Top Customer Questions
The numerous sellers who list tickets through Ticket Liquidator are re-selling tickets to popular entertainment events. This means that they are also re-pricing the tickets concerned based on their perception of an event’s popularity. The prices of event tickets on our website will therefore by independent of the face value of the tickets concerned - usually greater in value.
The mark-up in ticket prices on the resale market is designed to cover the numerous expenses incurred by sellers to obtain hard-to-get event tickets. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs that allow for wide ticket access. Some ticket sellers even pay their own mark-up fee by buying tickets from other resellers rather than from direct ticketing sources.
The basic purpose of the resale market is to keep tickets on the market longer than they'd normally be available for purchase. The added markup in price is what prevents event tickets from being bought up too quickly and thus what keeps them accessible even a few weeks (or, indeed, hours) before the event. The sellers from whom customers purchase thus charge a convenience fee for accessing the tickets (rather like how Macy's or Stop-in-Shop marks up product prices by making it more convenient for people to access other company's shoes and other company's milk). It’s also true that event promoters often hold back large numbers of tickets from public sale and instead distribute or sell those tickets exclusively to connected groups - industry insiders, fan clubs, business partners, and so forth. Ticket-selling agencies pay good money to gain entry to such exclusive ticketing channels so that they can access special tickets and offer them to the public at large.
The overall idea of the secondary ticket market is to make ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible and by giving customers more options when it comes to buying event tickets.
Ticket deliveries vary extensively event-to-event, ticket-to-ticket, and seller-to-seller. Sellers will nevertheless ship your tickets as soon as they receive them in their office.
The reason ticket shipment isn’t guaranteed immediately after you place an order is because some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. These tickets then have to make their way to the ticket seller (or perhaps to the ticket seller through yet another supplier) before they are sent out to you.
The above realities mean that tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can always contact your ticket supplier directly if you have any questions or concerns about ticket delivery. (Ticket Liquidator doesn’t immediately possess shipping information for your tickets because we don't own any tickets ourselves. Nevertheless, please let us know if you have any problems contacting your seller.)
At Ticket Liquidator, we realize that many people are anxious about receiving their ticketsso we have done our best to create an email structure that keeps you well informed of your tickets’ delivery status.
Thus, you will receive an email…
- If your ticket shipment is delayed.
- When a FedEx tracking number is created for your order.
- When your tickets ship.
- When your tickets are delivered.
You can only access tickets the same day of an event if the tickets can be set up for local pickup, will call, or email. “Local pickup” means that you will pick up the tickets at a location local to the venue. “Will call” means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). “Email” means that the tickets will uploaded in PDF format to our secure system for you to download and print. Some ticket sellers even choose to send tickets via “courier” (very rare) or perhaps even ship the tickets (time permitting).
It is important to note that the availability of the aforementioned delivery methods is at the discretion of the seller supplying the tickets. Some sellers will notate either one or all of the three methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to “Near-Term Special Delivery” (aka: they can likely provide tickets using one of the three methods, but you will need to contact the seller in order to arrange delivery).
You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible near-term delivery method during checkout. This delivery method is similar to Local Pickup and means that you'll pick-up the tickets concerned no sooner than 2 hours before the event at an office within a few miles from the venue. Ticket orders placed with “Last Minute Pickup” as the delivery method will have the pick-up location published on your Ticket Liquidator receipt.
Ticket sellers don’t advertise seat numbers publicly for a variety of reasons:
- Privacy: Some sellers are season ticket holders, so revealing seat information would reveal their identity.
- Uncertainty: Some sellers simply may not know which seats they’re going to distribute to certain customers immediately after a purchase. These sellers may instead wait to distribute their ticket inventory based on what other people order from their listing. This is to ensure that as many people as possible are accommodated with consecutive and acceptable seating.
- Double-Ordering: There’s often a delay in sellers being able to remove ticket inventory from websites once a certain set of tickets is purchased. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time. This would prompt a large number of rejected orders and thus a large number of disappointed customers.
Questions About Delivery
Ticket Liquidator does indeed allow customers to input a shipping address for most ticket orders placed through our website. However, please note that key restrictions apply based on the ticket order total. These restrictions are advertised on the checkout page and so are openly visible to customers. It’s also true that sellers may request a signed authorization from you if they desire proof that you accept the alternate shipping plan. (This is annoying, yes, but it’s designed for everyone’s safety so as to cut down on credit card fraud. Sellers don’t want someone to steal your card, order tickets, and have them shipped to their own address.)
The alternate shipping policy (where relevant) is as follows:
- If the order is less than $750, the seller is expected to ship the tickets to the alternate shipping address (please let TL know if there are any problems here).
- If the order is between $750 and $5000, the seller can reject the ticket order due to the address issue or else accept it and ship the tickets to the shipping address.
- If the order is $5000 or greater, no alternate shipping address is allowed.
The actual decision of whether a signature is required for ticket shipments depends on the seller of the order concerned. Most sellers do indeed choose to include a signature requirement on ticket packages so as to ensure security for the buyer. (They essentially want to make sure that the right person is receiving the tickets and that the order is fulfilled properly.)
If the signature issue is problematic, customers could always try contacting their ticket seller to waive the requirement, or else:
- Pick up the tickets after-hours at the local facility mentioned by FedEx on the delivery door tag.
- Call FedEx and ask them to keep the tickets at your local facility for package pick-up at another time.
- Call FedEx and ask if they could deliver tickets at a time when it’s more likely someone will be there to receive them.
- Leave a note for FedEx delivery personnel to leave the tickets on the next delivery attempt (note: depends on the driver).
The event tickets listed on our websites are being sold by many different people (trusted companies and trusted individuals). This means that each seller possesses different capabilities and affinities when it comes to ticket access and delivery. Tickets can therefore only be picked up locally, left at will call, or emailed if that delivery option is either:
- stated on the listing notes explicitly (ie: you may see a seller note reading “Tickets available for email delivery”)
- advertised as a delivery option during checkout (eg: you may see “Email” included as a delivery method on the checkout page)
There are three main ways to access event tickets for US-based events if you’re an international customer:
- Order tickets and input a US-based shipping address: You should use this option if the event is more near-term in nature and you could potentially have the tickets shipped to a friend’s house in the US or even a hotel.
- Order tickets marked as being available for will call, email, local pickup (etc): Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.
- Order tickets and input your home address for shipment: You should use this option if the event concerned is a while away and the tickets will likely ship before you depart for your travels. Please note that you can always contact your ticket supplier directly to provide an alternate (US-based) address (if needed).
There could be two explanations:
- Your ticket seller may not have access to the electronic ticket file. Sellers may therefore be supplied with printed out e-tickets rather than actual electronic files. The only option for them in such cases is to ship e-tickets to end buyers via FedEx.
- Many ticket sellers prefer to ship e-tickets for security reasons: Emailed tickets are easy to re-print and thus duplicate/invalidate -- a major fraud concern. Ticket Liquidator already has measures in place to secure against this, but extra security never hurts. It’s also true that many sellers prefer the security measures associated with physical delivery: First, you can access a signature proving that the customer received the ticket package. Second, you can ensure against ticket duplication by printing tickets on special paper that cannot be copied without invalidating the bar code.
FedEx can't ship to PO Boxes, so if you have a PO box as your address…
- Your tickets will be shipped by the seller to Ticket Liquidator (in Connecticut). Your tickets will then be shipped out by us via USPS within a day or so. (Please note that this means you will get an email notice that you tickets have been delivered to CT. No need to freak out!)
- The seller will contact you (or you could contact the seller) for a physical shipping address that could be used for FedEx shipment.
- You could input a physical address during checkout as your shipping address rather than defaulting to a PO Box billing address.
There are three possible answers:
- The friends concerned have purchased the tickets from a primary ticket source that allows for more immediate access and thus quicker ticket delivery.
- Some ticket types within a given event tend to print later or sooner than other ticket types (eg: VIP tickets tend to print later than other ticket inventory).
- Different ticket sellers access tickets in different ways, at different times, through different sources. Some sellers buy tickets from other sellers rather than from the venue directly. Other sellers may ask venues to hold tickets until they can collect all their inventory. This means that tickets for an event are often available at different times.
In most cases, e-tickets marked as “Instant” will be available for you to download and print within minutes of placing your order. However, in order to protect against fraudulent purchases, some orders may require additional processing time. If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will be available for you to download within one (1) business day.
Questions About Tickets
Paperless Ticketing is a new technology that premiered in 2008, and it’s purpose is to secure ticket transactions against fraud by eliminating a paper-based ticket and only using electronic information to verify a purchaser’s identity. Customers using paperless tickets therefore require the original purchaser of the tickets concerned to have his/her credit card swiped at the venue in order to guarantee event entry. (The “original purchaser” of tickets in any ticket resale transaction would be the seller who owns the tickets, not you.)
Ticket sellers usually arrange paperless ticketing events in one of two ways:
- A representative from the seller’s office will meet you (and, likely, other customers, too) at the venue prior to the venue, wait in line with you, and have the company credit card scanned by venue personnel.
- The ticket-selling company will purchase the paperless tickets initially on a gift card (eg: VISA) and then mail this gift card to any subsequent ticket buyer. This buyer can then take the card (the original purchase card) with them to the venue and have it swiped by venue personnel.
Zone seating is a recent introduction in the secondary ticket market that borrows entertainment trends from Europe. The system requires that venues be geographically demarcated into various chunks according to some visual model. The chunks concerned are often dubbed “Zones” and randomly drawn and marked with varying creativity. (Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Event-goers are then given options to purchase seats based solely on their Zone location ( the seats could be located anywhere in the Zone rather than in a specific row). Please note, too, that Zone tickets are guaranteed to be seated together when up to 4 or 6 tickets are purchased from the listing (the ticket listing will clarify specifically the cut-off point).
The basic purpose behind Zone seating is to drive down ticket prices for customers and limit seating confusions. It’s also true that some sellers will list specific sections and rows for their tickets even if a given venue is zoned. The end result is to create a larger array of ticket options for customers that combines both specified event seating and cheaper generic alternatives.
Questions About Pricing and Fees
Customers who order through Ticket Liquidator pay:
- the ticket price
- a service fee (20% of the ticket price)
- a delivery fee (FedEx, usually) Occasionally, too, local taxes may apply, based on the location of the seller supplying the tickets.
A Few Other Questions . . .
Where can I park at the venue?
Do they allow alcohol at the venue?
Can I bring a camera to the event?
I have a young child. Does he/she need a ticket too?