Ticket Liquidator Terms and Policies

The Basics...

We know that "Terms and Policies" can be boring and confusing, so here's a quick run-down of the salient points in the text below. Just be aware that it's the actual text of the "Terms and Policies" that applies to a ticket order and not the following summary. The latter of the two is provided solely for your convenience and for helping customers grasp our key policies.

Having said that, these key policies include the following points:

Tickets may be above face value.

All sales are final; there are no refunds, exchanges, or cancellations.

Tickets may not ship immediately, but are guaranteed to be delivered in time for the event.

Orders may be filled with equal or better tickets if the original tickets are no longer available.

If an event is postponed, your tickets will be viable for the date of the postponement (no refunds).

If an event is cancelled, you will be refunded for the ticket price, minus shipping charges.

Your order is considered a request until it is officially accepted and confirmed by the relevant ticket seller, after which our order guarantees take effect

Ticket Liquidator is not responsible for lost or stolen tickets, FedEx delivery mistakes, ticket seller malfeasance, travel expenses, nor any situations caused by third parties and/or weather.

"Terms and Policies"

General. TicketLiquidator acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. All sales are final.

As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. The following are the rules and policies that govern use of the TicketLiquidator.com Web site, herein referred to as "Site," by User, the user of the Site, herein referred to as "User." By using or visiting the Site, User expressly agrees to be bound by these Terms and Policies, herein referred to as “Terms,” and to follow these Terms and all applicable laws and regulations governing the Site. TicketLiquidator reserves the right to change these Terms at any time, effective immediately upon posting on the Site. If User violates these Terms, TicketLiquidator may terminate User's access to the Site, bar User from future use of the Site, cancel User's ticket order, and/or take appropriate legal action against User.

Above Face Value. Tickets sold through Site are often obtained through secondary market Ticket Sellers and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. Site and its Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and Site does not act as a primary sale box office, unless otherwise stated. By agreeing to these Terms, User agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Orders. Orders placed through Site will be fulfilled by one of the participants of our network of participating Ticket Sellers. Contact information for the Ticket Seller who fulfills User order, herein referred to as the Fulfiller, will be provided to User during the purchase process. If User loses this information User may contact TicketLiquidator@ticketnetwork.com to get information about the order.

All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, User will need to contact the Fulfiller for a refund. The Fulfiller may require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellation. TicketLiquidator is not responsible for providing or securing this refund for User. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by User's bank, if any, are not covered by TicketLiquidator or Fulfiller. Neither TicketLiquidator nor the Fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

Ticket Availability. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the Fulfiller will fill the order with the alternative seat locations. If no alternates are available, either the User's credit card will not be charged at all or the entire amount will be refunded, and User will be notified that the ticket request has been rejected.

Ticket Holder Behavior Policy. The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Fraudulent Use. In Order to protect our users from fraud, a user may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of notarized public documents such as a state driver's license or federal passport.

Shipping. All orders are shipped via User's chosen shipping method. Most orders are processed the same business day in which they are received. Orders placed after business hours may be processed on the next business day. For certain events, tickets may not be available for immediate shipment. In this case, a representative from the Fulfiller will contact User with notification of an approximate shipping date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. Shipments may require a direct signature at the point of delivery. Customers outside of the United States must choose an International Delivery option. If any other option is chosen for an order outside the United States, the shipping cost may be adjusted by the Fulfiller after the order is placed to use the appropriate International Rate.

If User specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, User may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the Fulfiller will, at their discretion, either contact User about the additional fee prior to shipping or cancel User order and notify User of such cancellation.

Pricing. All prices are in United States Dollars (USD) unless otherwise specifically stated. TicketLiquidator cannot confirm the price of an item until User order. Despite TicketLiquidator's best efforts, a small number of the items listed on the Site may be mispriced. If the Fulfiller discovers an item's correct price is higher than the stated price, the Fulfiller will either complete the order at the original price, contact User to inform them of the different price with an option to purchase, or cancel User's order and notify User of such cancellation.

Schedule of Fees and Charges. The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges:

Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request.

Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER.

Total: Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery.

Taxes. Prices stated on the Site do not include any state or other local taxes that may apply to User's order. Ticket Sellers may collect sales tax as is appropriate for their locality. If taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the TOTAL.

Credit Card Charges. User's credit card will be charged by the Fulfiller responsible for fulfilling their order and not Site. If User has any questions about charges on User credit card statement, feel free to contact us at Ticketliquidator@ticketnetwork.com or to direct User question to Fulfiller responsible for completing the ticket order. The Fulfiller may charge or authorize User's credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, the User's credit card will not be charged or User will receive a full refund for the charged amount.

Payment by Debit Card. In some cases, the Fulfiller may attempt to authorize a debit card multiple times, creating several holds on User’s account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when User’s information is incorrectly provided or mistyped. Though the Fulfiller will only clear User’s transaction once, the hold(s) will temporarily lower User’s available balance. Any hold(s) may take up to several days to clear.

Disputed Charges. User is responsible for any and all legal fees incurred by User, Fulfiller, and/or the Site associated with User’s disputed charges and chargebacks for purchases made on the Site. In no event will the Site or Fulfiller be responsible for such legal fees.

Permitted Use. User agrees that User is only authorized to visit, view and to retain a copy of pages of this Site for User's own personal use, and that User shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for User's personal use, unless otherwise specifically authorized by TicketLiquidator to do so. The content and software on this Site is the property of TicketLiquidator.com and/or its suppliers and is protected by U.S. and international copyright laws.

Links. The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. TicketLiquidator has no control over these sites or the content within them. TicketLiquidator cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. TicketLiquidator does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact User's computer systems. By using the Site to search for or link to another site, User agrees and understands that User may not make any claim against TicketLiquidator for any damages or losses, whatsoever, resulting from use of the Site to obtain search results or to link to another site. If User experiences a problem with a link from the Site, please notify us at TicketLiquidator@ticketnetwork.com and we will investigate User's claim and take any actions we deem appropriate in our sole discretion.

Violation of the Terms. TicketLiquidator, in its sole discretion, and without prior notice, may terminate User's access to the Site, cancel User's ticket order or exercise any other remedy available to it. User agrees that monetary damages may not provide a sufficient remedy to TicketLiquidator for violations of these terms and conditions and User consents to injunctive or other equitable relief for such violations. TicketLiquidator is not required to provide any refund to User if User is terminated as a user of this Site.

Intellectual Property Policy. All text, graphics, files, applets, scripts, software and other works on the Site are the copyrighted works of TicketLiquidator. Any unauthorized redistribution or reproduction of any copyrighted materials on the Site is strictly prohibited. TicketLiquidator, TicketLiquidator.com and www.TicketLiquidator.com are protected marks of TicketLiquidator.com. All rights, including those not explicitly stated in these policies, are expressly reserved.

TicketLiquidator reserves the right to terminate the privileges of any User who uses this Site to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the User that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing Users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a User's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.

Disclaimers. TICKETLIQUIDATOR MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TICKETLIQUIDATOR MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. TICKETLIQUIDATOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TICKETLIQUIDATOR WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

TICKETLIQUIDATOR DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, TICKETLIQUIDATOR USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE TICKETLIQUIDATOR SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE TICKETLIQUIDATOR SERVICE. TICKETLIQUIDATOR IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET SELLER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.

Indemnity. User agrees to indemnify and hold TicketLiquidator, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of User's use of the Site, including also User's use of the Site to provide a link to another site or to upload content or other information to the Site.

Limitation on Liability. Except in jurisdictions where such provisions are restricted, in no event will TicketLiquidator be liable to User for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if TicketLiquidator has been advised of the possibility of such damages. User further agrees that the maximum available remedy on any successful claim is a refund of the amount paid by the User when placing an order through TicketLiquidator.

Governing Law. User agrees that any controversy or claim arising out of or relating to the use of TicketLiquidator or the Site will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Hartford County.

Arbitration and Dispute Resolution. Any controversy or claim arising out of or relating to the use of the Site, or any alleged breach of these policies, shall be resolved through binding arbitration in the jurisdiction of TicketLiquidator's headquarters, Hartford County, Connecticut, and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. Any award issued through arbitration is enforceable in any court of competent jurisdiction.

Any arbitration or trial by a judge of any claim will take place on an individual basis without resort to any form of class or representative action (“Class Action Waiver”). Regardless of anything else in this Arbitration Provision, the validity and effect of the Class Action Waiver may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the Class Action Waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. If the Class Action Waiver is limited, voided or found unenforceable, then the parties’ agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.

All claims brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All claims filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a claim, SITE may recover attorneys' fees and costs up to $1,000USD from USER, provided that SITE has notified USER in writing of the improperly filed claim, and USER fails to promptly withdraw the claim after USER receives notice of improper filing from SITE.

Force Majeure. TicketLiquidator shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under TICKETLIQUIDATOR'S control (hereinafter all of the foregoing is collectively referred to as "Force Majeure"). Notwithstanding the foregoing, TICKETLIQUIDATOR shall be permitted to terminate this Agreement with or without notice to the User in the event that TICKETLIQUIDATOR is prevented from performing hereunder due to "Force Majeure."

Registration. Certain areas of the Site are provided solely to registered Users of the Site. Any User registering for such access agrees to provide true and accurate information during the registration process. TicketLiquidator reserves the right to terminate the access of Users should TicketLiquidator know, or have reasonable grounds to suspect that a User has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. TicketLiquidator takes the Children's Online Privacy Protection Act of 1998 (COPPA) as well as all FTC regulations very seriously. That being said, we do not assume any responsibility for any misrepresentations regarding User age or parental consent when using the Site. TicketLiquidator reserves the right to require valid credit card information as proof of legal age.

User Account. User will select a username and password as part of the registration process. All User account pages are protected with Secure Socket Layer (SSL) encryption. User is fully responsible for maintaining the confidentiality of their username and password. User agrees to immediately notify TicketLiquidator at TicketLiquidator@ticketnetwork.com should User know, or have reasonable grounds to suspect, that the username or password have been compromised. TicketLiquidator shall not be responsible for User's failure to abide by this paragraph. TicketLiquidator may, in its sole discretion, terminate the User's account for any reason. Under no circumstances shall TicketLiquidator be liable to any User or third party for termination of a User's account.

Third Party Advertisers. TicketLiquidator may allow third party advertisers to advertise on the Site. TicketLiquidator undertakes no responsibility for User's dealings with, including any on-line or other purchases from, any third party advertisers. TicketLiquidator shall not be responsible for any loss or damage incurred by User in its dealings with third party advertisers.

Privacy Policy. This privacy policy, herein referred to as the Privacy Policy, covers TicketLiquidator's treatment of personal or personally identifiable information, herein referred to as Personal Information, that may be collected when User is on the Site and when User uses TicketLiquidator services. This Privacy Policy does not apply to the practices of companies or individuals that TicketLiquidator does not own or exercise supervisory control over, or to third party advertisers on the Site.

This Privacy Policy discloses the privacy practices for http://www.ticketliquidator.com. It applies solely to information collected by this website. This Privacy Policy will notify User of the following:

1. What personally identifiable information is collected from User through the web site, how it is used, and with whom it may be shared.
2. What choices are available to User regarding the use of User data.
3. The security procedures in place to protect the misuse of User information.
4. How User can correct any inaccuracies in the information.

Information Collection, Use, and Sharing. We are the sole owners of the information collected on this SITE. We only have access to or collect information that USER voluntarily gives us via email or other direct contact from USER. We may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services.

We will use USER information to respond to USER regarding the reason USER contacted us. We will not share USER information with any third party outside of our organization, other than as necessary to fulfill USER request, e.g. to ship an order, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraph. In those cases, we will require our third party agents to maintain the confidentiality of the data. In those situations, when USER provides personal information, it may be sent directly to the partner company, or we may share the information with our partner company. Unless USER asks us not to, we may contact USER in the future to tell USER about specials, new products or services, or changes to this privacy policy. We are not responsible for the policies or offerings of any third party, and we urge USER to review third party’s policies and terms and conditions, as they may vary.

TicketLiquidator will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation or alleged illegal activity. In such events, TicketLiquidator will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, and credit card information. TicketLiquidator reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful.

User Access to and Control Over Information. User can do the following, at any time, by contacting us via the email address or phone number given on our website:

• Opt out of any future contact from us;
• See what data we have about User, if any;
• Change or correct any data we have about User;
• Have us delete any data we have about User; and
• Express any concern User has about our use of User data.

Security. We take precautions to protect User information. When User submits sensitive information via the website, User information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. User can verify this by looking for a closed lock icon at the bottom of User web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect User information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

If User feels that we are not abiding by this Privacy Policy, User should contact us immediately via telephone at 800 456 8499 or via email at CustomerSupport@TicketLiquidator.com.

Copyright Infringement Notification Should you wish to file a copyright infringement notification with TicketNetwork, you will need to send a written or electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of your email or letter, as this will help us to identify the potentially infringing material.
3. Contact information of the complainant.
4. A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.

Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to TicketNetwork's designated agent at:

Copyright Complaints
TicketNetwork
75 Gerber Road East
South Windsor, CT 06074
Fax: 860-760-6699
Email: copyright@ticketnetwork.com

Please note the following:
- Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails. TicketLiquidator may send User several service related emails to the email address given when placing an order. These include a confirmation email with details of User's order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the User's experience. When User places an order, TicketLiquidator will also add User to our weekly mailing list to be informed of upcoming events. User can opt out of these emails at any time by notifying CustomerSupport@TicketLiquidator.com, or by entering User's email address at http://www.ticketliquidator.com/tix/unsubscribe.aspx.

Changes to Provisions. The foregoing rules and policies may be modified by TicketLiquidator at any time with or without notice to User. If any provision of it is found void or unenforceable, the remainder will remain valid and enforceable according to its terms.

These policies were last amended on March 27, 2012.