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Customer Feedback

Read what customers like you have to say about us.

Ticket Liquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.

But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.

Therefore, we want to hear from YOU.

This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.

Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about Ticket Liquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).

Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.

So, bearing that in mind, if you are a customer and wish to leave your feedback, please click here and get started!

1-10 of 1607 comments.
On Friday, Aug 29, 2014 at 3:19 AM Shinji said:
I received my tickets in London. I did not know accommodations in London until one week before departure. Therefore I was very uneasy. A ticket was finally available, and I am satisfied.
Our Response on Friday, Aug 29, 2014 at 10:30 AM:
Hello Shinji! Thanks for your comments! We're sorry to hear about any confusions associated with the delivery of your tickets - but, of course, everything turned out okay! Sometimes tickets aren't available to ship until closer to the event date due to delays in printing or distribution from the venue. It's nevertheless the duty of the seller to make sure you get your tickets regardless - and we're here to make sure they do that!
On Wednesday, Aug 27, 2014 at 2:43 PM Karen said:
MOTOWN: THE MUSICAL....SanFran....What a wonderful show!!! Everything was super!!
Our Response on Thursday, Aug 28, 2014 at 12:04 PM:
Hello Karen! Thanks so much for your kind words! We're thrilled to hear that you had a great time at the show! We've heard nothing but rave reviews for the show from other customers who've seen it. So glad you had yourself a super good time!!!
On Friday, Aug 22, 2014 at 8:57 AM Eric R said:
I was uneasy ordering from a site I'd never used, but Ticket Liquidator customer support quickly put me at ease! The tickets I purchased were THE BEST SEATS IN THE HOUSE at a crazy low price! I would recommend this company to anybody and will tell all my friends and family! Thanks for a memory of a lifetime!!!
Our Response on Monday, Aug 25, 2014 at 10:09 AM:
Hello Eric! Thanks so much for your kind words about your ticket-buying experience! The main thing for us is that you found our customer support to be so helpful and reassuring! We want to make all customers feel comfortable when they purchase tickets. There's no point in purchasing tickets when you feel worried about your order - that's no fun!! We're always here to help and make sure things go well with your order.
On Wednesday, Aug 06, 2014 at 11:32 PM Manish said:
I missed some 15mins of match because my ticket bar code was declared invalid. I was asked to check in customer service and over there, same was echoed to me. Finally I made a call to your customer care, and after some enquiry I was asked to go to "WILL CALL" desk, and over there I finally got my issue resolved, hence ticket was issued. Having said that you follow up well and give your client importance. I just hope these things could be avoided.
Our Response on Friday, Aug 08, 2014 at 5:32 PM:
Hello Manish! Thank you for your feedback! We're very sorry to hear about the trouble you experienced! It's extremely unusual for any customers to encounter problems with their tickets at the venue. It sounds like there may have been some confusion with the venue being able to scan the bar code on your tickets correctly. Sometimes the issue is less about the tickets being wrong and more about the bar code somehow being damaged - even slightly. Your seller emailed fresh copies of the tickets over to the venue and they were able to scan those for you without any issue. We're nevertheless sorry for the trouble and hope the discount offer we extended will be of assistance!!
On Wednesday, Jul 30, 2014 at 2:30 PM Christina said:
The service is amazing!! During my order, I forgot to input the summer promo code and missed out on saving 10%. As soon as I realized, I called their toll free number and was greeted by a lovely representative with almost no wait time.

Although they weren't able to deduct the 10% discount (because the money goes directly to the vendor) they generously agreed to mailing me a cheque with the appropriate discount amount.

Our Response on Friday, Aug 08, 2014 at 5:14 PM:
Hello Christina! What a great review - thank you so much! We're thrilled that you were so pleased with the service you received! We did indeed have a promotion going and we wanted to make sure that our customers benefited from the opportunity! We hope you have a great time at your event!
On Tuesday, Jul 08, 2014 at 8:54 AM Christina said:
didn,t enjoy show for one thing getting up to the balcony was hard to many stairs to claim,

then it was to crowded felt like a can of sardines..and then I coulnd,t see there too many heads in front of me needless to say wont, be going back to the Oriental theatre again a waste of my money.......
Our Response on Tuesday, Jul 08, 2014 at 10:42 AM:
Hello Christina! Thanks for your feedback! We're sorry to hear that you didn't enjoy the big event the other day! It's always a sad thing when you look forward to a show and then are let down by it. We hope the little discount we extended will help you buy better tickets to a better time!
On Sunday, Jun 29, 2014 at 6:01 PM Christine K. said:
My son, my 86 year old mother (her birthday present), her friend, and myself enjoyed the Move Tour show very much. Julianne and Derek Huff are amazing as well as their backup dancers! The venue was horrible!!!! I have never had such terrible seats. If you were not in the front 2 rows or on the elevated sides the 1st chair it was difficult to see. The venue was at the Sands Event center in Bethlehem PA. There was no tiered seating; just flat!!! Paying $120.00 plus tax per ticket I was very disappointed ($500.00 to not see well)! I would never spend the money on a show there ever again. I wish we could see the show again at a different venue. Most all the seats "sucked"!!!!!! So sad; loved Julianne and Derek!!
Our Response on Tuesday, Jul 01, 2014 at 12:49 PM:
Hello Christine! Thank you for your feedback! We're terribly sorry to hear that the event wasn't the best that it could possibly be for you. It certainly is disappointing when you look forward to something and then are let down by it. Venues can be very different in terms of their seating make-up and the view you receive from certain seats. We extended you a little something off a future order to help you buy tickets to a (hopefully better) time!!
On Wednesday, Jun 25, 2014 at 2:40 PM Sheldon said:
Heart with Jason Bohnam was excellent, those girls can really cover Led Zep, and having Jason on drums was the cherry on top.
Our Response on Thursday, Jun 26, 2014 at 4:54 PM:
Hello Sheldon! Thanks so much for your kind words! We're thrilled to hear that you had a great time seeing Heart and Jason Bonham! We hope we can help you to see Jason banging on those drums another time!
On Wednesday, Jun 11, 2014 at 4:22 PM Lori L said:
Very good seats, easy to purchase and overall wonderful experience. Thank you!
Our Response on Monday, Jun 16, 2014 at 6:04 PM:
Hello Lori! Thank you so much for the kind words! We're happy to hear that your purchase experience was so easy and that you were pleased with how everything went! It looks like you went to see the England-vs-Honduras game - what fun! We hope your team pulled off a win for you!!
On Tuesday, Jun 10, 2014 at 12:54 PM Emanuel said:
It was my 1st time getting an e-ticket for a concert. I was very satisfied with the price and overall service in the purchase of my tickets. However, I am completely not satisfied with your service in dealing with a problem that I had. My show was postponed and I had bought 4 tickets. My girlfriend and I had no problem with the new date, but my

other friends could not attend and had to take a complete loss (approx.$150.) That is where your service could do much better. Other people who purchased tickets elsewhere were able to get refunds but not us???
Our Response on Monday, Jun 16, 2014 at 5:37 PM:
Hello Emanuel! Thank you for your feedback! We're sorry to hear that your event was postponed! It's always very frustrating when a venue or event promoter calls for a last-minute change in event status.

In your case, you are unhappy because you could not get a refund from us for the two tickets for your friends who were unable to attend the new date of the event. It is indeed true that postponed events do not entitle customers to refunds. That is because the seller who supplied your ticket order would have been unable to get a refund from the venue directly. It is the venue that typically sets policy in regards to the viability of tickets.

In your situation, we can certainly understand your frustration, but we would not be able to force your ticket seller to refund you for an order when the event is still taking place and they themselves cannot access a refund for their initial order. This same policy would apply if you directly sold tickets through us as a consumer and the buyer expected you to take a loss for the event promoter's decision.

Either way, we're sorry for your unhappiness and have reached out to offer you a discount off a future order through us. We hope the discount will help you to recoup some of your losses from the frustrating postponement of your event!
1-10 of 1607 comments.

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