Customer Feedback
Read what customers like you have to say about us.TicketLiquidator is a ticketing website where licensed ticket sellers and people like you throughout the nation can reach out across cyberspace and re-sell great tickets to great events at competitive market prices.
But, then again, we could never have grown to be one of the largest ticketing websites in the country without getting honest opinions from our customers about our successes, our failures, and those areas in-between.
Therefore, we want to hear from YOU.
This feedback page will allow you to post your views (good or bad) to be seen by people around the world so that others can learn about our company and so that we can strengthen our relationship with consumers.
Please note, though, that we can’t post anything inappropriate, so, if you want to claim your spot on our feedback page, you must say something that is polite (no obscene language, please!), on-topic (about TicketLiquidator, not about our competitors or the price of uranium), and truthful (no inaccurate statements regarding your order or our business).
Please note, too, that negative or neutral commentaries will default into arbitration in an attempt to address any order-related problems or customer concerns. Customer feedback will not be posted for such feedback if a customer does not update their commentary to reflect subsequent developments and/or order corrections. Basically, we just want to make sure the most accurate and up-to-date information is available on our website rather than uninformative snippets of experiences.
So, bearing that in mind, if you are a customer and wish to leave your feedback, please
click here and get started!
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On Thursday, Sep 02, 2010 at 11:26 AM Vickie said:  I would like to say that ticket liquidator is a rip off. I received an empty envelope from Fed ex. When I called Ticket Liquidator they said there was nothing they could do to help me.
I payed over $350.00 and received nothing. I would not recommend using them because they cannot guarentee that you will receive your tickets. Thanks for nothing.
Vickie Rhodes Our Response on Thursday, Sep 02, 2010 at 12:02 PM:
Hello Vickie! Thank you very much for your feedback via the TL feedback tool. We're so very sorry to hear about the frustrating experience you've encountered with your order.
To start with, we do notice that you called us on April 20 (some 15 days after the tickets were delivered) to say that there was nothing in the ticketing package. We then contacted your seller and they reiterated that there was nothing further they could do because the tickets had indeed been sent out. (FYI: The specific seller from whom you purchased has an excellent reputation and a very good track record of fulfilling orders efficiently -- they shipped your tickets within days of your order. It’s not clear why they would have shipped your tickets so quickly had they not intended to ship anything at all.)
Added to that, your seller also looked into your purchase and sadly discovered that they wouldn't be able to re-access the tickets from the primary source. (It's very hard -- often impossible -- to get event tickets reprinted due to security concerns with ticketing fraud. The more tickets that are re-printed, the more likely it is that they are accidentally invalidated or otherwise unavailable for use.) We nevertheless informed your seller to keep trying to access new copies of your tickets – but, evidently, they have been unable to help you out any further.
Unfortunately, we at TL can't "go after" your seller for compensation due to the fact that we don't have any direct evidence that they did anything wrong. The time lag between the delivery of the tickets (you were emailed when they arrived) and your contacts with us also made order investigation more difficult. But we nevertheless hope that the substantial discount we offered you will help you access new tickets to the event – there’s still time!
On Wednesday, Sep 01, 2010 at 6:51 PM George said: This is the second time that I have used Ticket Liquidator. Both experiences have been great. I both instances, I needed to redirect the delivery of the tickets to a hotel in the city of the event, and in both instances, the tickets were delivered on time. Our Response on Thursday, Sep 02, 2010 at 12:03 PM:
Hello George! Wooooooooooooo, wonderful! We're so glad we were able to help you and make sure that you were all set! We just hope the event was as awesome as the delivery! :-) On Tuesday, Aug 31, 2010 at 1:03 AM M said: I went into the web and purchased my tickets directly from Capitol Theater. I was absolutely shocked to find that I had been charged by your firm (Ticket Liquidator's THREE service fees for a total of $69.93. My screen clearly stated $23.3l, plus three times the price of the tickets of $126.00. I will never purchase a ticket from your firm again, and I have told many folks about what you did, and how I was unable to contact you immediately, and when I finally got through to your firm, they said it always is a service fee per ticket. WHY?? This is not only outrageous, but fraud in that your screen shown to the consumer only showed one service fee of $23.31. M Our Response on Tuesday, Aug 31, 2010 at 4:47 PM:
Hello Mmmmmmmmmmm! Thank you very much for kindly taking the time to leave feedback about your order experience. We’re very sorry to hear about the confusion in regards to the service fee issue.
Briefly, the service fee is the only part of the entire ticket transaction that accrues to TicketLiquidator (as opposed to the ticket seller, who owns, prices, and ships out the tickets listed on our website). The fee itself (18.5% of the ticket price of orders) pays for website maintenance, billing security, customer support, and the software system that allows ticket sellers to post and securely manage their ticket inventory.
On the checkout issue, the specific confusion in your case might have occurred because, on the checkout page, we break down the service fee charges *per ticket*, rather than submit a single amount. As a result, you will notice that service fees on our website are always accompanied by an “x 2” or “x 3” or any other indicator to stress that the charge is per ticket. (We break down the service fee per ticket in order to give customers a better idea of how the fee is calculated…)
Having said that, it’s also true that the service fee (and the order total that you paid) is advertised twice during checkout (once on the checkout page, once on the confirmation page) to ensure there are no charging errors. The fact that there is an 18.5% charge per ticket is furthermore mentioned above every ticket listing in the TicketLiquidator Lowdown. So please know that the service fee addition to the order is certainly not something that we proactively aim to hide and that we definitely want our customers to be informed and comfortable in their ordering.
Regardless, we’re all very sorry to hear about the charging confusion associated with your purchase -- because, as we all know, it’s disappointing to order something and then be displeased with the resultant price. We therefore hope that the discount we offered you will help make up for things! On Thursday, Aug 26, 2010 at 12:52 PM Neall said: Given I ordered these tickets months in advance, it made me very nervous to have them mailed by you just 2 days before my planned departure to see this event. However, in the end, the tickets arrived as promised (the afternoon before my departure), and the seats were as promised. I am very satisfied with the overall process and the service I have received. Thanks much.
Sincerely, Neall Doren
Our Response on Thursday, Aug 26, 2010 at 3:04 PM:
Hello Neall! Thanks very much for your feedback -- how nice! We're nevertheless sorry to hear that there was a delay in the shipment of your ticket order. But we're glad that everything went well and that you had yourself a great time at the game!! (Hope your team won!) On Wednesday, Aug 25, 2010 at 1:00 AM john said:  just want people to know to be carful when buying ticksi went under tickets avalible and foun tickets that said full view if the stagebest avalible so i ordered them next day i got an e mail saying my tickets would arive aug7 ,ok,aug7 i got my tickets ,they are some of the worst seats possible,i call ticket liqudaters and the lady said it ment best seats avalable at that time,i dis agreed with the fakw wording.i asked if they were the best at the time which time june15 when i orderedthem or aug7 when i got them,it is fraud any way you look at it.since june7 i look every day to see what is avalable and every day i found great seats cheaper than what i paid,i turned them into the bbb.and the nys state attorny generali may not go because myautistic grand son wouldnt be able to see jeffand jeff is all he talks about, ih canrepete every word that achmed sdays.thanks for listing to a mad customer Our Response on Wednesday, Aug 25, 2010 at 11:28 AM:
Hello John! Thank you very much for your feedback. We're very sorry to hear about your disappointment with your purchase.
In your case, your ticket order was advertised by your ticket seller as "FULL VIEW, BEST AVAILABLE" without any specific indication of the section and row you would receive. (So the seller was advertising that they would access the "best available" tickets that they could access from their inventory...)
On that note, we at TicketLiquidator are only a nationwide network through which trusted individuals and registered companies resell tickets to events. As a result, it's not unusual that you'd find numerous tickets listed on our website that would be of better quality than the seats you received from your seller. But please note that your seller was advertising the best tickets that *they* could get you (they weren't advertising the best available tickets period) -- so the other listings on our site don't really impact your order.
Having said that, we're very sorry for the confusion associated with your purchase, because it's easier to exaggerate seating expectations when you purchase from generalized listings. It's nevertheless true that your seller didn't provide anything outside of what they advertised (we at TL can only guarantee what our sellers specifically promise). So, basically, when you ordered from them, your seller offered you the deal of unusually cheap tickets (at the time – since prices subsequently fell) in return for unspecified seating.
(Please nevertheless let us know if you ever order from us again with the discount we gave you and we'll make sure that you steer clear of that particular seller -- if that helps!) On Tuesday, Aug 24, 2010 at 6:00 PM Gina said: I have pruchsed tickets on line for various events before but this has been the best experience I've had! Ticket Liquidator kept me up to date while I waited for my tickets to arrive and even called me personally when there was a small discrepency. Before my event I received an email with directions to the venue, a weather uupdate, and places to eat in that area. The tickets were also great! There was another group that went with us who bought their tickets elsewhere. They paid a lot more for their tickets and they were in what you'd call "the nose bleed" section. They couldn't believe we got such great seats at such a great price. It was an excellent experience! Thank you for everything! Our Response on Wednesday, Aug 25, 2010 at 9:09 AM:
Hello Gina! Thanks so much for your kind words! We're absolutely thrilled that you had a great time at the Chargers-Cowboys game. We notice you're from CA and so we hope the Chargers won for you!! (Please ignore, if you're actually a Cowboys fan...) ;-) On Monday, Aug 23, 2010 at 4:55 PM Carolyn said: We had the absolute best time! The seats were great, the ride there via metro was excellent as well. I will definitely use this service again when going to another game. Thank you Our Response on Wednesday, Aug 25, 2010 at 11:32 AM:
Hello Carolyn! Woohoo! We're so glad you had a great time and that even the Metro ride was fun! (WOW! That's like enjoying the dentist's...) But, above all, we hope your team won! ;-) On Friday, Aug 20, 2010 at 9:13 AM amanda said: I contacted doug to change my address
since I recently moved. I sent him an email at the beginning of June. The tickets were mailed one month later
to the wrong address. Once ibnotified him of HIS error, ge asked me
to have the people who received it to send I to me. I was extremely dissapointed with the way it was handled!!
Finally, he agrees to email a fed ex label to the original address,
but there was no scheduled pick up. I ended up handling the problem myself, but I am still very displeased. I paid 15 dollars
shipping on each ticker only o have them shipped to the wrong address, and then have a friend end up getting the tickets for me.
This service was horrible, and the way doug handled the problem
was completely unprofessional. I have the emails saved, and it infuriates me eah time I read his responses to my emails. If I performed this way at
my place of work there woul be consequences. It is unprtunate that this type of service is acceptable with you company. I will not be using this website again, nor will I encourage others to visit it.
Amanda Ray Our Response on Monday, Aug 23, 2010 at 5:04 PM:
Hello Amanda. Thank you very much for your feedback! We're terribly sorry to hear about the dismal experience you encountered with your ticket purchase. We do note that the tickets you ordered were accidentally shipped to the address listed originally on your order.
Having said that, we're also very sorry to hear if you felt that your seller didn't adequately address the delivery problem and thus left you in the lurch. It could be that they didn't have time to redirect your package after the error was noted (FedEx often requires 24 hours to process re-routing requests). It's also true that your tickets were delivered to a receptionist desk in your old apartment building rather than to a stranger. So your seller may not have intended to be bothersome by requesting that the apartment personnel ship the tickets out to you (since they'd know you).
On another note, you mentioned that the seller sent a FedEx label to your original address for the tickets to be shipped to your correct address (?). If that's so, it would seem that the annoying lack of re-shipment was due to the apartment complex (since senders are the ones who initialize ticket pickup). So, as a result, it would appear that no one at the apartment complex shipped your tickets back to you (for whatever reason).
Oh, yes, and we furthermore note that you never contacted TicketLiquidator throughout any of these problems, but only remained in contact with your seller. Please know that (FYI) we would have been able to help you out, send out the label, etc, and make sure you were all set -- but we didn't know about the problem. (Our job is to aid you when something goes wrong, so we're always here!)
Regardless, we're awfully sorry (again) for the trouble, will deal with your seller accordingly, and also hope that the delivery fee refund (please note: only one charge of $15) and the discount offer help to make up for things! On Thursday, Aug 19, 2010 at 12:06 PM Aaron said: Thank you for the email about my event including weather & directions!! VERY useful!! Our Response on Thursday, Aug 19, 2010 at 12:46 PM:
Hello Aaron! You are most welcome, sir! THANK YOU FOR BUYING!! :-) On Saturday, Aug 14, 2010 at 2:57 PM Becky said: You guys are doing everything perfect. The tickets were delivered quickly. The follow-up e-mail with driving and resturant tips was much appreciated. And our seats were awsome. Thanks TicketLiquidator! Our Response on Monday, Aug 16, 2010 at 2:25 PM:
Hello Betty! Thanks a bunch! We're so very glad to hear that you had a great time at the game! We don't know whom you rooted for, since both teams were from California. But we hope that you had a victory view from those awesome seats! ;-) | | |
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