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TicketLiquidator is a nationwide network through which licensed companies resell tickets to events. This means that we don't charge your card, nor own, price, nor ship the tickets listed for sale on our website. Instead, these tickets are priced, shipped, etc, by different sellers who usually include a mark-up fee in the final ticket price. While sometimes frustrating, this price mark-up is standard across ticket resale websites and is the extra price we all pay to access great seats to great events on our own schedule when primary ticket sources are likely sold-out.

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Our ticket sellers don’t advertise seat numbers on their listings in order to avoid the flagrant double-booking of tickets. That would translate into numerous customers having their orders cancelled when they otherwise thought they were "all set." So, to prevent this, our ticket sellers give themselves leeway by listing tickets in general sections and rows. Even then, if they run out of tickets, they will immediately try to find replacement tickets for you of equal or greater value. The general goal... get you those tickets before you’ve missed a crucial buying opportunity!

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This cardinal rule is guaranteed in all cases, save two: First, it isn't guaranteed if a note on the ticket listing states the tickets aren't together (eg: "piggybacked seats"). Second, it isn't guaranteed if tickets are listed as possibly being in multiple sections and/or rows (eg: “Section 101, Rows 10-20”). This is because the wide number of possible seating options in such cases makes it impossible for the seller to guarantee definite seat placement. Importantly, though, this caveat does not apply to Category seating (Section: ORCH) or Zone seating (Section: ZONE A).

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It's an unfortunate fact of life that neither we nor the sellers who list tickets on our website are responsible for ticket distribution. This is in the busy hands of event promoters and means that we are all at their mercy (so to speak!). Occasionally, indeed, tickets are not even printed and/or distributed until within weeks of their event. This means that our ticket sellers may not have tickets in hand to ship to you immediately after you place an order. But, no fear, because the minute your tickets are available, they will be shipped according to the method chosen during checkout.

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TicketLiquidator, rather like Ebay, is a forum where licensed ticket companies and consumers like you can resell tickets to events. These numerous sellers price their tickets based on personal calculations about what they think "the public" is willing to pay. One seller may list tickets at $50 apiece and another may list tickets in the very same section and row at $35 apiece. In short, the price of a ticket does not always determine the quality of a seat. Therefore, as a rule, it is better to buy tickets based on stated location rather than price.

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The service fee (18.5% of the total ticket price) is an integral part of our business model that will be calculated automatically on the checkout page. It pays for website maintenance, credit card billing security, e-mail and phone-based customer support, and the technological system that allows sellers to list tickets online. Please note that all businesses charge a service fee (even those who "don't!") and that ours is one of the lowest in the secondary ticket market. We prefer to advertise it separately from the ticket price for the sake of full price transparency.

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There are very few diversions from this rule: First, you will be refunded by the seller for your order total (minus the shipping fee) if your event is cancelled or never played. Second, you will be refunded by the seller for all order charges if your tickets do not allow access to the venue or are not delivered in time for the event. Please note, though, that postponed events do not entitle customers to a refund because the tickets will be valid for the new date of the event. (In that case, if you’re stuck with tickets you don’t want, you can always resell them on TicketLiquidator!)