General. TicketLiquidator acts as an intermediary between buyers and ticket
sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and
sale of event tickets and as such, is not directly involved in the actual ticket
sale transaction between the buyers and ticket sellers. The following are the rules
and policies that govern use of the TicketLiquidator.com Web site, herein referred
to as "Site," by User, the user of the Site, herein referred to as "User." By using
or visiting the Site, User expressly agrees to be bound by these Terms and Policies,
herein referred to as "Terms," and to follow these Terms and all applicable laws
and regulations governing the Site. TicketLiquidator reserves the right to change
these Terms at any time, effective immediately upon posting on the Site. If User
violates these Terms, TicketLiquidator may terminate User's access to the Site,
bar User from future use of the Site, cancel User's ticket order, and/or take appropriate
legal action against User.
Above Face Value. Tickets sold through Site are often obtained through secondary
market Ticket Sellers and are being resold, in many cases, above the price or "face
value" listed on the ticket. All ticket prices include additional service charges
and handling fees as defined on each order. Site and its Ticket Sellers are not
directly affiliated with any performer, sports team, or venue; and Site does not
act as a primary sale box office, unless otherwise stated. By agreeing to these
Terms, User agrees that the purchase price for tickets on their order does not reflect
the original purchase price of the ticket and may be either higher or lower than
the original purchase price.
Orders. Orders placed through Site will be fulfilled by one of the participants
of our network of participating Ticket Sellers. Contact information for the Ticket
Seller who fulfills User order, herein referred to as the Fulfiller, will be provided
to User during the purchase process. If User loses this information User may contact
TicketLiquidator@ticketnetwork.com to get information about the order.
All sales are final. Since tickets are a one-of-a-kind item and not replaceable,
there are no refunds, exchanges or cancellations. If an event is postponed, tickets
will be honored for the rescheduled date. New tickets will not need to be issued.
If an event is cancelled without a rescheduled date, User will need to contact the
Fulfiller for a refund. The Fulfiller may require the User to return the supplied
tickets at User's expense before receiving any refund User is entitled to due to
cancellation. TicketLiquidator is not responsible for providing or securing this
refund for User. Any shipping and handling charges are not refundable. Neither TicketLiquidator
nor the Fulfiller will issue exchanges or refunds after a purchase has been made
or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User
should keep them in a safe place. Please note that direct sunlight or heat may damage
tickets.
Ticket Availability. Occasionally tickets ordered may no longer be available
at the price or in the quantity originally ordered at the time the order is received.
If equivalent or better seat locations are available at the same price, the Fulfiller
will fill the order with the alternative seat locations. If no alternates are available, either the User's credit card will not be charged at all or the entire amount will be refunded, and User will be notified that the ticket request has been rejected.
Ticket Holder Behavior Policy. The USER agrees to abide by all rules and
policies of the venue where the event is located relating to conduct and behavior.
Should the USER be ejected from the event for failure to abide by the venue's rules
and policies, USER shall be subject to all applicable fines and legal or other expenses
associated with the ejection. Further, should the ejection result in the loss of
the TICKET SELLER's right to use any other season tickets at that venue, or the
right to purchase other tickets from that venue, USER shall be held liable for all
reasonable costs, expenses, and losses associated with said loss, including but
not limited to all direct, indirect, vicarious, consequential, exemplary, incidental,
special or punitive damages, including lost profits.
Fraudulent Use. In Order to protect our users from fraud, a user may be required
to provide additional proof of identify on any order. Proof of identity may include
but is not limited to a signed credit card authorization and/or photocopies of notarized
public documents such as a state driver's license or federal passport.
Shipping. All orders are shipped via User's chosen shipping method to the
billing address of User's credit card (no exceptions). Most orders are processed
the same business day in which they are received. Orders placed after business hours
may be processed on the next business day. For certain events, tickets may not be
available for immediate shipment. In this case, a representative from the Fulfiller
will contact User with notification of an approximate shipping date. Tickets will
be shipped when available, and choice of an expedited delivery method does not guarantee
that tickets will be shipped immediately. Shipments may require a direct signature
at the point of delivery. Customers outside of the United States must choose an
International Delivery option. If any other option is chosen for an order outside
the United States, the shipping cost may be adjusted by the Fulfiller after the
order is placed to use the appropriate International Rate.
If User specifies a shipping address that does not allow for Delivery Verification,
such as a Post Office Box, User may be required to pay an additional fee to cover
the additional risks associated with this type of order. If such a shipping address
is used, the Fulfiller will, at their discretion, either contact User about the
additional fee prior to shipping or cancel User order and notify User of such cancellation.
Pricing. All prices are in United States Dollars (USD) unless otherwise specifically
stated. TicketLiquidator cannot confirm the price of an item until User order; however,
the Fulfiller does NOT charge User credit card until after the ticket has been secured
at the agreed price. Despite TicketLiquidator's best efforts, a small number of
the items listed on the Site may be mispriced. If the Fulfiller discovers an item's
correct price is higher than the stated price, the Fulfiller will either complete
the order at the original price, contact User to inform them of the different price
with an option to purchase, or cancel User's order and notify User of such cancellation.
Taxes. Prices stated on the Site do not include any state or other local
taxes that may apply to User's order. Ticket Sellers may collect sales tax as is
appropriate for their locality.
Credit Card Charges. User's credit card will be charged by the Fulfiller
responsible for fulfilling their order and not Site. If User has any questions about
charges on User credit card statement, feel free to contact us at Ticketliquidator@ticketnetwork.com
or to direct User question to Fulfiller responsible for completing the ticket order.
The Fulfiller may charge or authorize User's credit card in advance of confirming
ticket availability. If tickets are ultimately found to be unavailable, the User's
credit card will not be charged or User will receive a full refund for the charged
amount.
Permitted Use. User agrees that User is only authorized to visit, view and
to retain a copy of pages of this Site for User's own personal use, and that User
shall not duplicate, download, publish, modify or otherwise distribute the material
on this Site for any purpose other than to review event and promotional information,
for personal use, or to purchase tickets or merchandise for User's personal use,
unless otherwise specifically authorized by TicketLiquidator to do so. The content
and software on this Site is the property of TicketLiquidator.com and/or its suppliers
and is protected by U.S. and international copyright laws.
Links. The Site may automatically produce search results that reference or
link to third party sites throughout the World Wide Web. TicketLiquidator has no
control over these sites or the content within them. TicketLiquidator cannot guarantee,
represent or warrant that the content contained in the sites is accurate, legal
and/or inoffensive. TicketLiquidator does not endorse the content of any third party
site, nor do we warrant that they will not contain viruses or otherwise impact User's
computer systems. By using the Site to search for or link to another site, User
agrees and understands that User may not make any claim against TicketLiquidator
for any damages or losses, whatsoever, resulting from use of the Site to obtain
search results or to link to another site. If User experiences a problem with a
link from the Site, please notify us at TicketLiquidator@ticketnetwork.com and we
will investigate User's claim and take any actions we deem appropriate in our sole
discretion.
Violation of the Terms. TicketLiquidator, in its sole discretion, and without
prior notice, may terminate User's access to the Site, cancel User's ticket order
or exercise any other remedy available to it. User agrees that monetary damages
may not provide a sufficient remedy to TicketLiquidator for violations of these
terms and conditions and User consents to injunctive or other equitable relief for
such violations. TicketLiquidator is not required to provide any refund to User
if User is terminated as a user of this Site.
Intellectual Property Policy. All text, graphics, files, applets, scripts,
software and other works on the Site are the copyrighted works of TicketLiquidator.
Any unauthorized redistribution or reproduction of any copyrighted materials on
the Site is strictly prohibited. TicketLiquidator, TicketLiquidator.com and www.TicketLiquidator.com
are protected marks of TicketLiquidator.com. All rights, including those not explicitly
stated in these policies, are expressly reserved.
TicketLiquidator reserves the right to terminate the privileges of any User who
uses this Site to unlawfully transmit or receive copyrighted material without a
license or express consent, valid defense or fair use exemption to do so. After
proper notification by the copyright holder or its agent to us, and confirmation
through court order or admission by the User that they have used this Site as an
instrument of unlawful infringement, we will terminate the infringing Users' rights
to use and/or access to this Site. We may, also in our sole discretion, decide to
terminate a User's rights to use or access to the Site prior to that time if we
believe that the alleged infringement has occurred.
Disclaimers. TICKETLIQUIDATOR MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE,
UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT,
SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND
"AS-AVAILABLE" BASIS. TICKETLIQUIDATOR MAKES NO ASSURANCES THAT FILES USER ACCESSES
OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE
FEATURES. TICKETLIQUIDATOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TICKETLIQUIDATOR WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE
USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER
BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY
OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
TICKETLIQUIDATOR DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT
OF ANY THIRD PARTY USERS, TICKETLIQUIDATOR USERS, ADVERTISERS AND/OR SPONSORS ON
THE SITE, IN CONNECTION WITH THE TICKETLIQUIDATOR SERVICE OR OTHERWISE RELATED TO
USER USE OF THE SITE AND/OR THE TICKETLIQUIDATOR SERVICE. TICKETLIQUIDATOR IS NOT
RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET
SELLER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED
ON THE SITE.
Indemnity. User agrees to indemnify and hold TicketLiquidator, its subsidiaries,
affiliates, officers, agents and other partners and employees, harmless from any
loss, liability, claim or demand, including reasonable attorneys' fees, made by
any third party due to or arising out of User's use of the Site, including also
User's use of the Site to provide a link to another site or to upload content or
other information to the Site.
Limitation on Liability. Except in jurisdictions where such provisions are
restricted, in no event will TicketLiquidator be liable to User for any indirect,
consequential, exemplary, incidental, special or punitive damages, including lost
profits, even if TicketLiquidator has been advised of the possibility of such damages.
User further agrees that the maximum available remedy on any successful claim is
a refund of the amount paid by the User when placing an order through TicketLiquidator.
Governing Law. User agrees that any controversy or claim arising out of or
relating to the use of TicketLiquidator or the Site will be governed by the laws
of the State of Connecticut without regard to its conflict of law provisions. User
agrees to personal jurisdiction by venue in the state and federal courts of the
State of Connecticut, Tolland County.
Arbitration. Any controversy or claim arising out of or relating to the use
of the Site, or any alleged breach of these policies, shall be resolved through
binding arbitration in the jurisdiction of TicketLiquidator's headquarters, Tolland
County, Connecticut, and administered by the American Arbitration Association in
accordance with its Commercial Arbitration Rules including the Optional Rules for
Emergency Measures of Protection. Any award issued through arbitration is enforceable
in any court of competent jurisdiction.
Force Majeure. TicketLiquidator shall not be deemed in default or otherwise
liable under these rules and policies due to its inability to perform its obligations
by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident,
explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance,
act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal,
county, state or national ordinance or law, or any executive, administrative or
judicial order (which order is not the result of any act or omission which would
constitute a default hereunder), or any failure or delay of any transportation,
power, or communications system or any other or similar cause not under TICKETLIQUIDATOR'S
control (hereinafter all of the foregoing is collectively referred to as "Force
Majeure"). Notwithstanding the foregoing, TICKETLIQUIDATOR shall be permitted to
terminate this Agreement with or without notice to the User in the event that TICKETLIQUIDATOR
is prevented from performing hereunder due to "Force Majeure."
Registration. Certain areas of the Site are provided solely to registered
Users of the Site. Any User registering for such access agrees to provide true and
accurate information during the registration process. TicketLiquidator reserves
the right to terminate the access of Users should TicketLiquidator know, or have
reasonable grounds to suspect that a User has entered false or misleading information
during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18)
YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to
register. TicketLiquidator takes the Children's Online Privacy Protection Act of
1998 (COPPA) as well as all FTC regulations very seriously. That being said, we
do not assume any responsibility for any misrepresentations regarding User age or
parental consent when using the Site. TicketLiquidator reserves the right to require
valid credit card information as proof of legal age.
User Account. User will select a username and password as part of the registration
process. All User account pages are protected with Secure Socket Layer (SSL) encryption.
User is fully responsible for maintaining the confidentiality of their username
and password. User agrees to immediately notify TicketLiquidator at TicketLiquidator@ticketnetwork.com
should User know, or have reasonable grounds to suspect, that the username or password
have been compromised. TicketLiquidator shall not be responsible for User's failure
to abide by this paragraph. TicketLiquidator may, in its sole discretion, terminate
the User's account for any reason. Under no circumstances shall TicketLiquidator
be liable to any User or third party for termination of a User's account.
Third Party Advertisers. TicketLiquidator may allow third party advertisers
to advertise on the Site. TicketLiquidator undertakes no responsibility for User's
dealings with, including any on-line or other purchases from, any third party advertisers.
TicketLiquidator shall not be responsible for any loss or damage incurred by User
in its dealings with third party advertisers.
Privacy Policy. This privacy policy, herein referred to as the Privacy Policy,
covers TicketLiquidator's treatment of personal or personally identifiable information,
herein referred to as Personal Information, that may be collected when User is on
the Site and when User uses TicketLiquidator services. This Privacy Policy does
not apply to the practices of companies or individuals that TicketLiquidator does
not own or exercise supervisory control over, or to third party advertisers on the
Site.
This Privacy Policy discloses the privacy practices for http://www.ticketliquidator.com.
It applies solely to information collected by this website. This Privacy Policy
will notify User of the following:
- What personally identifiable information is collected from User through the web
site, how it is used, and with whom it may be shared.
- What choices are available to User regarding the use of User data.
- The security procedures in place to protect the misuse of User information.
- How User can correct any inaccuracies in the information.
Information Collection, Use, and Sharing. We are the sole owners of the information
collected on this site. We only have access to or collect information that User
voluntarily gives us via email or other direct contact from User. We do not sell
or rent this information to anyone.
We will use User information to respond to User, regarding the reason User contacted
us. We will not share User information with any third party outside of our organization,
other than as necessary to fulfill User request, e.g. to ship an order. Unless User
ask us not to, we may contact User in the future to tell User about specials, new
products or services, or changes to this privacy policy.
TicketLiquidator will respond to a verified law enforcement or other governmental
department request or subpoena relating to a criminal investigation or alleged illegal
activity. In such events, TicketLiquidator will disclose information relevant to
the investigation such as name, city, state, zip code, telephone number, email address,
fraud complaints, and credit card information. TicketLiquidator reserves the right
to report to law enforcement agencies any activities that it believes, in good faith,
to be unlawful.
User Access to and Control Over Information. User can do the following, at
any time, by contacting us via the email address or phone number given on our website:
- Opt out of any future contact from us;
- See what data we have about User, if any;
- Change or correct any data we have about User;
- Have us delete any data we have about User; and
- Express any concern User has about our use of User data.
Security. We take precautions to protect User information. When User submits
sensitive information via the website, User information is protected both online
and offline.
Whenever we collect sensitive information (such as credit card data), that information
is encrypted and transmitted to us in a secure way. User can verify this by looking
for a closed lock icon at the bottom of User web browser, or looking for "https"
at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we
also protect User information offline. Only employees who need the information to
perform a specific job (for example, billing or customer service) are granted access
to personally identifiable information. The computers and servers in which we store
personally identifiable information are kept in a secure environment.
If User feels that we are not abiding by this Privacy Policy, User should contact
us immediately via telephone at 800 456 8499 or via email at CustomerSupport@TicketLiquidator.com.
Service and Advertising Emails. TicketLiquidator may send User several service
related emails to the email address given when placing an order. These include a
confirmation email with details of User's order, a pre-event email reminder about
the event to be attended, and a post-event email gathering feedback on the User's
experience. When User places an order, TicketLiquidator will also add User to our
weekly mailing list to be informed of upcoming events. User can opt out of these
emails at any time by notifying CustomerSupport@TicketLiquidator.com, or by entering
User's email address at
http://www.ticketliquidator.com/tix/unsubscribe.aspx.
Changes to Provisions. The foregoing rules and policies may be modified by
TicketLiquidator at any time with or without notice to User. If any provision of
it is found void or unenforceable, the remainder will remain valid and enforceable
according to its terms.