
804-530-0688 Our Response on Wednesday, Jul 11, 2012 at 6:26 PM:
Hello Gerald! Thank you very much for your feedback. We're certainly sorry for all the confusion with your ticket order. We have since dealt with you in regards to this ticketing issue. It would appear that you initially ordered tickets for the Tigers game and that your seller subsequently sent you the wrong tickets. The problem is that the seller has informed us that you proactively wanted to cancel your Tigers order at that point and didn't want those tickets anymore. The seller could have provided the tickets to you easily, but you opted not to have them. The seller was nevertheless still within their rights to fulfill the order and thus were not obligated to cancel the purchase. The seller eventually agreed to a cancellation if they didn't have to refund the service fees of your order (which they didn't make).
In this case, we contacted the seller to confirm all this and then offered a discount to you in excess of the service fee amount that wasn't refunded - so that you would be able to get that money back anyway. We will nevertheless speak with your seller about the initial confusion with the tickets - but please know they could have supplied the tickets you wanted. On Friday, Jul 06, 2012 at 7:01 PM Mary said:  Finding tickets for the Avalanche game was easy and painless. I am however worried that they may not make it here in time. We have to drive 5 hours to get to the pepsi center. The tickets said they would be shipped by Nov. 12th and the game is on the 17th. Thanks for the painless experience of the ticket purchase. Mary Our Response on Wednesday, Jul 11, 2012 at 6:14 PM:
Hello Mary! Thank you very much for your kind words about the "painless" ticket-buying experience! We're sorry, though, for any confusions about the ship-by date of your tickets. Tickets often aren't printed and/or distributed by venues until closer in time to the event. Some sellers also access tickets from other third parties suppliers who have delays on their end in accessing the tickets concerned.
HOWEVER, you are certainly guaranteed to receive the tickets you purchase before the event itself. The estimated shipdate you received is only an estimation by the seller. Your tickets may well ship before the November date noted on your order. (We penalize sellers for exceeding shipdates and so they tend to exaggerate them in order to give themselves more shipment leeway.)
On that note, if your tickets don't ship by early November (we'll email you when they do), you can just contact your seller or us and you'll be all set! Your seller would be expected to ship tickets to an alternate address, too, if that were required. It's their responsibility to get you the tickets. On Friday, Jul 06, 2012 at 3:31 PM Dee said: I was just wanting to let you know that I live in Kansas City and Kaufman stadium where the home run Derby And All Star is being held is NOT at 1601 Broadway . This is totally incorrect information. Kaufman Stadium is at One Royal Way KCMO 64141, 9 miles away from that other address. Our Response on Wednesday, Jul 11, 2012 at 6:08 PM:
Hello Dee! Thanks so much! You're referring to the pre-event email that customers are sent three days before their event. The email contains driving directions to the venue, a weather forecast of the venue area, and nearby restaurants. We appreciate the heads up and will double-check the specific address used for that particular venue! On Monday, Jun 25, 2012 at 1:22 PM Ronald said: I chose Ticket Liquidator in my search for Book of Mormon tickets on short notice for a specific date early this month, based on the seemingly positive reviews of your service, the apparently good location of the tickets you listed as available, and your competitive price. Only upon checkout did I learn that the service fee was about $75 per ticket. That isn't a service fee, it is a hidden large increment in price! A service fee in the world of buying tickets would be a few percent of the price, not 20%. Nevertheless, I went ahead and purchased them, given how deep into the process I was, and my uncertainty as to the continued availability of tickets on other sites. I had chosen row C Orchestra tickets rather than row L, not knowing the size of the theater (it's compact, and L would have been fine), since both were described as unobstructed. When we got to the theater, we found that our seats were WAY off to the left, right under one of the deafening loudspeakers, and with a view I would definitely have described as partially obstructed (by the proscenium), though one from which one could at least see the action. If the seats had been properly described, I would have chosen row L, and been much happier with my experience with this wonderful show.
Once burned, twice shy...as to your descriptions of tickets, and your description of "price" and "service fee". It would have been honest to show the full price upfront, as travel sites are required to do, and as businesses interested in customer loyalty would do out of decency. Our Response on Wednesday, Jul 11, 2012 at 6:06 PM:
Hello Ronald! Thank you very much for your comments. We're very sorry to hear about your unhappiness with your order.
To start with, you express dissatisfaction with the service fee that you paid for your ticket order. The service fee is actually the only part of the transaction that accrues to our website. It pays for customer support, website maintenance, secure customer billing, and the point-of-sale software that allows sellers to list tickets for sale online. The fee is mentioned in the "Lowdown" located above every event listing and in our FAQ and Glossary. It's also broken down twice during checkout before order confirmation. It's not therefore clear why you believe the fee is hidden.
Regarding your tickets, you purchased tickets listed as being:
Event: The Book Of Mormon Jun 2 2012 8:00PM
Venue: Eugene O'Neill Theatre in New York, NY, United States of America
Section: ORCH Row: C
Specifically, per the listing information, it would appear your seller actually advertised your seats as just being in the row concerned. They didn't actually promise that the seats would be located in the left, right or center section. (Such terms as "Orchestra" or "Mezzanine" do not involve specification as to placement in those sections. Only tickets marked as (eg) "Center Orch" are guaranteed to be in a center section.) So, as a result, the seats you received seem to fit within the listing advertisement posted by your seller.
Generally, though, it is true that, in theater venues, it's better to buy tickets in the mid rows of the Orchestra, not the early rows or the back rows. The result can be that you'll be looking up most of the time at the performers. Please know, if you ever have any such concerns, you can always give us a call and we'd be happy to help you out!
In the meantime, we've offered you a nice discount off a future order, which, we hope, will help you access tickets to a better time.
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