Customer Feedback
Read what customers like you have to say about us.TicketLiquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about TicketLiquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Thursday, Nov 19, 2009 at 12:08 PM Terry said: I have bought numerous tickets from online ticket agencies, but I must admit you are the best. Your company has the best customer service people who really care about what we were looking for and getting us the seats we wanted to purchase. Always love sitting in the "front rooowww". The email received prior to the concert regarding directions and restaurants is really a service that again proves your company is a CLASS ACT! Great work Molly. Best Regards, Terry Our Response on Thursday, Nov 19, 2009 at 12:42 PM:
Hi there, Terry! Front rooowww, huh? That sounds like one looooooong front row. But, long or short, we all here love to sit in the front, too. The only thing we love more is getting other people tickets to sit there! And we're thrilled to hear that you rate us a "class act" in doing that, too! So enjoy every little inch of that front rooowww and please give a shout to Kiss for us... literally!! :-D On Tuesday, Nov 17, 2009 at 12:11 PM Maren said: Fast shipping, easy transaction. I'm kicking myself for not getting on it earlier so I could pay face value, but this concert is going to be brilliant at any price...I couldn't be more excited! And I really appreciate the follow-up email with directions, etc. For those of us coming from out of state/town, parking info would be amazing, but I guess that wouldn't be practical for a nationwide company. In any case, thank you for all your help! Our Response on Tuesday, Nov 17, 2009 at 12:55 PM:
Hi Maren! Wow! Thanks for the nice endorsement! That parking information bit is a pretty good idea. I'll get our IT guys to put their heads together and see what they come up with. We're all for anything and everything to improve the customer service experience. Enjoy Elton and Billy (lucky you!) and please be sure to tell us how it goes for you! :-) On Monday, Nov 16, 2009 at 6:53 PM Robert E said:  Ordered my Tickets for the Pitt-ND game on 9/29. Said they would be delivered the week of the game. Well the week of the game came and no tickets. I called, I e-mailed. The people on the phone were very nice, I received e-mail back. Still the day before the game I was pretty nervous with no tickets. I called said I was thinking or asking for my money back. I called and talked to Stephanie. She was super. She assured me that my tickets would be @ gate C @ 7:15pm as Randy said they would. Well I am @ Firewaters in Pittsburgh before the game. At around 3:30pm I get a phone call tell me my tickets are there and all I have to do is walk across sixth street bridge. I walked across and met Joey and got my seats which were better than the ones that I ordered by the way. This is the first time I had gotten tickets online like this. I must say it was trying and exciting at the same time. But the people were very nice and more important, they kept there word. I would order from Ticket Liquidator again. Thanks guys. Our Response on Tuesday, Nov 17, 2009 at 9:05 AM:
Hey, Robert! Ugh! Sorry about the initial confusion regarding your tickets' delivery! Sometimes it can take tickets a little while to get to ticket resale companies after being distributed initially to their primary buyers. But I'm so very glad that everything turned out well and that you enjoyed the seating upgrade. You deserved it! Now, to top it all, I just hope your team won for you!!! On Thursday, Nov 05, 2009 at 11:32 AM Lauren said: Tickets came on time as promised and I even received bonus tickets from the Seller for another game in the future! Great service, no complaints. The reminder email with directions, weather, and places to eat was a nice customer service bonus. Will use again in the future. Our Response on Thursday, Nov 05, 2009 at 12:41 PM:
WOW, Lauren! Extra tickets? That's awesome!! We sure wish more sellers did that! But, even without the extras, we're thrilled to hear you're so pleased with our service! Now only if those bonus tickets came with a guarantee that your team would win! (Nice idea, but I guess that would take the fun out of things -- huh?) ;-) On Wednesday, Nov 04, 2009 at 11:41 AM Amarjit said: The service I received from both the individuals I spoke to on the phone was exceptional! I was very impressed with the poiliteness, promptness, and professionalism. There was a discrepancy with my billing address/information and Emma helped me in resolving it quickly. I also SO appreciate the courtesy email regarding the upcoming event, along with directions, restaurants, etc. It was the nicest thing ever, I loved it!
Thank you so much for a wonderful experience! I will be sure to use TicketLiquidator again, as well as refer others, too!
-Kaleb Our Response on Wednesday, Nov 04, 2009 at 2:07 PM:
Woohoo! Thanks, Amarjit! We're so glad that our reps were able to help you out and get things resolved! We pride ourselves on having a helpful Call Center full of friendly people! Enjoy the email goodies and have a great time at "So You Think You Can Dance?" (Wow! Sounds fun!) On Tuesday, Nov 03, 2009 at 9:50 PM Linda said:  Ordered our tickets the first day they went on sale,Did not have good seats the last row. Also paid $68 more per ticket than was the price of tickets, will never use you again. Our Response on Wednesday, Nov 04, 2009 at 9:53 AM:
Hi Linda! We're very sorry that you are disappointed with your ticket order through our company. Please remember, though, that TicketLiquidator is a nationwide network through which licensed companies resell tickets to events. As a result, we do not actually own, price, nor ship the tickets listed for sale on our website (that's up the individual sellers -- like in Ebay!). Added to that, it's also to be expected that the tickets our sellers list may be sold above (or, yes, even below!) their face value. This is true of all secondary markets and it is a factor advertised prominently on our website. Consequently, it's probably best to check primary ticket sellers first for lower-priced tickets before you check out TicketLiquidator. Usually, however, those primary sources will be sold out or only have very, very bad seats left in their inventory. In that case, we're always here to help you get seats you wouldn’t be able to access anywhere else and to do so even on the day of the event! On Monday, Nov 02, 2009 at 5:05 PM esfandiar said: one of the worse experiences i ever had buying ticket.almost seconds after ticket was sold to me i had hard time getting info from them ,every time i called or send e-mail to get info regarding ticket delivery they refer me to a third party to get my answers . i give them 0 from 1 to 10 scale. Our Response on Wednesday, Nov 11, 2009 at 9:11 AM:
Hi Esfandiar (BTW, cool name!) We're very sorry that you're frustrated by our Customer Support Team frequently referencing you to a "third party" (aka: the ticket seller) for your order concerns. However, this third-party referencing is not because TicketLiquidator is attempting to "blow you off" but simply because we are not the ones who can answer your question. Remember, TicketLiquidator is simply a nationwide network through which licensed companies resell tickets to events. Consequently, we do not actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual ticket sellers who list tickets through us. So, when our Customer Support Team references you to your ticket seller, it's not to "get rid of you" but to direct you to those who can answer your question. In general, if order-related issues arise, it's a good rule of thumb that customers should contact their ticket seller initially and then TicketLiquidator secondarily because the seller usually has more answers. (However, our intermediary status doesn’t mean you shouldn’t contact us at all during the order process. In fact, we WANT to know if you can’t reach the ticket seller or if they don’t resolve an issue for you. The seller should be the first point of contact when order issues arise - not the only one!) On Thursday, Oct 29, 2009 at 1:27 AM ed said: You service far exceeded my expectations! My tickets arrived in two days and I paid less than face value for them. As if that wasn't enough, your follow up email with directions to the event, the weather forecast and links to restaurants in the area was an unexpected and useful bonus. I will highly recommend you to friends and definitely use your company again. Our Response on Thursday, Oct 29, 2009 at 12:37 PM:
Hi Ed! WOW! How wonderful! Thanks so much for your kind words! We see that you're going to see Chavelle soon! You obviously have as good a taste in ticket websites as you do in bands! ;-) On Wednesday, Oct 28, 2009 at 5:37 PM James said: Everything was as advertised - tickets arrived very quickly as well - thanks and "War Eagle", anyway! Our Response on Thursday, Oct 29, 2009 at 12:45 PM:
Hi there, James! I'm glad to hear we fulfilled those promises of fast delivery and awesome tickets! I wish we could promise you a big win for your team, too, on Sunday! But I'm afraid we can only guarantee the seats you have, not the view you see. Somehow, though, I imagine you'll still manage to have yourself an awesome time... ;-) On Wednesday, Oct 28, 2009 at 3:38 PM Bruce said: I was disappointed to receive a different set of tickets from the set I ordered. An e-mail was not sent to inform me of this cha nge. The Tickets I received are section 134 Row17 Seats46&47.I wanted Section133 because of the non-alcholic policy. I will sit in the new seats.Thank You for reply and concern. Our Response on Thursday, Oct 29, 2009 at 1:02 PM:
Hi Bruce. We completely understand your complaint in regards to the ticket replacements provided by your seller. Our alternate ticket policy is fundamentally designed to be helpful to customers by ensuring you tickets to an event. But then there are times when certain seating specifications do not find a place in brokers' alterations. It seems that your particular case is a rare instance of this in action and we are all very sorry for the trouble. Above all, though, we all hope you enjoy that discount we gave you and that your team pulls off a victory for you on Saturday! | | |
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