Questions About Delivery

Why do you use FedEx Shipping?

The various sellers who list tickets on our website ship tickets via FedEx due to security and customer service concerns. Tickets, like money, are one-of-a-kind items that cannot be reprinted or replaced if lost in the mail. As a result, the speedy and secure delivery provided by FedEx ensures that your tickets will arrive promptly after they are shipped by the ticket seller. Similarly, the need for a signature at delivery guarantees that the tickets are actually received either by their intended recipient or by someone acting for them. If, by chance, a given set of tickets is shipped via USPS and later lost in the mail, the customer is left with a big bill, no tickets, and having to wade through USPS bureaucracy for a refund - not fun! So, to prevent this horror scenario, we require our ticket sellers to use a secure and dependable delivery method despite the steeper costs involved.



When will my tickets ship?

Good question! Everyone is anxious to get their tickets after they place an order for them through our website. Still, it’s infinitely wise to recall that tickets aren’t always available for immediate shipping. This is important to know because the very notion of "FedEx" tends to conjure up dreams of near-instantaneous ticket receival. In reality, though, tickets are often not even printed and/or distributed by event promoters until a few weeks prior to their event. At that point, they have to make their way to the ticket seller before they get sent out to you. The basic problem is that event promoters only plan on distributing tickets to the initial buyers of the product. They don’t plan extra time into their schedule for this buyer to ship the tickets out again to a secondary party (ie: you). As a result, ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Unfortunately, because we have no hand in printing tickets, this issue is out of our control and out of the seller's, too. Nevertheless, you can be assured that our ticket sellers will ship your tickets to you as soon as they receive them. Don’t forget, too, that you’re guaranteed to get your tickets before the event itself or you'll receive a complete refund of the order total!



How can I track my ticket package?

You can track your ticket package using the FedEx tracking number you’ll receive after you place an order through our website. Sometimes this number is auto-generated after you order and sometimes it’s generated only when your tickets ship out. Regardless, you’ll be receiving an email from FedEx with your tracking information in it somewhere down the line. You can then log onto www.fedex.com, input the info, and track the tickets to your content (woohoo!). Alternatively, you can access MyTicketTracker to retrieve the very same information and even more besides! Briefly, MyTicketTracker is a neat way to keep track of your order and its status vis-à-vis the ticket seller. You can find a link (and a personalized pin number) for your TicketTracker account here and in the order receipt we send you right after you place an order. From that point, you just log onto TicketTracker, input the pin number (iireplaceable, so don't lose it!), input your email address, and - voila! - you have access to your order information. At that time, you can view the FedEx shipping status of your order and other order-related information recorded by the seller. You’ll even be able to send the ticket seller of your order a direct email with a simple click of the mouse! How cool is that!? (Occasionally, though, it may come to pass that you do not receive a tracking number from FedEx concerning your tickets’ shipment. In those situations, you can attempt to contact the ticket seller of your order and ask them for the tracking number personally. However, in most cases, you will receive a tracking number directly and you won’t have to worry about that extra step.)



What should I do if I’m worried about my tickets’ delivery?

It’s not surprising that customers sometimes worry about the secure shipping of tickets prior to their arrival at the purchaser's destination. Tickets are expensive items and so it makes sense that people would want to ensure their constant security. However, at the same time, it also makes sense to make sure that you address shipping- and delivery-related questions to people who can answer them! This is key because many customers try to contact TicketLiquidator with concerns regarding their tickets' delivery. However, we can provide only limited information about shipping issues because we are not involved in the shipping process. Remember, TicketLiquidator is simply a nationwide network through which licensed companies resell tickets to events. As such, we do not charge your card, nor own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual ticket seller who owns the tickets and ships them to the buyer (ie: you). Consequently, it's unlikely that we'll be able to help if you call us with questions about when your tickets will ship or when they'll be delivered. It’s not that we don’t want to assist you (in fact, we’d love to!), but simply that the ticket seller is the only one with the information. As a result, it's important to remember that shipping and delivery questions should be directed towards the actual ticket seller of your order. (However, the intermediary status of TicketLiquidator doesn’t mean you shouldn’t contact us at all during the order process. Our job at TicketLiquidator is to monitor your ticket transaction and to ensure you the very best of service. Therefore, we want to know if you can’t reach the seller or if the seller don't, won't, or can't resolve an issue for you. In short, the seller should be the first point of contact when order issues arise - not the only one.)



Can I order tickets the same day of an event and, if so, how?

You bet we can! In fact, the secondary ticket market specializes in getting tickets to customers at the last minute. But please bear in mind that this can only be done within certain set rules. Specifically, you can only access tickets the same day of an event if they can be set up for local pickup, will call, or email. “Local pickup” means that you will pick up the tickets at a location specified by the seller up to (roughly) 30 minutes away from the venue. “Will call” means you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). “Email” simply means the tickets will be e-mailed to you at the seller’s discretion. Occasionally, our ticket sellers may send tickets to you via “courier,” too, but this option is a rarity.

That being said, it is important to note that the availability of these “delivery” methods is at the discretion of the individual ticket seller. Some of our ticket sellers will be friendly and notate either one or all of the three methods explicitly on the day of an event. So, while examining tickets, you might see “local pickup,” “will call available,” and/or “can be emailed” displayed prominently. Other sellers just leave their notes blank: this means that they can likely still get you tickets using one of the three methods, but you won’t know which one until you speak with them after placing the order. So, frankly, if you’re nervous about everything and rushing for time, it’s probably best to go with a ticket seller who lists explicitly how he or she can get you the tickets. (Please note, too, that email, will call, and local pickup are only assumed to be unlisted delivery options if you're checking out tickets for an event on the same day as the event itself.)

Proceeding from there, if you decide to request a same-day order for tickets, you will need to select the Near Term Delivery option for $15.00. This is the flat fee charged by ticket sellers for getting tickets to you at the last, save for very rare circumstances. Occasionally, indeed, some ticket sellers might be generous and offer a $5 option for tickets to be emailed. However, failing that, the $15 fee applies and the $15 fee is what you should automatically expect when you load the checkout page. In that regard, it really doesn’t matter whether you choose will call, local pickup, or email as your delivery option - the fee stays. From there, you will then place your order and the information will be sent immediately to the ticket seller. At that point, you should then call the ticket seller directly to find out (or verify) how you’re going to get the tickets (doesn't hurt!). True, you could wait by the phone to hear from them, but it’s probably easier to call them directly and cut out the middleman. That way you don’t end up waiting and worrying and you can get assurances about your tickets sooner rather than later. (Note: The phone number of the seller can be found in the order receipt we send immediately after you place your order. You can also find the information on the post-order webpage that emerges once you request a ticket order.)

After all that, you should be able to arrange getting your tickets from the ticket seller and get into the event -- woohoo! Of course, it’s worth mentioning that same-day delivery includes a higher-than-average likelihood that the ticket seller can’t fulfill your ticket order for some reason. Unfortunately, that’s an inherent risk about ordering tickets so close to an event when demand is extremely high and ticket sellers are extremely busy. So be sure to give your seller sometime to confirm the order (they’re busy people!) and be sure to be aware of your own time limitations when you place an order. It’s best not to assume what the ticket seller doesn’t explicitly promise in order to protect yourself against unforeseen glitches and misunderstandings. So, for example, it's probably unwise to order emailable tickets if you'll be on the road an hour after ordering and thus won't have access to a printer. Yes, you might assume the ticket seller could get you the tickets before you leave (maybe they can!), but that assumption you made is just that -- an assumption. Bottom line: we simply recommend that you be careful what you're ordering and that you do your best to ensure that it fits comfortably with your traveling/event-entry plans.



Can tickets be shipped to PO Boxes?

Yes, indeed, they can! Many customers are worried about this issue because we require our sellers to ship via FedEx and FedEx doesn’t ship to PO Boxes. But, don’t worry, because we’ve created a system that allows us and them to overcome such annoying little hurdles. Specifically, if your billing address is a PO Box, your tickets will first be shipped by the seller to our offices in Connecticut. At that point, we will then ship the tickets directly to your PO Box using USPS Express Shipping. (So don't get freaked out if you get a FedEx tracking number, track the tickets, and find they've been delivered to the "wrong address" in Vernon, Connecticut!) Sadly, though, this whole process causes PO Box shipping to take longer than the average FedEx Standard (2-3-business-day) shipping process. Usually, indeed, PO Box Shipping takes an average of 5 business days and thus can present problems for near-term orders (eg: 3 days before the event). In those situations, a popular option for customers is to go ahead, place an order on our website, and then contact the ticket seller directly after their information is revealed. From there on, you can explain your situation (“I have a PO Box and need the tickets soon!!”) and they can try to accommodate you accordingly (perhaps by shipping via USPS to you rather than via FedEx to us?). Either way, though, you won’t be charged (or you’ll be refunded in full) if the ticket seller can’t get the tickets to your PO Box in time for the event.



Can tickets be shipped to an address other than the billing address?

Nope! Sorry. Unfortunately, we require our sellers to ship tickets to the billing address associated with the credit card used for purchase. We apologize for this annoyance, but it is an essential tool for limiting the widespread scourge of credit card fraud. We take fraud very, very seriously here at TicketLiquidator and we are always and forever on guard against its spread. Therefore, while the billing address issue is undoubtedly annoying for many customers, trust us, it’s very, very much worth it!

Nevertheless, we do indeed realize that the billing-shipping address match-up may complicate matters for some excited event-goers who (ahem) work for a living. Indeed, unlike Congress, many people (like us!) are at work during normal FedEx delivery hours and/or may not have someone present to sign for their tickets at the scheduled time of delivery. Unfortunately, this real-world annoyance has the frustrating potential to make getting tickets a little more complicated than it has to be (!). Still, the good news is that there are a number of solutions to the FedEx delivery issue:

First, you could always pick-up your tickets after the fact at the local FedEx facility specified on the door tag left by the deliveryman/woman.

Second, you could always contact FedEx directly and request that they try to deliver the tickets at a time when you will be home to receive them.

Third, you may have the option of signing the door tag left behind by FedEx and thus giving the deliveryman (or woman) permission to leave the ticket package outside your door. (However, for this last option, it’s wise to remember that tickets are irreplaceable, one-of-a-kind items and that signing the door tag means that you’ve signed away a piece of your delivery security.)



Can tickets be shipped overseas?

Hmmmm… That depends… We certainly can guarantee that every ticket on our website can be mailed to anyone within the entire United States. However, international shipping ability can vary drammatically and haphazardly from ticket seller to ticket seller. Frankly, some ticket-selling companies can ship to Nepal and others can barely reach Canada without getting a flat tire. Therefore, the best gauge for International Shipping options is to look at the shipping options available on the checkout page. Basically, if a given country is listed as a possible delivery option, the ticket seller that can ship tickets there without a problem. If, however, you don’t see a particular country listed, you’re likely out of luck and you'll have to arrange an alternate delivery location or vacate the order. But don't worry: just pick yourself up, dust yourself off, search some other ticket groupings on our website, and, chances are, you’ll find a ticket seller who can mail your tickets even to the inner recesses of Cuzco.



Can I combine shipping on multiple orders?

Alas, no. At least… you normally can’t. This is because the tickets on our website are listed by different ticket-selling companies scattered throughout the country. As a result, it’s likely that multiple ticket orders will be shipped from different locations by different people at different times. Unfortunately, this makes combining shipping charges impossible because separate shipping charges will be incurred in order to ship out your tickets. Nevertheless, if you happen to place multiple orders and they all end up coming from the same seller, you are free to contact the seller concerned and request that the separate shipping charges be combined into one. However, it’s important to remember that the decision to combine multiple ticket shipments is solely at the discretion of the ticket seller and far from guaranteed. Besides, you won’t know if the various sellers of your ticket orders are the same company until after your orders are placed and the sellers’ information is revealed. As a result, it's best to assume that the multiple delivery fees will stand and to plan this worst-case scenario as comfortably as possible into your overall budget.



I don’t like my shipping fee... Can I get it refunded?

Usually not (sorry!)… The vast majority of the ticket orders through our website are shipped out via FedEx to their intended recipients. Our ticket sellers prefer this method because it maximizes security for the ticket transfer by ensuring signature-at-delivery and speedy shipping. As a result, our hi-tech system sometimes defaults to a base assumption of FedEx shipping for almost all ticket orders. Occasionally, this default mechanism can result in shipping fees that may seem excessive when it comes to e-mailing tickets or picking them up (eg: $15 for email!?). In those situations, it’s best that you contact your ticket seller directly to ask after a possible refund of the shipping charge. Remember, the ticket sellers are the ones who charge your card and own, price, and ship out your ticket order. Consequently, they are the responsible party should you be interested in a shipping fee refund of some sort. However, it's also important to note that our ticket sellers are not contractually obliged to issue you any delivery-related compensation. Therefore, you should not accept a seemingly high delivery fee in the expectation that some or all of it will later be discarded. Instead, it's wise to assume that the order total you pay on the checkout page is the order total you will retain through the end of the ticket order.

On this issue, it doesn't hurt to point out that many ticket sellers don't like to refund delivery fees because the fees themselves are not as excessive as the customer believes. In fact, many of the delivery methods that customers identify as "cost-free" (and thus inappropriate for fee-paying) actually end up costing the seller money. Thus, customers wonder why they should pay a $15 fee when they have to travel X number of miles to pick up their tickets at the venue or a nearby locale. Answer: Ticket sellers likely have to travel, too, and need to pay an employee for his or her time to get gas, drive to the pickup location, and meet you and/or deposit the tickets. Similarly, customers wonder why they should pay a $15 fee for emailed tickets when email is seemingly an expenses-free method of ticket delivery. Answer: Ticket sellers are often charged an access fee by primary ticket sellers regardless of ticket emailability and so charge you a delivery fee to recoup the monetary loss from the initial sale.

Nevertheless, despite such realities, there are indeed cases where ticket sellers are willing to oblige concerned customers and issue some kind of refund for system-generated delivery fees. Once again, though, the willingness level of this obligation varies drastically from situation-to-situation and seller-to-seller and thus cannot be considered a systematic norm.

Questions About Tickets

Why is the name on my ticket someone else’s?

A common question! The name on your ticket is someone else’s because you've purchased tickets that have been resold by the initial buyer. So the name of that first buyer (or of a representative from the buying company) is the one you’ll find displayed on the tickets you purchased. But, don’t worry, because this little detail won’t prevent you from securing access to the event that you paid to see. Simply present the tickets as you would if they had your name on them and you will be allowed into the venue without a hitch. Oddly enough, in this security-conscious age of ours, all that matters for event entry is the Almighty Barcode!



I received tickets in a section and/or row I didn’t order… what’s up?

Hmmmm.... It sounds like you received what the ticketing industry calls “alternate tickets.” Typically, customers receive alternate tickets when the ticket seller of their order no longer possesses the exact tickets a customer purchased. This sometimes happens when two or more people order the same ticket group simultaneously over the internet. (Remember, the numerous sellers who list tickets on our website are listing those same tickets on tons of other websites as well!) As a result, the ticket seller is left with two orders and an insufficient number of tickets with which to fill them. In that situation, the person whose order came through first normally gets the tickets (first come, first serve!). At that point, our sellers search their inventory for alternate tickets with which to supply the remaining customer and assure him or her entrance to the event. Importantly, these new tickets are only acceptable if they are 1) provided at no additional cost and 2) of equal or greater value vis-a-vis the initial ticket order. With some luck, the ticket seller will find alternate tickets that meet the aforesaid guidelines and you'll be all set to attend the event as planned!Essentially, therefore, the major goal with alternate tickets is to prevent the ticket seller from having to cancel a customer's order and thus leave the customer in the lurch. This unpleasant development would simply force the customer into buying new event tickets after prices have likely risen due to increased seating scarcity. Consequently, when alternate ticket situations arise, the vast majority of our customers are pleased with the alternates they receive (most are upgrades!) and the issue ends there. Occasionally, though, there are cases when customers are displeased with their alternate tickets vis-a-vis the original ticket group that they ordered. When that happens, customers should contact the ticket seller of their order directly and give them a chance to rectify the situation. Perhaps the seller could access more agreeable tickets to the event (if the event hasn't occurred) or offer some sort of compensation (if the event has passed). Regardless, it's best to give the ticket seller a chance to put things right before rushing to contact TicketLiquidator for further action. Nevertheless, we are always here to address any further questions and to attempt a renewed rectification if the ticket seller's response is deemed insufficient.



Are the tickets sold through your website real tickets to actual events?

Guaranteed! We’ve been in business since 2002 and we’d hardly be one of the most popular ticket resale websites in the country today if we sold phony tickets! So, yes, all the tickets sold through us are guaranteed to be real tickets to actual events. Our reputation depends on our transparency and our reliability in this crucial regard. Nevertheless, you’ve probably heard various horror stories floating around cyberspace about resold tickets turning out to be invalid at the event's venue. Indeed, that nightmare scenario is the fear of every ticket-buyer and something that we’re very conscious of here at TicketLiquidator. Occasionally, yes, it's true, tickets can be invalidated when they are overprinted by over-eager event promoters or oversold by ovr-eager venue personnel. These uncommon mistakes happen with airlines now and then and so it isn’t particularly surprising that they happen with entertainment events, too. Despite this, the fact remains that ticket invalidity is a very, very rare thing and a rarity to which we at TicketLiquidator react swiftly and efficiently. Specifically, if one of our ticket sellers sells you invalid tickets, you will be assured a complete refund from them covering the total cost of the ticket price - guaranteed. (Please note that this issue is a clear point of differentiation from those competitors of ours who do not include shipping charges in the refund total.) Not only that, but we’ll offer you additional compensation to offset your ticketing woes and also take action to penalize the ticket seller who provided your tickets. Either way, you can rest assured that we at TicketLiquidator will make sure you are taken care of and that irresponsible ticketing goes fully punished.



What happens if I order the wrong tickets?

Unfortunately, nothing. It is a basic standard in both primary and secondary ticket markets that all ticket sales are final and cannot be cancelled. This is because tickets are irreplaceable items whose value rises and falls as an event nears in time or changes in popularity. Indeed, tickets completely lose whatever value they ever had the minute their event passes and they are no longer usable for entry. As a result, event tickets are ticking time bombs that ticket sellers want to get rid of as quickly as possible before their value expires into thin air. For that reason, the ticketing industry has collectively agreed that all sales are final and that no refunds, exchanges, or order cancellations are allowed. Consequently, there's really little or nothing that can be done for you should you accidentally roder the wrong tickets off of our website. The best bet would be to contact the ticket seller of your order to see if they’d be willing to exchange the bad tickets for more agreeable ones . However, the decision to pursue this ticket switch is solely at the discretion of the ticket seller and cannot be guaranteed or presumed. Still, failing that, you could always try to resell the unwanted tickets yourself via TicketLiquidator! and get into the broker business! But it's only fair to mention that our security policies dictate you can only post tickets for sale if the event itself is over 7 days away. (We need enough time for you to send the tickets to us so we can inspect them first before sending them out to the customer.) Overall, therefore, it’s just best that everyone concerned is careful about what they're ordering and when they're ordering it when looking at tickets online. Bottom line: be sure to review all order information before you hit that awe-inspiring “Place Order” button, because, once it's clicked, it’s clicked!



What happens if I receive the wrong tickets from the seller?

Wrong tickets? Oh, no! But wait... Tostart with, you should check to make sure that the tickets you received couldn’t be considered alternate tickets. In that case, you didn’t receive the “wrong” tickets, per se, but just different ones meant to be replacements for your original order. However, if your ticket is for a different event at a different time, it's fair to assume that they’re pretty much wrong and that the alternate idea doesn't apply! Now, if that happens (very rare!), you should contact the ticket seller of your order as soon as possible and let them know about the mistake they made. Remember, they’re the ones who charged your card and owned, priced, and shipped the tickets out to you. Therefore, it’s best to give them a chance to solve the ticket problem before calling up TicketLiquidator Customer Support. Besides, the ticket seller is the one with the resources and the inventory most likely capable of solving the problem concerned. (Here's a thought: perhaps the seller would be able to ship out the correct tickets before the event occurs and thus save the situation.) However, if, instead, you contact us first, it's possible that the crucial time spent getting a middleman involved might delay the seller's response to your problem. As a result, a crucial opportunity to solve the ticket situation could be lost and the options for rectification dwindle in scope. For that reason, it's best to contact your ticket seller first in such circumstances and then contact us if a positive solution isn't found. Either way, we’ll all work through the process and make sure you’re well compensated for the inconvenience and disappointment of the mess-up.



Help! I lost my tickets! Can I get new ones?

Oh, no! You lost your tickets? We’re sorry, but we’re afraid there’s nothing that we can do directly for you. Tickets are irreplaceable, one-of-a-kind items that cannot be reprinted once distributed to their buyers. This may seem annoying but its purpose is to prevent rampant double-booking and ticket fraud. As a result, tickets, like dollar bills, cannot be reprinted if they’re lost somewhere on the road or accidentally thrown away. Added to that, we at TicketLiquidator are simply a network through which licensed companies resell tickets to events. As such, we do not have the ability to print tickets again if they’re misplaced or destroyed. The only thing we can recommend is that you try to contact your ticket seller directly for aid. Perhaps they could access new tickets for you based on the original access method provided by the primary seller. Failing that, though, we’re sorry to say that tickets are generally incapable of duplication and so there's nothing that can be done. As a result, therefore, it's important that everyone does his or her best to keep good tabs on the tickets they purchase!



Can you place some tickets on hold for me?

Sorry. No. The tickets listed on our website are actually owned and shipped by hundreds of different licensed sellers. We don’t possess the tickets and so we can’t hold them for you while you think upon an order. Only the sellers can do that and their information is not revealed until after an order is placed. Besides, it’s unlikely that the seller themselves would agree to hold a given set of tickets. Remember, event tickets are price-fluctuating items that have a time limit on their value. Simply put, once an event is over with, the tickets for it are useless and thus without worth. Due to this fact, ticket sellers don’t want to “hold” tickets for someone who may not end up ordering them. Doing so means they could miss out on a sale and thus a crucial opportunity to sell, sell, sell. As a result, the only real way to “hold” tickets on TicketLiquidator is to buy them.



Do you guys and gals at TicketLiquidator buy tickets?

Nope! Sorry about that. We are only a marketplace (like Ebay!) through which people can resell tickets. We don’t actually have any ticket inventory ourselves and so we don’t transact directly in tickets. Instead, our job is to facilitate your ticket transaction and then monitor it for you afterwards. In short, we’re not directly involved in the nitty-gritty buying-and-selling business ourselves.



Ok.... But can I sell my tickets on your online exchange?

Of course you can! We’d be more than happy to have you as part of our consumer community of ticket sellers! Just remember that security policies dictate you can only do this if the event itself is over 7 days away. (We need enough time for you to send the tickets to us so we can inspect them before sending them to the customer.) Barring that, all you have to do is sign up, follow the instructions, and post your tickets for sale online -- easy! You can start here!

Questions About Ticket Listings

Are the seats listed on your website side-by-side?

In most cases, yes! All seats are guaranteed to be together unless explicitly stated otherwise in the ticket notes. We require the numerous sellers who list tickets on our website to adhere rigorously to this standard. This is to help you make an informed purchase decision that keeps you next to friends and family. Please note, however, that tickets listed as possibly being in multiple sections and/or rows (eg: “Sections 101, Rows 12-10” rather than “Section 101, Row 10”) are not guaranteed to be together. This is because the wide number of possible seating options in multiple row and/or section listings makes it impossible for the ticket seller to guarantee you a certain kind of seat or a certain seat placement. However, don’t fear, because this rule does not apply for Category seating (eg: Section: ORCHESTRA) or Zone seating (eg: Section: ZONE A) wherein all seats are indeed guaranteed to be together unless explicitly stated otherwise.



Why aren’t their seat numbers on your ticket listings?

Good question. We could answer this simply by saying that our ticket sellers choose not to list seats number on their ticket listings. But then that begs the painfully obvious question “Why don’t ticket sellers choose to do so?” Basically, our ticket sellers don’t list seat numbers in order to prevent the online scourge of double-booking. E-commerce is instantaneous and often results in multiple people ordering the very same tickets at the very same time. This double ordering means that some poor customer will have his or her ticket order rejected (sniffle) because the actual seats are no longer available. As a result, the customer is thrown back to square one and now has to re-buy tickets after prices have likely increased due to growing ticket scarcity. So, to prevent this depressing situation, our ticket sellers give themselves some inventory leeway by mostly listing tickets in general sections and rows. Consequently, the sad likelihood that customers will order the very same tickets at the very same time is lessened and thus fewer and fewer people are disappointed - a general win all-around! In short, therefore, by “unspecifying” tickets (if you will), our ticket sellers allow for smoother, quicker, more guaranteed transactions for all our customers.



What does it mean if a seat is labeled as “aisle seat?”

Careful! “Aisle seats” mean that a given selection of seats are either on or near (take note) the aisle. The “or near” part is necessitated by some basic facts dealing with geography and physics. Simply put, if you have four seats in a row, than only one of those seats will be on the aisle. But, because the other seats are so close, they’re considered “Aisle Seats” by default. Please note, too, that many ticket sellers will be put notes on ticket listings regarding aisle seats. So be sure to pay attention to these when you go through the various seating options available. It’s a good rule to take ticket notes explicitly rather than just assume what the seller means.



How do I know if a given set of seats are partial/obstructed view?

Because our sellers will tell you! Only ticket groups specifically marked “partial view” or “obstructed view” are visually blocked. Our ticket sellers are required to list this fact explicitly when they list tickets on our website. This is to ensure that you don’t end up isolated somewhere behind a large and unsightly pillar. Please also bear in mind that the decision of whether a given seat is visually blocked comes from the venue, not us. They are the ones who label certain seats as visually compromised by printing such on the tickets themselves. Therefore, the “partial” or “obstructed” distinction in regards to event seating is the venue’s responsibility rather than ours. Of course, this is just as well, because we at TicketLiquidator don’t know all the venues with any great intimacy. So, if left solely to us, “partial” or “obstructed” labeling would be the blind leading the blind! However, the fact that the venues define “partial” or “obstructed” seats means that they are the final reference on the subject. As a result, TicketLiquidator is not responsible if a customer believes a seat is obstructed but the venue doesn’t label it as such.



Why can’t I purchase a certain quantity of tickets?

A common question… To start with, it’s wise to remember that the tickets on our website are listed by various licensed ticket sellers. All these sellers have different ticket inventories and therefore different seating options for you to choose from. Due to this fact, it's not uncommon for our ticket sellers to have only a limited number of seats in a given section and/or row. This real-world limitation is subsequently reflected in the quantity options that the individual sellers allow for ticket purchasing. Added to that, most ticket sellers hate to sell tickets in such a way that they end up with one solitary ticket left over. After all, entertainment is a social phenomenon that people often attend in groups and thus, at the very least, in pairs. Therefore, single tickets are very hard to sell and thus oftentimes result in profit losses for ticket resellers. As a result, these sellers like to resell tickets in groups (eg: 1-5) or, even better, in even pairs (eg: 2-4). Thankfully, though, there are always sellers out there with 3 tickets or even 1 ticket to spare. So keep looking and you’re bound to find some ticket listing that meets your needs!



What is all this stuff about Zone and/or Category seating?

Zone and Category seating are recent introductions in the secondary ticket market that borrow entertainment trends from Europe. Both of the seating types are quite similar in their overall nature but a little different in their labeling. In both cases, people are not given endless lists of tickets in specific sections and rows. Instead, the venue itself is chopped geographically into various chunks according to some visual model. In Category Seating, these chunks are common-sensical locales, such as Orchestra, Mezzanine, Loge, etc. In Zone Seating, these chunks are more randomly drawn and marked with varying creativity. Thus, Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization. People are then given options to purchase seats solely based on their Zone and/or Category rather than more specific characteristics. This means that tickets listed as being in Section: Zone A or Section: Mezzanine could be located anywhere in the venue area marked as being in that Zone or in the Mezzanine. Thankfully, though, this vast expanse of seating doesn’t affect the fact that the tickets you purchase are still guaranteed to be together unless explicitly stated otherwise. (Chances are, too, if you like football, soccer, baseball, or any other such sporting events, you won’t have to deal with Category or Zone seating to any great degree. This is because both seating types are primarily associated with theatrical events and thus are most often found affecting customers who are going to plays, ballets, and/or occasional concerts.)



How do flash tickets work?

Flash ticketing is a new technology that is used as an occasional means for ticket distribution by event promoters. Generally, though, it is not the most popular method around and therefore basically rare in usage. Specifically, in flash ticketing, an event-goer has to go to the venue on the day/night of the show/game and swipe the credit card used for the ticket purchase at a venue kiosk. This kiosk will then print out a ticket receipt that the event-goer can present to the venue personnel to be guaranteed entry to the event and (hopefully) an all-around great time. Fortunately, vis-a-vis ticket resale, flash ticketing does not result in any additional complications for customers who want to access an event using tickets from a secondary ticket seller. Basically, in that case, the actual ticket seller of an order will mail you a (eg) Visa gift card that can be used in the venue kiosk and that inherently contains the purchase information of the initial buyer (in short, the ticket selling company). You will then take this gift card to the venue, swipe it in the aforesaid kiosk, retrieve your tickets, present them to the venue personnel, and - voila! - you’re all set. (Please remember, though, that the "credit card" you receive in the mail is only relevant for event entrance and (alas) cannot be used to fund an all-expenses-paid trip to Maui.)



How do paperless tickets work?

Paperless Ticketing is a new technology premiered in 2008 whose purpose is to secure ticket transactions against fraud by eliminating a paper-based ticket and only using electronic information to verify a purchaser’s identity. Consequently, entering a venue using paperless tickets requires the original purchaser of the tickets concerned to present his/her photo ID and have his/her credit card swiped at the venue. Once again, the idea behind this additional catch is to ensure that the person who enters the venue (or escorts others to the venue) is the person who actually bought the tickets. Naturally, this procedure is a little more complicated when you’re dealing with the ticket resale market and when the tickets purchased are actually intended not to be for the personal enjoyment of the purchaser (as with ticket sellers).

That being said, the question remains how paperless ticketing works for customers of the ticket resale market. Simply put, paperless tickets mean that a representative from the actual seller of a ticket order (the initial buyer) must accompany you to the venue itself in order for you to enter. Consequently, you'll notice on our web listings for paperless ticket events that most sellers explicitly state they will literally walk you into the theater/stadium the night of the show. Examples of this in action include such blurbs as "Pick Up Ticket Night of Show” or "Paperless Tickets - I will be attending this show and will escort you into the venue." Either way, you’ll purchase the tickets and then call the ticket seller to arrange a good meet-up time near the start-time of the show/game and at the venue where it’s taking place. (Keep in mind that the seller will likely be meeting other people, too, so you won’t be alone.) From there on in, you’ll go to the venue at the appointed time, meet the seller’s rep, and they’ll take it from there.

Nevertheless, despite the confusion, customers needn’t fear buying paperless tickets through TicketLiquidator. Overall, the process is not particularly complicated and does come with some perks: First, you won’t have to worry about FedEx ticket delivery and missing the deliveryman (a major pain!). Second, you won’t have to worry about misplacing tickets, because you won’t receive any. Third, you won’t have to rush around to get the tickets as in local pickup situations. Instead, you’ll go to the venue, meet the seller's representative, and get into the event - simple! Remember, too, that paperless ticketing means you won’t get any physical tickets or receipts in the mail at all. The entire process is electronic and thus lacking a physical ticket is not suggestive of a problem situation. (Of course, if you desire an order receipt, you can always ask your ticket seller for one directly.)



How should I interpret notes on ticket listings?

Explicitly! Very important! Basically, unlike resold tickets, notes on ticket listings should always, always be taken at their face value (pun intended!). In particular, indeed, it's important for customers not to read what they want to read into the notes themselves. This can cause confusion and disappointment down the line for ticket purchasers eager for a quick buy. Thus, perhaps the notes on a given ticket group state simply “lower level, side of stage.” First, it’s definite that the ticket seller is telling you that the tickets are “lower level.” But remember that lower level doesn’t mean “on the Floor” or “in the lowest bleacher section.” Usually, “lower level” means that the tickets are on a lower section area in the venue. You'll require an examination of the venue map to ascertain which section area in particular. Second, “side of stage” means that the tickets are off to the side of the stage -- nothing more. It doesn’t necessarily mean that the tickets themselves are “close to” or “next to” the stage. That's the kind of information you're more likely to find from the actual section and/or row of the ticket listing. Then, of course, there are those situations when something isn't mentioned on the ticket notes for a given listing. In those situations, you should always default to the assumption that that "something" simply doesn't exist. So, if you don’t see “can email” stated frankly on a ticket listing, you shouldn't plan on having the tickets emailed!

…Not that we mean to scare you off! You’ll be fine as long as you look at all the information you are given when it comes to a ticket purchase. Just be sure to check the section, the row, the venue map, the delivery options, and how they all fit together. Naturally, you are also free to call us at 866-856-6228 if you have any seating concerns or questions about certain ticket notes. We’re here to help and we’re more than willing to help walk you through a purchase!

Questions About Prices, Fees, and Refunds

Why is the price on my tickets different from the price I paid for them?

Okay, this may take some explaining…

To begin with, we at TicketLiquidator are simply a nationwide network through which licensed companies resell tickets to events. As such, we do not charge your card, nor own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of individual ticket sellers who resell tickets through us. Typically, these sellers resell their tickets for whatever they think people are willing to pay. As a result, the prices of tickets sold through our website are usually either above or below their face value. Please note, too, that there is no standard or traditional mark-up when it comes to the re-pricing of secondray market tickets. Sometimes ticket mark-ups can be small, other times large, and other times nonexistent. (In fact, one study by the Forrester Research group found that some 40% of resold concert tickets were sold at or below face value.)

That being said, we understand that many customers are frustrated by paying above face value for their tickets (understandable!). However, it’s wise to reiterate that there are a large number of cases in which supply and demand dictate that tickets end up selling below rather than above their face value. In other cases, it is wise to bear in mind that the mark-up in ticket prices on the resale market is often designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets. Remember, to access tickets, ticket sellers typically pay face value plus additional fees (think Ticketmaster convenience charges). At other times, these sellers actually access tickets from other resellers rather than directly from the primary market. As a result, they end up paying an added mark-up fee that isn’t reflected directly in the face value pricing.

Either way, due to ticket brokers, we are all able to access tickets to events that would normally be sold out and to do so on a convenient schedule that doesn’t require us to wait by the phone (or in an endless line) the minute tickets go on sale at 12:00AM on Ticketmaster nine months before the event!



Why do you charge a service fee and how much is it?

Ah, yes! The service fee. Many people don’t understand why secondary market ticket websites charge a service fee. In reality, though, the service fee is an integral part of the entire ticket transaction. Remember, the price mark-up of tickets primarily goes to the actual ticket seller concerned. So, without the service fee, TicketLiquidator wouldn’t exist and you wouldn’t be reading this right now! Therefore, to fund our operations, we charge an 18.5% service fee on the total ticket price for all orders. This fee is an industry standard (actually, every transaction in life has a service fee) and it's also lower than most of our competitors'. In its specifics, the service fee pays for the technological system that connects you with the ticket seller, the call center and e-mail customer support that aid your purchase experience, the maintenance of the TicketLiquidator website, and the security apparatus designed to protect your online privacy and ensure credit card authenticity… Phew! (Please, note, too, that the service fee is too important to be waved or disregarded for any orders.)



Why are similar tickets different prices?

A very good question! Recall, the tickets listed on our website are being sold by different licensed sellers throughout the country. Recall, too, that these sellers price their tickets at whatever they think people are willing to pay. One seller may list tickets at $50 a piece and another may list tickets in the same location at $35 a piece. You see those Floor A seats for $78 and then those other ones there for $90? Actually, they’re the same tickets, but one seller is just charging more for them earlier on. So, by all means, go and grab the cheaper of the tickets and get a good deal while it’s available! The more expensive tickets are basically there for people who buy tickets closer to the event. The sellers know those tickets will likely remain unbought for a long while due to their high price. But, in time, when the cheaper tickets are gone, those more expensive ones will be the only ones available. Basically, therefore, the seller is taking a gamble that higher prices will pay big money in the long term. But, hey, that’s no reason why you shouldn’t go for the cheaper options long before then!



Do prices go down/up as the event gets closer?

Interesting question… Unfortunately, we cannot say for sure whether prices will rise or fall before an event. After all, we at TicketLiquidator are simply a network through which licensed companies resell tickets to events. As a result, the ultimate decision of whether or not to lower prices varies from seller to seller. In this regard, ticket sellers often base their pricing decisions on the event itself and its level of popularity. A popular event will likely see an increase in price as the event nears and tickets grow scare. A less popular event will likely see the opposite pattern taking effect (to the chagrin of the sellers!). Basically, therefore, it’s impossible to say for sure how ticket pricing will rise or fall on our website. The best advice is just to stay on top of things by checking back frequently and taking mental notes. Failing that, it’s usually best to order those tickets you're looking at sooner rather than later. This helps to prevent sudden price escalation and to ensure swift delivery and accuracy in your order.



Are your prices/fees negotiable?

Sorry, but no. None of our prices and fees are negotiable. Remember, we at TicketLiquidator are simply a network through which licensed companies resell tickets to events. As a result, we work in tandem with a large number of different companies and individual ticket resellers. Due to this fact, we aren’t in the position to make unilateral decisions regarding prices and/or fees. Indeed, the vast majority of these are shared among many different actors rather than just one all-encompassing entity. Therefore, a change or alteration in one fee will negatively and immediately affect our partners and their profit margins.



Can I use a discount code on your website?

Be our guest! But please note that any discount code you use has to be valid and registered with TicketLiquidator. There are some less-than-truthful websites out there that claim they offer you “TicketLiquidator” discount codes. But sometimes this is just marketing balderdash and there is no such code in existence. So please be mindful of that fact when you enter an alleged discount code at checkout. No discount code advertised blanketly online will be relevant for TicketLiquidator purposes. Instead, you’ll only find valid discount codes via email or via our Twitter and Facebook pages. (Yet another good reason for making TicketLiquidator your “friend” and keeping in touch!) Still, if you do have a discount code and it doesn’t work, then what should you do? In that case, you’d give us a call and we can try to make it work for you. We’ll know if the discount code is valid or not and, if so, we’ll process it manually for you!



Can I get a refund?

Um… That depends… Our ticket sellers will refund customers in a few rare circumstances where our guarantees are violated. But, in most cases, all sales are final and ticket prices cannot be refunded as a rule. Please also bear in mind that it’s the actual ticket seller of an order who handles the refunding process. They are the ones who charge all customers’ cards and thus they handle the monetary aspects of orders.

Questions About Other Issues

Did my order go through?

Well, let’s see… To start with, it’s wise to recall that the actual ticket seller must confirm an order before it is deemed “accepted.” Our guarantees only take effect once an order is confirmed and the seller has agreed to everything. So the fact that you received an email from TicketLiquidator with your order information does not equal order acceptance. That email is just a summary of your order information for your records and an official notice that your request has been sent to the ticket seller. You have to wait a little bit longer to know whether or not the ticket seller has officially confirmed the order’s acceptance. Typically, you’ll know when this happens because the seller will send you an email within 24 hours after your order was placed. However, there are times when the sellers don’t send an email or the email itself may land in your junk folder.

In those situations, there are three things you could do to confirm your order (decisions, decisions!)...

First, you could call your ticket seller directly to ask after your order’s status. Their information can be found in the order receipt we send you immediately after you place an order.

Second, you could call us back and we could check up on your order status. Just be aware that we won’t be able to provide any timeframe for acceptance if the order’s confirmation is still pending. We’re not the ones who have the tickets and therefore we’re not the ones who know when the order will be confirmed (or rejected).

Third, you could check the MyTicketTracker feature linked here and in the order receipt email we send you after your order is placed. The MyTicketTracker is a neat little tool that allows you to log in and view your order’s acceptance and delivery status. You can access it via a pin number provided in the order receipt email we just mentioned. Just copy it, go to MyTicketTracker, paste in the pin number, enter in your email address, and you’re all set! After that, a blue screen will come up with the confirmation status of your order, delivery information, (if any yet), and a link to email the ticket seller - awesome!



What happens if an event is cancelled or never occurs?

Yes, indeed, sometimes, sadly, a performer or a promoter cancels an event for a (usually good) reason. Alternatively, you might have purchased tickets to a sporting event that didn’t need to be played. Either way, you’re left in a situation where you have tickets that are no good - period. In that case, the ticket price you paid will be refunded, minus applicable shipping charges. In some cases, you might already have a set of tickets in hand when the event cancellation is announced. In such circumstances, the ticket seller may require you to return the tickets before they issue your refund. However, upon returning the tickets, you will indeed be refunded for the cancelled event - guaranteed. Typically, you will see the credit registered to your bank account in approximately 5-7 business days. (The actual time span of this waiting period depends on your individual credit card company.) Regardless, the seller will indeed be getting you that refund and you should be all set. Still, it’s always a good idea to call the ticket seller to ensure the refund process is underway. This also gives the seller an opportunity to explain their procedures for ticket return (if applicable). (Yes, you could always wait for the seller to call you, but calling them will likely be quicker!)



What happens if an event is postponed?

Unfortunately, sometimes, as with cancelled events, a performer or promoter has to reschedule a game or show. Maybe the weather was particularly bad or there was a death in the singer’s family. Either way, you are left with a ticket to a game or show that is being performed on a new date. But, don’t worry, because that ticket will be valid for the date of the event’s postponement. This is even the case if the location as well as the time of the event is switched. In that situation, it’s the responsibility of the event organizers to provide you with comparable seats. Typically, though, only the time of an event is changed and actual venue-switching itself is a rarity. Please note, though, that neither circumstance entitles a customer to a refund of the ticket price. This is even true for those rare circumstances when primary sellers offer a ticket refund for postponed events. (Again, this is very rare, but does happen, and doesn’t impact your second-hand ticket purchase.)

Nevertheless, we realize that some customers may not be able to attend the date of postponed events. Maybe you have a wedding that day or your little one has a big birthday party planned. In that case, TicketLiquidator is here to help you resell those tickets to someone else. Besides, you might even end up making a little profit on the transaction while you’re at it! Regardless, all you have to do is go here and follow the instructions for setting up a seller’s account. From there, you can start listing (and, hopefully, selling) the tickets you can no longer use. (Of course, there may be times when you can’t or don’t want to sell your unwanted tickets via TicketLiquidator. Fortunately, there are other ticket-selling avenues for you to explore if that principle applies. But, naturally, we recommend our own site as a free, simple, and customer-friendly way to resell event tickets!)



Is the TicketLiquidator website secure?

Completely! Nowadays, everyone is worried about the security of their internet access and their billing information. True, the Net is full of wonderful things, but also crammed with a fair degree of dangers. We at TicketLiquidator recognize this risk and protect against it proactively and inventively. In fact, we are PCI Compliant and have the latest fraud protection technology installed in our system. As a result, your information is completely secure when you place an order through us. You can check this out for yourself by loading up a checkout page on our website. After doing so, you’ll notice that the URL at the top of the page changes. This indicates that you are redirected to a secure internet connection when you go to buy your tickets. Yes, it may look like you never left our website, but, “technically,” you most certainly did! At that point, you’re in ultra-secure territory and can safely input credit card information without fear.



Do they allow alcohol at the venue?
Where can I park?
Can I bring a camera to the show?
Are certain seats handicap accessible?

We’re sorry, but these questions (and more besides!) are ones that we can’t answer for you directly. It’s not that we don’t want to answer them for you, but that we don’t have the information. Remember, we at TicketLiquidator are a nationwide network through which licensed companies resell tickets to events. Consequently, we are not associated or familiarized specifically with any specific venue or performer. As a result, we don’t deal directly with venues and we don’t know anything about their individual policies or seating details. Therefore, customers should direct all venue-specific questions to the venues themselves rather than TicketLiquidator. (On that note, you can find contact information for veneus through the country on such helpful resources as www.yellowpages.com.)