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Customer Feedback

Read what customers like you have to say about us. Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you can re-sell tickets to events. We could never have grown to be one of the largest ticketing websites in the country without honest feedback from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page allows you to post your views (good or bad) to be seen by our customers to learn about our company and to help us better serve our consumers.

Please note that we can’t post anything inappropriate. So if you want to be featured on our feedback page, please do so in a polite manner (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements). Negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. We simply only want to have the most accurate and up-to-date information.

So, if wish to leave your feedback, please click here and get started!




1-10 of 1610 comments.
 
On Monday, Sep 08, 2014 at 5:47 PM Naazim said:
had a great time at the game... very historic setting! looking fwd to purchasing again from you guys... i have my eyes on the NBA ALL STAR GAME (02/15/2015) SUNDAY AT MSG. WOULD LIKE TO TREAT ME AND DAD TO THE BEST LOWEST DEAL POSSIBLE. THANKS TICKETLIQUIDATOR!
 
Our Response on Tuesday, Sep 09, 2014 at 9:16 AM:
Hello Naazim! Thanks a million!! We're so happy to know that we were able to help you treat your dad! It's always nice when you can give back like that to the people who love you most! And what better way to give back than to chill out together at the big game? So glad to hear that you and your dad had a great time!! We'll always be here if you need to treat him again!
 
On Saturday, Sep 06, 2014 at 9:12 PM Kimberly A said:
I was so dissapointed that the Detroit Tiger game I went to on Friday, Sept 5th had a 3 hour rain delay after the 3rd inning. We waited around for 2 hours then went home. I was hoping the game would be replayed the following day but when I got home they started to play again at 11:00 PM. I spent $135 on the tickets. Although it was not your fault, it would be nice to receive a discount on my next order since I purchase tickets through Ticket Liquidator about twice a month.



Thanks,



Kim McQuade
 
Our Response on Thursday, Sep 25, 2014 at 4:43 PM:
Hello Kim! Thanks so much for your feedback - and oh, no! what a frustrating experience! It is indeed true that bad weather can get in the way of sporting events. You are, though, a frequent purchaser and we very much appreciate your business! We'll be happy to extend you a discount on a future order through us. Our manager will email you a personalized code within the hour!
 
On Friday, Aug 29, 2014 at 6:13 PM Steven said:
I was pleased to receive my tickets so promptly. I was also pleased that I paid $250.00 for tickets that cost the scalper only $89.75. So if you want to pay 280% more than the original price, Ticket Master and Ticket Liquidator is the place to purchase your tickets.
 
Our Response on Tuesday, Sep 02, 2014 at 10:53 AM:
Hello Steven! Thank you for your comments!

In regards to the delivery issue, we're glad to hear that you received your tickets very promptly from the seller. We expect sellers to deliver tickets as soon as they can and even rate sellers based on how quickly they fulfill a ticket order. We don't want customers waiting around for their tickets any longer than necessary or otherwise being concerned about when they're going to receive their tickets. That's why we work hard to keep customers as up-to-date as possible about the status of their tickets' shipment.

On the pricing issue, it is indeed true that the tickets on our marketplace are being resold (and therefore repriced) by professional ticket-sellers throughout the United States (and beyond!). These sellers price tickets based on what they believe the tickets are worth on the open market and also based on the cost incurred by them to access the tickets. These costs are in addition to the face value price printed on the tickets themselves and often compensate the seller for money they spend to access tickets from specialized resources so that you can later buy those tickets at your leisure without having to scramble for them on the day of a major onsale.

Either way, we hope you have a wonderful time at the event! Give our best to Theresa Caputo!
 
On Friday, Aug 29, 2014 at 3:19 AM Shinji said:
I received my tickets in London. I did not know accommodations in London until one week before departure. Therefore I was very uneasy. A ticket was finally available, and I am satisfied.
 
Our Response on Friday, Aug 29, 2014 at 10:30 AM:
Hello Shinji! Thanks for your comments! We're sorry to hear about any confusions associated with the delivery of your tickets - but, of course, everything turned out okay! Sometimes tickets aren't available to ship until closer to the event date due to delays in printing or distribution from the venue. It's nevertheless the duty of the seller to make sure you get your tickets regardless - and we're here to make sure they do that!
 
On Wednesday, Aug 27, 2014 at 2:43 PM Karen said:
MOTOWN: THE MUSICAL....SanFran....What a wonderful show!!! Everything was super!!
 
Our Response on Thursday, Aug 28, 2014 at 12:04 PM:
Hello Karen! Thanks so much for your kind words! We're thrilled to hear that you had a great time at the show! We've heard nothing but rave reviews for the show from other customers who've seen it. So glad you had yourself a super good time!!!
 
On Friday, Aug 22, 2014 at 8:57 AM Eric R said:
I was uneasy ordering from a site I'd never used, but Ticket Liquidator customer support quickly put me at ease! The tickets I purchased were THE BEST SEATS IN THE HOUSE at a crazy low price! I would recommend this company to anybody and will tell all my friends and family! Thanks for a memory of a lifetime!!!
 
Our Response on Monday, Aug 25, 2014 at 10:09 AM:
Hello Eric! Thanks so much for your kind words about your ticket-buying experience! The main thing for us is that you found our customer support to be so helpful and reassuring! We want to make all customers feel comfortable when they purchase tickets. There's no point in purchasing tickets when you feel worried about your order - that's no fun!! We're always here to help and make sure things go well with your order.
 
On Wednesday, Aug 06, 2014 at 11:32 PM Manish said:
I missed some 15mins of match because my ticket bar code was declared invalid. I was asked to check in customer service and over there, same was echoed to me. Finally I made a call to your customer care, and after some enquiry I was asked to go to "WILL CALL" desk, and over there I finally got my issue resolved, hence ticket was issued. Having said that you follow up well and give your client importance. I just hope these things could be avoided.
 
Our Response on Friday, Aug 08, 2014 at 5:32 PM:
Hello Manish! Thank you for your feedback! We're very sorry to hear about the trouble you experienced! It's extremely unusual for any customers to encounter problems with their tickets at the venue. It sounds like there may have been some confusion with the venue being able to scan the bar code on your tickets correctly. Sometimes the issue is less about the tickets being wrong and more about the bar code somehow being damaged - even slightly. Your seller emailed fresh copies of the tickets over to the venue and they were able to scan those for you without any issue. We're nevertheless sorry for the trouble and hope the discount offer we extended will be of assistance!!
 
On Wednesday, Jul 30, 2014 at 2:30 PM Christina said:
The service is amazing!! During my order, I forgot to input the summer promo code and missed out on saving 10%. As soon as I realized, I called their toll free number and was greeted by a lovely representative with almost no wait time.



Although they weren't able to deduct the 10% discount (because the money goes directly to the vendor) they generously agreed to mailing me a cheque with the appropriate discount amount.



THANK YOU!!
 
Our Response on Friday, Aug 08, 2014 at 5:14 PM:
Hello Christina! What a great review - thank you so much! We're thrilled that you were so pleased with the service you received! We did indeed have a promotion going and we wanted to make sure that our customers benefited from the opportunity! We hope you have a great time at your event!
 
On Tuesday, Jul 08, 2014 at 8:54 AM Christina said:
didn,t enjoy show for one thing getting up to the balcony was hard to many stairs to claim,

then it was to crowded felt like a can of sardines..and then I coulnd,t see there too many heads in front of me needless to say wont, be going back to the Oriental theatre again a waste of my money.......
 
Our Response on Tuesday, Jul 08, 2014 at 10:42 AM:
Hello Christina! Thanks for your feedback! We're sorry to hear that you didn't enjoy the big event the other day! It's always a sad thing when you look forward to a show and then are let down by it. We hope the little discount we extended will help you buy better tickets to a better time!
 
On Sunday, Jun 29, 2014 at 6:01 PM Christine K. said:
My son, my 86 year old mother (her birthday present), her friend, and myself enjoyed the Move Tour show very much. Julianne and Derek Huff are amazing as well as their backup dancers! The venue was horrible!!!! I have never had such terrible seats. If you were not in the front 2 rows or on the elevated sides the 1st chair it was difficult to see. The venue was at the Sands Event center in Bethlehem PA. There was no tiered seating; just flat!!! Paying $120.00 plus tax per ticket I was very disappointed ($500.00 to not see well)! I would never spend the money on a show there ever again. I wish we could see the show again at a different venue. Most all the seats "sucked"!!!!!! So sad; loved Julianne and Derek!!
 
Our Response on Tuesday, Jul 01, 2014 at 12:49 PM:
Hello Christine! Thank you for your feedback! We're terribly sorry to hear that the event wasn't the best that it could possibly be for you. It certainly is disappointing when you look forward to something and then are let down by it. Venues can be very different in terms of their seating make-up and the view you receive from certain seats. We extended you a little something off a future order to help you buy tickets to a (hopefully better) time!!
 
 
1-10 of 1610 comments.



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