Customer Feedback
Read what customers like you have to say about us.TicketLiquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about TicketLiquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Thursday, Nov 05, 2009 at 11:32 AM Lauren said: Tickets came on time as promised and I even received bonus tickets from the Seller for another game in the future! Great service, no complaints. The reminder email with directions, weather, and places to eat was a nice customer service bonus. Will use again in the future. Our Response on Thursday, Nov 05, 2009 at 12:41 PM:
WOW, Lauren! Extra tickets? That's awesome!! We sure wish more sellers did that! But, even without the extras, we're thrilled to hear you're so pleased with our service! Now only if those bonus tickets came with a guarantee that your team would win! (Nice idea, but I guess that would take the fun out of things -- huh?) ;-) On Wednesday, Nov 04, 2009 at 11:41 AM Amarjit said: The service I received from both the individuals I spoke to on the phone was exceptional! I was very impressed with the poiliteness, promptness, and professionalism. There was a discrepancy with my billing address/information and Emma helped me in resolving it quickly. I also SO appreciate the courtesy email regarding the upcoming event, along with directions, restaurants, etc. It was the nicest thing ever, I loved it!
Thank you so much for a wonderful experience! I will be sure to use TicketLiquidator again, as well as refer others, too!
-Kaleb Our Response on Wednesday, Nov 04, 2009 at 2:07 PM:
Woohoo! Thanks, Amarjit! We're so glad that our reps were able to help you out and get things resolved! We pride ourselves on having a helpful Call Center full of friendly people! Enjoy the email goodies and have a great time at "So You Think You Can Dance?" (Wow! Sounds fun!) On Tuesday, Nov 03, 2009 at 9:50 PM Linda said:  Ordered our tickets the first day they went on sale,Did not have good seats the last row. Also paid $68 more per ticket than was the price of tickets, will never use you again. Our Response on Wednesday, Nov 04, 2009 at 9:53 AM:
Hi Linda! We're very sorry that you are disappointed with your ticket order through our company. Please remember, though, that TicketLiquidator is a nationwide network through which licensed companies resell tickets to events. As a result, we do not actually own, price, nor ship the tickets listed for sale on our website (that's up the individual sellers -- like in Ebay!). Added to that, it's also to be expected that the tickets our sellers list may be sold above (or, yes, even below!) their face value. This is true of all secondary markets and it is a factor advertised prominently on our website. Consequently, it's probably best to check primary ticket sellers first for lower-priced tickets before you check out TicketLiquidator. Usually, however, those primary sources will be sold out or only have very, very bad seats left in their inventory. In that case, we're always here to help you get seats you wouldn’t be able to access anywhere else and to do so even on the day of the event! On Monday, Nov 02, 2009 at 5:05 PM esfandiar said: one of the worse experiences i ever had buying ticket.almost seconds after ticket was sold to me i had hard time getting info from them ,every time i called or send e-mail to get info regarding ticket delivery they refer me to a third party to get my answers . i give them 0 from 1 to 10 scale. Our Response on Wednesday, Nov 04, 2009 at 10:10 AM:
Hi Esfandiar (BTW, cool name!) We're very sorry that you're frustrated by our Customer Support Team frequently referencing you to a "third party" (aka: the ticket seller) for your order concerns. However, this third-party referencing is not because TicketLiquidator is attempting to "blow you off" but simply because we are not the ones who can answer your question. Remember, TicketLiquidator is simply a nationwide network through which licensed companies resell tickets to events. Consequently, we do not actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual ticket sellers who list tickets through us. So, when our Customer Support Teams references you to your ticket seller, it's not to "get rid of you" but to direct you to those who can answer your question. In general, if order-related issues arise, it's a good rule of thumb that customers should contact their ticket seller initially and then TicketLiquidator secondarily because the seller usually has more answers. (However, our intermediary status doesn’t mean you shouldn’t contact us at all during the order process. Au contraire, we WANT to know if you can’t reach the ticket seller or if they don’t resolve an issue for you. The seller should be the first point of contact when order issues arise - not the only one!) On Thursday, Oct 29, 2009 at 1:27 AM ed said: You service far exceeded my expectations! My tickets arrived in two days and I paid less than face value for them. As if that wasn't enough, your follow up email with directions to the event, the weather forecast and links to restaurants in the area was an unexpected and useful bonus. I will highly recommend you to friends and definitely use your company again. Our Response on Thursday, Oct 29, 2009 at 12:37 PM:
Hi Ed! WOW! How wonderful! Thanks so much for your kind words! We see that you're going to see Chavelle soon! You obviously have as good a taste in ticket websites as you do in bands! ;-) On Wednesday, Oct 28, 2009 at 5:37 PM James said: Everything was as advertised - tickets arrived very quickly as well - thanks and "War Eagle", anyway! Our Response on Thursday, Oct 29, 2009 at 12:45 PM:
Hi there, James! I'm glad to hear we fulfilled those promises of fast delivery and awesome tickets! I wish we could promise you a big win for your team, too, on Sunday! But I'm afraid we can only guarantee the seats you have, not the view you see. Somehow, though, I imagine you'll still manage to have yourself an awesome time... ;-) On Wednesday, Oct 28, 2009 at 3:38 PM Bruce said: I was disappointed to receive a different set of tickets from the set I ordered. An e-mail was not sent to inform me of this cha nge. The Tickets I received are section 134 Row17 Seats46&47.I wanted Section133 because of the non-alcholic policy. I will sit in the new seats.Thank You for reply and concern. Our Response on Thursday, Oct 29, 2009 at 1:02 PM:
Hi Bruce. We completely understand your complaint in regards to the ticket replacements provided by your seller. Our alternate ticket policy is fundamentally designed to be helpful to customers by ensuring you tickets to an event. But then there are times when certain seating specifications do not find a place in brokers' alterations. It seems that your particular case is a rare instance of this in action and we are all very sorry for the trouble. Above all, though, we all hope you enjoy that discount we gave you and that your team pulls off a victory for you on Saturday! On Thursday, Oct 22, 2009 at 12:33 PM vivianne said: The Tickets arrived very quickly, even though the FedEx driver was not familiar with my area and had to come by the next day after I gave directions to my home. I think the price was fair, especially considering the number of fair-weather fans in the area and how much they are looking forward to this game after two consecutive wins. I was pleasantly surprised by all the extras in the email regarding the area and local dining, etc. Our Response on Thursday, Oct 22, 2009 at 3:04 PM:
Hey Vivianne! We're glad to hear you liked the price of your tickets and all the e-mail goodies! Sorry to hear about the FedEx delivery and that you had to wait an extra day for your tickets. FedEx is usually on the ball, but I guess sometimes they fall off of it (!). Basically, though, we're just glad you're all set for the event! Have fun at the big game! And that's an order! LOL On Wednesday, Oct 21, 2009 at 11:41 AM Marta said:  I just bought some tickets for the Marc Anthony's concert and when I received them via FEDEX (very fast), I noticed that I was paying more than twice of the original ticket price. I know that when we're buying something online, there are some extra charges. Also know that this is the business but, at least, we should receive a ticket with the price we're paying. It is very painful to see a concert ticket with a normal price and know that we paid twice and a half for it. Our Response on Wednesday, Oct 21, 2009 at 12:35 PM:
Hi Marta! We're sorry to hear you're unhappy with the ticket price. Please note, though, that TicketLiquidator is a ticket resale market website. We DON'T price the tickets, but we DO provide a marketplace for those who do. These are typically licensed companies who are RESELLING tickets to events. This means that they charge a mark-up (commission) fee. Sometimes, this fee may seem excessive, but there's often good reason for it: First, ticket sellers often have to pay additional fees to access tickets anyway (think Ticketmaster "Facility Charges"). Second, ticket sellers sometimes get tickets from other resellers and thus have to pay their own mark-up fee. Third, ticket sellers often get elite and/or early access to high-demand events by joining entertainment clubs that require membership dues. Regardless, thanks to their services, we are all able to access tickets to events that would normally be sold out and to do so on a convenient schedule that doesn't require us to wait by the phone (or in an endless line) the minute tickets go on sale at 12:00AM on Ticketmaster nine months before the event. On Monday, Oct 19, 2009 at 8:07 PM Amy said: Excellent seats! The tickets were exactly what I purchased. I feel I paid a good price for the seats as well. We had a blast despite my team losing. Thanks for the help! Our Response on Tuesday, Oct 20, 2009 at 8:38 AM:
Hey Amy! Oh, no! Sorry to hear about the loss, but glad to hear about the seats! I just wish the view we gave you could have given you something better to see! :-D | | |
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