Ticket Liquidator is a nationwide network through which licensed companies reselltickets to events. This means that we don't charge your card, nor own, price, orship the tickets listed for sale on our website. Instead, these tickets are priced,shipped, etc., by different sellers who usually include a mark-up fee in the finalticket price. While sometimes frustrating, this price mark-up is standard acrossticket resale websites and is the extra price we all pay to access great seats togreat events on our own schedule when primary ticket sources are likely sold-out.
Our ticket sellers don't advertise seat numbers on their listings in order to avoidthe flagrant double-booking of tickets. That would translate into numerous customershaving their orders cancelled when they otherwise thought they were "all set." So,to prevent this, our ticket sellers give themselves leeway by listing tickets ingeneral sections and rows. Even then, if they run out of tickets, they will immediatelytry to find replacement tickets for you of equal or greater value. The general goal:get you those tickets before you've missed a crucial buying opportunity!
We understand that people often attend events with friends or family and so it'simportant to be able to be near the ones you love. That means that all tickets onour website are guaranteed to be together unless explicitly stated otherwise (eg:the seller advertises the tickets as being "piggybacked"). Another rare exceptionis if the seller of a listing notes that the tickets will be "split" (ie: splitup into different consecutive chunks) if a customer purchases more than a certainnumber of them.
It's an unfortunate fact of life that neither we nor the sellers who list ticketson our website are responsible for ticket distribution. This is in the busy hands of event promoters and means that we are all at their mercy (so to speak!). Occasionally,indeed, tickets are not even printed and/or distributed until within weeks of theirevent. This means that our ticket sellers may not have tickets in hand to ship toyou immediately after you place an order. But, no fear, because the minute yourtickets are available, they will be shipped according to the method chosen duringcheckout.
Ticket Liquidator, rather like Ebay, is a forum where licensed ticket companies andconsumers like you can resell tickets to events. These numerous sellers price theirtickets based on personal calculations about what they think "the public" is willingto pay. One seller may list tickets at $50 apiece and another may list tickets inthe very same section and row at $35 apiece. In short, the price of a ticket doesnot always determine the quality of a seat. Therefore, as a rule, it is better tobuy tickets based on stated location rather than price.
The service fee (20% of the total ticket price) is an integral part of our businessmodel and will be calculated automatically on the checkout page. It pays for websitemaintenance, credit card billing security, e-mail and phone-based customer support,and the technological system that allows sellers to list tickets online. Pleasenote that all businesses charge a service fee (even those who "don't!") and thatours is one of the lowest in the secondary ticket market. We prefer to advertiseit separately from the ticket price for the sake of full price transparency.
The sellers who list tickets through Ticket Liquidator have a small window of timeduring which they're allowed to accept or reject a ticket order placed by a customer.Sellers often list tickets (albeit for high prices!) on other websites and thusthey may need some time to make sure the tickets you purchased were not just boughtby someone else. Please note that our Worry-Free Guarantee does not take effectfor ticket purchases until a seller officially accepts an order and confirms thatit will be fulfilled. (Most sellers will contact you directly to confirm your order'sstatus within a few hours, but we at TL can always check for you, too!)
There are very few diversions from this rule: First, you will be refunded by theseller for your order total (minus the shipping fee) if your event is cancelledor never played. Second, you will be refunded by the seller for all order chargesif your tickets do not allow access to the venue or are not delivered in time forthe event. Please note, though, that postponed events do not entitle customers toa refund because the tickets will be valid for the new date of the event. (In thatcase, if you're stuck with tickets you don't want, you can always resell them on Ticket Liquidator!)
Tickets may not ship immediately after you purchase them, but that doesn't meanyou have to worry about getting them in time for a big occasion! Email giftnote@ticketliquidator.comand we will create a giftnote that you can give your gift recipient in lieu of tickets. The giftnote could be customized for your event type (holiday, birthday, "thank you" - etc.)and be delivered via email as a PDF document within one business day. We can alsoship hard copies of gift notes, as well - whatever you want - so that your specialsomeone has something to open on the big day!
Questions?
Visit our Glossary or FAQ, or call us at (800) 456-8499!
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